Got HVAC Heroes to replace my existing HVAC system with a new one…read morein September 2023. HVAC Heroes had both air conditioning and heating replaced. They had a contract for 2 years of labor service In October when the temperatures started to fall, my heater was not working and did not warm up the house. The technician came in and replaced the zoning system and charged me an additional large amount. Even after that, the heater is not working. I have tried to follow up with their technician and their office to help get someone to come and fix the issue. I am not getting any response or help to resolve the issue I would give -1 rating to them if possible. With faulty installation from the beginning and not helping to fix or resolve the issue, it has been a nightmare to deal with this vendor.

HVAC Heroes were true heroes today in this heat! Quick…read moreresponse and quick fix! Highly recommend!

They came out quickly, identified the issue, and fixed a couple problems with my AC. The technician…read moredidn't seem bothered by my many, many questions, which is a plus. He took the time to carefully explain what was going on with both the issues I noticed and some I hadn't, and explained how to help the system last longer. No upselling, which is really important to me based on past experiences with other HVAC companies. I'll definitely be sticking with them going forward.

Update to my original review of Heights A/C from 2019: Mitch kept my old 2006 unit running for…read moreseven years. At least two blower unit rebuilds, a control card, multiple capacitor replacements, and a few pounds of refrigerant every couple years. This year the refill exited far too quickly and I called Heights A/C for a quote. Thomas replaced the old unit and re-worked the ducts for a great result. The house feels better with the new duct work and the system is amazingly quiet.

Wish I had the same experience as all these people with their reviews. I can't even get them to…read morereturn a call. After not returning my first call within 10 hours, I called back. She took all my info and said she would have the Tech call me. Again a whole bunch of nothing, it's been a week'! Glad everyone else seems to of had a good experience though.

These brothers are the only ones to call when you have AC or heating problems. They treat you fair…read moreand square. Giddy up and put them on your trouble shooting list of contractors.

Nick responded promptly to our service request and offered us a very reasonable price for the unit…read morereplacement. Him and his guys were able to show up the next day to do the replacement and got done before the end of the day. Would definitely recommend Nick and NHS for future AC work!

Nick answered all my questions and worked with my budget and my schedule and had good communication…read morethroughout the quote and service process. He did our AC tune up and cleaned the condenser coils and changed our capacitor because it was low voltage and then sent me before and after photos of everything and a detailed message of his findings and a few recommendations to consider. He kept our home and yard very clean and tidy as well and was personable and professional!! We signed up for his twice a year maintenance plan so he can keep our unit running in tip top shape and also keep costs down. Win win highly recommend.

We are very happy with the service we have received from American Comfort Experts. Our technician,…read moreMr. Nick Rodriguez is very knowledgeable about the HVAC system and his skills in maintaining our system through the heat and cold weather is excellent. Nick diagnostic skills of keeping our system working is very appreciated.

We were enrolled in American Comfort Experts' annual maintenance subscription. When we noticed a…read morepersistent "dirty sock" smell in our home, we were told additional duct services were needed. This cost us an additional $870. However, during the duct cleaning service visit, the technician informed us that coil cleaning was not part of this additional service because it was supposed to be covered under our existing yearly maintenance plan. It became evident that the coil cleaning was never performed during any of the previous maintenance services. The duct cleaning technician called the technician who had previously performed our annual maintenance to visit our home and ask him about this. In front of my husband, the technician who performed our yearly maintenance acknowledged that the coils had never been cleaned during prior maintenance services because they were difficult for him to get to. You would think this would be mentioned to us instead of pretending to perform coil cleaning for several years. Because the coils weren't being cleaned, there was a dirty sock smell, which we thought would be resolved if the ducts were cleaned. Finding out that this smell would have been resolved if the coils were properly cleaned​ is frustrating because we would have never paid the $870 for the ducts to be cleaned if this were the case. We attempted to resolve this matter directly with the owner of American Comfort Experts, but they refused to give us any money back, despite not receiving services that we paid for (coil cleaning). Absolutely unfair and unprofessional. ****ADDENDUM: The company keeps replying to my reviews stating that they did clean the coils during the duct cleaning. This is a true statement. The yearly maintenance plan that I have paid for several years includes coil cleaning. I found out years later that the coils had NEVER been cleaned during the yearly maintenance... When we complained to the company that the coils had never been cleaned before, that is when they cleaned the coils. So we have been paying for a service for years that we were not receiving. They did not give us any money back and they continue to comment on reviews without addressing the actual complaint.

Our AC abruptly stopped working in early Sept in Houston. Which means summer humidity and temps…read morewere still in full effect. Mike, the friendliest wizard tech, came EARLIER than expected and not only quickly fixed our AC, checked both units, and showed us how washing the coils helped the compressors run more efficiently. This is the BEST AC service we have ever received and Mike epitomizes the BEST of TEXAS! We are new and now loyal Courtesy AC evangelists bc of Mike, thank you!!

I have been working with this company for a very long time and I can't say enough about how happy I…read moream with their service. I have two units so when I've having an issue with one they always check the other no charge. They take the time to explain what's wrong and they give you options as to how to fix your problems. When I call they honestly know who I am and always come sooner than later. I've never had to wait more than 24 hours for any service. If you want quality service courtesy air is the way to go.

Great folks at NBL. Always responsive and keeping you in the loop on things to monitor. Fair…read morepricing. Been my go to.

A/c wasn't cooling. Sent in request via Yelp. Response was immediate - received a phone call from…read moreJanet as soon as I submitted the request. Was able to schedule an appointment for 2 hrs later. Larry the technician came right on time for the appointment. He was very professional and explained everything clearly. Answered all my questions. Simple replacement of capacitor, which he had on hand. He checked freon levels as well. Recommended maintenance services for future consideration. Pricing was comparable to a previous capacitor replacement from 5 years prior. No diagnostic fee and no pressure. Would recommend for quick response and professional service.

After multiple leaks in the past, we had major "AC PTSD" and were terrified to run our upstairs AC,…read moreleaving it at a miserable 85°F. Yonie and his crew came out for maintenance and were a breath of fresh air. Instead of leaving us vulnerable to another expensive water damage disaster, he recommended a Safety Switch to prevent future leaks before they even start. It's so rare to find a HVAC company who cares more about protecting your home than making a quick buck off your next big repair bill. Professional, courteous, honest, and zero pressure. Look no further!"

Guy came in and fixed our cold air definitely deserves a good bonus for his amazing work fixed our…read moreissue within an hour.