Services - StopBy Nail Lounge
Manicure
Manicure and pedicure
Nail fill-in
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SERVICE, QUALITY and VIBE deserve no stars all around... among other issues. If I could give this business zero stars, I would. My niece and I went for the first time a week ago, and I'm still appalled. Everything from the customer service, the dishonesty of the services and pricing, and the appearance of the salon were horrific. DISHONEST PRICING: I was charged 115 dollars (Plus a 20 dollar tip I added before I went home and realized how overcharged I was, although I was suspicious), for the more expensive mani/ pedi combo, which is listed at $88 total. I did not order, nor receive ANY extras, yet they overcharged me by almost 30 dollars! Not only that, but the service I got states on the menu that it includes foot and hand massages, and longer massages than the basic as well, and they didn't massage my feet and hands at all! My niece also had a large overcharge from what's listed on the menu, which I will further explain. **WARNING***: They have cuticle trims listed as "extras," among other things. They will charge you for it on top of your mani and/or pedi price. Yet on their MENU prices, the mani and pedis listed say the cuticle trims are included!! I've never in my life been to a salon where a mani and/or pedi don't include a cuticle trim, and even when it says they include it on the menu, down below it's listed as an extra... and they'll add that charge on! They are basically making up prices as they go, and skipping parts of services you pay for. We are not the first customers to have this happen. We discovered it after the experience. These people are SHADY. MORE DISHONEST PRICING: They not only significantly overcharged my very young niece also (who innocently tipped, because like myself, she didn't realize the huge discrepancies in price then what is listed until we rechecked at home), but when she went back and complained about being overcharged in person AND because her one of her very expensive French tips done there had cracked, NO apology was offered. They were actually angry we came back (less than a week after the incident) to address their dishonesty, and were very aggressive about it. The manicurist behind the front desk that we discussed this with in person stomped off. As she did, she angrily said she was busy with a customer when my niece and I addressed the situation. The manicurist who did her French manicure with tips told my niece on the phone she'd have to pay yet another charge to get her cracked nail that split 4 days after her service fixed. I cannot believe she tried to rip her off even more in person even AFTER we cited the price dishonesty on top of the shoddy work. She was nasty about the entire situation, and did not apologize. Instead, she made a face at me and a dismissive hand gesture, when I told her the behaviour and pricing were unacceptable. I firmly told her none of this was okay, and that I'd be sure to report it to the BBB and write reviews on social media. She didn't care. She is a woman past mid-life, and the other female staff member working (that threw a fit behind the front desk) was not young. I'm pointing this out, because clearly they have been scamming people for some time. The salon itself is nothing but a few concrete rooms with few decorations, and cheap furniture. The tools and supplies they use do not look very clean. There's a reason why there are so few customers. I am reporting them to various business organizations to let them know about this. Do NOT go. This business needs to be shut down, and have its license yanked for violating various laws. The owners should not be allowed to run a business. They are lying to customers about prices, and it needs to be inspected for sanitation laws as well. It's a sham.
