I lived in a Cow Hollow unit managed by Sutro for 1.5 years and my experience with the management team, especially Salman, was consistently positive. Anytime something came up (which was rare), they were very responsive by phone and quick to resolve it. Throughout my time there they were always kind, professional, and easy to work with. Overall, I had a really smooth experience and appreciated how attentive and reliable the management was! Recommended. read more

If you have the unfortunate experience of having Salman Shariat as your property manager, I would seriously consider moving. You might think your interactions are problematic now, but it only gets worse. Years ago he managed our building briefly (luckily it was sold and the new owners had their own property manager) and was a problematic human being to everyone in our building. He would come by, all coked out at 10 pm or 7am (some inappropriate time) and BANG on our doors to complain about some bizarre perceived infraction, he insisted that we tear apart some landscaping that we had invested many thousands of dollars on because he said our raised flower beds constituted "a structure" and were therefore illegal, and without giving too much information for him to know who this is (since I consider him a dangerous and unhinged human being) he made our lives hell during the time he managed our building. I did a good amount of research on him while he was our property manager and discovered that not only were there multiple complaints against him through the rent board, he was involved in multiple lawsuits AND he specifically targeted older female tenants in rent controlled units, marketing himself as a "constructive eviction specialist" on landlord portals. He purported to be an expert in harassing people out of their units so landlords could rent these units at market rate, and went to the ends of the earth to accomplish this--he was truly relentless. An absolute vile human being that you would do your best to avoid interacting with if at all possible, as once he focuses on you, he's like a pit bull--never letting go until he gets his way. He will lie to anyone and everyone involved - - police, attorneys, judges--whatever he needs to do to get his way. An honestly evil creature. read more

I am very grateful to the kindness of the management at Sutro property management. They are immensely reasonable people. They assisted me with my apartment many times and were always prompt, albeit only reachable by phone number or paper mail. They are proud of the fact that they stand as a family company with family values, and I think this is a fair assessment. read more

Obviously, it is more likely that people write a review when they have a bad experience. I have lived in a property managed by Sutro for two years and I have had nothing but prompt responses to any issues with our apartment. From heat, to windows, to lighting, very responsive. There was even construction below us and dust had settled all over our apartment from that construction and they paid for us to have it cleaned. Forrest and Sal take care of us. read more

I lived in one of Sutro's properties for about 2 years and had a great experience with them! Lovely apartment and a great management team.

Before Sutro took over managing my building, the landlord completely neglected the space. Nothing would get done; the place was practically falling apart. To their credit, Solomon was always available and saw that maintenance was addressed in a timely fashion. That is, once Sutro took over managing the building, it felt like things actually were addressed that needed to be, I.e. Retro fitting the building, vacuuming the common areas, etc. read more

Incredibly rude. I am a subtenant at a Sutro Property. Our master tenant is moving out, and I'm trying to take over the lease. I called and spoke with Property Manager Forrest Armanino, Forrest abruptly hung up on me, telling me to have the master tenant call instead. read more

Rented from them for over a year. Very happy with the rental and the high level of responsiveness!

Awful!! We had an amazing property manager who went above and beyond for everyone. We moved here because of him. Then he left. They undervalued him. Now the building managed by a new guy. For 6 weeks our intercom hasn't worked. We get calls from Amazon at 5am because they can't get into our building. Our laundry machines short circuit. You load everything in and mid-way through the wash, all the machines turn off. Your clothes are wet sitting inside these machines. We have to go to the laundromat. Our water pressure has been low and since raising the issue, we haven't gotten a call back to schedule a maintenance visit. I called the property owners to complain. But now you can put in a work order. Apparently the company you get put in touch with doesn't service our property. read more

Rented for about a year and had 0 issues. Very communicative, honest and highly responsive.

