Initially, we were very happy using Stone Corp for our quartz countertop. They were helpful when we picked out our stone and gave us what we felt was a reasonable price for the counters for our new kitchen. The installation, however, is another story. My wife was home when they installed, and she said the guys were friendly and professional. About 15 minutes after they left, however, while she was showing me the counters via FaceTime, she noticed that the top of our new farmhouse sink was scratched. The sink is made of fireclay, which is extremely durable and should not scratch easily. She sent me two pictures of the scratches, which I forwarded to our contractor, who reached out to Stone Corp. They responded with a picture of their own, and stated that when they finished the installation, the sink was not scratched. The photo that they took was at an angle and from a distance where the scratch would not be visible, perhaps not intentionally, or perhaps they didn't notice the scratches. The photo was taken and shared as confirmation and "proof" that when they were done, the sink had no scratches, but that simply cannot be the case.
We installed the sink the day before they came to template, and the sink remained there for 19 days of kitchen construction, while we waited to be scheduled and then rescheduled, and was, according to Stone Corp, unscratched when they finished installing. So now I'm here, expected to believe that a fireclay sink - that is very durable and would take something hard and heavy to scratch it (like a maybe a few hundred pounds of quartz counter sliding around) was unscathed during 19 days of construction, including the counter installation, but somehow was scratched by my wife in the 15 minutes after they left while she walked around with her phone in her hand.
My frustration with Stone Corp is not the fact that they scratched our sink. Our kitchen is under construction and mistakes happen. No project will ever be completed without mistakes that need to be fixed along the way. We had two separate issues with our cabinets, too, and when we brought them to the company's attention, our problem was attended to and the issue was fixed. My contractor assured me that we'll find a solution for the scratch. My frustration with Stone Corp is that they would not simply own up to scratching the sink or even begin any kind of conversation about how we can address it. Before leaving this review, I reached out to Stone Corp about my concern and frustration, but over a week and a half later, I have not gotten the courtesy of a response, let alone an admission that they scratched the sink or any kind of offer to rectify the situation. It feels to be that from their perspective, I got my counter, they got their money, and they have no reason to admit that the installation caused any collateral damage and are just interested in moving on to the next customer. At this point, I would not recommend using StoneCorp. There are plenty of other companies out there, most of whom I would think would work harder to create a better customer experience. read more