This review is all about COOKIE!…read more She has been so wonderful to us and is the ONLY reason we didn't leave StorQuest when they pulled their typical start you off low and raise your rates fast! Cookie is friendly, considerate, and consistent. She's true to her word and she's gone above and beyond for us. As an example when we finally bought a house and moved our stuff recently out she actually helped me clean up, fold up boxes, and throw rubbish out. I tried to say no but she said she enjoyed helping. I hope StorQuest knows what a valuable person they have there and they better appreciate her! Again she's the only thing that kept us there for a whole extra year. We would've gladly moved our stuff to a different place when they jacked the prices up, but she made it worth it.

Need extra space in Kalihi, Honolulu, Hawaii?…read more My cousin currently lives in Bali, Indonesia. He graduated from Lincoln Intermediate, Roosevelt High School, and the University of Hawaii, then moved away because he received a Fulbright Scholarship. He wasn't able to take all of his treasures with him, so he found StorQuest Self-Storage for about $58 a month. He was really happy with it because it was air-conditioned, clean, and in a relatively safe neighborhood. The best part was the convenient method of payment - it gets deducted from his bank account automatically! To enter the building, the customer must know the access code for the building and have the key for the particular unit! There's free parking, too! Note: The building across the street doesn't have air-conditioning, but it's the same price.

Cookie helped me and my brother get a storage unit. She was super helpful and friendly! Great…read morecustomer service

First off I'd like to say Thank you to Cookie for your excellent service!!…read more I would definitely recommend You & this facility to everyone.. You were a big help with making my experience even better after I had a horrible one with another storage company.. Staff is Very friendly, also went above and beyond with helping with everything I needed.

I hired Honolulu Movers to move my big heavy bulky and precious antique furniture and decor from…read moreone unit to another in the same building. I forget the movers names but they were both prompt, handled my items delicately with care, didn't take their sweet time they worked very very hard, disassembled and reassembled a near 50 year old antique silik hutch that I have inherited , they moved everything exactly where it needed to be in my new place, were very polite and respectful and did not damage anything or steal at all. I've dealt with another moving company in the past where I suspected some jewelry went missing. They are the quickest at responses, very reasonable pricing, flexible with their schedules, all in all I am very satisfied and have asked them to move another thing for me as well. 10/10 recommend. Ps. Big thank you to Anna for coordinating everything !!! She is excellent as well

Do not use this company!!! The packers were horrible. They said they would pack and move in one…read moreday. They didn't show up until 10AM. They took a two hour lunch (that I paid for) from 12 till 2. They didn't finish until 10PM and that was only because my wife and I ended up packing 30 percent of the house ourselves. They didn't bring enough packing materials and I had to go to Home Depot and spend a hundred dollars to buy more material. They did an awful job of packing such that almost every box was crushed when we received it. They ruined a $5,000 rug and you can hear broken glass in countless boxes. Lastly, there was no accounting on delivery. A guy with a beat up trailer just showed up and unloaded as quickly as possible. We asked him for some accounting and all he said was "this is all I got." We suspect we are missing a substantial amount of our shipment. A word to the wise... use a different company.

Hy-PAC Storage has been great to me ever since my military veteran died. Discounted rate and Al way…read morecontact me nicely to make a payment. No problem yet.

Located on Nimitz Highway. There is only one way in and one way out. A little tricky to find the…read moreentrance unless you've been there before or are driving slowly. So yes i recommend you drive slowly and turn right into the driveway when you see the building. Yes this place is on the older side however you do have great benefits. The benefits of a nice and friendly staff. The use of a pallet jack and half hour of a forklift (best to call to make sure someone will be there to drive the forklift) They just repaved so they don't want people to drop their dumpsters on the ground to prevent the the newly paved place from getting messed up. Like I said earlier, this is a older facility so there is no 24 hour access. No air-conditioning but if you don't need that then this place has good rates and like I said the people are nice and the security is great. They go around and check people's storages to make sure they are locked.

This is simply for the Box truck rental…read more After hearing about the fire, I called to confirm rental. I came in and was given keys to the truck after giving them my card for rental charge. Everything worked as we had hoped. The worker was friendly and cordial. Returning the truck after the office closed was simple and we did it online. It did involve a lot of picture taking (so be prepared) but it was very convenient. The gas station is next door so returning the vehicle with gas is super easy. I would rent again.

worst customer service ever! don't ever rent here! so disrespectful. over charge even after the…read morefacility went on fire and caused multiple damages to our property!! if you come before 10a you not allowed to sit down on property they will threaten to call cops. will never rent from ohana self storage again!! damages to all my property & no compensation for damages. however was told to move to another facility.

**Formerly DILLINGHAM STORAGE when it was a better place to store your stuff** We keep paying more…read moreand more since Public Storage took over and the place is getting worse and worse! The climate control is crap! The place is dirty and smells of rotting fruit, the access to the building is inconvenient with the non stop construction. We have been customers since this storage opened as Dillingham self storage and was always more than pleased with the up keep, staff & overall! But since public storage took over this place has almost tripled in price and gone nothing but DOWNHILL!

Do not rent from Public Storage. I have rented here for many years when it was Dillingham Self…read moreStorage and was treated very fairly. There used to be three ladies who were always onsite, very helpful if there was a issue. I miss them! Since Public Storage took over, the quality of the service went into the gutter. Overnight there was nobody at the front desk for 3-4 months, save for a transition person for the first few weeks. If there was a issue, and there was with riffraff getting into the gate, there was nobody to help get rid of them. They began to raise the temperature as well, now you can walk in there and its just as warm as outside at times. And then came the rent increases. My first rent increase was almost $200! I complained and got a temp reprieve, but only for 6 months. I was already paying almost $600. And then the second increase came to $900!!!!!! For what?? Everytime I called Public Storage to complain about the ridiculous pricing and horrible service I was told "we are charging market value" by someone reading a script. So I called Hawaii Self Storage- they will give me the same unit size for less than half the price and thats even after the introductory rate runs out. They will even give me a year long lease, something that Public Storage will not do so they can constantly raise the rent. All of my long term neighbors have moved out. Absolutely scummy tactics from PS. Do not rent from them, you will get ripped off.

Fast and convenient experience / transaction. Jesse was working by himself and was busy, but he…read morehandled it like a champ. He helped by cleaning up the mess of the reservations I made over the phone. TG he knew how to fix it. Ty for your help Ohana style.

Was easy to make the reservation, they had good parking to leave my vehicle for a few hours…read more Erlinda was very warm and extremely helpful. Highly recommend

Jarod the manager did a dirty trick. He switched the month to month agreement to a year long…read morelease. I did NOT sign the credit card charge or take possesion of the unit. I told my credit card company to contest the charge. What a jerk!

when the elevator goes out there's no phone # or anyone who responds. we're supposed to have…read moreaccess 24 hrs a day. isn't that what we pay for?