Bianca is a pretty terrible employee. She is not very helpful and we have had several issues with her in the past. Also, their pricing seems goes up all to frequently. They claim that it is because of all the renovations, but lets face it, its a storage facility. How nice does it really need to be? read more

Fred has been amazing! He was very nice and helpful. This facility is so close to Pratt and has small inexpensive lockers that are perfect for dorm rooms. Open 24 hours! We will be back at the end of the school year. read more

I never expected such great service and nice facility for storage. Fred A. went above and beyond to make sure I got the right unit for my needs, he was even fun to talk to. Junior, the night guy, is super helpful, too. Really nice facility, everything works well and easy to use. Referring all my people here. read more

Every time we interact with the staff here they're helpful, professional, and considerate. It's clean, easy to move stuff into and out of. Good choice. Glad I'm a customer. read more

Had to fly out from Chicago and quickly find a place to store my son's possessions after his apartment lease fell through (and the landlord stole his deposit) just as he was starting school. Needless to say, it was kind of a stressful few days. The moving company suggested Storage Post, and from the get-go, our interactions with them have been great. Every single person with whom I interacted on the phone or in person, was kind, professional, and patient. Fred was the person who helped me select the proper-sized storage unit, and he was awesome. The units and the building itself were well-lit, secure, and VERY clean. When my husband recently went back to Storage Post to help move our son, he called me to say that Fred had helped him as well, and he was so happy and impressed by his professionalism. This may sound strange, but we both walked away from our interaction with Storage Post thinking that it helped restore our faith in humanity. read more

Great experience moving into our unit today! Facility was easy to find, easy to park the car in, clean and new-looking. The two employees who got us set up, Sharonda and Abimbola, were super nice and helpful. There is 24 hours access (and security onsite outside of office hours) now that we're all set up, and Sharonda walked us up to our unit and explained how to use all the keypads, elevators, etc. There are dollies available to borrow to get your stuff up to your unit. There's even a bathroom! Very happy with our choice. read more

Chelsea Ministorage was bought last year by Storage Post, closed and after 25 happy years my storage was moved to Brooklyn. I was told I would receive 50% off the first month at Brooklyn, and 10% every month after and as I was enrolled for autopay at Chelsea, in November I would instead pay my rent on the spot in Brooklyn and arrangements would be made there at that time to transfer my autopay from Chelsea to Brooklyn. I was then told to wait for further notification of scheduling of the move as details had not yet been finalized at that point.October 31 I received word, less than a week in advance, that my move was scheduled for November 5 at 10 AM,. November 5 was the first day of my monthly rent due, so I guess it was assumed that I knew it would be the date of the move and only the hour was to be scheduled. Actually I thought the opposite: if they had no information for me mid-September and I received no further word till October 31, I assumed, apparently wrongly without information to the contrary meantime, that it might be anytime after November 1 and certainly with reasonable notice, say at least a week. As such my personal schedule was already filled up otherwise from the 5th up until the 11th, which would be my first day free thereafter. This was initially rebuffed with great opposition by Storage Post staff, insisting that it was impossible any other date but the 5th, to which I I had to push back, insisting it was impossible and unreasonable to expect on such short notice. Finally they referred me to the movers who ultimately managed to reschedule for the 11th and both Storage Post call staff and the movers assured me that I would be able to delay my November rent payment till that day, without incurring a late payment fee.I was also informed that since Storage Post did not have a unit equal in size to the one I'd had at Chelsea, that I'd just have to cram everything into a smaller locker,which is of course physically impossible,, and, I was initially told for the same money a larger, more expensive locker wasn't available "at that time". Once again refusing to be cowed by Storage Post staff's attempts to coerce me, I had to insist that I be provided with a sufficiently large locker, but at no extra charge i.e. the smaller locker's price since Storage Post had effectively taken my storage hostage against my will and were therefore obligated to provide adequate service, even at a loss, since none of this was my desire or doing. After all their resistance I had to fight, staff finally agreed to provide the larger locker at the lower price .November 11th the move was made as scheduled, however, the boxes used to move were larger than the spacing of the shelves I used in my locker, so , whereas the objects inside them fit on the shelves, the boxes themselves were too large, and after the boxes were loaded in, there was no space left for the shelves. Fred Zarka, the manager, then told me I would have to pay for a larger locker, and I refused, as it wasn't my fault that the boxes they used wouldn't fit on my shelves. Apparently he has no concept of the time involved assembling and disassembling shelves, because at that point, with an obvious disregard for my time and effort he suggested that I disassemble them to fit. As always, I had to adamantly refuse and insist and he finally agreed to store the shelving units in some office there, perhaps the mail room, I can't remember. It was closing time so I just had to leave it to him, and I havn't seen myself the place where he put them.He then apparently didn't get, or disregarded, the memo that I was supposed to pay the lower price for the locker, only after much resistance on his part and more insistence on mine, did he finally make the arranged change and accordingly charged the price to the lower one. He went on to assure me that though my payment had been due the 5th, I would not be charged a late fee, and that he had switched my autopay to Brooklyn.At this point let me say Mr. Zarka's performance has been very spotty at best. After my repeated calls and left messages for him, he has only returned ONE. I have only reached him directly once, every other time being told by whoever picked up the phone that he was unavailable and I had to leave a message. The ONE time when I called and he picked up I told him I'd left a couple messages the week previous, he denied receiving the messages, so I naturally assumed it was either the fault of some technical glitch or negligence on the part of his staff, but month before last when I was there in person and overcharged as always, despite my wasting months on the phone with more than half a dozen members of Storage Post call staff assuring me that the discrepancy would be fixed, and never was, I personally witnessed Kineesha in the reception at the Brooklyn facility speak to Fred directly on the phone, and so many other endless on-going Horrors that won't fit so JUST DON'T!!!!!!!!!!!!!! read more