This place is truly a joke. A sewage pipe in my parking spot has been backing up on and off for at least the last year. It happened again last week and they had a plumber come out and take a look. They were able to find out the cause of the issue BUT the pipe backed up again over the weekend. The garage was flooded with human feces and toilet paper. It was not cleaned up properly and 5 days later there is still human feces and chunks of toilet paper in my parking spot. I told Salman that I would not be using my spot and would not be paying for it as it is a biohazard and that it would be tracked into the building and into my apartment. Salman said that he would not give me a credit because it was MY PREFERENCE to not step in the human feces and used toilet paper and just because I thought it was "gross" doesn't mean I can't park in the parking spot. He told me that he wore his "nice work shoes" in the garage and had no problem then going into his office and our building. I told him I will gladly send him a picture and he told me that he didn't want to see any pictures. Two days later with the feces and toilet paper still in my spot - he told me I could mail the pictures to his P.O. Box. He also told me that I could grab the hose and clean it up myself. This is your job as a property manager. I have good friends who have worked in property management for a long time and are horrified at the way Salman is handling this situation. This is all being documented and reported. I don't know what else to do. How hard it is to get a professional to come and clean up the garage properly? I will only communicate with them via snail mail now as it's completely frustrating to talk to Salman on the phone and be gaslit and lied to. I asked to have Brian call me back but Salman said that was not possible. I've attached the pictures of the parking spot with feces and toilet paper as this is apparently the only way to send these pictures electronically. I'll also send them via snail mail tomorrow. What a company. read more

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We have lived in our flat for forty-plus years. Sutro Property Management took over the management of the property a few years ago. Recently we had some issues with our bathroom plumbing and fixtures, as happens in older buildings, and the issues escalated fairly rapidly. I called Solomon, our Sutro contact, and explained the situation. He told me, without hesitation, that they would be replacing our toilet and the faucet in our bathroom sink--more than I expected, and most certainly welcomed. The plumbers contacted us within a couple of hours and were able to come over to provide Sutro with an estimate of charges, which Sutro approved immediately. The day after that, we had a new toilet and a new faucet, and we couldn't be happier. Granted, it helped that all parties and parts were available right away, but it was Solomon's prompt response to our request that made this happen so quickly and satisfactorily. Thank you, Solomon, and thank you, Sutro! read more

Sutro has a very professional and rockstar team! Would highly recommend if you're looking for a property management company!

Lived on Central (SF - Haight) in a Sutro Property for 3 years. Forrest was awesome to work with. Prompt and responsive to any issues. They were reasonable about what constitutes 3 years of "wear and tear". Felt like a handshake deal, you do your part and we'll do ours. Left on good terms. read more

We recently moved into an apartment in PacHeights, and our experience started off terribly. The building is old and "quaint" with lots of old details - including very old locks. When we came to move in, this old lock was jammed. We had the keys, but were locked out. We had our entire U-Haul parked outside, so there was no way to reschedule our move. We tried to call and text management using a phone number provided to us, but with no response we were forced to call a locksmith. Management has refused to reimburse us for a $365 locksmith fee. Having functional locks is a bare minimum necessity, and should not be our responsibility. Salman was extremely condescending on the phone (asking me why we didn't use the back door entrance - failing to understand that this issue occurred when we were first moving in so have not explored the house + this was not shown on the tour). Salman was also making the argument that since the lock worked hundreds of times before, he doesn't think anything is wrong with it. With that logic, if a dishwasher stops working after some time, will they not fix it because it "worked before"? I have no faith in this management style. Finally, this company does not do email so they are unable to receive any pictures or videos or the broken lock. Denying any evidence or paper trail. If management sees this note - I would be happy to reconsider my review it you reconsider reimbursement for a faulty lock on move in. Until then, I cannot recommend this service to anyone. read more

Lived in a building managed by Sutro for two years. They were always responsive, friendly, and got things fixed right away. Enjoyed working with them read more

I wouldn't recommend renting from any properties managed by this company. Salman Shariat, in particular, is incredibly disrespectful, condescending, and rude. Here are a few reasons why: 1) They only offer phone communication, avoiding an email paper trail; 2) The management team is problematic, often giving the runaround when it comes to requests and complaints; 3) The maintenance team is unreliable and dismissive of requests. Given Salman's behavior, it's a recurring issue within the company. Salman is the absolute worst. Keep this in mind if you're considering renting from them. As another reviewer stated, I would not recommend that landlords and tenants engage with or rent apartments managed by Sutro. read more

Salman and the whole Sutro team have been amazing to work with. I have been a tenant for almost 2 years and I have had nothing but great interactions with them. Any need I have is addressed ASAP and communications are great the entire process. read more

