Don't bother with this facility, I got broke into 8 Aug along with other tenants (27+) on that day…read more This continued for the entire week until two people were caught on Saturday morning totaling another 47+ units. Otter did nothing to keep this from continuing. We weren't notified about the break ins which proof cameras were disabled.I call Otter to inform about the break ins and they were not aware of it. Today 6 Sep aired on KSAT 12 other units were broken into. Otter said they had a security guard on premises if so why the break ins. This company should reinstate tenants for their losses. Security cameras had not been working and gate were tampered with and manually opened. I'm contacted my attorney. Jose G

As others have told you. If you use it expect your things to be gone because they don't care. Its…read moreonly about the money. Got broken into August2022 less than a month later September 2022 this is the pictures of our things. And only a small fraction of units broken into. These people are only sorry that they lost alot of money because everybody moved what little of their things that were not stolen due to their negligence

Have a reservation for an hour ago and 1 person is at the register who disappears for 20 minutes at…read morea time. Huge line at a snails pace. Don't rent here if you have somewhere to be.

I've never been a reviewer but I do have to say some of the worst service I've ever had in my life…read more I waited for 30 min in the lobby with nobody in the building.

My wife and I have recently been at this storage facility for about 3 months now. We've had to…read moretransition to a different storage unit internally and Alyssa has been not only professional and courteous but has gone above and beyond for us. It's people like her that would make me choose this storage unit over any other in San Antonio and people like her are very rare! We're thankful to be there and grateful for all that Alyssa does! I'd give 10 stars if it would let me.

Thanks too Stephen and Ram they were really kind and helped me and my mother get my stuff out the…read morestorage! I am currently living in Colorado Springs. They asked me a few questions to confirm I was the owner of the storage unit & agreed to do it with no hesitation! I am so grateful because there was no way I could make it there! Thank you both for helping us! I would definitely recommend this storage to anybody looking for one. These people are very professional & kind!!!

This is an experience I had with Rio Medina Storage at 17743 FM1957. We've been a tenant for over a…read moreyear and was glad we found this place. The owners, Robin & Jason, were extremely helpful, pleasant and friendly. The storage unit was well built and immaculate, with smooth concrete floors as well as light switches and an outlet. Perfect for our needs. Further, the area is always monitored by cameras and well gated, making us feel a good peace of mind. Also, there were a few times I worked late and needed to access the unit past the regular hours and the owner was able to help me in. Amazing experiences throughout the rental period. Because of the excellent and well built unit, well-monitored area and great service by Robin & Jason, we will definitely continue to use them given a chance. Keep up the good work Rio Medina Storage!

From the owner: If you're looking for self storage in San Antonio, TX, consider Rio Medina Storage. Located at…read more17743 FM 1957, San Antonio, TX 78253, we're proud to serve San Antonio, Castroville, Rio Medina and the surrounding area. We offer boat and RV storage to meet your needs with secure uncovered and enclosed parking. Extra large doors make parking your vehicles a breeze and we have flexible month-to-month leasing. A well-maintained and fully fenced property, along with digital video monitoring, electronic gates, and keypad access keeps your vehicles safe and secure. As an added layer of security, we have an onsite manager available during business hours to answer your questions, and your unit is easily accessible 365 days a year. Stop by or give us a call at (210) 741-9119.

This storage place is amazing. They provided excellent customer service and were able to get me in…read moreand out with what I needed within 15 minutes. I am very happy with the choice to rent out at this location.

I rented a locker and couldn't ask for a better experience. They set me up with a locker with ease…read moreand when I decided to move my belongings out, cancelling was not a problem. Excellent customer service!

Needed a storage around the holidays. Office closed?... NOT. A. PROBLEM. Just hopped online…read more Submitted info and Drivers License photo and BAM! Instant storage. Did not have to wait for the office to open and was able to move stuff same day. Even had a free lock waiting for us! Next day brought more stuff and the young lady that was riding around in the golf cart checking on units was so nice and friendly. Could not be happier with our choice. Got a great deal and friendly staff. You Just can't beat it.

Clean location, easily accessed and over the top friendly, knowledgeable and efficient manager…read more(Tom).