Wide variety of building products. Great customer service. Very helpful in general.read more

SRS Distribution locally known as B&L Wholesale Supply - Rochester FRAUD and borderline Identity…read moretheft!!! A salesman at the local office filled out a Application to open a business COD account for my business and HE SIGNED my name! This was done without my permission or knowledge. This was also done after i specifically told the salesman i was staying with my current supplier and not switching to his company. This was done while the salesman was on COMPANY time. Furthermore the manager admitted that this was done by his salesman!!! The manager stated to me in voicemail and to local police officer that "was a misunderstanding and will delete account" Typical Corporation management sweeping everything under the rug and "no big deal" attitude. Have it all in written documents, emails, texts and voicemails. Police report filed. BBB complaint, Attorney general consumer fraud department, SRS corporate office and Attorney to file suit will be coming Monday Morning. This is NOT legal or how business is conducted!

Everything was fine at Lowe's today. I did not give it a five star because they had the self check…read moreout lane open and they tried to get me to do it. I hate the self check out. I only go to the lines where a person does the check out. You should open more actual checkout lanes. There are so many people working there and yet you still have to wait to check out with only one lane open. Just my two cents. I always go to Lowes over Home Depot. But get another check out lane open.

Bought an EGO lawnmower in Greece NY store, needed repair -- they don't offer any service, keep you…read moreon hold 5-10 minutes to let you know they have no recommended service centers. Receptionist was singularly moronic, probably just whom Lowes look for. There is a book, "Enshittification" by Cory Doctorow, describing the process wherein corporations first appeal to customers, then vendors, then employees, finally becoming indifferent to all, entering their "Extractive" phase, benefittting only shareholders. The book cites Amazon, but same with Lowes: all part of American decline. Remember when I would put up with lack of service for 'warehouse' price advantages -- which are no longer available. In 10 years these horrid stores will probably be replaced by data centers. Now 80, I will presumably be dead by then -- fortunately. I will try and live a useful, compassionate rest of life, as I assume a basic difference between heaven and hell is the absence or presence of such places as Lowes.

I love this establishment! The food is absolutely amazing! Every time I walk in there, the staff is…read moreso friendly, and is always willing to help and get me what I need, and fast! I am so glad this establishment exists, and it is a wonderful addition to the community!

I am very disappointed with my experience at 84 Lumber last weekend. I went there hoping to find…read morebetter-quality materials and more professional and knowledgeable employees than I typically encounter at the local big-box stores. Unfortunately, neither was the case. The pressure-treated boards are stored outside in the parking lot, and the majority of the boards I looked at were bent and twisted. I purchased a couple hundred dollars' worth of pressure-treated lumber from 84 Lumber, but chose to purchase the rest from Home Depot. I'm very happy that I did. I also special-ordered a small amount of Trex decking and asked if it could be cut into shorter lengths so I could transport it more easily. I was told that this would be no problem, but that cuts could only be made in 1-foot increments. I was also told the material would take approximately a week to arrive. After waiting a week, I went to the store to check on the order and was told that the order had never actually been placed and that I would have to wait another week. I had taken a week off from work specifically to build this deck, so this mistake delayed the completion of my project by another week or more. I eventually received a voicemail saying the material had arrived and was ready for pickup. I went to the store on Saturday morning, only to find that the material had not been cut yet. Two of the boards I ordered were 20 feet long. I understand that decking boards are often slightly oversized, so I asked if they could be cut in half at 120.5 inches so I would have two 10-foot boards, which was what my project required. I was told no because store policy only allowed cuts in 1-foot increments. Unfortunately, the employee making the cuts also had a very poor attitude and, in my opinion, went out of his way to do a careless job. I will be attaching pictures showing the different cut lengths from this order. While the cuts were being made, I asked another employee whether the special-color-matched deck screws required pre-drilling and, if so, what drill-bit diameter was recommended. He told me the recommended pre-drill size was 1.875 inches. He was otherwise very nice and courteous, but that answer was obviously questionable and did not inspire confidence in the product knowledge at the store. Maybe you will have a better experience if you are a contractor doing a lot of business with them, but as a DIY homeowner, my experience was extremely disappointing. Based on this experience, I would recommend that other homeowners consider shopping elsewhere. I expected better quality, better communication, and better customer service from 84 Lumber. Unfortunately, I did not get any of the three.

