I needed a space to park my cargo trailer for about two months, so I went online and reserved what…read moreappeared to be a suitable space. I paid and arrived the next day, only to find out it was an enclosed garage with a door that was far too low for my trailer to fit through. I went to the front desk for help, but no one was there. I called the number posted on the door, but it was just an automated line. Later that day, I finally reached someone and explained the situation. I was told I'd be charged a $29 service fee to cancel, but they'd "probably take care of it." I was told someone would call me--no one ever did. After several follow-ups, I received a small refund for the lock they require you to rent, but not the full $161 I had paid. My cancellation was being treated as if I had moved out, even though I never moved in. Eventually, I was told I'd receive a full refund by check (not back to my card) within 3-4 weeks. Five weeks later--nothing. I called again, was reassured the check was coming, and was told it would include the $29 fee. When the check finally arrived, it was missing the $29 fee I was told would be refunded. Nearly two months later, I'm still out the $29 and have spent far too much time chasing down something that should have been handled in a single phone call. A little bit of basic customer service or human decency could have gone a long way. Very disappointing experience. I'll be sure to recommend my friends and family look elsewhere.

This facility charged us for an extra month after closing our account and telling us we had no…read moreadditional fees to pay. I started getting calls from "collections" saying we didn't pay a $38 charge, yet never received any emails, or calls from public storage telling us that we had outstanding charges. Collections keeps calling and only wants payment over the phone instead of mailing us an invoice... After reading the reviews it sounds like they do this a lot.

Affordable storage is a cntradiction. When ever you get more secure, the cost goes up. This drive…read moreup facility is nicely laid out and has over 300 units of different sizes. It was raining a lot when i looked three different units and the insides were completely dry. No water on the concrete floor!!! TIP: if you buy two months up front, it is half off each month and then she gave me a 10% military discount. This place is month to month, so no year contract!!!

Jackie was wonderful and helped me pick the best unit for my needs. They have a new climate…read morecontrolled building and a 50% off special for the first two months. It may not last long so call to confirm. They are open on Mondays now contrary to some website information. Remember that you will need to insure your own items if they are of value to you. There is a gate and you will receive a personalized gate code as well. Super convenient for residents in the Northtown area. Prices are cheaper than most as well. I very much like to give credit where it is due. Thanks, Jackie.

As far as storage units go, this place was ok. The customer service at the desk moving in was…read moredecent. The place is clean and modern and secure. What we did not like was the large 10x30 unit required a trip up the elevator and several hallway turns to get to it. It added a lot of effort to moving in. The rates were a bit higher, but still ok.

This is by far the best self-storage I've done business with. I've had a unit here since the…read morelocation opened and just added my third unit this week. I've used various large corporate chain facilities in town and just thought all storage companies were disappointing until we found this one. First, the staff here is very helpful and friendly. They've consistently gone above and beyond to accommodate us and helped us save money along the way. The facility itself is very new, spotless and free from pests. I often see the staff sweeping, emptying trash cans, or walking the premises. The lighting is great and the door access control works without issue. Cameras appear to cover every angle and the climate-controlled areas maintain a consistent temperature with no humidity issues. Access is provided through multiple wide doorways with spacious elevators providing access to the upper level. The facility provides various flat moving carts that are conveniently stored just inside the doors. The loading/unloading area is well-lit and very close to the doors. Getting signed up is super easy. The paperwork process is quick and hassle-free with no hidden fees. **Pro Tip: Get your rental started by starting your rental via their website for the best price and to take advantage of their move in special. The pricing is very reasonable and a great value. A clean facility, robust security, and amazing staff--I feel like this is the best storage option in Overland Park!

Great customer service and friendly staff. Leasing the unit was online and easy. Terminating was…read morealso easy with the help of their friendly staff.

Ashley and Autumn were awesome to deal with. my first time needing and renting a storage unit and…read moremy experience could not have been any easier or better. Thank you!

Ive been to many uhaul's and all came out with no problems.. my elderly aunt spoke to one of the…read moredispatchers on the phone and got zero help! As i walked in to discuss the matter all i smell is Marijuana at the front desk and no one to be around! As i speak to An assistant Kimbery i knew where the smell was coming from! I marijuana is legal but should not be in a business!! Unacceptable never coming here again!

So glad I found this place! Clean. Easy. Fabulous. I have never had a storage unit like this before…read moreand it is so nice!

Had a great experience today. Davion helped me out in a big way when the app wouldn't allow me to…read morecheck in on my own. Thank you!

Initially we got hooked up with a box truck on short notice and that was cool, we were informed…read moreabout the gas surcharge and mileage surcharge. That's all fine after using the truck I filled the truck up to exactly where it was(15$) . And fearing that I might get charged for "not filling the truck back up" I approached an employee and made sure that I wouldn't get charged. She hopped in the truck and checked the odometer. She seemed a bit unsure but then said that there wouldn't be any problems. I double down and asked if she was sure. She said yes. So I left reluctant that I still might get charged. I got my bill that I was expecting immediately . Thirty minutes later I got a 30$ charge for gas. Livid that I had been strait up lied too I call customer service. The man "Robert" was helpful in trying to resolve the issue. Now I am supposed to wait two days to get an answer if I'm going to get my money back. My advice is to take accurate photos of the gas gauge before and after your use of U-Haul. Just seems like a sneaky slimy tactic to squeeze as much money out of customers. Rent at your own caution.

I've had a few pretty crappy experiences with storage places around KC so I'm honestly so happy to…read morehave finally found one that doesn't feel like they're trying to rob me. The prices feel reasonable, I feel safe here, and aside from some rough spots in the pavement, I don't have any complaints. Management has been exceptional. I especially love that I can text with someone. That little convenience alone has made my life easier. One side of the property has been repaved and looks great. Some of the other roads around the units are still a little rough, but I like this place enough that I'm perfectly happy just hoping they get around to fixing those when they can. It's a pretty minor complaint compared to everything they do right. What really makes this place stand out to me are all these little personal touches. The office area is decorated and actually feels welcoming, there are flowers around the property with cute decorative signs. It just feels like somebody genuinely cares about the place. I'm really happy I found them!

I35-435 self storage is always clean and looks well maintained. Katrina, the manager, is always…read morefriendly, helpful, and one can tell right away that she really enjoys her job. She is great to work with! I am glad I picked I35-435 Self Storage.

Xavier was knowledgeable and very helpful in leasing me the right size unit for my stuff. I have…read moreused the storage facility in the past and will continue to your customer service is amazing. They're centrally located and they are climate control.

Jessie took great care of us. She was knowledgeable and friendly. Overall, a great experience!read more