We have used Leanne and her team to manage our vacation rental in Big Bear for 4.5 years and have…read morehad a wonderful experience. I am very plugged into the Big Bear rental community and have used other property managers in the past. I have also stayed as a guest in vacation rentals in Big Bear prior to owning my own. I was told years ago when we were looking for a new manager that Leanne was "best on the mountain" and after 4+ years I have to say we agree with that sentiment. She has her own properties up in Big Bear as well so she really understands what's important. She has somehow managed to form a highly effective team which is no small feat in Big Bear as it is often difficult to find hard workers! That alone is very impressive. Leanne has kept our place booked consistently these last 4 years even with all the challenges of being on the mountain (fires, blizzards, road closures, etc). If I ever reach out directly to Leanne she always responds promptly so she is very accessible to the home owners. Some of the reasons we left our last prop manager were because we were getting bad renters, last minute cancellations, and they did not support a higher end of service we wanted to provide (more amenities, personal touch, etc). With Leanne everything runs very smoothly and we have never been told they could not support what we wanted to do. I recommend Leanne all the time to others and some of my friends are also using her for their vacation rentals as well. If you are looking for a property manager I recommend interviewing 4-5 as they all vary and you want the best fit for your situation. Leanne was so easy to talk to and I read her management agreement in advance before deciding. You can learn a lot about the different PMs by reading there contracts!

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

We stayed at the Conklin cabin this weekend and it was perfect. We arrived at 530pm on a friday,…read morethe cabin was nice and cozy. 3bedroom and 2 bathrooms, upstairs were the first bedroom has a full size bed and lamp, the second bedroom has two twin size bunkbeds and a foosball table, and the third bedroom next to the upstairs bathroom has full size bed. Downstairs bathroom is right next to the laundry room and the back door that leads to the backyard. The cabin was complete with everything we needed for the weekend, and added plus is it had wifi. lol Over all experience was great! i will definitely come back and stay at Conklin or maybe try their other Cabin in the future. Grampa Mike was very easy to communicate with and sweet. Thanx

UPDATE** Okay, I…read morehave officially stayed at Grampa Mike's Conklin Cabin and.....absolutely everything, and then some, that I knew it'd be based on my interactions with Grampa Mike! The location is perfect!!! In the middle of the Village and Snow Summit, but secluded enough to feel the serenity of a vacation. The cabin itself was spotless and beautiful, and there are TWO hot tubs!! Plus, we didn't need to trek out to the Snow Play area because the backyard had a small hill we could sled down...we even saw others sledding down the street that the cabin is located on! Seriously couldn't have found a better place...it was meant to be:). Thanks to Grampa Mike, my boyfriend and I had the best intro to Big Bear...we hadn't vacationed in awhile, and this was just what we needed to get away from the hustle and bustle for a few days. I won't stay anywhere else...BESTEVER!!!

They keep beautiful homes and a wonderful staff. With the snow fall, roads were closed as certain…read morehomes could not get cars out to them. Lidia from the New Spirit team was super helpful in finding us a new spot that was an amazing place to stay. She was super responsive throughout the whole weekend, really kind and easy to deal with. The town was hoping and she had a number of guests she had to relocate because of the storm, which it seemed like she was doing with grace. Really enjoyed our stay and would totally go back and rent with them again.

***IF THIS COMPANY IS HASSLING YOU AND / OR TAKING LONGER THAN 30 DAYS WHEN YOU WHEN TRYING TO…read moreOBTAIN A REFUND PLEASE VISIT THIS WEBSITE AND SUBMIT AN OFFICIAL COMPLAINT: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General *** If you need to cancel your reservation with New Spirt Vacation Homes, be prepared to be lied to and then go through a tedious and lengthy process to NOT receive the refund you are due. Unfortunately, it ultimately ends with you having dispute charges with your credit card company even after you have followed all the rules New Spirt Vacation Homes sets outside of the Vrbo platform. Here it is - all spelled out chronologically and can be backed by 40+ messages back and forth with BOTH Niki and Monica, who appear to be the same person, at least in the way they message customers 8/28/2025 $653.35 paid in full for reservation for 3.23.26 - 3.26.26 12/11/2025 New Spirt Vacation Homes removed listing from Vrbo and directed me to view all details on their own website, not via Vrbo which made me very uneasy, so I canceled my reservation per Vrbo's timely allowances. Same day I am messaged by Nikki telling me to fill out an additional refund form outside of Vrbo and that they will take no less than 30 days to complete the refund request per their right with the CA SB 644 (California Senate Bill 644 )which legally allows them to do so. 12/19/2025 The additional email form not received via email from this company. I messaged to inquire and was basically scolded by Nikki and asked why I 'did not advise them earlier that they did not send the form?' Well, because it was not my responsibility to send it! 1/23/2026 More than 30 days past, still no refund. I messaged New Spirit Vacation homes to inquire. I was told by Nikki that "half our accounting dept. is out sick, and I will personally process the refund today." 1/24/2026 Nikki messages me now stating that "Our merchant services account does not allow us to process a refund with charges that are ran over 180 days prior to request so now we need to mail you a check." Keep in mind that the date of purchase was 8/28/2025 and the date I requested a refund was 12/11/2025. Simple math shows this is a lie, as 180 days after purchase date would have been 2/24/2026! 1/24/2026 Messaged a second time by Monica stating that she is "forwarding this request for a check refund to be issued by the CEO and mailed to you today." 1/30/2026 No check received. I message again, Niki this time lies to me stating that "I work night shift, but the check was cut and mailed out yesterday so it should arrive shortly." 2/4/2026 No check received, asked status, no response 2/5/2026 Messaged them a second time, said I will be starting a dispute with my credit card company. 2/6/2026 Next day Niki responded, "I personally tried to run your card (last lie was she mailed refund SAME DAY on 1/30/2026) and it would not allow, I will need to reach out to see what is going on." ******************* THAT WAS THE LAST MESSAGE FROM NEW SPIRT VACATION HOMES, AFTER THAT I INITIATED A DISPUTE WITH MY CREDIT CARD COMPANY THAT WAS NOT RESOLVED UNTIL THE END OF MARCH 2026 ************* So why am I siting here wasting my 30-minute lunch break typing a novel? Well, remember that neat little California Senate Bill 644 (SB 644) mentioned earlier by Nikki as the reason for not refunding anyone before 30 days; basically 'because they can'? Guess what, it protects us too as consumers from unethical companies like New Spirt Vacation homes that regularly practice cash grabbing, lies, unnecessary delays and harassment with their refund process in hopes you give up and do not fight. I am not the one who gives up easily, so I have officially filled a consumer complaint with the State of California Department of Justice Consumer Complaint Office of the Attorney General I HIGHLY recommend you do so as well if they are taking longer than 30 days to issue your refund which is in a direct violation of the CA SB 644 and punishable with up to $10,000.00 fine. Website for filing complaints as follows: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General.