We bought a new fiberglass exterior entry door for our home from Morse on August 13, 2025, in the…read moreamount of $5523.99 (Order No. 900475). The door was delivered on October 27, 2025. Jim Gardner recommended by Morse Sash and Door, arrived on October 28, 2025, to install our new door. He and his family members who accompanied him were pleasant to work with. We sent Jim a brief text thanking him for a pleasant experience. We didn't know at the time of our "thank-you" the problems that lay ahead of us! We wrote to Morse a report of installation defects. Our concerns were listed along with what we would consider Success Criteria for a completed and professional installation of our new door. PERFECTION! We have notified the local NYS Attorney General's office of our situation! We are also discussing attorney involvement! We were looking forward to a door that was easier to open and didn't have drafts pouring in each day. I'm afraid there were important steps in the installation process that were amiss. The plastic dust box and the security strike weren't even installed as well! The air infiltration is also going to account for a substantial addition to our RG&E bill since we have had air coming in since October 28 for a total thus far of 102 days! Would this be something you would want for your own home? Our expenses incurred thus far for our new door are as follows: Door and hardware $5523.99; Painting (inside and outside) and any wood needing replacement $1664.10; Installation $1720.00; Old door removal $200.00. Our total is $9108.09 for all activity associated with our new door. And, we STILL have a door that's difficult to work with, and we STILL have drafts coming in! We are now awaiting for a part that is due this month - but NO DATE GIVEN FOR ARRIVAL OR INSTALL OF THE NEW PART! A BRAND NEW DOOR NEEDING REPAIRS ON IT! SHAMEFUL!!! We are now in the THIRD severe cold event for our area. The temp when we got up this morning was 2 degrees. The high today is 4 degrees. The wind chill is -18 degrees today and expected to stay that way all day! Still have the cardboard and the shrink wrap in place on the front door! Have sent videos to Morse and Attorney General's office showing the movement of the shrink wrap on the door!!! This is the worst place in the world to ever do business with! Caveat Emptor!!!!!!!!!!!!!!!

I was working on a project for my living room with built ins. I required shelves and countertops…read morefor cabinets that were a unique size and I wanted good quality wood. I reached out to a few lumber stores and decided to go with Morse. The sales guy was very nice and came out to my house to measure (even though the lumber was still too long and had to be cut down by me). The lumber was delayed several times being delivered, which not a huge deal. Since it was delayed being delivered it took me awhile to get around to staining them. I was out of town for several weeks (sometimes you're just busy!). While I was waiting to stain the wood, they were laid on cardboard and covered by blankets in my garage. Well protected from any damage. By the time I got around to staining them, I noticed a few of the shelves were damaged. They had marks in them that were clearly visible. And the wood used for the shelves was a lower quality than what they used for the counters (and they were supposed to be the same). So I reached out to the sales guy who was very nice when we met previously. However I didn't get a response and had to reach out 3 times to hear anything back. After a few weeks of the initial communication he came over to look at the damage (I had provided photos as well). However at this point I had already completed the staining due to it taking forever to hear back (and if you have ever done this, it takes forever). I didn't want to have to start over again, so the salesman and I agreed they would just credit me for the damage. A week goes by again and I don't hear anything, so I reach out (again no response). Finally the operations manager calls me (left a message since I couldn't answer at the time). At this point I am not even mad, but here is where they get the one star review. I had to call the operations manager back 3 times before I could get him to answer (even left messages with no call back). When I finally talked to him he was not very nice and blamed all the damage on me. He literally said that since it had been so long I probably damaged it myself or had someone come over and damage it for me. I get that it had been awhile, but again the delivery was delayed and I couldn't get the sales guy to respond. The operations manager was just rude and provided a terrible end to this experience.

