Was easy they took me to see the location of the unit. Explained dos and don'ts easily. Very nice…read moreemployees, I even won a box!! Price was more responsive than other locations.

Great place. Secure, dry, nice location. Staff always friendly and helpful! I used the moving truck…read moreseveral times. It's an added value!

If I could give 0 stars I would. I made a reservation at 12 and showed up at 1145 did not get…read morehelped or my uhaul until 1:15. People who didn't even have a reservation were seen and serviced before me. In addition the guy left the store and made everyone get out every single time to go get each truck. Completely unprofessional. Will not be using this company again.

Great facility. I stored my belongings for about two years while working out of state and felt my…read morethings were complete safe. Golden State Storage is clean and the management staff are friendly and helpful!

Received a surprise $65 increase in my monthly bill when autopay went through. No letter in advance…read moreletting me know of a rate increase. No email. No phone call. When I authorize an autopay, it's for the amount I EXPECT. This is an unacceptable business practice but I guess they think they can get away with it because of the high switching cost to go somewhere else. Oh and did I mention the rodent infestation? Yeah that's been fun to deal with. Mouse crap everywhere and the critters chew up your belongings as well. I strongly advise you seek a storage unit elsewhere.

Mark is the MAN! Awesome guy with great customer service and a great attitude! The way he was…read morethorough and helpful to me in this whole process made it easier.

I had such a great experience with SoCal Storage! Eileen and Chuck were both incredibly friendly,…read morehelpful, and professional throughout the entire process. They made everything so easy and stress-free, and I really appreciated how welcoming and attentive they were. The facility is clean, well-maintained, and feels very secure. Any questions I had were answered promptly, and Eileen and Chuck went above and beyond to make sure I had a positive experience. I would definitely recommend SoCal Storage to anyone looking for a clean, secure, and reliable storage facility. Eileen and Chuck provide amazing customer service and truly make you feel taken care of!

Hands down, the best storage facility we've ever had the pleasure of using! We recently had to…read moreleave SoCal Self Storage, and although we're sad to go, we truly hope to come back in the future. From the very beginning, Chuck and Eileen were absolutely wonderful. They are some of the sweetest, kindest, and most generous people we've ever had the opportunity to meet. They always made us feel welcomed, respected, and taken care of, and their kindness genuinely made our experience so much better. The facility itself was always great, but what really stood out to us was the people. Chuck and Eileen went above and beyond, and you can tell they truly care about their customers. We are incredibly grateful for our time at SoCal Self Storage and for everything Chuck and Eileen did for us. If you're looking for a storage facility, I genuinely couldn't recommend this place enough! Thank you, Chuck and Eileen, for everything! We hope this isn't goodbye forever and that we'll be back someday! P.s on a hot day the cold waters and tiny granola bar really helped! Thank you so much once again for everything! Sincerely Joshua.C

Support Self Storage has housed my personal and business belonging for over 10 years!!! NEVER AN…read moreISSUE! Honestly, their team has always been kind, and the manager has helped me out with being a day late during the holidays. Something he didn't have to do, but decided to be KIND!! I have worked with/for some jerks who do not care at all what your situation is, regardless of the business, they want your money. I'm sadly leaving their facility as I'm starting my business. I will be back for sure if I ever need a safe place to store my sacred stuff.. Erika is and has always been a sweetheart since the day she got on board and it's always nice to see lil pooch following dada. thanks Team.

I wish I could say that things are better now - they're not. I paid up-front for a storage space…read more(the entire year), so I never had a late bill. This time, as I got ready to move out, my mother passed away just as my lease ended. I got a couple of nasty phone calls that I needed to pay my bill, of course, when I tried calling them back, no one answered. There are still better storage spaces in Oxnard that are safer and friendlier, and care about their customers. Go there first. As to Phil (facility manager's assertions in his rebuttal): Phil - there was little attempt to rectify the situation. I was the one that asked for the discounted space...which I would not have needed had the site been more secured. It's a pain having to load and unload an RV with all valuables when we traveled (and we did quite often). You're much more apologetic now in your rebuttal because it's a public forum - which is completely contrary to how you were when I came to you and mentioned that we had been repeatedly broken into. Unfortunately, until your facility can protect all the tenants from the constant, ongoing intrusions and theft going on at your facility, your facility will still be sub-standard on a street where numerous other (and safer) facilities are located.

