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    Lowe's Home Improvement

    Lowe's Home Improvement

    (15 reviews)

    The place is so huge and clean! So much stuff to look at! I love the grills that they sell!! The…read moreservice is very well! The prices are very reasonable!!

    My husband and I went into the Brockport Lowes Friday 10/3/25 3pm where we normally shop, to…read morepurchase a $400.00 glass/screen storm door and also a $500.00 inside fiberglass door. We were greeted at the entrance by 3 male employees. That is where this customer service experience ended. I was in earlier in the day and spoke with Ben and explained what I was looking for and had both items in stock. Ben was very helpful and informative. I told Ben I would be back with my husband later that afternoon to purchase the doors, we came back 2 hours later knowing Ben would be there till 5pm. We headed back to the door department and waited to be helped. after 10 minutes of waiting, I found a young man in a isle across from the door department stocking the shelves and asked if he could get someone to help us out with the doors. He looked at me like I had 10 heads and didn't say a word and just started looking around, so we waited another 7-8 min and found a middle age woman and asked the same question, again with no words spoken and the deer in the headlights look. She started walking away without speaking a word looking for someone. Finally a man showed up to help us in the middle of this woman and I having exchanged words about this whole customer service experience and how its rude not to speak a word when a customer is asking for assistance. Fast forward to the doors. The man that showed up to help us, I explained I was earlier and Ben helped me and he explained he was on lunch. So there was a door that was returned and the box was pretty beat up, I explained that Ben said there were 7 more in stock. The man then proceeds to get the storm door down from the higher shelves, now lets get to the inside fiberglass door. They had a couple in stock and the one on the floor was pretty dinged up on the trim so he took it upon himself to get one down from the higher up shelves and upon inspection of the door that one was in worse condition, He said that can be fixed up with putty or new trim. So if I am not mistaken for the amount I am paying for the door it should be in new condition? without any blemishes or needs to be fixed or replaced. Maybe the next customer will achieve the customer service I did not receive. Maybe a course in customer service is needed to learn how to interact with customers in the future. This whole experience was unexceptable and I will be driving further for another competitor of yours from here on out.

    Stockham Lumber - hardware - Updated May 2026

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