Great value and friendly service. I had my suit shortened and was very pleased with the results and…read morethe price. I will be going back.

Honesty. I brought in 3 pairs of pants for hemming, and when I went back to pick up. Rachel only…read morecharged me for 2 as one was already short enough or close to it. So she did not do anything with it this no charge for that pair. Most other shops would have just charged me for ,3 instead of 2.

I took a dress in couple weeks ago to get the arms shortens and the sides of the waist taken in…read more The lady's name is Julie (emp#334899). She told me the cost is $60 so I paid and left. When I came to pick up the dress (silky material), there were damages (nits and scrapes) all over the dress (front, back, arms, everywhere). Not only that, the alterations were so poorly executed. The arms weren't straight. They were all wonky. The seams don't line up. I honestly can't believe how horrible it is. I told her i was not happy with it and there were damages all over the dress. Her response was, "you said this was a cheap dress, so I gave you cheap discount." Firstly, I never said those words. She was making stuff up to cover up her mistakes. I told her I do not want to come in again. I want a refund for the alterations and my dress. She insisted come in on Tuesday to talk to her manager. And ignored me and went to the next customer. I don't have high hopes to be honest. I will be taking this to customer service. Overall, I HIGHLY DO NOT RECOMMEND THIS PLACE FOR ANY EXPENSIVE GARMENTS. The lady that helped me was not professional. She raised her voice, she was defensive, she denied the damages and was absolute ZERO help at all. STAY FAR AWAY FROM THIS PLACE. I would leave zero stars if i could.

This place has been around for a long time and the staff is good at what they do…read more They are not the cheapest but I find the rates reasonable. The service is good and my clothes are usually ready for pick up earlier than expected. They will send an email when items are ready, so do check your email, otherwise just pop by with the pick-up receipt on the date/time stated. You can also bring the altered item home to try. If it is not done right, bring it back and they will re-work it at no additional charge. That happened to my jeans which was still too long despite the hemming done. The location is also very convenient as it is right in Metrotown and nearer to the skytrain and bus loop area. Parking can be a pain as it is always crowded though.

Great service got my stain out of my favorite short. Thanks…read more The owner was very reasonable.

$109 to dry clean a quilt! Quite exorbitant. Expensive…read moreservices! Try A-Astar dry cleaning.. 1/2 price.

First time working with them. Having my Santa Claus suit faux fur replaced…read more Went over what I needed and she seemed to get the details. I will be posting the results when I pick up the suit in a 3 weeks. Thank you Santa Claus (for hire). Sleigh Phone 604-323-3559.

Had a jeans repair done here, $38 + $5 for mandatory cleaning. Got the jeans back, after wearing a…read morefew times, noticed the jeans had ripped again in the spot that had been repaired. I brought the jeans back expecting they would stand behind their workmanship, explained the problem that the jeans had ripped at the spot of the repair, was told I could pay again to have the same thing fixed. I told her I was not going to pay again for the same repair. Asked if there was anything that could be done to avoid leaving me unhappy, shrugged shoulders "sometimes it happens" NOT HAPPY WITH REPAIR, NOT HAPPY WITH POOR RESPONSE

AVOID! Do not take your clothes to this place! Metropolis Alternations will not take responsibility…read morefor a damaged garment, act rudely, and will not honor the receipt conditions or even offer a refund. My wife recently brought an expensive coat for dry cleaning and a minor alteration. Hellen (the lady at the counter) confirmed they could do the job for $120, she called somebody to confirm they were able to clean this type of coat. Upon collection, we noticed the coat has shrunk so much that the internal liners were hanging from the sides, and the coat was ruined. Their explanation is that my wife didn't show the coat "fit properly" before they ruined it. Nevertheless, they inspected the coat as some minor alterations were needed. Their excuse is not valid, they are supposed to be professionals and identify their mistake. As a member of the Metropolis community of business and a recurring customer, the lady insinuates we were trying to take advantage of them. I don't take this type of rude behavior kindly and I'm frankly disappointed with the way Hellen runs her business. I'm expecting to get a canned reply saying "I apologize for the inconvenience" and "This is not standard practice". Helen, the least you could have done is act with empathy and return the 120 dollars you charged for the dry cleaning services. Anything besides that is empty words.

Unfortunately I cannot recommend this place at all. The made a mistake hemming my jeans too short…read moreand when I went back to ask them to taper it to at least make it better now that it's too short, they wanted to charge me extra for a mistake they made. Customer service is non-existent, blaming the issue back on the customer saying "it's impossible for them to make mistakes and they are not stupid"...avoid at all costs.

A few weeks ago I decided it was finally time to have a pair of pants repaired that had a tear…read morealong one of the seams. These pants are one of my favourites, even though they didn't cost much to begin with, they're comfortable and fit nicely. I started by shopping around, knowing that tailors pricing can vary widely. Being close to Metrotown, I started there. I was quoted $25 at two shops and $20 at another, with a turnaround of about a week. Fast forward to a day or two later and I found myself walking around New West with some time to kill. Again, pricing varied, but having read great things about Wizard I decided to pay them a visit. I will say the price quoted was not the cheapest of those I received in New West, but it wasn't far off. The tailor explained how she would fix the tear and that it would be ready early the next week. I agreed, and a receipt was given to me and the pants left for repair. Fast forward to the next week, my receipt was presented and the pants brought out. The tailor encouraged me to try them on and I did so. As far as I can see, they look and fit great, and it's hard to make out the repair with the naked eye. I'm pleased with the quality of the repair and will certainly be back to Wizard of Needles in the future.

Fast and friendly service, fair price, quality work! Will be back next time I need alterations.read more

These guys are magicians when it comes to any type of alterations or materials for an alteration…read more And all for a very affordable price. I highly recommend them.

The owners are friendly and punctual. Prices are reasonable. It's close to bus stops; the only…read morenot-so-pleasant thing is having to go up a staircase to get to the shop.

My sewing machine motor burned out and this was the closest singer dealer, sewing machine repair…read moreshop. The lady that helped me at the shop, Lee, was really nice. They fixed my sewing machine within less than two weeks. During the fix time, they called me to tell me what was wrong and any additional prices for parts to finish the job and how much it would cost, and even gave me options. I picked it up and I'm super happy. Tested it everything works just as new. There is limited parking in front of the shop on Kingsway, but there is plenty of parking on the side of the building. Although it's on gravel area, park smartly, and considerately. Don't be discouraged to stop by and visit this shop for any of your sewing machine needs.

TERRIBLE SERVICE! Ordered accessories for a sewing machine and was told they'd arrive in 1-2 weeks…read more After 2 weeks I'd heard nothing from them so I called and left a message on their answering machine. Two days later I still hadn't heard anything so I called about 4 times consecutively until someone picked up their phone instead of letting it go to the answering machine. The person explained that orders are placed in a Surrey location and she had only found out recently that they don't place them until they reach a certain value. I asked if my order had been placed and she had no idea. At my request, she followed up and called me back - my order hadn't even been placed yet and they had no way of knowing when it would be placed. I needed those accessories for a sewing class, by a certain date. It seems they had no intention of letting me know the status. I cancelled my non-order and will not be using them ever again.

What a great find! Excellent work and a fair price, if you need a tailor, I recommend Moki's.read more

Food is fresh and delicious and not too pricey I will come back for sure. They're deep fried…read morechicken is so good