I have never received such terrible customer service in my life!! The lady who did my manicure was impatient with me, spoke to me in a disrespectful way and argued with me that I didn't set an appointment and that I was lying even though I did day before. I asked her to clean my dead skin very well because that's what I came for and she said they only treat nails. After that, when I asked to speak to the manager, they told me not to pay and that I would just go away from there . I have never written a bad comment on any business, but they disrespected me and insulted me ! Below is the manicure they did for me, I was sent with untidy nails
This was my first time coming here. I got my dip nails and gel pedi. I asked for the express and they not only did a great job but got me done in a really great time frame ( I had a meeting to get to). I will be coming back
SCAM! Absolutely upset and they stole $20-$50 from my friend and I. Overall summary, clutch your pearls even thinking about this place because they will take whatever scraps of money they can. I am deeply disappointed and dissatisfied. Online the prices are different than in person. Then they charge about 20-40 extra for random stuff no one asked for. Explanation: I got my fingernails done with the dip powder with extensions, along with a pedicure. However, a few problems, including, in the store the menu says the cheapest option for a pedicure is 33$ and on the website it says 40$? That does not make any sense. My finger nails were going to be 55$ and I understood that no problem. However my total came out to 103$ because tax. Then a few days later I check my bank account balance and I'm missing 20 whole dollars, why? Because instead of 103$ it said 123$ from the nail lounge. That was not right so I called the place, but the lady on the phone seemed annoyed that I had the AUDACITY to try to get my money back. Oh and it's not even over, I'm just beginning on everything that happened. I asked my mother to help me out if she had the time to, and she went by and got my money back in cash, 21$ to be exact. HOWEVER, my friend, who went with me to get our nails done, checked her bank account and it was 173$... what? No honestly I am so confused, because she got gel nail with extensions and a pedicure with gel. I looked it up on their website how much it should have been, and I totaled to at most 120$, plus the tip would be a little over 140$. She was fine with that, but why was her bank saying 173$? So we go in person to the nail salon. I talked to somebody and started off by saying "hey, I think she got overcharged"... and so one of the workers came to "help" us. We started off by talking about the prices and how it didn't add up. And the lady told us "Oh no no no, it was extra because of the add ons for this and this..." hang on just a minute, 40$ for hot towels? Because that was the only thing that was different. My friend specifically asked for the cheapest option on the gel toe nails. And that was 51$ on the menu in the store. And he did NOT even ask her if she wanted this or that. So, me and my friend left and it was just not sitting right. I told her to call her mom and get her up here to figure out what in the world was happening. She pulls up, we explain what happened inside the store and we three go in. Inside, for the second time that day, we talked to the same lady, again, and oh my goodness. I have never been so dissatisfied from somebody, she kept on telling us there was nothing wrong with the price, but did not even give us a reason as to why it was that price. And so we did some math, I started to say how it was 51$ for the pedicure and 55$ for the fingers. And that alone is 106$. My friend also gave a 20% tip. Guess what, it's not 173$. So, she started to argue and yell at us. A stranger who got her toe nails done and finished was also upset over the whole ordeal and asked "why don't you just give their money back? I mean the least you could do is a gift card?" But apparently it isn't that easy no more, because she was not able to do that. Listen, everyone makes a living but this is not how you do it. However most would probably not even notice missing money, but because I do not make big purchases like this often, it was noticeable. Note to whomever sees this, take your receipts and check your bank account at least once a week or depending on how often you use your card for stuff (if you don't already). To make matters worse, she showed us a "receipt" that we "signed". To be honest, yes we did sign receipts but the ones we signed were the prices we were told. I remember when I checked out my nail tech said "your total will be 103$" and I asked, "103$?" Just to be sure and she told me, "yes, 103$". And so I signed the receipt because I had saved aside around 100$ to spend on nails for myself (for prom). But, I believe they committed fraud, and let me explain, my friend checked something by accident on the side of her receipt she signed, but for some reason the one the lady showed us that we "signed" did not have that check mark. Explain to me, how does that happen? Honestly if I could, I wouldn't even give this place a single star. Understand something does not add up here, and honestly I wonder if my math teacher can make this add up better because it does not seem like the nail techs there know how to do it. If I had the money I would be suing them.
Jula did it yet again! She made my birthday mail dreams come true! Thank you Jula for giving me exactly what I asked for.
They are the most kind and peaceful place! Great manicure with tips, almond shaped with dip! Great pedicure. Most importantly, great prices for the look!
The best, great service, clean , relaxing and the beautiful nail art. Steven and Jula so amazing artists. I would give more than 5 Stars
I'm new to Spring Hill and I was on the hunt for a new nail salon. Athena was the first place I tried and my search is complete!! Tara did an amazing job on my dipped nails and pedicure. She was friendly and thorough!! She did exactly what I asked for. My nails look great! I'll definitely be back!
