Highly recommend Loyal!!! I scheduled an appointment over the phone, and they started working on my…read morecar as soon as I got there. Never have I ever had somebody fix a car problem for me so fast!! I was shocked! Jesse is the best, hands down.

My husband & I have been going to Loyal for many many years and I never have that sense of dread of…read morewhat shenanigans are they going to try and pull over on me when I bring one of our cars in. Reasonable, trustworthy, and they will make time for example to do a diagnostic on say the dreaded 'check engine light' so that you can determine if urgent or not. Love that I can walk to/from their shop as well but they are also on a bus line.

Abey's always great and very friendly at the Ballard location!…read more Quick in-and-out trip for oil change and new air filters. Was $130 for the synthetic oil change, which is comparable to other places

I wanted an oil change. My philosophy is that if the oil is dark brown, regardless of the brand, it…read moreis dirty. So the technician approached me and then I showed him the Grease Monkey price list I got off the web: --Conventional oil change: $29.99 --High Mileage, or Synthetic Blend: $49.99 --Mobil Super™ Full Synthetic: $69.99 (this is the one that I wanted) --Mobil 1 Full Synthetic: $79.99 The man told me, "Those are THOSE Grease Monkey prices, they are not OUR prices." What? Why not? Won't you honor your own prices? Nope, he said. So I drove off and went to Jiffy Lube, where they had a Pennzoil Platinum oil change for $85.99. It was not the price so much at Grease Monkey as it was the technicians attitude, like he was pissed that I would even ask. That's a bad way to treat ANY customer. I will admit that I have not seen a $30 oil change advertised anywhere lately, but that's not what I needed. I figured $50 was fair for a synthetic blend, but it is too low compared to the advertised prices, which seem to be wrong. Like I said, attitude is everything, even more than the cost. I don't like feeling like the interruption of ANY business, as the customer. (P.S.--Grease Monkey's actual prices at this location are $30 higher for each service above).

Been here a few times now and gotta say they have the best crew. They work well together, quickly…read moreand efficiently. The wait times are never long. High quality service and always recommend this Jiffy Lube for oil changes and other car needs in town.

Great service! So quick! Friendly staff…read more Quality is good. Best price. Wonderful experience.

Customer service is outstanding. They took care of my damaged rims and rotated the tires all in…read moreone go. No long waiting.

I have a confession to make. I am a Costco member and sort of reflexively think of buying things…read morethere. A few months ago I had a catastrophic flat tire and only managed to limp into a Shell station nearby. The kind person there filled up the tire and suggested that I go to Omar's tires on N 45th Street. $50 to repair a worthless tire. I should have gone to Les Schwab instead. They fix flat tires and their reputation is spotless. Plus prices are very reasonable, even free sometimes. Today I took my brother in law's car to the Ballard Les Schwab to have his brakes checked. An unusual rumbling noise was coming from one of the wheels. He doesn't speak English so I did the talking. They checked the brakes but didn't find any problem with the brakes and recommended I take it to the dealer to check the hybrid system and/or the roller bars. There was no attempt to sell me anything. Just a useful recommendation for what to do next. Thank you Tina at the front desk. Excellent help and personable customer service.

Believe the hype. Both locations are staffed with lovely folks who take their time with you, are…read morefriendly and knowledgeable. Whether it's a simple oil change or larger job - I trust these folks to take care of my vehicles. Their rates are on par with every other ASC certified shop, their calendar stays full for a reason. We are big fans of Matt's in our house.

I feel bad leaving this review because everyone I spoke to was nice, but I will be going elsewhere…read morefor future services. The attention to detail is not there at Matt's. When I came in for my scheduled appt, they did not have it on the calendar, but said they can take my car anyways. I asked for an oil change, inspection, and tire rotation. I also asked them to check one tire that was deflating faster than the others. After taking a look, they told me I did not need a rotation, and that the deflating tire was fine. I went elsewhere and it turns out Matt's got my tread measurements wrong, and I was definitely overdue for a rotation. They also did not notice a gash in my tire. And they did not reset my car system reminder for the oil change.

My car died suddenly on a Thursday night. I had it towed to Superior and left it with the key and…read moremy number. I am a client. I got a call early the next morning and discussed it with them. If they couldn't resolve it, I might have to wait till Monday. I understood. They called back in a couple of hours and said my car needed a new battery and was ready for pickup. As always, they were prompt, courteous, friendly and efficient. I am glad to work with them and happy to consider them "my mechanic."

