The storage facility is clean, had to start using it this week, ELEVATOR HAS BEEN BROKEN ALL WEEK,…read moreNO IDEA WHEN IT WILL BE IN SERVICE. We have a scheduled moving company tomorrow and the move will now cost us more $ having to carry all the furniture up the stairs.

I enjoyed meeting Dustin at the Mequon, WI, office on Port Washington Road. He was courteous and…read moregreeted us by opening the door and smiling. He showed us 2 units. I have not decided what to do just yet, but this is high up on my list!

They can't ever improve! Shut it down! Rip off to the community! Over charging and changing the…read morerates whenever they feel like it without contacting you! You have no one to complain to, but the manager of that location you have a office number of full corporate, but it comes back to the manager of that location. Try to find the phone number and you get nowhere and no one cares.

The manager is extremely rude ! You can't even talk to this woman she just talks, louder and louder…read moreand talks over you. None of our employees care for her. She just turns up her 2 inch long nails at our employees and walks away. We have been trying to get to our equipment for over a month. Our bills were up-to-date as they were Auto debited from our credit card. . We would set up times to meet the alleged manager, and she would never be there. When you call corporate, it's an offshore phone center. All they could tell me they would send a note to the district manager. Ask for district Manager name and number they're not able to give it to you. Be aware once you sign up, they have you hooked they'll keep charging your credit card increasing every month . Stay far away from extra space storage at 5115 W Good Hope Rd

Wow!! Jerry is the best manager this place has ever had. Customer service is excellent, place is…read morekept clean, Security is excellent. I give this guy 10 stars. Give him a raise. Damian Zak

Jerry did a great job ! I keep coming back every year to store my summer toys! Mostly because I…read moreknow Jerry keeps an eye on the place and cares about the tenants and there belongings. Also great specials.

I had an excellent experience at this storage. I rented two units. Both were ready right away. The…read moreapp for entry is easy to use. The lady who manages the desk was friendly and helpful. The gentleman who was there was also great.

"Not good" as a rating is being charitable for this clown outfit. We rented a storage unit, and…read more tried to check out with the on site manager. No management on site the entire time while we spent 3 hours cleaning the unit out. We called the national number and was told everything was fine re: the cancellation. The next day, we received a change for the unit. The Brown Deer location employee said a manager would call us. The manager never did. Then we called national customer service about the charge and the representative said there was nothing they could do; that our storage cancellation was rejected 2 weeks after we checked out. No reason provided by them. Someone just rejected our checkout just because.... The result--we were stiffed on the monthly charges and NO ONE could or would help. There was nothing we could do. Horrible customer service from the top down. They just threw up their hands and said "tough". Do not take your business here.

DO NOT RENT HERE UNLESS YOU WANT TO BE SCAMMED!…read more Highly DON'T recommend using the U-Haul on Good Hope Rd. My husband rented a truck from there today, and when he returned it the employee told him he didn't return it with the correct amount of gas. Even though he had filled it back up with the amount he used. When he told her he would leave and fill it, she refused to let him. She said it would be a $54 charge no matter what. Then she said "unless you tip me". Which, he laughed at. Then she said "no, I'm serious". So he tipped her $10 to get out of the situation. Which, completely cleared up the "$54 charge". I don't know why he actually did this and why he didn't call her manager or corporate. But... I just hope she really needed that $10. Because... that's a pretty horrible thing to do to somebody. Yet, here we are. I can't tell you what to do, but I highly suggest going somewhere else.

Date of visit: May 12, 2024…read more I had a need for a short term vehicle to move a mattress for a family member that couldn't be bothered to assist even though it was a free mattress for them, but I digress. The local Home Depots had no reservations available for weeks, but this U Haul had vans available same day, on a Sunday! Reserving online was relatively painless and even though there were a ridiculous amount of steps involved such as scanning every angle of my driver's license, the system walked me through the process. I arrived at the location and was a bit dismayed that the only parking for customers was a handful of 15 minute spots near the front door. Not seeing anything else, I rolled the dice. The app required even more info from me when I arrived (good thing I did bring my passport with me, just in case!) and within a few minutes, I was ready to go. The site told me that vans were on the east side of the building, near storage so that's where I headed. I encountered an employee on a bike who advised that vans were actually directly across from the building and just so happened to be immediately across from my car. He also directed me where to go when I returned. After a couple minutes, I was on my way with the van. The vehicle was pretty clean and in good condition, no issues there. Only issue was the wait when I returned, it took a good 10 minutes for him to come meet me at our designated spot, but then check out was painless!

The customer service by kaneetha was wonderful. She really made my day especially with handling the…read moresituation with someone else being parked in my spot when I came to unload my boat this evening.she really to value in helping me thanks sincerely Lesley Jones..

Kaneetha thank you you you were so patient so kind so thoughtful. I wish there were more people…read morelike you in the world in customer service. May God bless you and keep you safe.