This was the first time I had to store anything long-term (about 6 months) and I was pleased with the service this facility provided. I had reserved a larger unit than what I actually needed. Upon arriving to inspect and rent the unit, I spoke to the manager and he actually convinced me to downsize. I'm glad he did, because the unit I got was a much better fit for all of my stuff (a 1 bedroom apartment's worth) and it was cheaper. He then gave me about a 10% discount on the advertised price. Renting a truck from this location was also breeze. They have a few Budget trucks on site, so I reserved one for my moving day. On the day of the move, I pulled the loaded truck up as close to my storage unit as I could get it. Loading my stuff into the storage unit was fairly easy with some help from my friends. The "hallways" between units were wide enough to fit my dining room table, queen size bed, dresser, etc., without any hassle. read more

They were excellent in setting up my rental space and the paperwork was easy to get done. I recommend this facility highly.

Excellent customer service is defined as Service that treats Customers with a friendly attitude and tries to resolve their problem, questions or concerns as efficiently as possible. Mr Sanchez, his staff and the way business is run at this facility definitely fits into this catagory of Excellent Customer Service. Thank you very much for reassuring me that this type of service still Exists. Mary~ read more

The first thing that comes to mind is cheap storage. Anthony was the one helping me out. He was helpful and willing to show me different units. Also, I was told that when I'm done withe the unit, I just come in and close out the account. I presume that means no proration, so if you will be moving out do so at the end of the month. read more

Do not bring anything of value here. We had our brand new trailer stolen. Yes it was caught on camera but all they did was follow someone in because the gate stays open a long time. You get what you pay for the rates are low but forget it not worth it also with the river flowing behind it there's a lot of shady people nearby. Sheriff said it's probably in Mexico. Facility is not responsible for any stolen or broken into items read more

I give this place 2 stars because of how cheap it is. But don't let that fool you. Upon arrival I was told I was going to have my unit swept out. It wasn't. I was also told that if I move my belongings out before the end of the month, I will be prorated. This was not the case. This place likes to misinform you. I would also like to piggy back off of what every body else has said about the management. Anthony has absolutely some of the worse customer service skills and is completely rude on the phone! Why this person is still the manager is beyond me. I can see from previous reviews that other customers have dealt with the same person and this issue has not been resolved. I will not be returning to this place and do not recommend it to anyone, unless all they care about is cheap pricing. read more

It's a little rough around the edges but you can't beat the price for storage. Has the cheapest vehicle storage in the South Bay Area. Anthony was very knowledgable and helpful. I loved that it was located so close to the freeway and that it was in a secure facility. Would definitely rent again. Rented for 8 months and had no issues. read more

I was looking for a place to store my new travel trailer. The staff was helpful and polite. I was driven around to look at both spaces available. All my questions were answered. When I went back the next day to reserve, once again, I was treated well. I dropped my trailer off today. My only issue is it looks like they need to resurface the asphalt. My spot is fine, but some spaces have dips and are irregular. The lines separating the spaces are worn and are not visible in school me areas. All and all, well worth the cost! read more

Of all the storage places I've tried giving my business to this is by far the best one. Although I am not local I am very willing to make the drive to this specific storage for many reasons. The place looks very well put together, clean etc. However what made me choose this storage was the employees. The women who took care of me were so polite and patient! Given the situation we're in right now with COVID-19 they seem to have a positive attitude even if they're still working and exposing themselves. I will continue to come here! read more

Krista and Francine have an amazing attitude towards customers and far exceeded my expectation on customers service. Krista the manager is very knowledgeable at answering all my questions. Will defiantly be coming back. Very safe place with several cameras and a keypad access entry and the hours are very convenience (7am-7pm). read more

I would NEVER!! Recommend this storage place due to rat infestation and the peoples who work there are no help at all only thing they did was write it up but don't bother to move my unit or even spray it down all they said was to call the insurance peoples (wtf) I will never use this place again!! read more

If I could leave no stars that would be generous. I did an online inquiry about an RV spot they had available, after receiving a call from Mark I decided to visit the facility. I walked up to the window and the individual inside rudely asked if I had an appointment I then said I was there about the rental space. He was uninterested and extremely rude said to me you don't have insurance and registration we can't rent to you. I was like huh?!? I have never spoke to you and my RV is a 2021 it is most certainly insured and registered. He then said whatever then, do you have it with you? (I thought to myself who just drives around with it.) I then said no I don't, to which he answered come back with it I will measure it and see if we approve it to be here. I was more then clear on the dimensions both in writing and verbally. This person was absolutely the rudest human I have encountered in some time. read more

