Great place for storage. Great prices. Friendly managers. Property is clean and secure.read more

I was late a month on my rent by accident because I switched banks, and when they sent me an email…read morenotifying me that they put a lock on my storage unit I paid it right away and I got another email notifying me that the lock was removed. that was 3 months ago. I went to my unit yesterday to grab something I urgently needed and the lock is STILL there. never bothered to remove it. I called them EIGHT times today and no one ever answered. do not rent here

I rented a small storage unit (5'x5') in this facility for 7 months. This was a very easy rental…read more The facility was always clean, there are security cameras located everywhere we had access to. An added security feature is access is limited to the specific floor with the location of the unit. All in all, a great experience with this rental. We had particularly great service from OJ who made sure we had all the information we needed, walked us through the move-out process and made sure we would still be able to access information about our account after we vacated.

We had to quickly move so we stopped by to see how much it wld be to store out things…read more.. & got great help Monique, what a friendly person. She was full of info & kind words to help us thru a bind. Thank you sooo much.

When I went to check it out, I was helped by very friendly and helpful Tracy Gomez. I wasn't sure…read morewhich size to get, as I was moving a 2 bedroom apartment into storage. I was originally thinking of getting a 10' X 15', but as I was not totally sure, Tracy suggested I could check out a few units before deciding. She showed me the 10' X 15' (too big), 10' X 10' (too small), the 10' X 13' ended up being my Goldilocks just right. They price matched the web reservation rate for me, 1st month was free after a small deposit/admin fee, no minimum length of time or long term contract It was super nice that Tracy was focused on helping me make the best decision rather than enacting tactics to upsell me, as I went in frazzled and could've been taken advantage of by an unscrupulous business person, as moving is extremely stressful to me--the bain my existence, actually. After getting signed up, learning about the detailed billing instructions, I bought the lock for the unit from them (brand new) which was reasonably priced, which you are not forced to use their specific lock, I did because it was easier for me timing-wise. Tracy then walked with me back to my unit, explained all the key details and and showed me how to use the lock. They also have quite a few flat bed carts you can use which saved me a lot of time unloading. The hallways are spacious, good lighting, super clean, modern building. Went in on another day, met another staff member, Joseph, and he was equally friendly and helpful. One thing that would be nice: if there were water fountains on each floor, or if not, maybe a water cooler in the open area near each elevator, because it's easy to get thirsty while moving. Lol. Very happy to have chosen this place for my storage.

Convinced me to stay but did the exact same thing and raised my rate to nearly double the amount…read morewithout notification. Don't be tricked into coming here with a good rate and only to have it raised once you're items are stored. I'm done with this place. Taking my business elsewhere.

Kelly was really helpful with move in and out and any questions about billing…read more PS as a company needs improvement with billing and charges. But that isn't any of the workers faults.

I rented a unit here at the last minute and what a mistake this was. This place couldn't wouldn't…read moreeven know how to find you even if they had a map ! The unit I rented had oil all over the floor and of course no one was there to help me then it took me literally calling the district manager to get another unit . Then they bill you telling you your past due and it's not even the first . Last issue RATS HAD BEEN IN MY STORAGE !! This place doesn't even have the boxes for for rodents outside like most businesses do !! DO NOT RENT HERE !! RATS !!

This is a relatively new storage place in the Shavano Park area. It was built around 2 years ago…read moreand is immaculately clean and well kept. I found a great deal online for a 10x10 storage unit that is climate controlled for $89 a month. When we arrived, we were met by the friendly manager, Hike. Hike is someone who you would want to manage customers and customer service. He was friendly, informative and helped us through the move in process and security. Hike has forgotten more about storage facilities than anyone could hope to learn. They have a handy freight elevator, Available carts and dollies to move and a clean, well kept building that is well lit, and climate controlled. I would highly recommend this storage facility to anyone in the Shavano Park area.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

Clayton, Mgr was very professional and efficient. Our…read morerenting process went smoothly. He explained the whole process thoroughly. There were no surprises. He assured us our property would be safe there. I trust him completely, especially after learning about his background in law enforcement. Liz, the weekend assistant manager went above and beyond accommodating us seniors, especially when I needed our leasing agreement reprinted because I literally lost it within the few hours after receiving it. Very friendly. I especially like that they keep both gates closed & locked throughout the day. Codes needed for in&outs.

Ever since Clayton left it hasn't been the same my rent went…read moreup by a lot. I really don't know why I've been there for going on 5yrs. I'm looking for another storage place because then I was over charge. LET ANY GOOD STORAGE PLACES AT REASONABLE PRICE!!!!!!!!!!

Needed a storage around the holidays. Office closed?... NOT. A. PROBLEM. Just hopped online…read more Submitted info and Drivers License photo and BAM! Instant storage. Did not have to wait for the office to open and was able to move stuff same day. Even had a free lock waiting for us! Next day brought more stuff and the young lady that was riding around in the golf cart checking on units was so nice and friendly. Could not be happier with our choice. Got a great deal and friendly staff. You Just can't beat it.

Clean location, easily accessed and over the top friendly, knowledgeable and efficient manager…read more(Tom).

Very good and safe location. Mike is very helpful and nice. Totally recommend this locationread more

Very nice very informative. Took the time to show the unit so I could make the right choice for my…read morebelongings. This is my second time to use this facility