Best location for nails in Spring Hill. Long lasting, beautiful work by the nail techs here.
Perfect Christmas holiday Pedi! I love the setup inside and the service was very relaxing.
We came from out of town to visit the in laws and took our mother in law to get her nails done as a treat. We booked 2 mani pedi's and a no chip mani. When we walked in 10 minutes before our appointment they told us they cannot do one of the manicures (even though we made the appointment weeks in advance) they kept telling us they were short staffed. Then why say you can do it if you can't? When I was getting my no chip manicure the man was working on my manicure and 2 other women at the same time. He kept getting up and working on their nails while doing mine. Never asked me to wash my hands (with no soap) like they usually do and proceeded to paint my nails. He hid the nails from me the whole time and when he was done rushing through my nails I took a good look and there was a full centimeter of space between my cuticle and where the nail color started. When he was finished my nails looked like they were 2 weeks old and overgrown. So I said something and a woman with big glasses took me to her chair and said they are short staffed and can fix my nails after their 2pm appointments. She was so incredibly rude, took the electric buffer and ripped my nail color off, chipped my nail and made my pinky bleed. Threw a bowl of acetone at me and told me to soak for a half hour until the 2pm appointments are done. As I was sitting there with my nails becoming more and more brittle the nice woman doing my sister's nails said she will fix my nails because the other woman never came back. My sister and mother in law both had their toes done and I'll include the photos here. Keep in mind this was a gift to have my mother in law pampered and they didn't even clean or cut her cuticles before painting her toes. They were so rushed, so rude and kept telling us they are short staffed. It was a terrible experience. To the man who rushed through my nails and the woman with the big glasses who ripped apart the nails i waited weeks to grow out...thanks for ruining this experience. Please don't do this to the next person. TO ANYONE READING THIS REVIEW DONT GO HERE. TERRIBLE PEOPLE WHO COULD CARE LESS ABOUT YOU OR YOUR EXPERIENCE. They just rush through the service and overbook.
15 days ago
2 months ago
Ada was so sweet and gave me exactly what I was looking for. Gel manicure and gel pedicure experience were top-notch. This is the third Nail salon I have tried in the area and this is the clear winner for me in regards to skill, customer service, and ambience. read more
7 months ago
I was disappointed because both of the ladies that helped my daughter and I were very nice. We are new to the area and stopped in for a gel pedicure. I started wondering why the place was empty in the late afternoon the week before spring break... I think I understand now after reading the reviews and realizing I too am a victim of upcharging. When they handed me the menu of pedicures we chose the base $40 pedicure. We did upgrade to gel but we always do that and it's never more than $100 for a base pedicure with gel for the two of us. I ended up paying $140 with tip and the receipt they print out is not itemized so you can't tell what they are charging you for and it's really tiny print. wish this place was more affordable because it was really cute and very close to where we live but we will be trying somewhere else next time because I can't afford to spend outrageous prices like that. read more
1 year ago
SERVICE, QUALITY and VIBE deserve no stars all around... among other issues. If I could give this business zero stars, I would. My niece and I went for the first time a week ago, and I'm still appalled. Everything from the customer service, the dishonesty of the services and pricing, and the appearance of the salon were horrific. DISHONEST PRICING: I was charged 115 dollars (Plus a 20 dollar tip I added before I went home and realized how overcharged I was, although I was suspicious), for the more expensive mani/ pedi combo, which is listed at $88 total. I did not order, nor receive ANY extras, yet they overcharged me by almost 30 dollars! Not only that, but the service I got states on the menu that it includes foot and hand massages, and longer massages than the basic as well, and they didn't massage my feet and hands at all! My niece also had a large overcharge from what's listed on the menu, which I will further explain. **WARNING***: They have cuticle trims listed as "extras," among other things. They will charge you for it on top of your mani and/or pedi price. Yet on their MENU prices, the mani and pedis listed say the cuticle trims are included!! I've never in my life been to a salon where a mani and/or pedi don't