I've used Storage Etc for the past two years as I needed a place to keep my stuff while I went to grad school across the country. I chose this place because the prices were reasonable. In the two years, I never really had an issue with making payments and everyone I always dealt with was very nice. However, I came here a couple of days ago to empty out my storage and I was shocked to see how disgusting the space was. Mouse/Rat droppings EVERYWHERE. On top of all my boxes. This place is not clean. I guess that's what I get for picking a facility with outdoor units. Everything was so incredibly grimy. Spider webs everywhere. At the end, I called the front to see if there was anywhere I could leave a couple of bulk items. The gentleman mentioned that they only allow small items to be thrown out and any large items would acquire a cleaning fee. Fair enough. So I left literally two small items thinking they'd be thrown out. When I went to the front desk to close out, we were told that we would have to walk over and grab the two items because the unit needs to be completely empty. Okay. That's not what I understood, but whatever. The kicker was, at the same time, he sent over a guy to check the unit in a golf cart. Could he not have grabbed the small picture frame instead of sending us to walk over to the unit in the scorching heat? If you're looking for price, Storage Etc will be fine. However, if you plan on storing your items for a while, expect them to be kept company with tons of spiders and mice who will leave awesome presents for you. Not worth it, in my opinion. read more

Convenient, cheap and 25% off 1st month, clerk very nice, next to freeway and many spots available

On Dec. 29th I put a storage space on hold online to rent on Dec. 30th The prices were great compared to many other places. Krista called to confirm. I spent all day packing to prepare for storage and thought I better pay ahead so my friend doesn't have to wait for me to process getting a space and we can just come on Dec. 30th and unload right away. I on Dec. 29th I came and Krista was very helpful. She showed me the spot. It was in a narrow space where you'd have to close the door to pass and then open it again to put your stuff in. It was the perfect size but It musky and dirty and my initial instincts was its not where I would want to put my valuable things but time was short and didn't have the energy to look for another place and things needed to get stored next day. She did say they would sweep it out. She processed me in good time and all pleasant. I couldn't sleep all night about it. The next morning I went to look at a studio to rent and then would meet my friend to go to storage. On the way home It became stronger not to leave my things there so I stopped at another storage place that was super clean, modern,felt safer, had longer hours and an indoor storage with temperature control. I put all my stuff there and went back to get a refund at storage Ect.. I paid ahead to rent for Dec. 30th and on Dec. 30th said I changed my mind. I never stepped into the place to use the storage and she said she couldn't refund me. We don't do refunds. I asked if there was someone else I could talk to and she said no. It's in the contract. I said that is sad I did't even use the space. She said sorry it's in the contract. If you would've come back yesterday she could have refund it.... but they closed an hour after I paid. Imagine if it was her mother or a friend asking, you know she'd given back the money. I asked to close the account so they wouldn't charge me automatically for next month. She kept trying to have me sign saying I am closing out on Jan. 31st but it was Dec. 30th. Today I looked on my receipt closer and she has me down as rent starting on Dec. 29th when I specifically explained I am renting on Dec. 30th!! I would like my money back as I never stepped inside to use the storage on Dec. 30th and came to get a refund on Dec. 30th. Happy New Year! Times are tough financially for all of us and the decent kind thing to do would would have been to happily refund me. Is there anyone I can talk to, to get my refund? read more

My son has an account with this facility. They called me regarding his bill several times. I explained to Anthony that I am disabled and it is hard for me to get to the phone. I offered the young man my son's phone number and to please call him. At this time Anthony told me he can continue to call me since my number was the primary disregarding my request to not call my home. He was very disrespectful and rude. I think any business should respect a non customer request to remove their number. read more

At 10' wide the sites are too narrow to safely store my 30ft RV. Increasing the width to at least 11' would be much more reasonable. This 10' width is dangerous. I'm likely to bump into my neighbors or they will bump into me. I gave up and went to another facility. read more

I had a quick and easy process working with Angelica and Anthony. They hooked me up with a cheap 5 x 7 unit in less than 15 minutes I would recommend for quick storage read more

This storage unit I have to say I am extremely happy with the service! I park one of my extra cars in one of their units. Not Only is there plenty of cameras I feel comfortable leaving my car.. the staff is always extremely pleasant I have dealt with a few members but the manager I believe is name is Anthony is so helpful and knowledgeable!!! I recommend if you need a storage unit this would be the place to go!!' read more

Awesome service, angelica was very helpful with our storage needs I will recommend this place to everybody I know if they are looking for a storage place. read more

Solid storage unit. . Angelica Magana has great customer service explained everything! Thank you

Great Customer Service. Very friendly and quick. Nice clean Area. Would recommend this Storage Company. Pretty good prices. Thank you, Carey San Pedro read more

This was my second time utilizing this storage company. The units aren't as attractive but it is the most affordable . The BEST thing about this company is Angelica! She helped me out SO much whenever I had questions or concerns. She definitely cares about providing the best service because every time that's what she's did for me. read more

I've never rented a storage before so I don't really have anything to compare it to but very professional very clean I feel that my stuff will be safe there the front desk ladies were awesome couldn't ask for anything more prices were great I'd recommend storage to anyone read more

Moved in with web special. Gave me a free truck with move in. Easy and affordable place. I recommend to everyone.

