great manager! Friendly and helpful! Everything is kept clean. They were very informative in…read moreexplaining how everything goes. They also mentioned the starting rate is a promotional rate that the price can increase over time, that I had to have insurance and the $25 move in rate was only a one time fee. I apprecaite someone being up front with me. Some storages places do not even tell you that you will be getting any increases and it seems like such a shock. Affordable Family Storage sends you an email one month before the increase. This way it isn't a surprise.

We recently moved out after being a long time renter. We had a unit for over 5 years and…read moreconsistently kept auto billing on our account. Affordable Family Storage has changed management more than once in the past couple of years, one being to Cubesmart and temporarily rebranding. Affordable is, well... not so Affordable and length/term of renting is not valued by the company at all. Our unit rate was raised twice over the last 6 months. We started the year at $112, which was not awful given our beginning rate that was only modestly raised over the past couple years. February brought us a new rate of $128 which although, not fun... things have gotten more expensive. Fair enough. Now 30 days ago we got an email saying our rate would be going up to $166 which was $177.62 after taxes. I promptly contacted management and was told they were trying to make repairs and upgrades, but they didn't seem to have any interest in keeping our business at a more reasonable, market rate. Given the size of my unit (10 x 10) I submitted notice I would be moving and quickly found units double the size for what would be my new rate. I found one for far far less at a normal and not introductory rate elsewhere with temperature control and a much more well kept premise. On move out day, the temperature controlled area of the building was 85° and the handle to enter the facility was broken and hanging. Our latest unit was in the Snap Fitness annex which was originally leased to me as a 10 x 10 unit. After moving out and feeling our new facility was larger (it measured a full 10ft square....) our unit in the Snap annex was only 9ft and change deep with a narrow entry door. We can't recommend Affordable Family Storage at all. Not Affordable and your business is not valued.

11/18/25 Employee Deanna at the Guthrie Ave location, job well done today. I have nothing but…read moreaccolades to give to you regarding answering any and all my questions. You made my decision very easy and I have nothing to say but give you the highest accolades. Thank you so much Trena Ward

From the owner: Convenience is king when it comes to Des Moines self storage. That's why the pros at StorageMart…read moreoffer a selection of storage units with drive-up access, gated entry, and a prime location just off I-235. Our well-lit, drive-up storage facility also includes a selection of indoor storage units, all on one level, so you don't have to hassle with stairs or elevators to access your unit. Come to StorageMart for a stress-free rental process to get it done and get back to life with no hoops to jump through. We even offer discounted pricing when you rent your storage unit exclusively online. In addition to everyday low prices, we also offer seasonal deals to give you plenty of options for affordable storage units in Des Moines, Iowa.

There's a male worker who works here and a female worker who works her however I never really had…read morean issue with the male worker. The female worker who works there is VERY rude. I was hired to do a job by this couple who works there and I was rushed the entire time. Then when I refused to work with the female worker she tried pointing the finger back at me. Honestly in my opinion take a few more minutes and find a different place to trust your belongings at.

I recommend this facility for any size of storage. They have a good variety of sizes at very…read morereasonable prices. The units are all secure and free of moisture. The facility is one of the nicer storage centers I have used in the past. The location is easy to find and easy to access. The grounds are beautifully maintained. The aisles within the facility are large, making loading and unloading extremely easy. Every month I receive a gentle reminder of my upcoming payment due. The staff is extremely friendly and customer oriented. You can tell they have been in this business for a very long time!

Do yourself a favor and pay another company more money and don't use Uhaul. Too many negative…read moreissues to post here. And NO we are not vengeful...we have many emails and texts from Uhaul to back us up. You'll get a run around especially when you need help from Uhaul. Except reps to get creative with words to justify otherwise and spin issues. And the guaranteed delivery date(s) if you use Ubox shipping. Forget it if the date is exceeded. They play games with words. Truck rentals, they will do the same.

Made a reservation 1 month in advance only for them to call 2 times 3days before we leave the state…read moreto tell us they wont have our truck at the time we need it and the trailer is at a whole different store. We called penske and they had a truck there at the time we wanted and they were going to bring the trailer to the place we were picking up the truck so we didnt have to go to different spots. Uhaul makes no efforts whats so ever