include a cuticle trim, and even when it says they include it on the menu, down below it's listed as an extra... and they'll add that charge on! They are basically making up prices as they go, and skipping parts of services you pay for. We are not the first customers to have this happen. We discovered it after the experience. These people are SHADY. MORE DISHONEST PRICING: They not only significantly overcharged my very young niece also (who innocently tipped, because like myself, she didn't realize the huge discrepancies in price then what is listed until we rechecked at home), but when she went back and complained about being overcharged in person AND because her one of her very expensive French tips done there had cracked, NO apology was offered. They were actually angry we came back (less than a week after the incident) to address their dishonesty, and were very aggressive about it. The manicurist behind the front desk that we discussed this with in person stomped off. As she did, she angrily said she was busy with a customer when my niece and I addressed the situation. The manicurist who did her French manicure with tips told my niece on the phone she'd have to pay yet another charge to get her cracked nail that split 4 days after her service fixed. I cannot believe she tried to rip her off even more in person even AFTER we cited the price dishonesty on top of the shoddy work. She was nasty about the entire situation, and did not apologize. Instead, she made a face at me and a dismissive hand gesture, when I told her the behaviour and pricing were unacceptable. I firmly told her none of this was okay, and that I'd be sure to report it to the BBB and write reviews on social media. She didn't care. She is a woman past mid-life, and the other female staff member working (that threw a fit behind the front desk) was not young. I'm pointing this out, because clearly they have been scamming people for some time. The salon itself is nothing but a few concrete rooms with few decorations, and cheap furniture. The tools and supplies they use do not look very clean. There's a reason why there are so few customers. I am reporting them to various business organizations to let them know about this. Do NOT go. This business needs to be shut down, and have its license yanked for violating various laws. The owners should not be allowed to run a business. They are lying to customers about prices, and it needs to be inspected for sanitation laws as well. It's a sham. read more
4 years ago
I have never received such terrible customer service in my life!! The lady who did my manicure was impatient with me, spoke to me in a disrespectful way and argued with me that I didn't set an appointment and that I was lying even though I did day before. I asked her to clean my dead skin very well because that's what I came for and she said they only treat nails. After that, when I asked to speak to the manager, they told me not to pay and that I would just go away from there . I have never written a bad comment on any business, but they disrespected me and insulted me ! Below is the manicure they did for me, I was sent with untidy nails read more
3 years ago
1 year ago
3 years ago
2 years ago
4 years ago
This was my first time coming here. I got my dip nails and gel pedi. I asked for the express and they not only did a great job but got me done in a really great time frame ( I had a meeting to get to). I will be coming back read more
2 years ago
SCAM! Absolutely upset and they stole $20-$50 from my friend and I. Overall summary, clutch your pearls even thinking about this place because they will take whatever scraps of money they can. I am deeply disappointed and dissatisfied. Online the prices are different than in person. Then they charge about 20-40 extra for random stuff no one asked for. Explanation: I got my fingernails done with the dip powder with extensions, along with a pedicure. However, a few problems, including, in the store the menu says the cheapest option for a pedicure is 33$ and on the website it says 40$? That does not make any sense. My finger nails were going to be 55$ and I understood that no problem. However my total came out to 103$ because tax. Then a few days later I check my bank account balance and I'm missing 20 whole dollars, why? Because instead of 103$ it said 123$ from the nail lounge. That was not right so I called the place, but the lady on the phone seemed annoyed that I had the AUDACITY to try to get my money back. Oh and it's not even over, I'm just beginning on everything that happened. I asked my mother to help me out if she had the time to, and she went by and got my money back in cash, 21$ to be exact. HOWEVER, my friend, who went with me to get our nails done, checked her bank account and it was 173$... what? No honestly I am so confused, because