Amazing customer service , great friendly staff manaGer ronda was a sweetheart and quite possibly the easiest person to speak with . If you are in need of storage and are in Pawtucket or central falls this place is tHe one for you huge parking lot tons of loading and u loading space read more

I've been using this storage for 3 years. Clean,friendly,and when I do go there I've never been concerned of my personal stuff. Top notch facility. Rhonda the manager is very accommodating to your needs for storage and helpful. Highly recommended . read more

Horrible customer service, always charging on different times of the month. Phones barely work when you need to call them. Older women who works here, is BEYOND RUDE!!!!! This is the worst place of business. No one deserves to be treated the way some of these people that work here do to your customers. read more

I don't usually write reviews for anything but for this I have to. The elevator is ALWAYS messed up. So if you don't mind using the stairs, it's a good deal. There was an issue with the elevator this past Saturday, was told it would be fixed on Monday. Went on Tuesday and it was barley working and now today (Wednesday) it's down again. Ran into a gentleman the other day that was VERY upset removing his stuff from the facility saying there was an issue with the elevator from the previous week he was there. It's clear that it's an on-going problem. The place has 1 elevator and 1 staircase (that I know of). I'm highly upset about my experience since I got the unit but will keep my stuff there until I have to take it out because removing it now will just be inconvenient and they will not refund my money anyways. They do NOT accommodate you in any way for the elevator not working, even if you are on the highest floor. Only 1 person in the office is helpful, the other 2 young gentleman have no knowledge of anything. Other storage units cost more but i'm going to guess that's it's worth the money for the hassle that I have been going through since I got the unit. This has REALLY slowed down my moving process as I cannot haul a ton of stuff up through the HUGE staircase. However, it is clean and each floor is climate controlled EXCEPT the staircase. The staircase is not like your average stairs at home, think in terms of a HUGE mill staircase which is the same amount as 2 long stairs case in a reg home, per section. This is now the summer season and it is EXTREMELY hot to be moving stuff around, imagine going to the storage unit place with a PACKED car or U-Haul Truck to only find out the elevator is broken. Your only option would be to use the stairs, which I had to and it was hot as hell. I hope this information will be useful to others, again it's probably only worth is if you plan to rent a unit on the 1st floor. Otherwise I would highly suggest looking elsewhere to save yourself the time and energy. read more

Been with Storage America for many years. Never had a problem. I find the customer service is great. Friendly and helpful. Always clean.. when I pop in to check on my unit have not seen anything to the contrary. Rates are comparable to other places, if not better. Recommended facility. read more

Terrible experience with these people. The Storage Unit above mine leaked into my unit onto an Antique Reupholstered chair. I went to report the issue & the person I was talking abruptly got up and walked away without even acknowledging my presence. I then tried to talk to someone else behind the counter & she quickly dismissed me. I called another location and was told there are no managers or owners to talk to??? After pleading with this man, he assured me his boss would call me back. I never heard back & repeated phone calls went un returned. read more

DO NOT RENT HERE. Manager is EXTREMELY RUDE and doesn't care about anyone including her own employees. She always has an attitude and when you ask to speak with her she refuses to get on the phone. When you go into the office she is never there so basically there is no way to actually speak to her. Prices for storage are ok but the late fees are outrageous. I've spoken with other customers that rent there as well and they are all on the same page as me. Horribly managed. Something needs to be done immediately or you will be loosing ALOT of business. read more

Terrible customer service! Extremely rude and unprofessional. They are highly problematic and I do not recommend using them to store anything. Even your trash! Run! They talk to you so rudely on the phone and seem to be inexperienced with working with clients who live out of state. They are not what I expected at all and I regret using them. read more

Been a customer here for four years. Always paid on time. The clerk on the phone got pretty hostile with me when I tried to ask why they were closed one day randomly, and kept calling me names and threatening me as I was trying to pay rent over the phone. Totally wild. Pretty standard for this place. It's a total mess. Avoid like the plague. read more

They are very unresponsive and unethical. I made payments for my units each month with my credit card. I moved out of my unit and the office was closed (during the hours they were supposedly supposed to be open) so I had to call a couple days later to close it out. Since it was the first or second of the month, I had to pay another full month. Now, a full month later, they have charged me for another month, for a storage unit I turned over. When I call, they are very unhelpful and just say, no, we didn't charge you. I guess they save your credit card number, even if you don't enroll in autopay, so it might be a good idea to pay in cash or get a new card when you move out. read more

Great service, nice people, but... I got charged for more miles than I drove. I tried to call back and talk to them about it and they argued with me... read more

I am a new customer. I Called central falls 401-726-7666 because this is the facility I had to open an account for a unit in Lincoln. I needed to verify the amount of the monthly payment. The RUDE/male person told me to call the Lincoln number. I understood 726 3556. No answer, so I called C.F I stated the Lincoln did not answer. He very abruptly said "you didn't call". I gave him the number I had written down, he said in his derogative manner "I didn't say that, I said 726 3555". Well I hung up and dialed 726 3555. The same RUDE DUDE answered! I said "oh your the same person!" He said "Yeah the same person." and continued speaking down to me. I had enough of this unprofessional customer service and totally unnecessary rudeness and run around when he could have simply said the price of the unit. After he was thru chastising me I finally was given the amount due on my unit. If I could give a negative star rating for customer service and rudeness I would. He should be TERMINATED IMMEDIATELY. read more

