I had a shoe strap that broke, and I wanted to get it replaced with a small piece of white elastic…read more No repair was necessary to the actual shoe; the elastic would be a separate piece, just a small add-on. I went into this store to see if they could help me. The lady saw the shoe in my hand, and before I even got to the counter, said, "we don't do shoes". I started to explain that it wasn't a shoe repair that I wanted, but she repeated, more forcefully, "we don't do shoes". I got a couple more words out when she repeated it a third time, like I was an idiot. At that point I gave up, said "OK", and left. OK, I get it, they don't do shoes. But a bit of courtesy, and maybe even helpfulness, would have been nice. I have lots of normal non-shoe-related repair and alterations work that needs to get done. But I won't be taking it to Stitch-It.

Needed at rush job close to closing. I thought I'd have to wait til the next day but within an…read morehour, my pants were hemmed and ready for pick up. Very professional and accommodating. Thank you.

Got my jeans hemmed here. I noticed the stitching was not properly secured and was unravelling…read more Manager was rude when I brought it to her attention. Won't be coming back.

Poor service. Dropped off jacket a week ago. Arrived to discover had not been done for an…read morealteration, had to wait for manager to come in. Was told that the girl had not done it. No compensation offered. Didn't have my jacket for the event I needed it for. Arrived today. Every person in line had an issue with pricing. Stay away from this place. They can't commit to a simple thing and when they screw up they don't offer any compensation.

A great laundry mart, a very friendly, clean, and comfortable place to get your laundry done…read more I regularly drop off my laundry there, and always clean on time, and I just love the way it is folded so nicely. I highly recommend it.

Pretty good drop off service. Its been a while since I've…read morebeen to a laundry mat. My washing machine broke and had no time for the self service laundry, I opted for the drop off service. It was close to my work and convenient. I dropped off around noon and picked it up when it opened the following day. They did a pretty good job, it was clean and nicely folded. The laundry was charged by weight, it can add up but the price you pay for convenience. The laundry mat looks clean, lots of machines I don't know how much they charge per use but I would assume way cheaper than drop off service.

Pretty much a scam. Barely did anything to fit my clothes. I took in a romper and it seemed like a…read moregood fit in the store, then when I got home I realized I had tried it on with the pins still in. Nothing had been done!

Just had a very expensive bathing suit tailored here. They did an amazing job and were able to get…read moreit done before my vacation in just 3 days. Highly recommend! I will go back!!

I small and sort of inside and at a corner. Inside may look quite messy and outside a little tacky…read morebut the staffs there always have good attitude, pretty good skills and know what they are doing, pretty on time, and reasonable prices. Bus stops at walking distances and quite a few parking spots. I come here quite often for dry cleaning and never disappointed. I trust them with my clothing, and you can too

I spent $210 to have my bridal gown dry cleaned and sealed in a box. After my honeymoon I lifted…read morethe lid to the box to look through the window to see my dress and the sealed box was ripped three inches on the inside. I went back to poco tailor & dryclean and I spoke with Sharon (the mgr and owner's daughter) she uncomfortably laughed at me, she told me it was not her who ripped it and refused to help me with getting a new box for my dress, and asked me to leave her store. I would highly recommend you spend your money else where. I am very upset with the way I was treated and the poor customer service.

All works they've done on my dress were excellent. I really…read moreliked those slimmer-look lines.

Horrible. They don't know what they are doing. Used to be owned by a European lady and she did…read moreexcellent work. This shop has changed hands. It is dirty and they don't know what they are doing.

Absolutely excellent My dress was ready early and the…read morealterations were excellent and the price was fantastic highly recommend

Dropped winter coat off for new zipper at end of May. No rush obviously. Told end of June. I…read morecalled. Not ready. I need a bit more time I was told. Called 2 weeks later. Not ready. I'll get it done next week. 2 . Not done. Took my jacket to someone else. Poor service.

Had my wedding dry cleaned here. I don't know what process that goes through cleaning a wedding…read moredress, but mine was lace with lots of delicate beading. I was quoted about $300, and it would take bout 3 weeks to do. I was expecting a call, but I kind of forgot about it until recently. It was partly my fault since I didn't check the tag for what day it was ready for pick up. My husband picked up my dress for me, I've seen so many horror stories about some dry cleaners giving past brides back the wrong dress back. I got the right dress, with the custom hanger I had on it and the garment bag. I was charged $174 for the job, I was happy that I was under quoted for it. The first thing I noticed that that there was faint tan stain around the center of the sweet heart. I had spent a few days trying to get out the wine stain left in the dress before dropping it off. I thought that it would help them clean it faster. My husband didn't notice it when he picked up. I guess I can't complain about the price I was charged. They did miss a spot and my dress was fairly clean already. I had only wore it my ceremony and dinner. The shop itself is brightly lit in the front, dimly lit in the back. Makes me wonder how they manage to do alterations. They do have a bright light around their sewing machines, so that's a bit of a relief.

I've dealt with Suterbrook for over 2 years now. Have always been happy with their service, prices,…read moreand the store offers excellent dry cleaning as well as skilful alterations. Highly recommended.

I created this Yelp account in order to share my experience with Busy Bee Drycleaners. I was…read morerecommended to try this as I was told they are "family owned" and I wanted to support a local business. I was disappointed. When I first picked up my items (on Saturday) I noticed brown dotty marks on two of the pieces. One was slightly creased (I am OK with that). Another looked a little worse for wear. I was advised by Busy Bee that my dress looked like that because the manufacturer mixed black and white colors and this is what occurs when manufacturers do this. i.e. it can look a little worn because they said the black can bleed into the white. I was very surprised because it's Judith and Charles, and I've never had an issue with J&C. As a result, I called Judith and Charles on Monday. J&C advised me that they had rarely seen it like that, but it can occur if a drycleaner uses too many chemicals. J&C offered to take my dress and dryclean it with their own drycleaner. They said that I shouldn't use this drycleaner again and recommended I use a different one or handwash it myself in future. I had told the store that I was unhappy with what I saw so they had asked me to leave it with them. When I picked it up the second time, and after a calls with the proprietor, I would say that it's not worth the hassle. If something goes wrong, it's a little painful and I really didn't enjoy this experience. Also, I really want to be confident that my clothes are CLEAN. Even though they removed the brown dots (I have no idea what it was - chocolate?) it didn't make me feel comfortable. In future, I'll stick with Suter Brook/ Sun Square or Harbor Downtown Drycleaners - all who I have used for many years. I'll never take any pieces I care about here nor do I recommend them. They do do a lot of business with local corporate clients but a very disappointing recommendation.

This place makes me wish I had more stuff that needs dry cleaning. I dropped off a huge pile of…read morevery dusty couch and cushion covers on Wednesday morning, and was told by a cheery fellow that they'd be back on Monday since they're closed on the 24th and 25th, of course. I guess I looked disappointed, because he said if I didn't need them ironed he might be able to get them back to me by the end of Thursday, which I agreed would be great. Well, I got a call later the same afternoon to let me know that everything was already done! I was delighted, and picked up my refreshed covers that evening from an equally cheery lady. This morning I got a call from her apologizing for not having applied a discount that I didn't even know I was eligible for in the first place, so now I also have bonus surprise credit. All in all, this was an exceptional experience. I'm sure I can find something in my closet that says dry clean only... or maybe it's time for me to stop avoiding those tags!