Just an update that six years later we are still a satisfied HSM customer. They connected us with a great reasonably priced HOA lawyer when we needed to amend our 40 year old CCRs and bylaws. They connected us with a great insurance broker when our existing insurer raised rates. They've helped us levy and collect major special assessments, and helped us with a 7 figure capital improvement project. They make sure we do our reserve studies, and that we met the new state requirement SB326 around exterior balcony inspections. They have managed our books well and honestly, and kept us fully Stirling Davis compliant. read more

HSM is a wonderful management company that truly understands the value of service and efficiency. I have collaborated with Property Manager, Rajan, on several projects now and he is consistently impressive. His responsiveness is unmatched, he is always easy to reach, and handles every situation with a high level of professionalism. Beyond his efficiency Rajan is a pleasure to work with as he is kind and composed and truly dedicated to putting his best foot forward in his work. I highly recommend both him and the HSM team to anyone looking for top tier property management. read more

Zero stars if I could give them. I live at 1818 Broadway, managed by HSM San Francisco Property Management, and they have been absolutely useless. I've reported constant loud stomping and impact noise from the upstairs unit for the past year, multiple times with detailed noise logs and recordings. Despite this, HSM has done nothing to resolve the problem--no fixes, no follow-up, no accountability. As a clear example of their irresponsibility, they installed hardwood floors in the upstairs unit in an older building, then rented it to a family with a small child who constantly runs and jumps--making the noise problem worse and completely predictable. Footsteps can be heard and felt, pacing back and forth at all hours. It feels like I live inside a drum. They claim to have addressed the problem, but the noise continues day after day, waking me up, keeping me on edge, and impacting my well-being. It's clear they don't care about tenant complaints or providing a livable environment. This should be illegal. If you value peace and expect your management to actually manage, stay far away from HSM and 1818 Broadway. Paying for an apartment is not a free pass for negligence. This management company is failing its tenants badly. read more

Very poor communication. Disregard for community safety. Tenants: avoid living in a building managed by this company. Without any heads up, workers started to put up scaffolding outside my window. I asked my landlord what was going on. A few hours later HSM sent an email to inform the building about the construction. Construction happens, but providing zero advance notice demonstrates complete disfunction and lack of consideration for tenants. Now I need to frantically find coworking space and make alternate plans. The building is also regularly broken into, and packages are stolen routinely. The management makes no effort to keep the building safe. Also the washer and dryer in the building are old and broken. read more

Jimmy and Jerald at HSM are great. They run a reliable management company. They are very professional and responsive. Couldn't be happier with the way they take care of our building and all their support. Thank You Jimmy and Jerald. read more

hello, We have been home owners in Mariners Village in SF for the past 20 years and I am very frustrated with the years of "service" with this management. I have many, many complaints but one specifically. I have not gotten a truthful response about having the awning over our front door replaced after a powerful storm destroyed it over 2 years ago! Same old excuses every time from the management. The association fees get raised every year but nothing gets improved. I'm wondering who takes home our fee's if they aren't getting put into the development of our properties. We need more transparency and communication from the management. Beautify and improve our gentrified, over priced community !! read more

I'm on our building's HOA board and we've been utilizing HSM's services for about a year and a half now (shout to Jerald and Jimmy specifically - they're awesome!) They have been great partners and have been very responsive to our emails and requests. They go above and beyond in helping us research solutions and walking us through options. They're very knowledgeable and offer great advice for tricky situations, including things like rules violations, elections, etc.... They've very quick with getting repairs scheduled and they always meet the vendor on site at the beginning and end of the work to ensure the best possible service. Any property management company is only as effective as the HOA board and so far they've been a great partner! read more

By looking at the ratings of this terrible company and the honest reviews under this yelp, you' already know whats going on here. I had to search for this company due to the bad management and the way they run their business. They favor their friends that live in these apartments. If you happen to stay in one of their "friends" building then you're in big trouble! All these guys want its to fine you and make money out of you. This management doesnt give a rat poop about your living-hood. These scavengers are just looking for a chance to score some extra money when they hear a complaint. Stay away from units/apartments that are managed by HSM Management. read more