Just an oil change. Took a bit longer than I hoped after having an appointment. They did allow me…read moreto bring my own specific oil. I wanted to have an oil sensor replaced, but they wouldn't install a part I provided. It was a 15 minute job that I ended up doing myself. They wanted me to leave my vehicle all day. Not sure they take into account how much leaving a vehicle all day ads to my cost and time. I wish they were more flexible, but I've generally been happy with their service. If you are waiting for service ....highly recommend Hooligan's across the street.

Yes!! Found my new go-to oil change spot for my Mercedes sprinter. Not easy to find a reliable…read moreplace with good reviews that takes the height of my van. This place had all the things and did not try to up sell. Felt they were honest. Put the correct oil in unlike some other places AND it was cheaper than taking it to the Mercedes sprinter service center. So much quicker than the Mercedes service center, too! Trekked all the way from west Seattle to this location and will be back again. Thank you!

i have always had positive experiences at Grease Monkey at U Village. I also really loved the extra…read moretouch of vacuuming my floor boards, many thank yous. oil change has always been quality, Ive had some mistakes at other chains. I appreciate the value they have of coupons easily being available to everyone. great spot

I was stopped waiting to merge when another car came up on my left and scraped my left side and…read moretook off my side view mirror. Insurance companies were terrible, wanting to declare the car 'totaled', and giving me a small check to buy another car. I started looking for someone to just put the mirror back on. Got crazy estimates of $2,500 to $6,000. Finally went to Bernie's where Sam said we can do it for $850 plus tax. They did it in two days and it was a quality job. Looks brand new. Sam was great to work with, Martin

After taking my vehicle here for 6 years, it's unfortunately time for me to change shops. I'm still…read morehappy with almost all of the mechanical work that is done in this garage. I'd give 4.5 stars for the actual service here. However, a couple years back they hired another service advisor (desk guy) who is a bit of a problem. He's nice, but in the used car salesman kind of way. He will pressure you to get work done, whereas the original desk guy (he still works there as far as I know) just says "here's what we think, tell me what you want to do" and then will have a straightforward conversation with you if you have questions or want to brainstorm ideas. If you're good with boundaries you might be ok with the new guy, but I'm usually pretty good about saying "no", and I still ended up with some stuff that I didn't really want/could have done myself. The other issue, which is harder to get around, is that the new guy just doesn't listen. You can explain your problem to him, but he may or may not talk over you or pay attention to what you're saying. You need to be very forceful, to the point of feeling even a little rude (which I hate doing to anyone in a customer service role) to get your point across. It's almost like he takes personal offense if you have a different observation than he does. This is an issue because the mechanics can only fix something if they know what the problem is, and customer history is an important part of that. I was really hoping that the service advisor was just having an off day the first time this happened, because I like Bernie's, but unfortunately it has persisted. For context, I am a woman: I don't want to assume this is part of the problem, but I'm open to the possibility that it is -- basically, this is my caveat that your mileage may vary.

Took for oil change. Second day I was driving and smelled strong burning. Took back immediately and…read morethey told me the technician left whole bunch of oil spilled around the area. Now it's the third day, it still has the awful smell when the car is running. Just careless. Hope spill is the only issue.

Amazing team and high-quality service offered by the most experienced mechanics in Kirklandread more

Alternator went on my car. I needed someplace close so as not to have to have my car towed too far…read more I called Dr. Don's and asked if it would be ok to have my car towed there. guy I spoke with was very nice and welcomed me to bring my car as well as listening to me as I described the issue with my car. This carried over when I arrived there. The guys were pleasant and told me they'd look my car over and get back to me in a couple hours with a diagnosis. When it was confirmed that it was definitely my alternator that needed replacing, I was quoted and told the job would take a day to get to. About 2 pm the following day it was ready for pick up. About $1100 later I was up and running again. This is also the approximate rate for a replacement, so I felt the price was fair enough with labor etc., and again I needed a mechanic that was close. There was the usual slight upsell on other services, but they weren't pushy about it which I always appreciate.

We had an emergency. Someone at our company put regular gas into our diesel Sprinter delivery van…read more This rig is our workhorse and we needed it running. First we went to Mercedes of Seattle and they said $30K for a whole new fuel system. Then we tried other independent mechanic shops and nobody wanted anything to do with it. Finally I called Don at his shop in Ballard. He said "We can fix it...bring it in". I had it towed directly there in the morning. By 4pm on the same day he called and said the van was fixed and running again. And now, a year later, it continues to run great with zero problems. The price was fair and the service was excellent. I highly recommend Doctor Don's.