The place is great and so was Dr. Lorraine Payan. She was very thorough and helpful in the…read moreexamination process. Selecting the right glasses was also a breeze and the optician who helped me was very friendly but I have one complaint, and that is you all need to at least inform me when you are experiencing a delay or issue with my eyeglasses. I had to have someone on my behalf contact you all as I was unable to contact them myself. And please try to provide an estimated time in a timely manner because it has been over three weeks since I had placed my order... I really need my glasses soon. All I ask is for better communication between you all, the lab that makes the glasses, and me, the patient. Thank you. Edit-- I received an update on the glasses and it turned out that there was an issue with the anti glare coating not passing inspection, which is completely understandable. After all, they need to make sure everything is up to par. I'm glad they took that extra step to make sure my glasses would be not only up to my standards but up to theirs. And I'm pretty impressed by that attention to detail. Now I'm looking forward to getting my glasses!

These folks are the real deal; they sit and talk with you, explain anything you need explained, and…read morethey'll even help you shop for fashionable frames!

Last week, I went to Crystal Eyecare for an annual eye exam. After having a little oopsie with one…read moreof the techs, Natosha stepped in and took care of it. Today, I picked up the glasses I ordered and am completely thrilled with how fast they came in and how they look. Thanks, Natosha.

Natasha is amazing! Great quality eye glasses & contacts along with superb service. Always happy to…read morecome here for my entire family! I highly recommend Crystal Eye Care, Dr Nguyen and his entire staff!

Perfect eye Exam George was awesome he helped with what I needed and this store is the new way to…read moreshop , Optometrist was virtual and very professional answered all my questions and made everything easy , all equipment is brand new and state of the art . I was really impressed by 2 things at eye lab . 1. The cleanliness everything was disinfected and ready to use. 2. The price was a lot cheaper than other places in the area that I had been using for years I mean a lot cheaper almost 50% less than eye trends. Give the new guys on the block a try you won't be disappointed and ask for George or Luis they are very courteous and professional.

I went to this location for the second time an every time they have wonderful customer service an…read moreexcellent employees the manager DeVaughn Imes saved my day thank God for wonderful nice people...The first loca I tried let me down but thanks again

For my second visit to VS, I choose a different location…read more Had better luck and reception at the Copperfield location. Had first visited the VS at Fairfield and was totally surprised by the lack of professionalism on the reception / assistant, Cheyenne.

Staff never picks up the phone. I'm forced to leave a message, it's a bit annoying. Especially if I…read morehave to rely on a call back to receive answers.

This place is awesome and the staff all the girls are awesome the best customer service I had in a…read moreplace like this the girls are gorgeous and knowledgeable

We just had the perfect visit with Dr Cecilia Nguyen and her staff. From the moment you walk in you…read moreare greeted with nice smiles. Dr Nguyen is very attentive and takes time answering questions and concerns. She is gentle and kind. She explains your eye condition and how to improve your eyesight. We were given the options for eyes glasses according to our insurance benefits and were helped by Andrea who gave us many options to choose from. Everyone in this office was very caring and very knowledgeable. Excellent people.

Better Vision Cypress - Eye Care: Exceptional From Start to Finish…read more If you're searching for an optometry office that delivers top‑tier care with a personal touch, Better Vision Cypress - Eye Care is the place you want to be. The moment you walk in, you can feel the difference -- warm energy, organized flow, and a team that genuinely cares. Dr. Farooque is the best eye doctor in the business. Her expertise is unmatched, but what truly stands out is her compassion and the time she takes with every patient. She explains everything clearly, makes sure you're comfortable, and never rushes through your exam. It's rare to find a doctor who blends skill, patience, and genuine kindness so effortlessly. The staff is just as impressive. They're friendly, knowledgeable, and incredibly attentive. Whether it's helping you navigate insurance, or answering questions, they handle everything with professionalism and a positive attitude that makes the entire experience smooth and stress‑free. If you want eye care that feels thorough, personal, and truly focused on your well‑being, Better Vision Cypress - Eye Care is an easy recommendation. I couldn't be happier with my experience.

I went here as Visionworks is my husbands job preferred vision center and this is the optometrist…read moreattached to it. This would not have been my first choice, however I went with it. First, they try to sell you on this additional dilation exam for an extra like $50-60 that is cash pay only. I kept pushing the issue and wasn't told until the optometrist came in (my third point of contact during my visit) that I was told that there is an option to have the test done and that insurance DOES cover it, but you have to get eye drops instead of the other method. Different process, same results...ones free and one isn't. I don't like it when businesses do things like this. Give me my options up front and let me decide. Secondly, I don't like the fact that they deal with patients eyes without gloves. This is extremely unsanitary and I was grossed out when the tech that administered my eye drops had long fake nails and touched my face/eye lids with no gloves. And I was more shocked that the doctor came in and did the same. They did both get a squirt of hand sanitizer, however THAT IS NOT ENOUGH when dealing with someone's body, especially EYES. I am also in the wellness field and I would never disrespect myself or clients by not wearing gloves. I get that it is an additional expense to purchase so many gloves, however passing norovirus or RSV is also expensive. Almost all the techs had long fake nails and no gloves in sight. Staff very friendly, however I will drive further in the future to find another Visionworks.

Dr. C and her staff are the best! They e been a huge help with my dry eye and vision needs.read more

I went in for a dry eye exam and was told there were some options covered by insurance while others…read morewere not which is fine. The doctor was great and covered all issues thoroughly during the exam. However when I went out to reception to go through pricing, I stated twice I only wanted to go with options covered by insurance and she continued to push me towards paying for services out of pocket which were about $2,500. She said if I only went with options covered by insurance it wouldn't help me. She said well the options covered by insurance will only improve your condition by 20% so I said ok then why would I get both those prescriptions. So I opted to get a second opinion. I also went to get glasses a week prior and after hearing the $270 total after insurance I decided to look elsewhere and found better brand frames with the same features for only $140 at Premier Vision who took $175 off with my same insurance, this office only took $100 off as stated by a different employee. Premier Vision also gives you 20% off and $25 off if you follow their socials. Just feels like this office is trying to take your money instead of working with you.

My daughter and I have loved coming to TSo with Dr Nguyen and her Associates for years now! We…read morealways receive the optimum care and professional service. They have convient hours and very prompt and courteous service!

I was pregnant and the staff were very nice and helpful. The technician really took the time to…read morelook at my eyes and go over everything he seen. The place itself is really clean and organized. But I wish they had more of a selection of glasses rather than name brand. Even the name brand looked cheaper than what I get at Walmart.