We had a great experience with Sutro! My fiance and I moved from the East Coast to the West Coast and rented through Sutro; through the process of signing a lease / making deposits cross-country, they were incredibly considerate and kept in constant communication with us during the process. When we arrived to the West Coast with our puppy, they were flexible to our arrival time and worked with our schedule. The apartment itself was great; we were there for a year and recently moved out due to work. While living there, we had minimal issues. The apartment and area around it was well-kept before and during our time there. One appliance issue did arise, but was addressed super fast by management and resolved within 48 hours. Salman and the rest of Sutro were great, I had nothing but positive interactions with all of them! read more

Salmon is extremely professional and was a great resource for finding an apartment! I would highly recommend using Sutro Property Management to find a new home! read more

We've lived on a Fell St. apartment for 2 years, and Salman has been a great landlord to us. He is quick to respond and easy to work with. They are very respectful and keep their place up to date. Very nice apartment!!! When the fridge broke, they replaced so fast. read more

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Ended up here trying to find an email address to contact people at Sutro. I called multiple times in the past week trying to have my bathroom fixed. The maintenance vendor informed me they no longer work with Sutro. Also, I was not surprised and somewhat relieved that my experience with Salman was not an isolated case. Salman is rude, unprofessional, and truly repulsive. He obviously just wants the cash from property owners. Zero regard for tenants. DISGUSTING HUMAN. read more

Had a good experience with them. Any time I had questions or needed maintenance they were fast to respond.

I've had a great experience living in my apartment. Salman has consistently been responsive and communicative when it comes to my maintenance requests. Sutro has effectively addressed all of my concerns to my satisfaction, and I wouldn't hesitate to rent from them again. read more

Working with Salman to find an apartment has been an excellent experience. When faced with a challenging situation, he promptly rose to the occasion and skillfully devised a professional solution. I also must mention that the unit chosen was exceptionally well-maintained and had fantastic views. read more

We're yet another tenant who had terrible experiences with Salman Shariat and Sutro Property Management. Negative stars. With Salman we've had "alternative facts", harassment, numerous violations, and illegal overcharging that we've had to spend our own money and valuable time trying to fix. Since Sutro, our neighbors and us also experience a break-ins and theft of our belongings, this seems to be a trend with other Sutro tenants here on Yelp after they complain?!? I'm confused how any property owner would use Sutro unless they want to lose money and be involved with lawsuits. read more

Sutro was always responsive, professional and went above and beyond during the time we lived in one of the apartments they managed. They also oversaw the remodel of the unit prior to us moving in, and I can say that they did a fantastic job. We loved the place. read more

Please do not rent any property managed by this company unless you like verbal harassment, being gaslit, pests, garbage problems + much more. They refuse email correspondence so you are only left to send letters through the post office to document your issues. They respond promptly in turn with easily verifiable lies. Keep your records!!! Read their website - they are a company for landlords. Even then, it's a pity because they let their properties go, don't fix things in a timely fashion, do not provide regular cleaning services in common areas, are not professional, and invite rent board hearings from upset tenants and more. There are plenty of vacancies in SF, do yourself a favor and steer clear of Sutro. I would provide pictures and video but would rather not expose my address on the interwebz. read more

Very unprofessional, rude and disrespectful management I've ever had experience with. Do not recommend from tenant perspective

