AVOID! Do not take your clothes to this place! Metropolis Alternations will not take responsibility for a damaged garment, act rudely, and will not honor the receipt conditions or even offer a refund. My wife recently brought an expensive coat for dry cleaning and a minor alteration. Hellen (the lady at the counter) confirmed they could do the job for $120, she called somebody to confirm they were able to clean this type of coat. Upon collection, we noticed the coat has shrunk so much that the internal liners were hanging from the sides, and the coat was ruined. Their explanation is that my wife didn't show the coat "fit properly" before they ruined it. Nevertheless, they inspected the coat as some minor alterations were needed. Their excuse is not valid, they are supposed to be professionals and identify their mistake. As a member of the Metropolis community of business and a recurring customer, the lady insinuates we were trying to take advantage of them. I don't take this type of rude behavior kindly and I'm frankly disappointed with the way Hellen runs her business. I'm expecting to get a canned reply saying "I apologize for the inconvenience" and "This is not standard practice". Helen, the least you could have done is act with empathy and return the 120 dollars you charged for the dry cleaning services. Anything besides that is empty words. read more

Unfortunately I cannot recommend this place at all. The made a mistake hemming my jeans too short and when I went back to ask them to taper it to at least make it better now that it's too short, they wanted to charge me extra for a mistake they made. Customer service is non-existent, blaming the issue back on the customer saying "it's impossible for them to make mistakes and they are not stupid"...avoid at all costs. read more

They don't measure, they just eyeball the alterations. Few times I requested them to alter my pants and every time the other leg is longer than the other. It is very obvious that I don't know how it was missed. I had one top that was also ruined, I ended up altering it again myself because of uneven cut and hem. If not crooked, they curve the hem, which is not supposed to be. I only keep coming back because there is no other service close to my place. My advise, don't risk and don't waste your money here. read more

Incredible work and amazing customer service. She clearly knows what she's doing and is very confident in her skills. I trust her implicitly. Wouldn't bring my things anywhere else. She shortened a tricky satin skirt (from the top!! Shortening it and replacing the zipper) for a party and it looks absolutely perfect. The price was very fair and way less than I honestly expected. Could not recommend this place higher. 5 stars without question. read more

I just picked up my Burberry Jacket, that needed to be altered. At Metropolis Alterations, Hellen did an amazing job, fit me to a T! So happy that I can wear it! Thank you so much Hellen! read more

I am very grateful for the service and attention to detail from the staff at Metropolis Alterations. This is true for about five outfits that I have had altered and fitted to my liking. As such, I'll look to continue my association and business with the establishment. read more

Why are these guys so great? 1. fantastic location - in the Metrotown mall 2. same day service if you go before 1pm approx 3. reasonable prices - $8-12 / pants hemming 4. dry cleaning option if your heart desires 5. changing rooms with big mirrors in the main entrance area I've used them a few times already, and am thrilled with their work. read more

It's a sigh of relief bringing my stuff here for helming and alterations. There is personal attention to the work they do, it's like your mom or aunt is helping you out. Great friendly service and their estimates on when things will be done are always on time. They have fixed things for me that others have screwed up *cough* Two Sisters *cough* I've been coming here for over 10 years, I regret not yelping sooner. read more

Great prices, great customer service, ad a great location. Bought a suit that required some alterations done for a better fit. Found Metropolis Alterations on Yelp. A convenient location with ample parking. The courteous staff altered my suit perfectly to my requests. The turn around time time was fast (less than a day). I will definitely return with alterations. read more

I wish I could give ZERO stars to this place!! When I walk into an alterations place, I expect them to be able to measure me correctly. BOY, WAS I WRONG. I stumbled into this alterations place in December because I needed to be fit for my wedding dress. My bridal shop is in the states and I was unable to go in to get fit with them. The woman seemed bothered by my request but agreed to do it anyway. Since I was not buying anything or getting service from her, I understood the frustration. She then fit my bust, waist and hips. Simple measurement, right? I passed those measurements onto my bridal shop. Well, today I went in to try on my dress for the very first time. MY DRESS IS 3 SIZES TOO BIG. "How is the possible?" was my first question to the bridal shop. She pulls up my sizes, and then remeasures me. My measurements were completely different. I will say I have not lost weight, changed sizes or anything. THIS PLACE CANNOT MEASURE CORRECTLY. I am so incredibly disappointed in their service. Not only was she bothered by a simple request but she has now cost me time and money because she can't do her basic job. PLEASE DO NOT EVER GO HERE. read more

I have moved all of my alterations over here since ownership changed over! I live Downtown, but make the trip over because it's so worth it. Hellen and her team are extremely talented and can get even the most complex requests done. I had a rush job for a dress I needed for a press conference, and the top of my dress was too tight. Hellen was able to add satin panels to the side to extend the top portion and did it so seamlessly. You couldn't even tell it was there! Everything else has been done within the promised time and looks/fits exactly as I would've hoped. Thank you so much! read more

