This is a very long review, but when I'm doing my due diligence in choosing a business, part of that process is to look at Yelp reviews and the content of them help in my decision making so hope this helps for yours!
Short version: If you want quality work and a true commitment to excellence, to work with an owner who has incredible integrity, respect, and gives very fair pricing, a professional who knows customer satisfaction is what makes his business successful, one who honors a job completion timeline while delivering exceptional work and who personally oversees a job from start to finish, you have got to call Greg Gonzales, Owner and President of Strong Tower Construction. Working with him and his team has really raised my bar of how a construction experience should be. If you want the details of why Strong Tower Construction got my business, will get my repeat business, and I've been telling my friends and colleagues about them, please read on.
My condo is on the first floor of a 3 story building and the 2nd story had a running toilet issue one morning that resulted in 60% damage to my unit. The entryway, bedroom, vanity area, bathroom and 3 closets all were damaged. After the water restoration process was completed, the upstairs insurance company accepted liability and advised me it would be easier if I would find a contractor for the build back. This would alleviate the back and forth between insurance and I and if I found the contractor I wanted to work with and got the estimate myself, then we would be on the same page on the expected outcome. That made sense to me but I was not looking forward to finding a contractor on my own since I had never had this kind of extensive work done before. I vetted 8 companies online/over the phone and had 3 come over to give an estimate. After meeting everyone and getting the quotes, it was no contest. Strong Tower Construction was my choice.
Here are bullets about my experience with Strong Tower and Greg at the helm:
-Estimate was in line with other companies, except the quality and scope were more of an upgrade so I got more for the money with Greg than I would have with others.
-Forecast timeline of job and met the deadline. The vanity was delivered even earlier than anticipated and he made time to install it ahead of schedule. And this was around the holiday season!
-Excellent lighting upgrade done by Juan Parra who works with Greg.
-Prioritizes and resources well- depending on what needed to be worked on, Greg had appropriate amount of folks working. Joe and Alecia were a pleasure to have around and made for a stress-free environment. I had to move out for 2 months but I did go nearly every day, worked from the living room area and check status of the rebuild.
-Understands status of each job and staffs appropriately- Greg was onsite the majority of the time and knew the status of the project at the end of each day. If he had to be offsite, he made sure I knew who would be there and what they would be working on.
-Excellent communication with clients and team- very quick to return texts, if he can't answer when you call, he returns calls right away.
-They leave a clean work area before leaving every day- they had to store work tools in my unit and made sure they left it as clean and tidy as possible.
-Hauled away debris and packing materials, picked up items I had ordered from Home Depot and was meticulous in itemizing any money spent for materials and made sure I knew what I was paying for and why.
-Since I had to leave my large bedroom items in the room, Greg, Joe and Alecia literally worked around everything. They covered and protected my contents, and did not damage one single thing. They would work on an area and then move the furniture to another part of the room and work on that part. I did not have to lift a finger to move anything with them there.
-As a finishing touch, Greg trimmed my old vanity mirror and transformed it into a beautiful new one! I had been pricing mirrors and the ones I was looking at were several hundred dollars. He re-purposed some door trim that I had wanted to do something with and trimmed a 4'X3' mirror as a bonus for me.
As promised, Greg and team left my condo in amazing shape and so much better than before the water damage. I am thrilled with their work and will be calling Strong Tower Construction for a living room upgrade later this year!
I'll upload some pics soon. read more