Lee and Tyler are amazing as well as the facility, they'll do everything they can to help you out anytime you need and the facility is super secure and clean. 100% the best units and facility I've ever had the pleasure of working with would reccomend to anyone in the Denver/rino area who needs a clean secure unit with great staff who takes care of you 10/10 would reccomend read more

I've used this StorQuest facility for the last several years. It's unfortunate to hear about other customers' negative experiences because mine has been best-in-class. There's new management/leadership now compared to a majority of the negative reviews from years ago -- Lee and Tyler have been great to work with. A example of the personalized customer service, a couple months ago my credit card expired (and I got a new one), and I forgot to update my payment info for my StorQuest payments. Lee communicated the issue to me in a very friendly way more to give me a heads up vs. just start charging late fees like most places would do. If you need a secure place for storage and want to work with a great management team, I highly recommend this facility. Thanks for all your help Lee and Tyler! And I'm sorry to include this (sincerely not trying to be rude to another reviewer) but your personal renter's insurance covers things like storage units flooding -- not the facility that you rent from. So if you have "X" dollars worth of belongings in storage you should include that in your renter's insurance. read more

Went to StorQuest today to get a storage unit and had the best care thanks to Joseph and Lee. Huge shout out to them they had great customer service and by the time I left all my questions had been answered!! read more

Warning Do not use Storquest to store anything you care about. Despite their ads about great customer service it's not true. My storage unit flooded TWICE and I lost $14000 of furniture, clothes, household goods to say nothing of old pictures and career work that I couldn't put a price on. They have minimal insurance and the District Manager refused to makes things right or provide more senior level contacts. They kept raising rates to provide "exceptional customer service" and supposedly have 24-hour surveillance. I am a senior living on a fixed income and cannot begin to afford to replace everything. This is a big corporation with no accountability to the little guy. read more

Very polite, employees, and helpful on a difficult situation, they took time to show me several different units to make sure that my needs were met. read more

--It was ridiculously dirty, and dangerous, and your policies take advantage of people in transition. I was approached and intimidated by homeless folks I saw enter through an outside door., who then accosted me when no one else was on the premises, mid day weekend. I reported  it and never even received an acknowledgement. Cheap useless carts. Last straw was rent going up by $52  per month, with NO EMAIL EFFORT TO MAKE ME AWARE! YOU HAVE MY EMAIL ADDRESS! All I got was that i"t was sent to previous address," and " we only send mail notifications. APPALLING!  We are  mostly all in flux, transition, disruption... and  your policy is NO EMAIL NITIFICATION OF NEARLY 25% increase in rent?!  Outrageous! Shame on you all, greedy folks who pay NICE staff a pittance while you rake it in. read more

Nice clean facility for a storage place. Had to get the door to unit replaced as it was sticking-that was completed. Nice staff. At least a couple carts to transfer stuff to your storage efficiently. read more

For your own good please avoid using this storage facility. It is filthy, unsafe, and all the staff makes you feel uneasy. Access is only from 9-6pm. They raise the rent without notice and when you try and reach out via phone no one picks up the call. When you call the number on file it is sent to a call center. when the call center tries to get ahold of the manager on-site they are unable to do so. Their excuse was that manager is out cleaning the facility or making sure units are secured. Today marks the 4th time I have trouble and mind you I only use this storage once every couple weeks/ months. I had enough today with them and will be vacating my unit. I will give my business to another facility who pays more attention and cares for their place and clients. read more

Still terrible. Now I see them trying to make excuses for destroying people's stuff. Destroyed hundreds of dollars of my stuff in December, it's March and their shitty insurance company still giving me the run around. Their insurance company is just as incompetent as the rest of their awful employees. They will destroy your stuff and charge you for it. Awful place, even worse employees. read more

StorQuest Self Storage - Self Storage Near Me - Denver, Colorado

The only good thing I can say is the faculty is clean on the upper floors. Other than that, this place is a joke. They lure you in with a great rate swearing up and down they won't raise it. Sure as shit, they raised it after 90 days. Then the access gate was inoperable for about 4 months. So you could only access during business hours. Technically you could walk into the building through a side door after hours (until 10 pm) but not with your vehicle and only if you set up automatic payments. Which I had to do every month because they 'forgot' to save my info to do the auto pay Every month for 6 months. We had to carry our belongings in/out by hand. For me this meant several trips back and forth. I had to prop the door open with a shoe because the first time I had to do this, I got locked outside with my things just sitting there on the other side of the gate. Today the elevators are out of order (not uncommon) so I decide to just take the stairs. Only to get locked out again. There's a new person in the office every couple weeks. They rarely answer the phone and Never return messages. The "24/7 customer service" number is always too busy to talk but asks you to leave a message so they can call u right back. Ha! I've left messages probably four times and they also Never return your call. There are always homeless people lurking around the access gate. One day there was a guy passed out drunk in the middle of the driveway. Literally in the middle of the entrance. We couldn't drive out until the police arrived to remove him. C'mon StorQuest franchiser! Get your act together and run your business with just a little bit of pride. read more

This place has a TON of homeless people living in it! It's SO bad that I'm pretty certain that the management is apart of it. It's not a safe place to store your things, they will get stolen. The top of the units are wide open for the homeless people to climb over at night and take your things! Stay away this place is not safe! read more

StorQuest Self Storage - Homeless living in storage unit. - Self Storage Near Me - Denver, Colorado