Our Association has been working with HSM for a little over a year now and In collaboration with our new revamped Board we have been seeing improvements with our HOA; routine maintenance is occurring and actual monthly meetings with the membership have been taking place. HSM property managers Vlad and Jerald have been extremely helpful in guiding our Board and helping us revive our Association which was dysfunctional for so many years. They provide guidance to our Board and have been a great asset to our Association. read more

Yelp needs to add stars that are in the negative! Calling HSM a property management service provider is a stretch of the imagination. The "service" is awful, and their management of our building is even worse. We have had issues in the building that have gone on for months, and even a year in one case. Two thumbs down! The next time I move, if I find out HSM is the "property manager" -- well, that's a deal killer for me. They are that bad. read more

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HSM has been our property management company for the past few years with Jerald starting off and now we have Hao. Hao has continued to have very open communication with the board and the residents. Hao is doing a great job dealing with the multiple issues that come with managing 124 units in San Francisco with a very diverse homeowner population with different needs read more

I'm a landlord and hate the fact that my HOA uses the service from this organization. HSM has horrible communication and always (not most of the time), but always sends communication on threatening manner. "Make the unit available or you'll be fined", "Fold the recyclable boxes or you'll pay a fine", "You're responsible for your tenant's actions. Correct the issue within 24 hours or else..." They also have horrible follow-ups. I can't get a straight answer for when HOA meetings are scheduled in my building. I can't access HOA meeting minutes either. I'm considering engaging an attorney to represent me and my dealings with this property management agency. Finally, HSM must be paying Yelp a lot of money to have the bad reviews pushed down on the sorting order of reviews. I suspect that the good reviews are fakes or HSM staff that spend time writing fictional stories as opposed to offer professional service to their customers and stakeholders. read more

I value my working relationship with Jeff and HSM Management. We have completed many maintenance projects in San Francisco over the last few years. They are professional and very pleasant to work with. read more

My clients found both Tracy and I independently. I was so thrilled to be working with a realtor with such knowledge on a very fast purchase transaction for a first time homebuyer in San Francisco. She did a fantastic job. The borrowers were thrilled with her guidance, and she clearly had a great rapport with her borrowers which made my job so much easier as a mortgage lender navigating them through all the steps involved in a very short closing in just 18 days. FIVE STARS for Tracy!! read more

They should have a zero star option.. but since they don't, one will have to due. HSM is entirely unprofessional. From improper rent increase valuations, to completely ignoring tenants- they take the cake in being the WORST property management company I've worked with. The main drain line to our house has been broken for 4 months now... leaving the basement in high risk of flooding (after it already flooded once 4 months ago). No reimbursement for damages, no compensation for hotel when we weren't allowed to run water in the house, no reimbursement for loss of livable space (1/3 the square footage of the house...which..yes, they include in the "valuation" for what should be charged to rent the place). Chris Baillo particularly is unprofessional. His average turn around time for responding to an email or phone call (repeated phone calls) is 2-3 weeks. His answers- always vague and indefinite. Additionally, he goes back and forth on what he says (i.e. "we won't reimburse you for any rent due to loss of livable square footage because the basement is not considered "livable"... yet... 3 weeks later in the valuation for our rent increase, we see that the basement's square footage is INCLUDED in the "livable space" of the home. When confronted about this, Chris responds with analogies of "just because the basement had the risk of flooding again doesn't mean it wasn't livable while the pipe was broken.") First its NOT livable, then it IS livable- WTF? I strongly discourage property owners from using this management company. You will have extremely high turnover of tenants and many complaints. read more

ZERO stars. Can only speak for the property management. Can we say, completely unprofessional and dysfunctional - truly, unbelievably bad. "Just Say No!" read more

Actual email I've written to HSM before: Ms. Duran, So sorry about the mix up. I assumed HSM would attempt to deduct the account again, but I understand why you cannot. I am glad to see that your record keeping is up-to-date. Unfortunately, I wish that your maintenance record was as well. I have previously asked Chris B who is in charge of this property politely about several problems in 1160 Eddy St, but absolutely nothing has been done about them. 1. The lights outside the front gate do not work. Considering the neighborhood, this is a clear safety hazard. 2. The lights in the common area are set to turn on hours after dark, at least hours past the adjoining property. 3. The washer no longer agitates the clothes, but only spins the clothes with the hope that the water will pass through them. 4. The washer drains water on the floor of the laundry room causing a puddle and significant risk of slipping. When can I expect to see these problems resolved? I understand that you are the bookkeeper, but maybe you know someone at your company that will actually fix these issues. If you do, could you please forward this to them? I have added this review to the other poor HSM reviews on yelp.com. Thank you for your time Rishi C************* for N********* K******** C********** read more