she got gel nail with extensions and a pedicure with gel. I looked it up on their website how much it should have been, and I totaled to at most 120$, plus the tip would be a little over 140$. She was fine with that, but why was her bank saying 173$? So we go in person to the nail salon. I talked to somebody and started off by saying "hey, I think she got overcharged"... and so one of the workers came to "help" us. We started off by talking about the prices and how it didn't add up. And the lady told us "Oh no no no, it was extra because of the add ons for this and this..." hang on just a minute, 40$ for hot towels? Because that was the only thing that was different. My friend specifically asked for the cheapest option on the gel toe nails. And that was 51$ on the menu in the store. And he did NOT even ask her if she wanted this or that. So, me and my friend left and it was just not sitting right. I told her to call her mom and get her up here to figure out what in the world was happening. She pulls up, we explain what happened inside the store and we three go in. Inside, for the second time that day, we talked to the same lady, again, and oh my goodness. I have never been so dissatisfied from somebody, she kept on telling us there was nothing wrong with the price, but did not even give us a reason as to why it was that price. And so we did some math, I started to say how it was 51$ for the pedicure and 55$ for the fingers. And that alone is 106$. My friend also gave a 20% tip. Guess what, it's not 173$. So, she started to argue and yell at us. A stranger who got her toe nails done and finished was also upset over the whole ordeal and asked "why don't you just give their money back? I mean the least you could do is a gift card?" But apparently it isn't that easy no more, because she was not able to do that. Listen, everyone makes a living but this is not how you do it. However most would probably not even notice missing money, but because I do not make big purchases like this often, it was noticeable. Note to whomever sees this, take your receipts and check your bank account at least once a week or depending on how often you use your card for stuff (if you don't already). To make matters worse, she showed us a "receipt" that we "signed". To be honest, yes we did sign receipts but the ones we signed were the prices we were told. I remember when I checked out my nail tech said "your total will be 103$" and I asked, "103$?" Just to be sure and she told me, "yes, 103$". And so I signed the receipt because I had saved aside around 100$ to spend on nails for myself (for prom). But, I believe they committed fraud, and let me explain, my friend checked something by accident on the side of her receipt she signed, but for some reason the one the lady showed us that we "signed" did not have that check mark. Explain to me, how does that happen? Honestly if I could, I wouldn't even give this place a single star. Understand something does not add up here, and honestly I wonder if my math teacher can make this add up better because it does not seem like the nail techs there know how to do it. If I had the money I would be suing them. read more
4 years ago
Jula did it yet again! She made my birthday mail dreams come true! Thank you Jula for giving me exactly what I asked for. read more
4 years ago
They are the most kind and peaceful place! Great manicure with tips, almond shaped with dip! Great pedicure. Most importantly, great prices for the look! read more
5 years ago
The best, great service, clean , relaxing and the beautiful nail art. Steven and Jula so amazing artists. I would give more than 5 Stars read more
5 years ago
5 years ago
I'm new to Spring Hill and I was on the hunt for a new nail salon. Athena was the first place I tried and my search is complete!! Tara did an amazing job on my dipped nails and pedicure. She was friendly and thorough!! She did exactly what I asked for. My nails look great! I'll definitely be back! read more
5 years ago
5 years ago
Best location for nails in Spring Hill. Long lasting, beautiful work by the nail techs here. read more
5 years ago
Perfect Christmas holiday Pedi! I love the setup inside and the service was very relaxing. read more
4 years ago
