Stated in the contract that rent will be market value assessed every 6-8 months. Amazingly, I haven't had my unit for 6 months yet and they have raised the rate and management refuses to call me and explain what's going on. I'll be in touch on breach of contract proceedings via my attorney. Thanks for not being able to follow your own contract but expecting customers to. read more

Store# 20710 Ms. Tamika was great. She handled everything quickly and professionally. read more

Sandee in the office has been amazing to work with. She goes above and beyond. We are new to Public Storage.

Alicia was very helpful ! She was nice. She walked my mom & I to our unit . She gave us an idea how to to store things . She smiled the entire time , really great customer service skills ! read more

The kind young lady who helped me was Brittany, she literally had the best customer service skills that I haven't experienced in a long time! She was also very down to earth and understanding! Thank you very much Brittany for your time me and my mother really appreciate all of you down at public storage! read more

Needs a lot of maintenance to get to storage you have to go through a very hard shower

It is super fast and convenient to rent a storage unit using the Online rental service. Everyone that I have contacted there has been very nice and professional. All around a great place to store your possessions. I would definitely recommend Public Storage! read more

loved the place very clean once I came in to my 10x15 Unit. everything is nice except the pavements seem pretty rough getting to the unit. besides that everything was smooth. did everything online and had no issue. read more

I received top notch service at this location from Cathy. She was very knowledgeable and was able to answer all my concerns thoroughly. She had no problems showing me around the facility to look at other units in person so I could really get a feel for the space I needed. Thanks Cathy! read more

speak about great customer service Hands down Cass at this location is knowledgeable, personable, and a great service advisor to this Storage Facility. it was a pleasure to have him help me get my unit secured and helped setup my account online. it's hard nowadays to be happy with customer service but Public Storage is lucky to have this guy on their side. Good Employees in Service sector are hard to find but they have a gem in Cass read more

Cathy, the manager, is wonderful to work with. She is very knowledgeable and works with you to ensure you are getting the right size for the best price. I feel very confident using this Public Storage property. And I was referred to it by family who were satisfied with their experience as well. read more

I would give the local staff 5 stars, however, the complete lack of customer service from their boss, the District Manager, is unacceptable. I will sum up our experience with the email I sent to the district manager below. I have emailed this person twice and followed up with phone calls and still no response. I think 3 weeks is plenty of time to contact me. So much for taking care of customers when the company makes a mistake. I would go with another company. "Good morning, My name is Will and I recently rented a storage unit from your property at 4750 S 108th Street. To be upfront and honest, I am very unhappy thus far with my move in experience. My wife and I recently moved from Cudahy to the Greenfield area and selected this storage property based off of location, price, and the kind property manager who gave me a tour last week. After touring the property I went home and after discussing it with my wife decided to rent a 10'x10' indoor storage unit. I promptly reserved the unit online and received a confirmation email. We went with an indoor unit vs a drive up because we plan on having our stuff stored there for 12 months and it saved us $286. Upon arrival on Sunday August 28th, the property manager informed me that "our" unit had not been vacated yet and there were no others available. Our only option would be a drive up 10'x10'. Since we already coordinated for people to help us move that day and picked up our U-haul rental truck, we had no option but to accept the 10'x10' drive up unit. I asked the property manager if we would get the unit at the same price as the indoor unit and after talking to you, I was informed we had 3 options: 1) accept an indoor unit at another Public Storage location 2) move into the drive up 10'x10' unit and after the first month move all our stuff to the indoor unit 3) wait 2-3 days until the indoor unit was vacated and then bring our my stuff. As I stated before, due to our restricted timeline, we had no option but to move in on Sunday into the drive up unit. I am/was also unwilling to go to a storage location which was further from our new residence- part of the reason we selected this location. I too deal with customers on a daily basis and in my opinion good customer service makes or breaks a business. Since your company did not have our reserved unit ready on our selected move in day I feel the responsibility is on your company to make this right. It is my opinion that we should receive the drive up unit at the same price as the indoor unit we reserved. As I said before we plan to store our belongings there for a year. If the only answer you and your company can provide is that we will have to move our things to the indoor unit after the first month is up or pay for a drive up unit that we didn't reserve in the first place, we will have no option but to go with one of your competitors. I will also ensure that other potential customers are aware of how customers are treated at your properties via all available social media platforms and review sites available. Others should know how they will be treated by you and your company when a mistake is made and how they and you are unwilling to make it right for the customer. We want to remain a customer of yours at the current property in the unit we currently have our belongings in. As the district manager, I am sure you can find a way to make this right and correct the image my wife and I have thus far of Public Storage. I would much rather give the property 5 stars than 1 in an online review over something that can be easily corrected. Thank you for your time and I look forward to your response. r/ Will" read more

The kind lady who helped me out, Cathy, was extremely helpful! You could tell she is very passionate towards her job and towards her customers. She just wants customers to have the best place to safely store their belongings. I highly recommend this location, especially such kind employees, such as Cathy, work there! read more

Had an excellent experience reserving my storage unit online. Promptly after submitting my online reservation, I received a courtesy follow-up phone call from this location, which gave me good piece of mind. When I arrived to sign my rental agreement and move my items into my unit, Tyler was very accommodating and made the experience effortless. There was even a spare dolly available for me to use to unload my truck. My storage unit was clean and I would confidently recommend this Public Storage location to anyone. read more

Stay away unless you'd like to deal with unfriendly staff (with one or two exceptions), unmaintained buildings, yearly rent hikes, leaky roofs which lead to damaged furniture and items in boxes and lots of mold. The hours that you can get to your stuff that you're paying to store can be inconvenient (close at 7:30pm), the Regional Supervisor doesn't give a damn that your items have been damaged in their care and won't respond or call you back when the employees ask them to call you regarding the damage, and although they claim that rent increase each year was to "maintain their facilities" my unit's roof leaked which corroded the conduit running through my unit (corrosion "flakes" were all over my goods and on the floor.) The water soaked the concrete walls and floor which resulted in my furniture (wood and upholstered) as well as 18 boxes of misc. items in getting wet, warped and moldy. With the exception of the employee that saw this damage on the day of my move-out, the company doesn't give a d***n about my belongings. read more

Thank you to Cathy for the time you took to answer my many questions! I've been in transition for over a year and had varying needs during this time and will have more in the future. Trying to organize all my belongings has been a challenge but you've made it easier with all the options you explained. Really appreciate it! read more

Very clean and safe storage location. Had a nice experience checking in with Tyler. He was very professional and efficient in helping us through the check in process. He gave us several tips and answered all our questions as we were renting for the first time! Thanks. read more

This place has a major cockroach infestation. Their exterminator told us its one of the worst he has ever seen. We have also talked to other exterminators that have all told us that none of the belongings in our unit can be salvaged without almost certainly spreading the infestation to our home. Don t let your belongings be destroyed like mine were by storing them at this place. The management is also very rude and seems to go out of their way to NOT be helpful. This infestation also shows no signs of being contained anytime soon as the exterminators cannot fumigate inside the individual units because it would destroy the contents. read more