We originally rented a truck from the regular Enterprise (which is right next door). They said they…read morehad nothing available and referred us to the truck rental branch. Delilah, the GM at this location, is AMAZING. We were quite upset and she quickly reversed that by scoring us an F-250 within five minutes and sending us on our way for a competitive rate. I cannot say enough good things about this young lady. We were driving all the way to California and back, which is stressful enough, and she made the truck rental part beyond easy for us. I will definitely be back should I ever need a truck again and I highly recommend coming here for all of your truck rental needs!

Penske was extremely helpful with assisting me in my reservation for a truck rental. We needed a 12…read morefeet truck to move. Luckily they now have updated 2022 model Vans big enough to fit one bedroom stuff. Service was great. Had no issues picking or dropping the truck off. Prices are reasonable.

I rented a 12' truck to drive from Des Moines to Spokane, WA. My pick-up was really fast. And maybe…read moreit was too fast because the counter agent failed to acknowledge that the truck was dirty. He failed to tell me that it hadn't been serviced. And he didn't seem to notice that the cargo bay was leaking water from recent rains. He did cover everything else about the pick-up, such as damage on the truck. During my drive, I had a hard time seeing in the rain as the truck really needed new wipers. And when a big rig splashed mud on my windshield, I ran out of wiper fluid within a few uses and had to make an emergency stop to refill it. The cargo bay leak didn't affect my belongings, but it could have had I not used protective blankets. These guys are a district office and need to be taking better care of their trucks. I made this reservation more than 2 months in advance, and paid over $1000 for the rental. The truck made it to my destination without other mechanical issues. I notified the folks at my drop-off location about my issues and they were concerned but I would have liked more than an apology. I went with Penske for their repuation, even though they were more than $200 more expensive than Budget. But I can't recommend them and won't consider them first next time I move.

Customer service could not be worse.Always just one employee on duty even on Saturday.Then they're…read morerude to people if they ask for help or anything .This place sucks for storage and to rent a moving truck .It's way expensive.

Great customer service!!!! service and parts departments are very knowledgeable !!! Jim's work with…read morethe community with the winter precheck event shows this company has great employees and a owner who isn't afraid to help out the community !!!

From the owner: Trivista's 13 locations throughout the Midwest proudly offer a full array of products and services,…read moreincluding: new and used International, Dennis Eagle and Isuzu trucks; a full line of new and used trailers from the brands of Fruehauf, Neville Built, Benson and Transcraft (now Wabash); a comprehensive list of lease and rental services from Idealease; an expansive assortment of all-makes parts and service capabilities, and an impressive menu of body up-fitting, equipment modification, customization and repair services. No matter your transportation need, our entire team is here to support you! You can find us in Kansas, Iowa, Indiana, Kentucky and Ohio. Visit our website at www.trivistacompanies.com to learn more.

I was moving away from Des Moines and this site was one of the options to pick up the 12 foot…read moretruck. When I arrived, the 12 foot truck was not an option so I had to get a 16 foot truck which cost more fuel money. Brad was very nice and he gave me a discount and basically matched the price that I had for the 12 foot truck. He was quick and got me in and out. I declined the additional insurance and I had to sign additional paperwork. Brad told me to return the truck with a full tank of fuel and I made my initials. We "NEVER" did a full walk thru or around the truck. I took his word for it and I turned on the truck. I pulled it out and made a recording and took a picture of the odometer. After a few hours, I went to check on the fuel level and to my surprise I noticed that the odometer and the fuel amount was incorrect from the paperwork. They also close early on Saturday so by the time I noticed, Brad's was closed. I drove down to GA and on the first business day, I called Brad's Auto Sale which is Budget Truck Rental. I spoke with Brad and I told him on the misunderstanding of the fuel gauge and the odometer. He told me not to worry about it that all I have to do is to have the receiver of the truck call him and he would absorb the fuel charges and the odometer as I had evidence that it was rented incorrectly regardless if it was intentional or not. I went return the truck on Wednesday and when the Budget office went to call Brad's Auto Sale, the phone rang and he never answered. I had a small argument with the guy in Atlanta because it was not fair that I am responsible for the mishandling of the truck in Iowa. To close on the story, I called Customer Service and provided the evidence and they refunded me the additional fees. I think that Brad is very nice and honest. This may have been an oversight.

I was just there I would not recommend this place there. Sales agent was very unprofessional. I had…read morea situation where I was trying to voice out my frustrations to a receptionist he interrupted us proceeded to tell me my vehicle is ready. Trying to intimidate me from voicing my concerns I would not bring any women or kids around this person. Maybe he had a bad day. I'll give him that. Salty never come in here again.