This is the absolute best store for customer service! Jennifer met me with a big smile at the…read morefront door and ask if I needed help finding anything. I knew what I wanted and headed to the back of the store. I was picking up some Penny tile and some large 24"x48" tile. Karen walked up and asked if I could use a push cart. She was a great help, and funny! I also noticed as we walked through the store that if she saw anything out of place she corrected it. We got back to the front and Jennifer reminded me that I needed grout! Thanks for that! I don't know who does your customer service training but they do a great job! I've been in that store 4 times in the last month. Every employee has been just so nice, helpful and accommodating.

Had a spectacular experience here yesterday with Eric looking at LVP! My husband and I are ready…read moreto bite the bullet and replace our floors, especially since our little one is moving all over the place and needs a smooth, flat service. This location is close by and we figured the best place to go to find the most bang for our buck. The store is very large and can be a little overwhelming and intimidating at first glance, but there were friendly staff members there to greet us right at the entrance and helped point us in the right direction towards the back left for the LVP. Eric was beyond helpful from the moment we walked over and had an answer for all of our questions. They have a ton of options depending on your price range and what finish you are looking for, and I was pleasantly surprised with the variety. We had an idea of what we were looking for but were quickly humbled by some of the pricing and after doing some math based on our square footage, we found some great second picks and mid-grade options. Eric was even kind coming to pull some out for us and showed us exactly how they snap together for easy install as my husband plans to tackle that himself. Wish us luck!

I really love coming to this store. Tyler was so great. He had so many great options and was very…read moreknowledgeable about products. The customer service at this location is top notch. I will be coming back to this location specifically for Tyler's opinion. He is really great.

Shop at any other floor and decor. The employees at this…read morelocation are incredibly lazy. Trey Taylor the manager didn't bother coming out to speak to us just said to go back to a different store. Really disappointing considering I've been shopping here for my renovation projects.

I was dreading the total gutting and remodeling of our Master Bath and Kitchen, but Rachel and her…read morecrew made it painless. Rachel coordinated the work so we had the shortest downtime and the work was on time and on budget. When one element didn't turn out as planned, Rachel came up with multiple options and we didn't miss a beat. My husband is in commercial real estate and works with a lot of contractors. Both of us would recommend Rachel anytime!

My contact went on a long vacation which I don't have a problem with but her backup would not…read morereturn my call or my contractor's calls. The tile was delivered broken after taking a month to get here so they had to order more. The grout I'm not sure was ever ordered but was not there with the tile and it was ordered at the same time.

***SAVE YOUR MONEY AND GO SOMEWHERE THAT APPRECIATES YOUR BUSINESS***…read more Don't be captivated by the tile selection in this store. Yes, they do have beautiful options, but once they get your money you will be forgotten about and receive ZERO customer service. I was working on a kitchen remodel and the designers helped me to find some accent tile as well as trim pieces to match the statement tile I purchased from Floor & Décor. THAT'S WHEN MY GOOD EXPERIENCE ENDS! My tile did not arrive in the window of time I was given. I wasn't even notified. I called in to check the delivery status and low and behold, my tile had been received, but no one had cared enough to notify me. While picking up my tile I discover the wrong trim pieces were received. (If you're thinking this is no big deal, please read more reviews and you will see that this is a common error TinT has been making for years, yet they have done nothing to prevent it from happening. Also found out the same thing happened to my neighbor.) After days of calling and emailing the Store Manager, I finally received an email back from her stating my tile is estimated to be received in 9 days. You would think that I was in good hands now that I am dealing with the Store Manager, but you would be wrong. 9 days came and went and still no word from TinT. After waiting an additional 5 days I asked for an update and AGAIN my tile was sitting there, but NO ONE cared enough to notify me. I brought my dissatisfaction with their service to my designers attention and her response was "If we had sku numbers and tracking then that would be great, but we don't". Really?!? They caused me to delay my tile installer 3 times due to their continued carelessness and this is their response? To say I am disappointed would be an understatement. This is a high end store where customers are paying premium prices, so to receive this low level of customer service blows my mind. I spent ¼ of the price at Floor & Décor and received 1000% better service. PLEASE take your hard earned money to a store that values their customers!!!