We came from out of town to visit the in laws and took our mother in law to get her nails done as a treat. We booked 2 mani pedi's and a no chip mani. When we walked in 10 minutes before our appointment they told us they cannot do one of the manicures (even though we made the appointment weeks in advance) they kept telling us they were short staffed. Then why say you can do it if you can't? When I was getting my no chip manicure the man was working on my manicure and 2 other women at the same time. He kept getting up and working on their nails while doing mine. Never asked me to wash my hands (with no soap) like they usually do and proceeded to paint my nails. He hid the nails from me the whole time and when he was done rushing through my nails I took a good look and there was a full centimeter of space between my cuticle and where the nail color started. When he was finished my nails looked like they were 2 weeks old and overgrown. So I said something and a woman with big glasses took me to her chair and said they are short staffed and can fix my nails after their 2pm appointments. She was so incredibly rude, took the electric buffer and ripped my nail color off, chipped my nail and made my pinky bleed. Threw a bowl of acetone at me and told me to soak for a half hour until the 2pm appointments are done. As I was sitting there with my nails becoming more and more brittle the nice woman doing my sister's nails said she will fix my nails because the other woman never came back. My sister and mother in law both had their toes done and I'll include the photos here. Keep in mind this was a gift to have my mother in law pampered and they didn't even clean or cut her cuticles before painting her toes. They were so rushed, so rude and kept telling us they are short staffed. It was a terrible experience. To the man who rushed through my nails and the woman with the big glasses who ripped apart the nails i waited weeks to grow out...thanks for ruining this experience. Please don't do this to the next person. TO ANYONE READING THIS REVIEW DONT GO HERE. TERRIBLE PEOPLE WHO COULD CARE LESS ABOUT YOU OR YOUR EXPERIENCE. They just rush through the service and overbook. read more
3 years ago
I made an appointment but still had to wait for 2 people to go ahead of me. She rushed my dip manicure & did a very sloppy job. Will never go back. read more
5 years ago
Ok so place has been in business for 4 days according to Stephen Nguyen. At first I was very impressed with the look of the salon. Nice pedi chairs. I spent 2 hours and 20 minutes here getting a pedicure and a manicure gel dip and it cost me $90. I was not pleased with the fact that as you're getting a pedicure normally you would have someone doing your nails. Nope. Same guy doing my pedicure and manicure. This takes double the time. Knowing this I would warn you to make extra time. Also the quality of the powder dip was way different than I am used to. I hope this lasts more than a week. read more
4 years ago
4 years ago
I am absolutely in love with this place! The workers are kind and professional and always go along with my crazy nail ideas! Also, my nails last so long after I get them done here. Their online booking system is super easy and convenient. Laura is fantastic and when I went in to get a nail fixed, she not only fixed my broken nail, but she cleaned up all my cuticles, buffed all my nails, and put a new top coat on! She's amazing and I won't be going anywhere else. read more
4 years ago
5 years ago
My 6 year old daughter and I came in for pedicures and we had a great experience! Jula was awesome and so sweet. The kid pedicare chairs were adorable and my daughter felt so special! We will definitely be back! read more
2 years ago
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5 years ago
They are absolutely amazing here ! I got gel acrylics. It' was $53 total. The price is completely worth the service ! read more
3 years ago
Looked up the salon. Did my due diligence (checked their currently posted pricing menu), booked an appointment and got a pink and white fill. This service is listed as $45 on their current menu link. After service they charged me $70. I showed them their own menu on their own website and they said that's not the price. I said, $45 is the price listed and SHOWED it to them again. Pink and white set $70, fill pink $30, FILL BOTH $45. They refused to honor it and gave me a $5 discount. So now I'm being overcharged only $20 instead of $25??? Gee thanks. Unacceptable. Then they commented that was their original pricing when they first opened to which I replied, it's your responsibility to keep it current. They refused to budge. There was a man and his daughter in the pedi chairs watching this. I tried to have a reasonable conversation by providing THEIR pricing from THEIR website. Then it was becoming embarrassing. So I could either make a scene and look like a jerk or pay their over charge and take additional action. So I paid, left, and sat in the parking lot writing this review. Then went to the TN Dept of Commerce website and filed an online complaint. I am also disputing the charge with my bank. Maybe this will help StopBy understand price gauging is not acceptable. I'm hoping they realize honoring their price and then adjusting their website would have been the legal and appropriate way to conduct business. read more
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