Great place, friendly service. I used this facility for several years and they are really accessible and clean. I've met the store manager and he's professional and friendly. I met him in person and was shocked when I saw how attentive he is not only to me but to each customer. I am totally satisfied with the service and safety of this location. It's very true that you get what you pay for. This place is worth it! read more

Great customer service. Best storage unit in Clinton Hill. Fred at the front desk went out of his way to ensure that my transition into the neighborhood went smoothly. Highly recommend this safe place to store your things! read more

My girlfriend and I had been shopping for a storage unit near our apartment in Williamsburg. We'd had a bad experience a day prior at the nearby Public Storage location on Gold - hours different than advertised online, size of unit different than advertised online (with a sprinkler pipe running through the middle of it), rude staff, etc. While scouting out alternative options we noticed Storage Post in the building that used to be Moishe's. The staff were friendly, helpful, and informative, they had a larger unit for a lower price and offered two months free, and cancellation with 10 days notice. Couldn't be happier. Highly recommended. read more

Great, Fast and Friendly service. From the moment I opened my account everyone has been helpful. They even recommended fast and reliable movers that were also great. Best in BK read more

Fantastic experience with Jessica at this location. I called because I had moved unexpectedly out of state and left some items in my storage unit. It wasn't worth me going back to Brooklyn to retrieve said items so I called and Jessica helped me with finding a mover to clean out my unit. Seriously, in terms of customer service, Jessica is one of the best people I've ever interacted on the phone. Top job. read more

Good staff! I spoke with someone over the phone called Bianca and she was amazing. She went out of her way to help me out. Thank you !!!!!!!

I have been in the same space for ten years. Storage Post took it over recently and spent a lot of money on improvements. I was cross at first but now I love the stronger light and the elevator is working better too. And the staff couldn't be more helpful! read more

I cannot overemphasize how positive my experience with Storage Post Brooklyn has been. I did my research and there was no comparison. The team over-delivered in many ways: incredibly supportive of my moving needs and patient with all my questions upfront. I received an excellent rate, my unit was spotless, the venue is safe and easy to access. It's important to emphasize the tremendous service -- Anthony, Rohal and Deandre. Each showed the highest professionalism and this is why I'm writing a review. Sure, you can find plenty of storage options but you need to trust the people with your stuff. Incredibly grateful and strongly recommend anyone considering storage facilities to turn here. read more

1 star for their front desk employees. I stood there for 15 minutes being "checked out" while Bianca texted away and used snapchat. That was after initially arriving and she didn't say one word, and proceeded to point to different things as I asked questions. If you want any type of good service absolutely do not come here. read more

I was very happy with my experience with Storage Post. The pricing was excellent and the entire staff was helpful and professional. Everything went very smoothly both moving in and out, and I was thankful for this during a super stressful move. I highly recommend this facility and I would definitely go back if I needed storage again. read more

