UPDATED & RESOLVED Updated: 09/02/25…read moreAfter leaving my google review, corporate got in touch with me to offer a full refund for everything. They were very apologetic and told me they had been in contact with the local branch. The local branch manager also reached out to me to apologize and confirm the full refund. I thought this was a generous resolution and very much appreciated it. ORIGINAL REVIEW: Unacceptable Service & Communication - Forced to load their trucks for them and left with a ton of uncollected junk. We are a non-profit youth program that recently attempted to clear out four storage units worth of items. Much of it needed to be disposed of, so we hired Junk Punks MKE to help us clear out. We don't expect any person or company to be perfect, but every single minute of their service was one problem after another. Here was the series of events: 1. Late Arrival - The crew arrived 30 minutes past the scheduled time window. 2. Truck Already Full - The first truck showed up more than half full from other jobs. 3. Breakdown & 4-Hour Delay - That truck then broke down, and it was four hours before a replacement arrived. During this time, we had to repeatedly call to get updates as there was little communication from them. In all my experience with disposal and moving companies, they have procedures in place for trucks breaking down, Junk Punks clearly did not. During this time we ended up taking several loads ourselves with our own truck. 4. Second Truck, Same Problem - When they finally returned, the replacement truck was again over half full of other junk. 5. No Crew Left - By this time, the majority of the junk team had gone home for the day, leaving us to load the truck ourselves. That is labor we specifically hired Junk Punks MKE to provide. I do want to commend Meech, I assume he was the team leader, for being the only worker to return. He was apologetic, and doing his best alone -- I felt bad that the rest of the crew left him in that position. 6. Unfinished Job - The second truck quickly became full again, and because it was the end of the day they had no plans to return to collect more of it. Because of this, we were forced to rent our own U-Haul longer, incurring an additional $185 in rental costs on top of the disposal we must now complete ourselves. 7. No resolution - When I reached out to their company, they told me they would give us a total of $350 off for the inconvenience. I had felt this to be fair enough of a resolution for the experience. However, they never processed the full refund or sent additional communication. Since we ended up doing the labor for them, it would have been cheaper for us to just rent our own trucks and do everything ourselves. We do not recommend Junk Punks MKE.

I highly recommend this business for any removal needs you may have. I will use them again in the…read morefuture. I was coming home from a hospital stay & needed my old bed removed the same day so the hospital bed could be delivered. They were very accommodating and reasonable. They are responsible and trustworthy. I appreciated the extra care they took working around our schedule. Good job guys. And thanks again.

I was so happy with these 2 young men that came and helped me move today. They were brothers and…read morewere just so kind and respectful. I truly was impressed. They worked Very hard, too...Mind U they were working in an 85* apartment, too. Me? I would have been crabbin'! It truly was brutal! What I really like, too, is that this is a family run business. You just don't get this kind of service at these bigger companies for sure. And...Triple Bonus? They r so reasonably priced! Check them out if even for a quote... U will see what I mean. Support Small Business People!

I found Ricky on Yelp and he and his son (also named Ricky) did an excellent job carrying some…read morebulky, heavy furniture upstairs from our basement to haul away. They were reasonably priced, prompt, efficient, pleasant and, most importantly for me, careful with the job. They made certain not to scrape the walls in the process, which was not an easy task. I'm very appreciative and will absolutely hire them again the next time I need help like this. I highly recommend them.

Wonderful people, great job, and very reasonable. Family company…read more.. Better than most companies I have used in the past.

Totally depends on your crew I'm sure. But they charge extra on Fridays, saying it's "the weekend"…read morebecause they don't work on Sunday. Ridiculous and they do not call it out. It's in the documents you get but people should be verbally informed. It was obvious that they did not want to be working on Friday afternoon, and the move got sloppy, and there was "attitude". I have had to hire people twice to fix the large area rugs they lumped up by shoving rather than lifting furniture. I called about this when I discovered it and never got a call back. Beware.

I used Hernia movers 3 years ago to unload a U-Haul when I moved to WI - no issues. The 3 guys were…read moreon time, nice and professional. I decided to use them again when it came time to move out and load up my U-Haul to move across the country again (they were aware we had a long drive ahead of us with everything). Again the 3 guys were on time, nice, and professional. They were fast too! The cost was $248/hour (!!) for a weekday this time around (closer to $150/hour 3 years ago - no obvious increase in work effort or value) and it took 5 hours - about $1300 all in, which is wild. I rented about 30 blankets from U-Haul to protect furniture and also purchased plastic coverings designed for certain pieces. Upon arriving at my new home, I found that every piece of wood (real wood, not particle board) furniture was chipped or scratched or dirty - mostly all of the above. They didn't use most of the blankets or any of the plastic coverings. I'm very disappointed with the quality of packing the truck despite the tools they were given. Note that every box I packed myself and nothing is broken so far in my unpacking. So it wasn't the truck or other packing concerns.

Haven't even had them out yet, but the prompt phone call back with a reasonable estimate and I am…read moreimpressed already. I will update the review after the service is completed! But, I am looking at a great service from the initial response and conversation.

I had Jason out today to move almost a full basement of stuff…read more Josh was very easy to work with. Arrived on time, got the job quickly and very personable. I highly recommend this company, I like to support The smaller companies.

I contacted AD's Junk & Haul Services and got a call back from the owner, Angelo. Angelo is…read moreAWESOME, provided an excellent service, was totally professional, courteous, understood the task at hand and completed it in a timely manner. Totally recommend his service to anyone needing items removed. This young man is a hard worker and made it all seem easy. Thank you Angelo!!! Keep up the great work!!!!!

HORRIBLE!! HORRIBLE!! HORRIBLE!! I would never recommend or use them ever again! They moved me a…read moreyear ago and it took them 8 hours because they wanted to take a break and go smoke weed! If I would have known it was them that I booked through U-Haul I would have cancelled it! Then they text me an hour before schedule and ask for the address to cancel on me 10 minutes before they were supposed to be here! My electricity was off and the keys were due today so I had to search for new movers on short notice! So unprofessional! And all he kept saying is sorry..Sorry is not good enough when you put someone in a terrible situation! No wonder they are the lowest priced! My advice, pay the extra money and get movers that will do the job and cancel at a reasonable time!

I was nervous about moving across states, but JL moving made sure everything went smoothly. They…read morepacked and moved my things for me and took a lot of stress off my plate. Their services were definitely well worth the price and I will be using them again in the future! I had a lovely experience and i'm glad I decided to use this company. They have a very friendly and helpful team! :))

From start to finish, the service was phenomenal, and their team kept us informed every step of the…read moreway. Highly recommend!