HSM clearly has two halves to its business -- the people who help you buy and sell houses and the people who do property management. I can't comment on the second part, at all, but have spent a lot of time with Tracy Dearman working to buy a house. Tracy was extremely helpful -- even though we ended up not buying a house with her (ended up going in a different direction), she was wonderful in walking us through the process, helping us place four offers on places we really liked, and going above and beyond to make sure we had a great experience. For reference, we looked at houses near Glen Park and Balboa Park in the two to three bedroom range -- including Mission Terrace, Ingleside, Outer Mission and Glen Park. For example, on one house, it was in rough-shape (basically a foreclosure), and she brought in a general contractor who she had done work with before who spent over an hour walking through the property with us, answering our questions on how much all of the repairs and changes we needed would cost, and then put together a bid on the job for us -- Tracy organized the whole thing, and there was no charge. She was also very good at helping us be as competitive as possible in our bids, and putting together the best possible packages. Also, she wasn't shy in giving us great strong opinions on what was and wasn't a good buy, and helping us hone in on what we should put offers in on. She had a particular expertise in how much work fixing properties would be, since she also buys properties for repair and resale. I'd be glad to refer her to any friends who are looking at homes. read more

Tracy Dearman helped us get our first home here is San Francisco. We found out that showing us the homes we were interested is important, but just part of the whole process and, yes, she was very responsive and prompt to show us houses even with our hectic, 7 family members', schedule! We were not easy clients; we had a budget, large family and wanted to stay in SF! Well we did it and she helped us by staying positive and persistent. Always returned our texts, emails and yes, phone calls. She is knowledgeable about what type of loan we could put together to make our offer standout. She has longevity in the field and repertoire. During our search, she would pick our brains in a way that I thought was clever. Instead of asking what we thought of the house, if she saw any signs of interest, she would prompt us to make a bid. If we said no, we would need to provide reasons. This was also her way of encouraging us to "Go!" if we liked the house. Here in SF, if you want something you have to act especially with our price range, also, if she knows your tastes, she can prevent a waste of time. She also empowers the buyer by providing a website with accurate information regarding whats available, open houses and sales history. So how did this all work out... We started 8/22/11 and we signed the documents on 2/22/12. Six months exactly! Awesome!!! read more

I'd like to give a shout out to Ryan Fitzpatrick at HSM - our 6 unit building has used HSM to manage the HOA since I bought there 12 years ago. I'll admit that the service has been spotty, but since they assigned Ryan as our manager, we've seen a dramatic improvement. I recently sold my unit, and Ryan's assistance and timely responses were indispensable in ensuring a smooth process. I see a lot of lousy reviews for this business, and I myself have had trouble with them here and there over the years. I think a lot of it depends on which individual you have as your representative. Give Ryan a chance, I'm sure you'll be happy. read more

I owned an apartment in a small building - 14 units - that was previously self-managed. HSM took us on in 2019 when the building needed a lot of deferred maintenance work and our first manager, Shannon Wong, is no longer there but she handled an emergency roof replacement project that went really well. There were some staff changes during covid, and obviously things slowed down, but we have been working with Jeff Machado on an exterior renovation/waterproofing project that is now starting. I have had to sell my unit, but Jeff was very responsive in working with my agent during the sale process to get all the paperwork in order and was always helpful with all of our questions and requests. read more

Put in a maintenance request almost three weeks ago for a tree that was hitting my window repeatedly. No response. The common areas that are supposed to be managed by this company have become unkempt and dilapidated. I have no idea where my HOA fees are going. read more

This real estate management company doesn't just charge a monthly fee to manage your property. In addition to that monthly fee, they also charge you a substantial fee each and every time they dial the telephone to send one of their plumbers, electricians, cleaning services, pest extermination, washer/dryer repair, a painting or roofing estimate, etc. out to your building. I feel that it was their negligence which resulted in our coin operated washing machine being broken because they failed to collect the coins (as they had agreed to do), the coin box became over-filled, and the coin slide jammed to the point where it is very difficult to make it operate. They denied fault. HSM is no longer our property management company. read more

