They don't honor their own advertised Veterans' discount. I went on-line to find a reasonably priced, local storage facility, to keep some furniture, here in Plymouth, Massachusetts. I came across "Stor-U-Self" Storage, at 8 Natalie Way. They were close-by, clean, and priced similarly to what I was finding elsewhere. They offered a 9'X10' indoor, first floor room for $114 per month, with a promotion for the first two months being 50% off. It's of note that this promotion isn't anything particularly special since I found that the price was very similar to other storage facilities prices for the same size room, and the "first two months at 50% off" promo wasn't dissimilar to the 1st month free that many storage facilities offer. Their website also clearly advertised a 5% discount for Veterans and Seniors (I'm a 62-year-old VA-rated Disabled Veteran). I reserved the 9'X10' room on-line and went over to the facility to look it over and see the room. When I arrived, I met with the Assistant Manager, Jonathan Busby, who took me on a tour of the facility and showed me larger rooms on the second floor (which I declined). He also made sure to show me a "price sheet" and pointed out that I was quoted the "on-line price" because the "in person price" was $239 per month (no such "in-person" pricing was advertised on their website, nor posted at the facility). We also spoke about the advertised first two months being 50% off. He pointed out that when I booked the room, I would pay for the first month and the second month would be free. As part of our ongoing conversation, I pointed out that, while it wasn't quite what was advertised (50% off each of the first two months), it equated to the same thing and that it was no different than many storage facilities do as promotions. Which he acknowledged. When we came back to the Office, I asked about the 5% Veterans' discount that was advertised. Jonathan bantered about not "knowing how to apply the Veteran's discount in addition to the first two months at 50% off promotion". We chatted about the difference between a temporary sales promotion and a stated permanent discount but, ultimately, I was told that Walter Pollock, the Facility General Manager, would likely be able to help me. I waited patiently for Mr. Pollock to finish with two other customers and then he came over to chat with me. He unequivocally stated that they would not honor the Veterans' discount. He gave me a litany of reasons, 1) I was already receiving the "on-line rate", rather than the "walk-in rate" (there is no posted "walk-in rate", only a sheet that they carried around with them), 2) I was receiving the "first two months at 50% off" (a temporary promo, not a permanent discount, and no different than any other storage facility), 3) I didn't confirm, book, and pay for the room on-line, in advance of coming in (the system sends you an e-mail message, instructing you to being in the reservation paperwork to the facility to sign the contract for the room), and 4) "We aren't going to just give the rooms away". I pointed out that, in good faith, I did everything that the website told me to do, I wasn't asking that they "give away" the room, and that "for what amounts to a $6 self-advertised discount, [they were] going to watch business walk out the door". I further indicated that I wasn't trying to be nasty in any way, I simply expected them to stand by what they advertised. Mr. Pollock just shrugged his shoulders and walked away. I left the building to bring my business elsewhere. read more

Walter is the best! He is very accommodating and answers all of your questions. The facility itself is very clean and secure. The prices are very reasonable! Walter was able to help get me exactly what I needed and in such a friendly manner. Look no further than here! And ask for Walter! read more

This place is just the best around. I have been a customer for years and found myself needing a little more storage space. I went to the facility and was greeted by Jonathan Busby who could not have been more helpful. He made the process of renting effortless. As long as I have a storage space I will be a loyal customer!! read more

Walter was extremely kind and helpful when I stopped by today to rent out a storage unit. He was well informed, friendly, and made sure I was confident with the storage process. Super quick and easy! I would definitely recommend to anyone who wants to rent out a space. :) read more

Wonderful experience! Walter & Brandon were so welcoming. Registration was seamless. I would definitely recommend this storage facility. Pricing very reasonable. read more

Clean. Secure. Convenient. That's all we wanted in a storage facility. Fortunately we found all that and more in Stor-U-Self in Plymouth. We first met Walter when we were moving to the area. He's an expert in all things storage and guided me to the right-sized storage unit for our needs. He presented terms that were both fair and reasonable. When he showed me around the facility I was amazed how clean everything was. I never experienced a glitch in the climate control - it was warm enough in the winter and cool enough in the middle of the winter to keep my belongings in perfect condition. Thank you Walter. Thank you Stor-U-Self. read more

I have watched the conversion of this from the old Plymouth Sports Complex to Stor-U-Self and have moved from another facility where I had been for 9 years. It is so much better and less expensive. A big bonus is that you drive right into the building so weather is now not a factor! read more

Thanks to the excellent customer service provided by Walter. This facility is clean, convenient and secure. Thank you for helping me during a very stressful move. read more