Hello was looking for a storage unit that would fit my needs an I found one at storage America an am happy an the great staff there was so helpful Desiree was very helpful getting the unit I needed thumbs up to her an cool place I'll recommend this place toy friends an anybody else looking for a storage unit. read more

Owner/Employee THIEVES + breach of contract. I cannot begin to believe this. I have been loyal customer almost 2.5 years and always paid in full on time even NOW. I have maintained multiple units and have paid them thousands of dollars. One unit I have had since the get go, whereas the others I had closed paid in full on time and left in good condition. Two months ago I rented another unit 10 x 20 in preparation for an upcoming move and did not even get a chance to utilize it yet although I have brought in a few moving supplies and a couple chairs. I estimate about $225 value total. The unit had two rollup doors back and front. I put a lock on one door and did not get around to putting the second lock on. I went to pay my Nov. bill and they told me I only had one unit. No I had two units I informed them and the second one was paid in FULL till end of month. They informed me it was closed out sometime towards the end of Oct (20 something). I said no I never closed it out. As it turns out THEY closed my unit out for me and stated they thought I abandoned the unit because one door did not have a lock. And not only that they rented it out to someone else. I was PAID in FULL on time and needed to continue renting my unit. Contract states if it is unlocked they can secure it (meaning place a lock on it). Instead they closed out my unit STOLE my GOODS and did not return them. This is a breach of contract. And they have no right to STEAL my goods. I asked what did you do with my stuff trash it. The owner said YES. That is a LIE. I had brand new folding chairs, paint supplies, and buckets. In addition nice moving dollys and some other stuff. Including bags of my deceased mother's paperwork that was for ME to discard as I saw fit not THEM. I was PAID IN FULL and and have been a customer almost 2.5 years. I asked the owner whey they could not even give me a curtesy call and she gave me a song and a dance. I am completely DISGUSTED with this place it is not even well maintained. Very grungy inside. Contract does not give them a right to close my paid unit and STEAL my stull just because it does not have a lock on one door. They reimbursed me for a rented unit I never actually got to use but not for my stuff. read more

Absolutely the worst place to store your belongings. I don't know where to start. When I went there to get my things a few times my code works and the last trip I needed to make before the first of the month they suspended my code on August 31 at 9 pm. All I needed was one more trip and it would be empty. The day before the 30th of August we were there to pick up our stuff. Everyone got kicked out of there because there was state police investigation going on due to a foul smell. I guess there was a dead body in there or something that's how I would describe the horrific smell. So that was an inconvenience to us. Now it is the first and I had called to see if I had to pay a full months rent or not because I couldn't get my stuff out on time. The guy said yes and I said I'm not paying a full month for one extra day! I asked to speak to the manager and he couldn't give me her contact so how do they resolve my issue? They Don't! The worst place of business they just want your money and don't care about u. Do not use this place they will take u for your money!!! read more

As a college student, finding the most cost efficient things in life are EXTREMELY important, and Storage American helped me feel save tons! With a plus, the workers and phenomenal and go above and beyond to make their customers feel good with their unit and safe with their belongings! Manager and Desiree were so friendly. I HIGHLY recommend! read more

i had storage here since 2014, moved into a bigger unit upstairs last year. This year my lock was snipped off my unit and 30 imacs and 2 32" color tvs were stolen. Not only was the manager rude but she refused to come out and speak to me " stated she was in a meeting" . the other lady working that day was as nice as she could be giving the situation. Security sucks and the storage people "claim" all those items walked out the door and not one thing was caught on camera.So my therory is this has to be an inside job! NEVER STORE YOUR PROPERTY THERE! Police report filed and i hope the thieves are caught,m we since moved to a more professional and polite staffed facility with more security then you would possibly need . Storage America = BAD Business! read more

My husband & I moved from the west coast, and we had about 25 boxes shipped directly to SA in Providence. We chose to do so because renting a U-Haul was going to be ridiculously expensive, and mailing our stuff looked like our best option. We were a little nervous about sending all of our worldly possessions into the abyss without knowing who would be receiving it or what the facility would be like. But we decided to take a chance. To our pleasant surprise, we got a phone call from one of the employees, Nelson, who told us how many of our boxes had arrived and when they had arrived. Once we finally got to RI to retrieve our stuff, the guys at SA were great to work with. They were friendly, knowledgeable, and they made me feel good about our stuff being safe. One employee, Lou, gave us very clear information about our payment options as well. I walked away feeling well informed and like our stuff was safe. Plus, the facility was cleaner than I expected it to be. These guys really made our move easier. I am very grateful! read more