Ok so here's the deal with these guys, they are the most affordable from all the places that I checked in the area (those big name companies are so darn pricey) ... I decided on giving this place a try I spoke to the manager, friendly guy, he gave me the first month rent special they were very friendly and attentive .. thanks! read more

Cheap storage bad protection and absolute rude customer service. If you get anthony on the phone, don't bother talking because he clearly likes to hear his own voice and does not listen to customers at all. I had to literally ask him does he mind if I get a sentence in. I would have kept my things in storage there but after his rude behavior I informed him I would just move my things out in seven days. Furthermore, their prices are too high they have excessive fees and the storage units are bootleg and dusty because they are outside. It's best to go somewhere else if your thinking about renting a storage unit. I'm big on customer service and when I'm spending my money you can rest assure I expect someone to be courtesy! read more

I needed a big storage place to store my car for a few months. Found this place on Yelp. Price is reasonable with lots of space. Staff was friendly and works fast to get me the unit. read more

This place has horrible customer service. I stood and waited for 30 minutes after an auction without anyone acknowledging me. They knew how long the auction process takes so they should have (in my opinion) asked the other people in the office what they needed or had one of the several people in the office assist the auctions and someone else assist the other people in the room. Anthony in particular is extremely rude and doesn't listen. It was frustrating to stand for 30 minutes for a 1 minute conversation. read more

I should have checked Yelp reviews before I rented here. The place is dilapidated, but the worst part is the customer service. Anthony is terribly rude. Obviously, the corporate offices are aware of it as evidenced by responses to previous reviews, and staff at other Storage Etc. facilities are well aware of Anthony's infamy; yet, he remains more important than the customers. Why rent from any Storage Etc. facility if the company has so little regard for its customers? With so many storage places around, I choose to pay a bit more. My stuff is safe, not melting in an 10' by 15' oven, and I am treated with respect - all of which are worth much more. read more

Chris Lyons and his staff at Storage Etc Carson were extremely helpful and made the process quick and efficient. I was extremely pleased with the entire process. Thanks again to entire staff. read more

I was impressed with the staff from my first visit. They are responsive and courteous. Some storage businesses are only this way when they want your business, and after they have your business you are just a number. Well, that is definitely not the case here. Has much as I value good customer service, value is extremely important. Storage, etc. has competitive prices, good security and reasonable operating hours. I would choose Storage, etc. again. And I just did. My company needed an additional unit and the Storage, etc. team was very accommodating. There is even a truck available for rent to move your stuff into the storage unit. read more

Great customer service, extremely affordable and well run. As soon as I arrived, the property manager Anthony welcomed me and even took the time to personally drive me around to find the perfect storage unit for all of my belongings. Would definitely recommend! read more

I recently moved to the area and one of my neighbors recommended this place. I went in and they were very friendly and helpful . They had a special $1 first month! Cant beat that.. Thank you for you're help ! read more

No frills here, but no nonsense either. Great service from Robert, who called me in advance to confirm my space reservation and gave me a really fun tour of the facilities. He set me up with automatic payments too, so I don't have to worry about my stuff - it's safely out of mind. Perfect. read more

Moved in to a smaller apartment, so we had to put some of the larger items in storage. Free truck, great customer service, and reasonable prices - what more could we have asked for?! read more

Just moved in this week!! Krystal made the leasing arrangements easy and accommodated me through email. (Not sure if that can be done all the time, but I really appreciated that with my schedule.) Both she and Krista are very welcoming and it was fun driving around in the golf cart. Majority of the lot seems to be RV/auto storage, so the actual pods are located closer to the freeway side. Yes, there is the river right next to it, but no sign of squatters. Entrance is off DEL AMO, and the front office is inside the 'trailer' just left of the driveway. There are security cameras, but not sure of lighting at night. Why would you need to be at the storage unit when it's dark though? Krystal assured me that she's been 'cleaning up' and making sure the facility no longer has overnight guests and that there is always a team member checking the grounds throughout the day. All pods are outside and have ventilation, but not climate controlled. Metal framing and wood flooring, but you can ask for plastic or bring your own tarp to place on the floor. Overall, I'm satisfied with my decision to try them out on their month to month lease. read more

These people somehow managed to allow my black enclosed trailer to get stolen; did nothing to find it in the month since they figured out my space was empty, and then had the nerve to call me looking to pay for the rental period since they let criminals get their hands on my goods. Don't waste your time or money on this un-accountable "business", it may end up costing you thousands like it did me. read more

Great location,a good storage to keep personal items safely stored,also very convenient.Angelica Magana was a huge help,she provided me with great help and good customer service... read more

The staff especially the location manager were so disrespectful! They have cheap prices and lots of customers, so I think that has given them the wrong idea that they can behave in any way they want! read more