Park Ave Self Storage is extremely clean and very secure. Working with Rich, especially long…read moredistance, couldn't have been any easier. He was very helpful and accommodating.

We just made a big move from CA and used a moving POD for all of our things to put into storage for…read morea month. I worked with Rich to reserve a storage unit and coordinate from beginning to end w the moving pod drop off and pick up. Rich was communicative through the process and we were able to seamlessly transition everything into the storage unit. Moving is stressful enough so this was a big relief! Thank you!

What ever you do don't go here. I moved a be, eames chair and a side table from Polk City…read more Next stop my storage which my daughter pulled out what I wanted in the morning so they would go through it. What they got was a living room rug, my dresser and that's it. Next stop West Des Moines to where I moved on the fist floor 50 steps my new apt and they charged $701. Which is ridiculous. Last year I moved a one bedroom with garage to Polk City and they charged $950. The movers were great. It's not their fault. It's just is not going to the best Christmas. Be aware about his quote and get it in writing. I live on social security and I was taken advantage of. I just called Two men and a Truck to act like I was moving and they said they would send a contract over for $350! Exactly half.

This is a frustrating company to work with. They needed to reschedule our move, which was fine - I…read morehad told them I was flexible - but then they only send 3 of the 4 guys they said they'd send. The guys they sent were skinny and puny and couldn't ultimately move one of the items we'd specifically TOLD THEM IN ADVANCE that we'd need moved. When I tell you in advance that the things we're moving were too heavy for us to move ourselves, I don't understand why you'd send three puny wimps.

Tasha at 72nd was very helpful. Very nice answered all of my questions I have never rented a…read morestorage unit before

I would give zero stars if I could. This is my worst storage experience ever. I'm disabled for one…read more I have a lot of surgeries done and hadn't been out for a few months after initially getting my unit. My first time there after was April of last year. I noticed a ton of mouse droppings and a dead mouse right outside my unit. I complained about it and never got a resolution. There is also extremely high employee turnover and I believe since I initially got my unit in November 2018, there has been 5 different site managers. I also was late on one payment after a surgery. I paid it immediately when I realized it. My unit was never unlocked with redlock after I paid. We went to help my son get his things out when he moved a couple months later and unit was still redlocked. We had already paid to rent a trailer for his things. There was no site manager at the time and nobody available to unlock it. It took a week for a response and to get it unlocked. I did end up getting a credit for the second trailer rental after unit was unlocked. It was also redlocked in error another time. Unfortunately I had two more surgeries last year and when I next accessed my unit, the mouse problem was much worse. We even put out our own traps but got nothing. I complained yet again almost two months ago. I also pay for the insurance with my unit. I was first told to file a claim, then told I couldn't, then again told to file the claim. Which I did and the site manager took pics in my unit and uploaded to corporate. I've got nothing but the runaround and avoidance ever since from corporate. I'm having to throw away most of my belongings that were destroyed by the mice. Over the last two months, there's been many times I've been unable to safely access my unit due to no plowing of snow, dangerous ice, six inches of ice and snow in front of my unit door making it impossible to get things out, dangerous icicles hanging from the buildings, not to mention the disgusting mice and droppings on everything. I have made more calls than I can count. Given excuse after excuse. I've repeatedly told them I am disabled and I can't risk falling due to no maintenance. There was also no lights so even using my car headlights, it was not easy to see at night or safe. Still nothing was done. The owner of this company does not care about anything except making money no matter the cost to his tenants. The site manager did everything she could to help me including going out herself and breaking up the ice and snow in front of my unit so I could access and she bought boxes out of her own money so I could transfer salvageable items to new boxes. Yet she will get written up for this review because that's how this company operates. Plus I have to pay to rent a trailer and pay to take my destroyed items to the dump to dispose of. I have filed a civil rights complaint and claim, which is valid due to ADA violations. I have filed complaint with BBB, attorney general and have called the city inspector and department of health. I will take it as far as I can go and I hope they are heavily fined and I will be compensated for my losses. Their corporate office admitted there is a huge rodent problem and a maintenance problem. They have no maintenance for Iowa locations. Those calls were recorded so there is proof. If you want your things destroyed by mice, by all means get a unit here. If you want to have spotty access, have at it. I'm thoroughly disgusted by all of this, saddened by the loss of so many things and beyond angry at these people purposely avoiding me and my claim. The owner of this company is out of Omaha. He has rental properties as well. He has been in trouble with the city for the condition of rentals. Instead of using money to settle customer claims or maintain any of his properties, he made his own reality show for Netflix. Dave Paladino is his name. Everyone with the same issues I am having should file or make complaints to the same places I have. Maybe if enough of us stand up for ourselves, something will be done. He needs a serious reality check himself.