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Miguel & Amber are fantastic! Genuinely good people with a real commitment to their clients and…read moretheir business. We were a few days away from closing escrow on a house in Big Bear when we started looking for property management companies. Based on the 100% positive yelp reviews and great initial conversation with Miguel, we decided to go with CA Mountain Rentals to help us manage the property. Immediately paid off. The day after we signed paperwork with him (which was also the day we were to transfer the funds and close escrow on the house), Miguel decided he wanted to stop by the new place to check it out (a testament to his thorough nature... we didn't ask him to stop by, he just did). When he did, he noticed something that our realtor, property inspector, and seller/sellers agent all failed to mention or notice... the fact that both the parking spots and a decent portion of the stairs were built on city property, meaning it would not be allowed in the vacation rental program (a big part of the equation for us), and the city could tell us at anytime that we needed to rip the stairs down and move THE MOUNTAIN about 12 feet back, probably a 6 figure, months long project! After confirming this with the city (also coordinated by Miguel), we were able to get our deposit back and walk away. We were roughly an hour from going to the bank to wire the money when Miguel called to let us know. Major bullet dodged. Original real estate agent fired. Enter EXP realty. Working with Miguel & Amber on the real estate purchase side was equally fruitful and easy. They were incredibly responsive & insightful about the local market, introduced us to contractors, and even went by the local Spectrum office for us to help get internet setup when the corporate office was being uncooperative! We just closed escrow on a new (and much nicer) house 60 days later and couldn't be happier. Needless to say, they've gone above and beyond and it's been a pleasure to work with them. We couldn't recommend them highly enough, and look forward to doing business with them for a long time.

Great Service from one Realtor to another ! Really Impressed with Ron Durham. Great Realtor. Thank…read moreyou for all your helpfulness and professionalism ! Looking forward to collaborating with you.

Debi and Misha at Gilmore were awesome! Very knowledgeable and great to work with! I would…read morerecommend them.

Photografx Worldwide was hired by our business to photograph our AirBNB properties. We were very…read morepleased with the architectural photography and results and would definitely recommend them-a great experience! Karen L.

From the owner: Were celebrating 25 years+ in business and we'd like to keep you updated on our latest and greatest…read moreservices and products at Photografx Worldwide ! We specialize in excellent photography-architecture,landscape,destination,commercial,retail stores,university,college,museum,product,movie stills. We're continuing to provide the fantastic customer service experience that we're known for-hey we wouldn't be here for over a quarter of a century unless we kept our customers very,very happy ! We also specialize in manufacturing high quality college and university campus picture products-such as full color picture pocket folders,postcards,notecards,posters,alumni calendars,magnets,keytags,coasters,mousepads (yup-people still LOVE picture mousepads!) and more. We also provide the images and graphic design as well! We feature low minimums and super fast 7 day turnaround! You can check out our website-its our name-or give us a call at our offices-just check the Yelp info or google us ! We would Love to be of service for you too! Thanks!

Wayne and the team at Augmented Compass did an excellent job with our package of wide-angle…read morephotography, drone photo/video, and a Matterport 3D tour. They met our quick-turnaround schedule, followed through on my vision, and were great to work with at a very reasonable price. I would recommend them to anyone looking for real estate or vacation rental photo/video. Thanks Wayne!

I had a fantastic experience with this company. I'm extremely happy and will work with them again…read morein the future. They took aerial photos and a video of a property I was interested in. They were extremely fast, easy to communicate with and professional. The pictures and video are top quality and the price was great.