We ordered a 30" x 80 framed solid wood door. The girl on the phone asked my husband what size…read moredoor he wanted and gave him their product number for it (nothing that meant anything to him and nothing that indicated she had gotten the order accurately). When it was delivered, it was a 32" door. When he called about it, he was told that they would order us a 30" door for half price delivered. BUT...no take backs and no credit for their mistake. Take your chances...make sure they get your order right or you will eat it! Oh, and then I called and left Mr. Matthews a message but no return call.

I'm about to put a lawsuit in on Mathews & fields lumber co. They are taking forever submitting…read moreunemployment insurance claims paperwork and I want my back pay. I already got hired at three different jobs which I'm going to work all three cuz I'm a beast like that. 2 part times and a full time. At least 2 of them I'm taking for sure. but I want my back pay. Don't ever work for Isiah Bingham or his dad or that lumber yard they suck! After 10 months of all the overtime I worked in extra work I put in when no one else did And I couldn't even get a single dollar raise or even over any sick days or vacation. If there ever was a company that operated not by the books it's them. I swear I don't even think they have a book to go by. Either that or they lie on all their paperwork. And they should be safety audited. I got injured pretty much everyday because of unsafe working conditions and poor training. They treat their employees like crap and the other employees treat each other like crap and swear and yell and are completely unprofessional. I worked hard. Meanwhile, the lead on the truss table is always on his phone gets to take however many paid days off He wants and takes as long of breaks as he wants without any repercussions. He does not lead and he does not train or answer questions from his co-workers, just greets them with disrespect and arrogance. I voiced my concerns on safety and the mistreatment of each other there and was only met with confrontation and my supervisor even put his fists up and threatened me and told me to shut my mouth. They just wing it everyday. Lousy.

they have helped three times in the past 3 years. First, they responded the quickest for emergency…read morefurnace repair. they got our 20 year old machine up and running before the house temp dropped below 50, in the middle of winter! so, when the old water heater gave up the ghost, we did not hesitate to call, and they gave us a great install, estimate was fair and work was done very smoothly within a few hours. last year we couldnt get the furnace to start, they had it troubleshooted and fixed within 2 days, at a reasonable cost. these guys are the real deal.

My husband and I have been loyal Sniderman Hardware customers for 10 years, but we were recently…read moreghosted and gaslighted for two weeks. A crew showed up once to review our bathroom project, yet we never received an actual estimate despite calling several times. After finally being promised a specific time frame for a second visit, no one showed up and no one followed up. We value local businesses, but we value our time more. Sadly, after a decade of loyalty, we won't be using them again.

They say they will build a pole barn in 5 days. Let me just say I am going on 2 months of defects…read morebeing repaired because they sub out the work to some incompetent crews. Brian DeMello is a nice enough guy but they have zero project management oversight and they build shoddy pole barns. I will be spending most of my Summer fixing mistakes they made. They didn't bother to plumb the trusses when installed, and all of the purlins are crooked so all of the fastener lines are crooked and look like garbage and they won't fix them. They have replaced about a dozen panels they installed dented at this point, along with other material defects and still aren't done! Run, run, run from Santelli pole barn builders.

Contracted and placed a large deposit with Santelli Lumber to build me a Pole Barn. My salesman was…read moreBrian DeMillo. Brian delayed multiple times the start date of the Barn after almost one year of delays I decided to write a letter to Art Santelli the owner. I got a reply from Marc Santelli claiming he is the president of the Company. Via email he decided to alter the original contract and made a large price increase and removed all the interior work that was to be done in the Pole barn per the original contract . He would only build my Pole barn if I signed his new revised contract with the large price increase and the original interior work eliminated. That is a Breach of Contract, so I filed A complaint with Better Contractors Bureau. BCB was able to get my deposit returned to me. For any business to do what they did to me speaks volumes of the type of people you are dealing with. Stay clear of this Company they are bad news.