Worst property management !!! I recently had a very disappointing experience with Salman Shariat that I feel compelled to share. From unaddressed maintenance requests to extremely rude encounters, dealing with this company has been frustrating, to say the least. Firstly, the responsiveness to maintenance issues is unacceptable. I informed Salman about the heater issues since I moved in, but he responded indifferently, stating that the vendor has certified the heater as working. My apartment remains cold and chilly around the clock, and I need to use an external heater to stay warm at night. When I raised the issue with Salman again, he claimed to have "forgotten" our previous conversation and did not offer any assistance to check on the facility. Additionally, smoke came out of the oven the first time I used it because items stored in the lower compartment were burned. It was a frightening experience as I had to call the Fire Department for help. Every time when I try to turn on the oven, a strong gasoline smell is emitted. When I addressed this with Salman, his response was dismissive, stating that this is an old apartment, and there is no immediate danger to my safety. As a result, I don't feel comfortable using my oven for cooking. Additionally, communicating with the property management team has been problematic. They don't have an email address for handling maintenance requests and complaints, which seems like a questionable practice. Instead, to submit a work order, you must call their "maintenance line," which is not directly connected to a maintenance vendor but merely a sub-contractor who facilitates communication. Salman told me that to check the status of a work order, tenants must call their office number during regular business hours; however, no one is available after 5pm, and calls often go unanswered even during office hours. Most importantly, I share the frustrations of other tenants who have had negative experiences with Salman. He often communicates in a condescending and verbally abusive manner. For example, I contacted the maintenance line for an emergency support. Despite multiple follow-ups, there was no response to my request until the next morning. Salman not only refused to fix the issue but also audaciously boasted that it took him only 15 minutes to examine it, showing no empathy. When I confronted him about his tone, he retorted that fixing issues was not his job and condescendingly told me to "learn how to be an adult." From Susan's post in April, I suspect that Sutro does not currently have a maintenance vendor. This explains why Salman has been dismissive of all our maintenance requests and of course doesn't disclose this information with tenants. Throughout my interactions with Salman, I have felt uncomfortable, disrespected, and frustrated. He is the worst property manager I have encountered. Overall, the lack of professionalism and respect has made my living situation more stressful than it should be. I would not recommend that landlords and tenants engage with or rent apartments managed by Sutro. Reviews since Salman took over have confirmed that these issues are longstanding and stem from the company's leadership, characterized by malpractice and disrespect. read more

Our apartment had a lot of old building issues, and Sutro was always responsive and quick to resolve problems that came up. Would stay at a property they managed again! read more

Very professional in initial conversations, but has been very difficult and frustrating since day 2. 3/4 units on our property have had consistent issues with our property manager dragging his feet and making constant excuses on why things aren't working properly rather than accepting responsibility and taking ownership to address problems. Salman is incredibly rude and unaccommodating. Period. Sutro accepts NO electronic communication. That means if you want to submit a written request you must send it by snail mail or spend time during business hours to make a phone call. They do not respond to emails. read more

Sutro Property Management was great! Salman was responsive when we were originally looking at the apartment - the application process was easy and quick and then while we were living in the place they were responsive to issues and proactively fixed items like doorbells. We had a leak while we were out of town and it was take care of before we returned. Salman and Forrest have been wonderful to work with and we appreciate all their support! read more

I live in one of the this properties. My experience is good. I would recommend a high rating. As a retiree and a tenant. I feel happy and comfortable. 4 and 1/2 stars Herman read more

My experience with the SUTRO Management group was amazing from beginning to end, I would highly recommend them to anyone in the market. They were prompt, courteous and kind with all of my requests. Salman and his team are the absolute BEST! read more

Salman and team at Sutro Property Management have been exceptional during my almost 4 year stay. Very punctual with everything and very kind group. I would definetely recommend and rent again with them. read more

Today the owner Nancy Sullivan was at the building. I asked are you here to fix the garage locks she says she's working on it just like she's working on finish painting the building for the last year. The problem is one of the tenants sons and his friends are in the garage smoking weed all day every day with the locks broke they have easy access in the garage. So I say the Nancy something needs to be done she says you need to talk to the tenant no you need to talk to the tenant you're the owner not me that's your job. Or better yet tell salmon with his obnoxious attitude to talk to them. Now it's a bunch of kids or should I say Young Adults are in the garage at 2am Smoking. Call the police and get retaliated no the property manager and the owner should be responsible for protecting the tenants. read more

Sutro recently took over managing my building and believe me I don't typically like property managers, but I had a maintenance issue and it was resolved within 24 hours. The repairman they sent over was professional and quick. Sutro has online rent payment which is super convenient. Seemed pleasant enough over the phone. So far so good. read more

This is the worst property management company in San Francisco. Our previous property manager was wonderful. There were no issues until Salman took over. The property has gone downhill and they resist any chance to do better. Talking to Salman is borderline abusive. I couldn't recommend them any less. Not a single person in the building is satisfied by their service and "management". read more

These other reviews sum it up fairly well...Salman Shariat is verbally abusive and intimidating over the phone, and refuses to communicate via email or any other method (so this negative behavior is not tracked and can continue). There is no place for this type of behavior when it comes to my home. As others have stated...from a property owner's perspective, you would need to be out of your mind to hire this company (unless dealing with lawsuits and irate tenants is your thing). read more