I highly recommend this business. Jenn was great to deal with and helpful every time I needed it…read more In addition when my autopay from my bank sent a payment by mistake she promptly returned it. Most businesses would have deposited it. I really appreciate their honesty and professionalism.

This place is wonderful. It is well maintained and clean. The hours are generous.But most of all…read moreit is the people. Gloria and Jen are just so pleasant and informed. They go out of their way to make things as easy as possible. If we ever move again ( God forbid! LOL) We will definitely use them again The Ahara's

This is what happens when you rent from a privately owned storage facility with no corporation and…read morethe person who owns it gives her title as a manager, who immaturity level defines her age. The lack of professionalism and insolent when she speaks is unacceptable when you run a business and have customers. There is to many reputable and competitive storage facilities that would treat their customers far more respectful and with dignity especially if you have a complaint about a employee or concerns. Do not waste your money or yourself respect on this business. Contact the BBB I had to give a star to write this review but it deserves zero.

Only bring your stuff here if you like ants. My boxes were here for only a week and already…read moreinfested with ants. Now everything is ruined. Do not recommend.

We have rented a storage unit at this location for several years and had also done so previously…read more While clean and seemingly secure, we learned you can not trust these people for one second. After requesting a 10' X 10', and after moving from a 5' X 10' into that larger unit, I was told repeatedly that the unit was TEN BY TEN FEET. We realized over time that my unit WAS NOWHERE NEAR TEN FOOT DEEP, NOR TEN FEET WIDE. I have numerous longboard surfboards, all ranging from 9'2" to 9'6" AND THEY SIMPLY DO NOT COME CLOSE TO FITTING, EITHER DIRECTLY IN OR SIDEWAYS. (A lot of extra work to store!) My unit is/was LESS THAN 8.5 FEET DEEP AND LESS THAN 9 FEET WIDE!! They have been stealing money from us for years and if you have a unit there they are probably stealing from you too! When asked about the gross shortcomings and lies, the staff are trained to say, "It is approximately ten by ten.) IT IS NOT AN "APPROXIMATION" OF 10 X 10 FEET - IT IS BOLD-FACED THIEVERY ALONG WITH NUMEROUS LIES We have made contact with the DA's office and will implore them to force an outside or independent review and measurement of ALL UNITS, in order to determine just how many thousands of dollars have been stolen and from how many hundreds of people, month after month, year after year? We are also contacting Consumer Affairs and Consumer protection reporters at Los Angeles news stations and others. And with all the reviews we will be posting, in addition to legal action, It shouldn't be too difficult to expose them and at least curtail their sad, dishonorable conduct. When I have asked them for a smaller unit, they lie and claim they don't have any. Their staff are trained to lie and they all know of the misrepresentation and thievery. Several staff were asked if they had received huge pay increases to go along with their employers raising our rates significantly twice during a global pandemic when many suffered? They all said they had not. , On March 10, I received a call that they were going to lock us out of our unit later that day as I was late with my payment. (We had experienced fraud on several debit and checking accounts over the past year and I had misread their notice to read the 15th.) I needed documents in the unit for use over the weekend. I was in Los Angeles and it was pouring rain. They would not allow me a day or any flexibility whatsoever. So I was forced to scramble back to Oxnard and was subsequently PREVENTED FROM GETTING AT MOST OF MY PROPERTY FOR THAT ENTIRE AFTERNOON, AS IT WAS BLOCKED BY A LARGE CREW. And yet they still charged me additional payments and locked me out. The employee attempted to prevent me from taking photos to gain proof. After NOT BEING ABLE TO ACCESS MY OWN PROPERTY, I called and asked to speak to the owner. A woman lied to me several times, then claimed he had just left. She then named him as a "Mark Harmon" or "Herman" and when I asked her name she finally admitted and said that she was in fact the owner - Che Herman - pathetic!. (They mistreat so many people they attempt to hide their identity.) They ultimately charged me $220 and also cheated me out of the final day of the month. Inside the elevator someone had left a note expressing their distaste with management as well. At least I was able to have a good laugh, after all the lies and thievery. These people display a true sickness of greed, willing to cheat whomever they can in any way they can. At the very least, measure the damn unit! Contact us for more info, photos, videos, or to provide information and be involved in a potential class-action. justlaw88@gmail.com, alltruewords@yahoo.com, CRIMEWHISTLE@proton mail.com

I have been with StorHouse for about 3 years. They are very good on cleanliness, security, & love…read moretheir customer service!