We've had quite the renovation experience, but i will save you the details. One of the biggest…read moredecisions we had to make was for countertops. We needed them for the kitchen counter, a huge island, a buffet, a built in dresser, a powder room and the master bathroom. My wife wanted Quartz, so I sold a kidney through uncle Joey to pay for it, and we eventually decided to go with a full height kitchen backsplash as well. I called several places, pricing was similar, but when I spoke to Matt "it was like Sparks, down on E Street!" Matt was so friendly and inviting and wasn't pushy. He just said our remnant yard is open, come by anytime you want and take a look. So we did. I can't remember if I called him, before or after we went by. We went through the show room and looked at several different Quartz samples, prices varied so much. We finally chose a very reasonably priced quartz product that looked very nice for the entire kitchen area, and the buffet in the dining room. For the other pieces, that were going throughout the house, we chose those out of the remnant yard. The remnant yard holds lots of different types of stone, and they are discounted, so you can find some great deals. I also ended up having the entire master bathroom shower bench, niche surrounds and threshold cut out of Quartz. Sorry for all the detail. Matt is a great person. I found him very sincere, helpful and honest. He was with me through the entire process. We had a few issues along the way, and trust me, if you haven't renovated expect issues. They're going to happen, it's how you and the people you deal with take care of them. That's when I met Don, the owner of G&M. What can I say, I wanted to hate the guy, but he was so nice! There was a small accident, which I understand can happen when dealing with these very large and heavy pieces of stone, and Don without hesitation took care of the problem. I have to mention Glauco, the installer. This guy was great, his whole crew was great. Good luck! Once the house is cleaned up, I will try and update with some pictures.

We spent A LOT of money with this company for a lot of countertops on our new build. Lots of…read moreproblems with the install that were originally jointly caused by Granite & Marble Solutions and our builder, and the owner did the right thing at that time. Subsequently with seeing even more install issues that are solely on Granite & Marble Solutions, they are completely unresponsive and keep kicking the can down the road. Very bad customer service. Pretty clear that they just hope I will go away. It's been very disappointing to have spent the money we did and have all the install issues which permanently impact the quality and look of the stone. I've waited a long time to post a review hoping they would come to the table.

Couldn't help replace large picture window. They only replace entire window with frame and glassread more

From the owner: Apex Glass Industries specializes in frameless glass shower installations, glass railings, custom…read moreglass partitions, and architectural glass systems for residential and commercial projects across Alpharetta, Atlanta, and surrounding Georgia communities. Our team designs and installs custom glass solutions including frameless showers, staircase glass railings, office glass walls, and wine cellar glass enclosures. Licensed, insured, BBB accredited, and NGA member.

Love this place especially at Christmas! Customer service is incredible and the candles are…read morewonderful.

Honest, direct, and friendly…read more We just moved up to the area near Lathemtown/Free Home, and needed some new outdoor furniture. Well, as it turns out, the post COVID buying spree has turned supply chains upside down, coupled with people buying as much stuff as they can get their hands on, and you end up with delays. We quickly found the style of outdoor furniture, but the color we wanted was out-of-stock and were told up front that there would be an 8-12 week wait relating to the supply chain issues. Having a new house built, I didn't want anything else. We paid a deposit and were called back at about 5 weeks later letting me know that the chairs had arrived and were assembled, ready to pick up. Nice. To be fair, we drove all around the southeast looking for the "right chair" for our porch, and we always found something similar, but didn't sit right, or felt cheap. The brands that Crooked Creek had spanned most budgets, but I wanted the best. It also helps that our money is being spent locally, with what appears to be a family-owned business with various family members working at this location. A few other businesses could take a lesson from our experience. Simple, direct communication works wonders when spending a chunk of change for a comparable item that can be found online for much less. I feel like if we had any issue with these chairs, Crooked Creek would stand by their sale. We will definitely be back soon to order more for the other porch.

This review is long overdue, as we had our bathrooms complete about a year ago. Robert did all the…read morework himself and did a great job, was very accommodating to our busy schedules (a lot of the work had to be done on weekends), flexible with adjusting what we wanted done, and the price was the best out of all the quotes we received! He got us a great deal on the granite we wanted and the cabinets he installed are high quality. We were also able to borrow a couple samples from his store when we were figuring out the colors and his wife helped up decide on a couple of things. He is very thorough and detailed, taking his time with cutting the tiles, etc. Great family business. I would hire Robert again to complete more work once we have more projects in mind.

We stumbled across Kitchen and Bath Euro Design during a google search, and I'm so glad we did!!…read moreThough they operate by appointment, we were welcomed as walk-ins and she spent so much time going through everything with us in great detail and helping us find our style. We are still in the early stages of the process, but we had such a great experience during this first interaction that we couldn't wait to post a review. We will start here for all projects related to kitchen, bath, and flooring!

They initially did a plank floor in my home office a few years ago. But the service and price were…read moresuperb, and when I decided to replace my second-floor carpet with hardwood, I did some quotes with Costco and went back to them. Better price, service, and support. If you are local in the Cumming or Forsyth County area. They are the best.

Leslie was amazing - patient and very knowledgeable. They sanded, smoothed, re-stained and…read morerefinished the floors, even replacing some planks - and it is done RIGHT. And as a bonus, they came in UNDER the estimate.