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    StorageMart

    3.0 (2 reviews)
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    Updated a few days ago

    Services - StorageMart

    Self storage

    Vehicle storage

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    7 years ago

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    Samantha L.

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    18 days ago

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    Heather G.

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    U-Haul of West Side

    U-Haul of West Side

    (17 reviews)

    Where to begin? Can't even give this one star as U-Haul, in general, is a TOTAL joke! Not these…read moreguys in particular, however, they did take my reservation for a 20 footer and car hauler!!!! Mind you I already packed, hired movers and ready with obligations to leave out of state 7-31-2025! Lease up and lease begins in another state which I am obligated! Got a call NOT even 24 hours before my resevation (actually 19 hours before) pick up to tell me, "Sorry, we don't have equipment anywhere in Iowa!" Needless to say I lost it as that news sent me scrambling to find a truck and car hauler. They did have ONE truck with NO car hauler in another state 2.45 hours away!!! What in the H good would that do for me now???? Zero. Thankfully PENSKE went completely out of there way to get me what I needed and for the time I needed. But guess what? Yep. The cost. Nearly 639.00 more up and beyond U-Haul price and quote. Round and round I go with CSR and district ONLY to be offered 50.00 bucks for the lack of their incompetence. That's it! Also spent 180.00 plus for boxes at the 63rd street location!!!! It is literally unreal that U-Haul would leave people hanging like this! "It's the busy season sir, and its not guaranteed!" I'm like what good is a reservation if it can't be lived up to? What about my job obligations in another state? What about the people depending on me in said state to be there WHEN I said I would trust in U-Haul to ensure I had the equipment to get out of Dodge??? Never, EVER again will U-Haul see any of my business and I will be the LOUDEST sounding horn against anyone wanting to seek my advice on renting from U-Haul!!!!! You lost a customer forever and your customer service SUCKS!!!!! Mic drop!

    Swing low, sweet SLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOW…read moreI felt so bad for the man working behind the counter, I was in twice today.. The first time I had to leave cause the line was so long and when you are in the middle of moving you can waste precious time waiting in a line where only 1 person is working the counter, checking in trucks, and having to ask about 40 questions to every customer who is renting a truck. All I wanted to do is buy some boxes to make moving my record easy.. It ended up being quite the chore... The man working behind the counter stayed positive and kind to all the customers and the boxes worked great so I gotta give him a 5 stars on politeness and patience, but a 1 star for Uhal on only having 1 employee doing all the jobs on a busy Saturday.. Average the 5 and 1 and get a 3..

    StorageMart

    StorageMart

    (4 reviews)

    I don't know about all StorageMart locations. This review about the one located at 2500 SE 14th St…read morein Des Moines IA. DO NOT USE THEM!!! I had a unit there for a couple of months up until today when I ended my connection with them. I have been robbed twice while renting from them. My first claim was denied because the manager Sarah, and her boss that she called, said I didn't need a police report because they would have security video checked. When I went yesterday to get my things out of storage so I could quit paying I found another $1150 worth of stuff missing along with boxes torn open that were taped shut, books thrown around empty box of office equipment. It was a mess. The boxes that were left there were wet on the bottom from rain that had gotten in that nobody ever checked. Nobody had ever let us, the people that rent from them, know that there was flooding. The building has a strong moldy smell to it now. The first time I was robbed over $800 in American Indian dolls were stolen from me that had been bubble wrapped and packed and placed on top of everything else so that they wouldn't break. After going to get all my things yesterday I found out more things were missing. I called the actual corporate office for them when I got home yesterday and spoke to a very nice lady who told me I should have made a police report the first time. I shouldn't have been told no not to. She also told me that the manager was the one who reviewed the tapes. I told her I believe that manager might be behind this. She said she would have someone from corporate review the tapes. The sketchy manager will probably make sure they're deleted. I'm a recovering meth addict. For the last 30 years I've been clean and sober. Trust me when I say I know a high person when I see one and that girl that works there is definitely on! So today I went back there. I called the police while I was there. I made a report. He added my first robbery to this robbery so I refiled the first claim along with filing a new claim for which I'm thankful. Very nice police officer. I got hard copies of both my claims and something showing I no longer rent from them. If my claims get denied again I'll be taking them to court. I'm going to try to post this without any stars because I'm not impressed in any way with this location, but if not I will put one star truly believe that I don't mean it.

    Aschlei the manager is so very helpful and a communicator too. The property is vey clean and well…read moremaintained.

    StorageMart - selfstorage - Updated May 2026

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