Not sure what is all the shade about in the other reviews of this place but I actually got pretty good customer service and a satisfying end result for a dress pants I got hemmed. I bought my very first suit for an interview and an upcoming Christmas party. It wasn't a very expensive suit set at around $600 for the jacket and pants. The pants ran a bit longer on me so I had to get it hemmed. I was a bit skeptical and worried because the interview and Christmas party was really soon and at the same time I don't really want to rush whoever is going to hem my dress pants and end up having a bad result. I went to this place because they are the only ones that could accommodate me. Even the higher tier tailors in downtown were either really booked up or just couldn't accommodate rushed service unless you are their frequent clientèle (y'all know how these high class places go). So I dropped off my dress pants on a Sunday morning and was surprised that they said I can pick it up 4 hours later. I insisted and told them no rush but the lady (blonde, really nice lady, may be the owner) confidently said to me "it's OK". I was worried when I pick it up I'd be disappointed..because you know..spending that much on a dress pants and having an urgent need are just really the worst recipe for disaster. 3 hours later I pick it up and it was really nice done, the stitches were even better than the stitches before and it fit perfectly both length and feel on my legs. So yep, I'll definitely come back to this place and will actually bring my pants here for hemming now! read more

I had my prom dress hemmed here. I gave them two stars because 1) the initial customer service was very good. The staff was very sweet, complimenting me on my dress, and seemed to know what they were doing. 2) they eventually fixed what they started, at no additional cost. Basically a brought in a multi-layer, tulled prom dress to be hemmed. I was measured and quoted $200 dollars, which, although expensive, was not unreasonable for a 4 layer formal dress. Two weeks later, when I picked up my dress, it was my bad that I didn't bring my heels to try on the length there. When I tried it on at home, the dress was an inch and a half sweeping the floor, when I had initially asked for it to be approximately half an inch off of the floor. When I brought it back, long story short, the owner kept coming up with excuses, basically not believing that she had screwed up, eventually making me make 3 trips until finally agreeing to redo it. Tl;dr: they messed up on my prom dress the first time and did everything humanly possible to avoid/delay fixing their own mess-up. If you have a pair of simple jeans that need hemming or something, I'd say go ahead, it'll probably be fine. However, if you are looking at using them for your special occasion dress (wedding, prom, etc.), just find someone else. The stress is not worth their average pricing. read more

Wow, I can't believe this place is still in business. I have no idea how they managed to get any decent reviews, the owners and operators of this place are crooks. I went in with my bridesmaids to get their infinity dresses hemmed, and I know that these are relatively simple materials to work with. I was charged $45 dollars EACH to hem them. It is also pertinent to point out, that the owner led me and four other people to believe that it was going to be stitched at the bottom and guess what, all they did was cut the fabric - no stitches in sight. I paid $200 to have someone cut 4 pieces of fabric. You have GOT to be kidding me. If you're considering this place for any alterations - ESPECIALLY wedding alterations, I would stay far, FAR away. This place has no qualms gauging you. Brides, you really don't need the stress this place will inevitably give you - from one bride to another, trust me on this. People who are giving this place good reviews must be fake or have no idea what they are paying for. You can get better service and product results from other places. I would suspect that this place has since changed management from the previous reviews because it boggles the mind how or why anyone would be willing to pay those prices. read more

Great service and so so fast! I brought in my bridesmaid dress for an alteration and within 5 minutes I had it pinned and paid for (only 28 bucks!!!). Picked it up a few days later and fit perfectly. I recommend this place for anyone in need of a alteration or quick fix. read more

This is my go to tailor. Helen and her staff did an exceptional job on my overcoat. They shortened the shoulder, lowered the arm hole and let out the arms. It was fairly priced and came back within one week. I have nothing but praise for this place. read more

I came here to have my suit altered. I had the waist taken in, sleeves thinned and shortened, and had working buttons (surgeon's cuffs) added. That's quite a lot of work and chain alteration shops won't touch it. The end result came out great and exactly how I wanted. I was so happy, I gave them another suit and a bunch of shirts. Overall, the price for the suit alteration came to just over $100 (without taxes), which is very reasonable. I'm comparing to Oakridge Tailors, who does similar work for similar cost. The timeframe was also about the same, 1 week. This is a good place to take your alterations if going all the way to Oakridge Mall isn't that convenient (like for me). read more

$33.00 for 6 suspender buttons sewn on and one pair pants hemed..This place is overcharging big time!

This place deserves zero stars. They have no sense of customer service. I use to recommend all my friends to go here but I will no longer do so. I usually take my stuff here to get dry cleaned when I came to pick up my coat it was all dirty and covered in black stains. The people who I picked up from were rude and were not understanding. I will no longer recommend my friends to come here. read more

This is where I go to get everything altered. Pants, suits, winter jacket. They have never batted an eye at requests for specific changes and everything is so skillfully done that everybody will think how lucky you were to find such great fitting clothes. read more