I currently have a storage unit at Storage Post for my organization named "A Free Bird". My organization had been looking for months for a storage facility in Brooklyn that would be responsible and diligent with our arts equipment. It was a miracle that we found Storage Post! Throughout our time with Storage Post, we witnessed diligence, intelligence, and experience in handling our personal, private possessions. It takes a lot to trust someone with your personal possessions and Storage Post has definately earned our trust in handling our belongings. They have exceeded our expectations in being an incredible company. The staff established a professional, but inviting atmosphere for my organization. We were able to convey our wants in a relaxed setting. A couple of members from my organization accompanied myself to this Storage facility and we were astounded by their well-kept and hygienic accomendation!! Moreover, the access to the unit was effortless and smooth. In other words, It was A PIECE OF CAKE!!! I'm happy knowing that I can trust that this facility will keep the organization's art equipment in mint condition and in order. We highly reccomend this outstanding facility to everyone who is looking for a storage facility to store their belongings. read more

Bianca Valme is a great employee. She advocates for customers as well as the storage company. She has a good knowledge base of what is available in the building and I had a lot of questions and she was very patient. The street is very crowded with a car repair building across the street. She managed to work out a good compromise for customers so that they can park with no difficulty. Please give her a favorable accomodation if possible. She is the reason my daughter, Emily Miller is using your facility. Thanks, Susan Craig and Emily Miller read more

An update to my review below. Storage Post management contacted me. They looked into the billing issue and resolved it. Apparently, the facility manager was on vacation when the incident occurred so they sent another manager over to speak with the staff about communication, customer service, etc. I give management 5 stars for rectifying the problem and hopefully the will be staff friendly and helpful in the future. read more

It has been a pleasure working with the Storage Post! My organization, A Free Bird, has been storing supplies and instruments at a Storage Post. Our items are always in mint condition at the storage unit. We have never encountered problems with the unit or the place of business. We take pride in our supplies because they are used for the children at our organization. Therefore, we do rely on Storage Post to keep our supplies in tact! I recommend this self storage to anyone who needs their belongings in a safe and secure place. 10/10!! read more

This is my first time leasing a storage unit in NYC. After doing quite a bit of research, Storage Post Grand Ave was the best service available for my needs. The online deals are great and the prices advertised are exactly what you pay - no hidden fees, no surprises. I would recommend calling in to speak with a representative as you might get an even lower rate. The staff is courteous and extremely professional. The entire process was not without hiccups though. For instance, I called in advance to reserve a unit and to inquire about the option of having one month free or a free pick-up by a moving company. I was not told the moving company needs a 5-day notice to schedule your pick-up. I decided for this option but only confirmed/requested it 3 days before my move-out date. Monica apologized for the lack of full disclosure (unintentional) then moved heaven and earth to make it happen for me. The moving company (Century Movers) were courteous, professional and extremely efficient. While I was finalizing my contract, there was yet another error on the part of the Storage Post staff. Isaac was not only professional in handling the error but decided to give me both one month free and a free pick-up! Sure, it would have been great to have experienced a stress-free transaction but the staff assumed full responsibility and demonstrated a degree of care and commitment to customer satisfaction that is rare these days. Monica and Isaac are the best. read more

Jeremiah and the acting manager who assisted my husband and I on 10/25/15 were TERRIFIC!!! They went above and beyond the call of duty to meet our needs. We wanted a 10x20 storage unit. There was only one available but, it was reserved for another customer. Jeremiah called the customer to see if they were still interested in the unit. Lucky was on our side the customer changed his mind. Jeremiah checked it's status on the computer then called us right away to let us know it was ours if we wanted it. We immediately said we would take the unit but, it would take us an hour to drive back to his office to seal the deal. Upon arrival we were told an associate in another location promised the unit to a customer. The problem was the associate forgot to put it on reserve it in the computer therefore, when Jeremiah checked the computer it was not on reserve and listed as available to rent. I was annoyed and stood my ground because my husband and I rushed back to rent the unit before the office closed. Only to find out that once again it was going to be put on RESERVE for someone else. Jeremiah and the acting manager made several phone calls to the district manager and after careful consideration we were told we could have the unit. Jeremiah called the customer,checked the computer,called us and we were there with money in hand ready to rent the unit. I think they made a very wise business decision as well as did the right thing. Together they provided OUTSTANDING customer service by turning what could have been a very unpleasant experience into an enjoyable one. After visiting several storage facilities we know we chose the right one !!! read more