One star is far too generous. I read a positive review here on HSM, and immediately suspected that someone from the company wrote it. We were forced to work with them when I lived in Fort Mason and every neighbor agreed that this is clearly the result of the NPS selecting the cheapest bid. They are neglectful, disorganized, and unresponsive. Their emergency phone number (ie the one they say to call in case of flood, etc..) sends you to their general answering machine. I'm curious how many times they've been written up by the BBB. Be warned... read more

I've had nothing but good experiences with HSM regarding our HOA services. Our property manager, Jeff, has been responsive and quick to action. I've contacted them multiple times for a variety of issues and they have been quite responsive to each request. I hope our HOA continues the contract. read more

I had a great experience with HSM from start to finish. Super nice people, very helpful and respectful, and always answered my questions. They were very personable and I would absolutely recommend them to my friends. read more

HSM's co-owner Jonathan Dearman helped me buy my first condo, and the experience was exceptional. His response time was almost immediate, which is a big deal when dealing with a nervous first-timer like me. After providing me with listings, he'd walk me through the pros and cons of each, and was never pushy or "salesman-y." Plus, every third-party he recommended I work with (mortgage broker, housing inspector) also provided amazing service. The kicker -- when I closed, he had my locks changed as a housewarming gift. Great service! read more

do not under any conditions do any sort of business with this business! if you would like to know why, contact me privately as the matter is soon going to court. let me repeat - do not even think about doing business with this company. read more

Its my first time moving out of parents home in sf, i heard about hsm from a friend of mine and how they helped him rent out his property. So i called up and spoke to Rajan and he was able to find me a place where i plan on moving to next week. He was patient and kind, respected my view points on things and took care of me the whole way. read more

I had a huge flooding issue inside my unit and HSM was quick to get someone out to repair the flooding. They helped work with the insurance company, they returned all my calls within two hours regardless of the time of day. Their property managers went out of there way to find vendors and contractors to get the issues I needed fixed quickly and with high quality. I felt everyone at the office to be very helpful and would strongly recommend working with this company. Thanks HSM. read more

Like most others on here, I wish there were "negative" starts to rate what an awful and unethical company HSM (or "Haight Street Mortgage") is. I could write a memoir about my long list of very negative experiences, after being their tenant for over 7 years but, to sum it up, just a few examples: -they try to scam you with repairs and maintenance until it is almost illegal. I lived with a molding, rotten bathroom cabinet for TWO YEARS. It had gotten to the point it was affecting my health yet they never got around to properly deal with it until I threatened to call local health authorities. They kept doing minor cosmetic fixes and never addressing the real problem until they could no longer avoid it -the condo I rented was in dismal state of maintenance: the wallpaper (original, from the beginning of the century) was peeling off and they had painted over many times. In seven years of tenancy, they only painted 1/3 of the house, after dozens of requests and never got around to finishing the work (to be noted, the place had not been painted in probably 30-40 years when I became a tenant). Whenever I would ask for painting, they would say that the place was not generating income despite they were getting over $28,000/year from me and there was no mortage on it (per a public record search I did) -the office is the most dysfunctional group of people I've ever met. It used to be a "family" business and I saw it grow with time into a bureaucratic mess that prompted repair requests to go unattended or get lost in a maze of "property managers" and "senior staff" -once I finally moved out, they tried to keep the security deposit from me claiming it was not properly "spelled out" in my original lease. Had I not have written proof of everything, they would definitely. have scammed me I could go on and on forever. My advise is: STAY AWAY FROM THIS PEOPLE By the way, I have proof of everything I claim. Ask me more if you need. read more

HSM is one of the best management we have for the past four years. They often go extra miles for everything they do. Specially Chris and Rodney, They are super nice guys. We will stay with them for many many years to come. read more

Really Awesome company. I came up with a project that the Association agreed to do. HSM did an excellent job in completing the project. Every time i have dealt with them they have been Great!!!!!!!. I strongly recommend them. read more

I've had poor experiences in the past with the property management company our complex used. Very skeptical when I picked up the phone to call HSM. To my surprise, they were very pleasant to deal with. Not only were my questions and needs answered, they were quick to fix the problem. I couldn't ask for better service from beginning to end. Thanks guys! read more