This storage site is amazing! The manager Stephanie is very helpful and solves problems before they…read morearise. I haven't even moved in yet, and the customer service is excellent!

This experience was stellar. I made a unit reservation over the phone and then went in to buy a…read morelock, sign the paperwork, and pay my first month's storage. The facility is exceptionally clean and appears to be very safe. There are cameras on the buildings. The property is fenced and gate, requiring a code to enter. The manager was extremely friendly, thorough, and professional.

I rented a 75 square foot (5'x15') unit here for several years after a divorce. I had some issues…read morecramming everything I (and my two kids) had accumulated through the years into my new home...and I needed some additional space. Fast forward... Over the past year I decided that I hadn't been in the unit in months (maybe a couple of years) and if that were the case...nothing in there was that important. The money would be better spent on day to day needs and not on storing junk I obviously didn't need. Part of this past weekend was spent moving the remaining stuff in the unit either back to my current apartment, taking it to the nearby Goodwill, or hauling it to a dumpster back at my complex. Overall I had a good experience. - The rental process is simple and opening the unit was easy. - I was assigned an internal access unit just inside of an exterior door which was ideal. - I was only asked by management once over the years to open it up for inspection. - The move out process has been pretty easy. They ask for at least 15 days notice and they shut off your auto-payment for the following month when you let them know you are moving out. - - If you need to extend after giving notice you just have to let them know. Thankfully I didn't have to do this. - The staff at this location has been easy to work with over the years. The kind of bad things that, I guess, come with the territory... - There is an automatic fee for insurance. This is a non-negotiable and you are billed for it every month. - Rent seems to increase every few months. My rent started at $55.99/month (plus taxes and insurance) and ended at $144.99 (plus taxes and insurance). - - There is no way to lock in at a set rate that I'm aware of... If there is I was never told about it. - Make sure your items are in waterproof tubs or elevated on pallets. - - Cardboard boxes might be okay if everything under them is elevated or waterproof. - - - I did experience some water damage on a piece of furniture that I didn't realize wasn't fully on the pallet and part of it was directly on the floor. - - - - See business pictures added by me showing water marks coming down the wall and on the floor of my unit. As a gentle reminder. DO NOT store any kind of food in your unit. This causes rodent problems for EVERYONE! Hopefully I never have to rent storage space again in the future... However..., if I do, I'd have no issues returning to this location.

They advertise 10x25x8 units at low prices for "First few months" at half off. The "full price" is…read moreno where close to what they are charging me... They raise the price FREQUENTLY and I'm now paying ~$150 more then what I was for the first year or so. Their practices should be highly illegal.

Such a nice storage place and all indoor boat, RV, and trailer units. Brand new and just opened…read more They will very soon have electricity in the units! The price is super reasonable. And the staff is amazing!!! They even helped us back in for the first time. Kevin is awesome !!! The units are nice and big for getting things in and out. Which is especially with a larger trailer! Overall super impressed with the service, prices , and the units!

Love this storage facility! It's new. All units are indoor. Back in and pull thru access. Multiple…read moresizes of units to fit all your storage needs. It is a great place to store boats, RV's, Campers, trailers, tractors, and anything else you can think of. The driveway is large and easy to navigate. Electrical hook-ups are available in each unit. There is a private door for each unit--no jumbled up shared units! Security camera's are on site. The owners of this facility are super nice and extremely helpful. Indoor storage can be pricey, but these owners are trying to keep it competitive and a bit more affordable. Love this place!

Don't rent a temperature controlled unit, thinking that if any damages occur, they will cover it…read more They make you pay ridiculous fees, and I had a temperature controlled unit there for over two years. My stuff got moldy due to their lack of maintenance because the whole unit was clearly full of mildew. No refund and all of my stuff ruined. It's sad because I'm just a college student who had to move back home and wanted to get my stuff back to find it all ruined and realized that whole entire area reeked of mildew and no refund.

This is the worst storage place I've rented manger is very stand offish can't get into my storage…read moreunit door is frozen shut ice in front of it nothing being do n e costing me money or more money because I ca n t open .unit but not pay my bill oh boy your lock out have had trouble with this unit since we rented it nothing being done I think n ext step Co n tact my attorney

The staff has been wonderful to work with. Needed to upgrade my unit & no issues. The staff is…read moreextremely nice & actually provides customer service. Made sure I understood everything & answered all my questions.

I have two units at this location and both leak when it rains. It has been nearly 3 weeks that they…read morehave been giving me the runaround about fixing the issue. Meanwhile, the stuff in my unit has been getting wet with no resolve. Can't even use the unit to capacity because of the water. While Sam claims it's a new issue, I was told by the person that rented that same unit before me that it leaked when they were renting it and it's the reason they moved out.

Park Ave Self Storage is extremely clean and very secure. Working with Rich, especially long…read moredistance, couldn't have been any easier. He was very helpful and accommodating.

We just made a big move from CA and used a moving POD for all of our things to put into storage for…read morea month. I worked with Rich to reserve a storage unit and coordinate from beginning to end w the moving pod drop off and pick up. Rich was communicative through the process and we were able to seamlessly transition everything into the storage unit. Moving is stressful enough so this was a big relief! Thank you!

Thursday I Stopped in at Storage Mart on Merle Hay Rd in Johnston and the customer service was…read moreexcellent. I believe the woman's name was Mary and she went above and beyond to make sure I had the right storage unit. She took measurements and answered all of my question's. So far I can say the process was fairly simple and she went over everything and also helped me get 24 hour access which was the big selling point. Thanks again.

If I could give half a star I would! No one should have to go through this…read more We decided to move out of the unit mid December. By the time we managed to get anything done was just before Christmas. We didn't get completely move out due to holiday plans, then my husbands work schedule, and the weather. we have now been in the hospital since the 31st at midnight. The woman who works there called and asked why our auto payment didn't go through, we told her. She then said that because were wanting to move out she would give us a temporary passcode. If we moved out by end of business day today... Our son is admitted in to the hospital, he would be here right now with his sick son, but no, he's having to deal with this stupid storage unit. We will not be going back, ever, and I will be spreading the word about how we were treated in a time where we NEEDED a little give. I am absolutely over greedy companies that only care about the money. This review will be posted EVERYWHERE I CAN PUT IT.