Great service when needed in a pinch when moving my grandparents things from their home. Needed a…read moreshort term storage unit for a few months. Kathleen was great to work with. When an issue arised she was quick to call and notify me and it was rectified immediately.

BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same…read morename. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG.

There are so many options for storage rental but this is the only place out of 7 businesses that I…read morecalled, that had a live person answer and she was so helpful. What a relief.

I loved storing my schtuff here as much as to be expected. Put it in, close the door, fuhgetaboutit…read moreuntil you actually need it and put that cycle on repeat. What made the whole experience pleasant however was the manager of the facility, Teri. She is very friendly, professional, accommodating and she makes this place an overall stellar mini storage facility. They sell packaging supplies like boxes and tape, locks for your unit and Uhaul rental vans/boxtrucks are available for rent. There is a coded gate for entry and Teri lives on the premises which adds an additional sense of security.

Oh wow what a turn around been a customer 5 years a few visits per year. Place was always a…read moredisaster and employees seemed so unhappy. Well a new Manager in town cleaning this place up just couldn't believe the changes. Met him what a super guy , his employees seem so Happy, the place absolutely now safe and clean. He puts a big cooler with free water buried in ice for all customers. I shock his hand Thanks for what you doing. He says 80 percent of my time in the yard working hand in hand with crew members. I so appreciate a Manager like this. I was like him for 30 years in auto repair industry. I Thank the company for hiring him and will tell dozens of scrap folks about your Melvindale location.

Very mismanaged. They have a weird rule they mail a voucher to you instead of a check after they…read morereceived my scrap copper. You bring them the voucher and they give you a check. 3 times already they've told me it's been mailed. I still haven't received anything. It's been almost a month. Most places mail a check. She blamed the post office and covid. I don't believe her. I'd stay away from this place. Plenty in the area.

I looked everywhere for clean indoor storage for my Roadtrek. This place is perfect and I have no…read moreworries. The owners are great people. :-)

My first time using these guys. Gave me a tour, took VERY good care of my car. Have a lot of motor…read morehomes and expensive vehicles in there.

Despite what the property manager for the Oak Park location may think, it is not proper etiquette…read morein customer service or otherwise to lecture a customer. Over the course of these last 3 months in having to interact with the property manager over the telephone to be told that I as a customer was rude to staff which was not true as there are cameras on the premises which may or may not record sound and to see and continue to pay for storage at this establishment despite being cut off in verbal conversation or flat out LIED to or about is beyond what any normal customer would tolerate. The fact that I had to have someone else call after the manager left for information that she should have released do that business could be completed in a decent fashion is far beyond what it means to be CUSTOMER SERVICE ORIENTED LET ALONE PROFESSIONAL OR FRIENDLY. A previous opinion of a situation or even a customer should.....

I have had a terrible experience at this location with Tory. I had a mishap with a UHAUL truck on…read moreSaturday, July 25, 2026. The truck had the wrong mileage on it when I rented it. It was off about 30 miles, not to my advantage. I did'nt catch it until I left the storage unit. I called as soon as I caught it on Saturday morning. I was told to take a picture of the speedometer and it will be corrected on Monday morning. When I called Monday morning to let the staff know, who was Tory, I was a little upset, but I did not cuss or raise my voice. She decided that I was an irate customer and she was not going to let me get in her space and she would not talk to me any further. She was explaining to me the policy about checking the truck out before I left to see if it was OK. I really did not have time to do that in the parking lot before I left. I told her I had calmed down, however, she still refused to talk to me and hung up on me. I called back and she let it go to another location, I have been at this facility for 12 years renting trucks and storage space, I have never had any trouble. Good Customer service is rare. At this point I am trying to find the regional or area manager to make a complaint. They did correct the problem, but there was no reason for her to hang up on me.

This place is awesome! The brothers that work in the office are very friendly and professional. I…read moreneeded a slip for my boat and they got me one right away. They made the process extreamly easy for me and I would recommend The Oasis Storage to anyone who needs outdoor storage for thier boat or RV!

I put my entire house into one of their units. It was all still there 9 months later when I…read morereturned to move it out. Convenient location. Cheap. Secure. Weatherproof. Only thing that could have made it better was if their units were climate controlled.

I don't know where this Freddy rented from but it was definitely not this building the doors. There…read moreare white and we have never had a problem since day. One of renting here. I think they need to go back and fix the location as it is not Brighton. The staff there is friendly and helpful and answer the phone or return phone calls as soon as they can. They go above and beyond what other businesses have done for us. That review really needs to be taken down.

The location was in Highland Park , Michigan 140 Sears street . No one has contacted me yet…read more Insurance didn't cover my roach problem. They go up on the price even though you have a contract of cost. They could improve by contacting me to resolve this roach issue by fumigating my home.

Over an hour late, they charged $600 to remove a bed that was already broken down and ready for…read morethem to immediately move into the truck. They will up charge you for the silliest things. I wouldn't recommend using them. Save yourself the money and rent a U-Haul and just haul it yourself. After pricing it out we realize it would've saved literally hundreds of dollars.They aren't doing anything you can't do, and they're ripping you off while providing slow, mediocre service.

I called 1800 Junk Detroit Metro and wanted them to pick up some old flooring for me. They came…read moresame day the guys names are Courtney and Andrew. The were very friendly and went above and beyond to help me out!!! This was the first time I have used their service but will definitely use them in the future! Highly recommend!!! Value priced as well!