I had only a couple of days to find a storage, and at the time this place was pretty close to where I lived. The type of job we were doing required a couple of days straight and the hours of operation were not conducive to what had to be done. I ended up having to short change my loads and drop them early to beat the gates and wait until 9am to do loads in the morning.
I have never moved and NOT needed a late or an early entrance to my storage. These guys don't have anY way to make a singlevexception to this, which MAkes the facility difficult to work with.
I got past the initial move in, but the hours have continued to be an issue. I often don't know my schedule the next day until 7pm and I have repeatedly had to begin my day without items because the gates are closed.
Three Sundays ago, as I I did another large move, I had two guys with trucks and trailers paid and loaded we got to the unit, and on a Sunday (1st Sunday of the month, the 3rd)
with NO NOTICE of ANY KIND, THE GATES WERE CLOSED ALL DAY LONG.
This company has no problem locking you out of your belongings if your a day late. It would be easier to swallow if someone were apologetic or even accountable, but there were no explanations or apologies to be had when asked why I was locked out on an important day when I had trucks rented and people paid.
Lastly, the unlike are not water safe. Last week, I found a pool of water inside the unit from a fairly light rain. It reached over 18 inches in the unit and my gardening tools ..shovels rakes etc were just sitting in a pool of standing water.
I can't justify paying this company again. Especially after a rent raise with no prior notice or anY improvements in the facility or with anY customer service. I'm finished. Heed this warning and don't set yourself up for disappointment. read more