Great customer service! Very clean! New owners took over a few months ago. I was wary based on some of the reviews but it seems most of the problems have been resolved. No evidence of homeless people still living inside their units. As clean as a storage place should be. Overall pleased so far. read more

The ladies that work the desk are super nice and helpful. The building feels secure and it's right off the highway, for easy access. Overall, I'm happy with this facility. read more

There are people living and doing drugs in tthe storage units and management has turned a blind eye towards this sort of behavior. They just recently had a fire in the facility which set off the sprinkler system and led to people's belongings being damaged. As it turns out, the fire was from someone who was living in a unit and decided to smoke. I would recommend going to another storage facility where management is more stringent about illegal activity. StorQuest might be cheap, but if your stuff is damaged, tampered with, or stolen, you likely won't care that it was inexpensive. read more

Got a storage unit here and ended up not needing it. Day helped me get it in a hurry right before they closed then was extremely helpful when I didn't need it anymore. The manager was also very understanding in my situation. If and when I need a Unit again I will definitely come here! read more

We recently had to stop using this facility and start storing our stuff elsewhere. Our unit was broken into by at least 2 sets of homeless individuals that were living in the facility. The store manager had been out sick and admitted to us that his replacements were not following security procedures. Among the things that he admitted were that daily walk through were not performed and that exterior doors were allowed to be left open. Further, multiple days of security footage had mysteriously vanished when we tried looking at the footage to see if we could find out what happened. The manager also acknowledged that the store did not have enough camera, the reason being that corporate (William Warren) refused to pay for more. The manager used the word "negligent" multiple times to describe the situation at the store. We were made aware of at least one other unit that was broken into during the same time period. I spoke with district level management at corporate. They comped one month of rent but refused to do anything else because the leasing contract limited their liability. I pointed out that the liability waiver does not apply when third parties cause damage and when the facility management was negligent, but of course did not get a further reply. Bottom line is there are other storage places without people living in them and without self-described negligent management. read more

There are people living in the storage units. Sadly I rented at this location and will now have to move out after a short time. It is totally unsafe, to day I witnessed 2 units being lived out of, it smelled of liquor and urine.There is trash and liquid stains that have been in the hallways for weeks. People just hanging out in the hallway with the doors open. I don't recommend renting here. read more

Mr. Day has been great since I moved into this facility. I'm happy for his assistance...and the location for me is awesome. This facility appears clean and well operated/managed. Why would anyone in their right mind stay at the older facilities with the dirt and dust, bugs, mice rats...constantly rising fees and bitchy staff. Day is a good rep for Storquest.... I trust him to take good care of my concerns and questions and needs. Keep up the good job in a very competitive business. Tom in Denver read more

Do not use this storage facility unless you want to pay $50-$60 over the advertised price... per month! It is a complete rip off. And they force you to do automatic payments in order to use the facility after office hours. This place is not a good quality business. read more

Ramon was super helpful in helping me get my new storage unit set up and made sure to ask my preferences when booking. Thanks!

You know when I first got a storage unit a few years ago, I really liked it so I talked my GF into getting one... a year later I got two more. It was nice at first because it was so new but I also noticed their security ...well there wasn't much. Anyone could access any floor without a key code and people were living in the storage units. Well, they had a small fire on the 2nd floor ( homeless person was cooking) so Corporate got involved. They transferred the manager out and got another manager.. he was awesome and they changed how people enter the facility by having to put in their phone number.. they were strict on no overnight stays and even hired a security company to send a guard out right before closing to make sure everyone leaves and to make sure the place was empty and locked up. Then that manager left and they got another one. They were going to raise my rent on one unit that was too high anyway so I decided to move out and I did that same day. I then checked out my other units and one of my units had the mangers green lock on it which they put on when it is vacant. The manager did not know anything about it and no paper work was filed neither was a I notified ever of this. The assisted manager on doing his rounds saw that the lock was missing and put his lock on it but said nothing. After a day of searching through my stuff in the unit I found that two items priced at $600. and $400. was gone. So I get the insurance company phone and talked to them who actually gave me the run around. I bought a new lock that same day. I didn't have any place to put my stuff so I just kept it there. Two months later... that same unit was broken into.... this time with my lock still in the lock making it looked like it was locked... which is a technique what homeless people do who stay in the units over night so security doesn't notice.... The crawled over the top.. yeah.. it can happen and screwed the nut off on the cylinder lock and popped it out. The took 5 items worth $5,500. and a lot of memories. I am so upset.. They assigned a detective who stated that, that placed it burglarized a lot and says we will wait. They only have cameras in the parking area and fire doors outside and elevators... this person probably put it in a unit still off camera until things cooled down. The insurance is not being "cool" about and giving me the "run around." The use the internal fire to stay off the cameras and climb up to see what is in all the units at night when no one is there. I want justice read more

I had great customer service and everyone was always super friendly, but it does seem now that it was all just lip service. The original deal that was like $5 for the first month still ends up being about $60, which is only $10 less than the full price. Then I got charged for an extra month after I removed my things and I have been getting the run around for 3 months about why the refund hasn't gone through yet. read more

I will be recommending StorQuest to all of my friends that need extra space. The halls and units are spotless, the staff is wicked helpful and there to meet any need you could have. The location is top notch, right off of 70 and Washington, making it super convenient. I won't store my stuff anywhere else. read more