Parked my Motorhome in a garage. Clean and safe area. Easy accessible from NE 14th. The…read moremanagement is very friendly & helpful!

What a terrific facility!! Have had units here for quite…read moresome time. Perfect for boats, RV's or lots of furniture Very clean and secure, a great place to store your treasures. Very helpful staff, who were great and flexible during our move-in.

Park Ave Self Storage is extremely clean and very secure. Working with Rich, especially long…read moredistance, couldn't have been any easier. He was very helpful and accommodating.

We just made a big move from CA and used a moving POD for all of our things to put into storage for…read morea month. I worked with Rich to reserve a storage unit and coordinate from beginning to end w the moving pod drop off and pick up. Rich was communicative through the process and we were able to seamlessly transition everything into the storage unit. Moving is stressful enough so this was a big relief! Thank you!

Exelent service really really clean. Been renting for the past 2 years. Easy to get in and out.read more

DO NOT STORE YOUR BELONGINGS WITH THIS COMPANY IF YOU VALUE YOUR PROPERTY. My storage unit with…read moreLockbox Storage Waukee is infested with rodent excrement and there may be damage to my belongings. In making a claim to the insurance you pay for monthly at this storage, the insurance wants photos of the possibly damaged furniture. This rodent infested storage company will not monetarily assist with removing my furniture to obtain photos, nor have they offered to move my belongings out and address their obvious rodent infestation. Instead, storage management provides a copy of your contract that purports to absolve them from any responsibility in this matter. If there was a way to give this company a negative star rating I most definitely wouldn't hesitate to do so. Response to Lockbox Storage Waukee Management: AGAIN DO NOT PLACE YOUR PERSONAL BELONGINGS WITH LOCKBOX STORAGE WAUKEE IF YOU VALUE THEM. The response from my negative review post of lockbox storage Waukee management is pretty clear that every comment within my post is true. The Lockbox Storage management team response is a prime example of their "customer first" business model of our rodent infestation is not our problem but yours because you chose to do business with us.

U Haul seems to turn over employees every 6 weeks. I've stopped in over the past 3 weeks simply to…read morerefill my propane tank. First 2 times they said they were out of propane. I called prior the next 2 times and even though they said they had propane, when I arrived, they said they were out. Next 2 times they said the person who refills tanks wasn't in. How can a business stay in business with service lie this?

I'm writing this review for my mom who rented a storage unit at this location. The employees at…read morethis location restored my Mom's faith in humanity. I live out of state so unfortunately could not help her, but thank god for the employees at this store who helped her get her belongings squared away. Not only did they have excellent customer service, they treated my mom like family and showed her the utmost compassion. Thank you all so much

Tasha at 72nd was very helpful. Very nice answered all of my questions I have never rented a…read morestorage unit before

If I could give a negative rating I definitely would. AWFUL CUSTOMER SERVICE! First, their units…read moreARE nice, clean, and affordable. We have never had an issue with anyone breaking in or messing with our stuff so that is great. Unfortunately that is where the fun ends. My partner and I needed a place to store our belongings when we moved out of state to do a bus build. We knew we would be back at the end of April and we had a new place to store everything so we wanted to cancel within the 10 day limit so that we wouldn't have to pay for May. We have a large unit so it costs a decent amount of money. We called on April 8th to cancel in plenty of time. For some reason the call back went to spam and we never saw a voicemail (no one's fault). Unfortunately on that voicemail they said we were required to cancel online. When we called again we got the run around, someone had spoken with us (no one did) and they would look into it and call us back. They never did. When we FINALLY escalated it (hate escalating simple things) they told us we were past the 10 day notice and would be charged for May. Given it was a simple miscommunication and we did all we knew to do in order to cancel our unit you would think they would give a little to keep us as customers as we will need a storage unit again in the future. We definitely will not use their services ever again and we will tell our friends/family to look elsewhere if this is how they treat their customers. Extremely disappointed. And, yes, before anyone from the company tries to excuse it the information to cancel online is included in the lease agreement but with all the moving who knows where that paperwork is? Wouldn't it be easier to pick up the phone and communicate with us properly in a timely manner?

Property manager is great, clean facility, easy process, affordable prices. I reserved a unit…read moreonline and spent no more than 5 minutes in the office finalizing the process. The property manager was very knowledgeable and pleasant.

Staff on site is friendly. Climate controlled units are clean and site seems secure. However, you…read moreshop for a great deal and within a few months they begin raising their prices. You're stuck because you have a unit full of stuff, so you have no choice but to incur the increase. And they will do so multiple times with just two weeks worth of warning. My first increase was a $17/month increase. Price gauging?

The staff has been wonderful to work with. Needed to upgrade my unit & no issues. The staff is…read moreextremely nice & actually provides customer service. Made sure I understood everything & answered all my questions.

I have two units at this location and both leak when it rains. It has been nearly 3 weeks that they…read morehave been giving me the runaround about fixing the issue. Meanwhile, the stuff in my unit has been getting wet with no resolve. Can't even use the unit to capacity because of the water. While Sam claims it's a new issue, I was told by the person that rented that same unit before me that it leaked when they were renting it and it's the reason they moved out.