Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

I recently needed to replace one damaged tire on my Highlander. Blake, the Shop Manager, personally…read moreexamined all the tires and explained why the failed tire could not be fixed. He also showed me that one other tire was worn and not long for replacement. He explained alternatives and, also, asked for my personal situation losing the use of my car for over a day so the replacement tires I selected could be installed. The tires I wanted had to be ordered but, in order to help me, an employee went to pick them up at the supplier. Rather than have me wait perhaps 4 or 5 hours while they got and installed the new tires, Julie offered to take me home and, when the work was done, she came to my house to take me back to the shop to get my car. I want to compliment and highly recommend having your vehicle serviced at the Midas Short Pump, on Broad St. and Short Pump Rd. The personal attention and service I received was way beyond anything I could hope for. Everyone was courteous , efficient, effective, and clearly operating to the adage "the customer comes first". Outstanding service in every way! A.R. Cruz

Very poor customer service I had made an appointment yesterday, which is Friday and end up my car…read morewas not done today. Never was one a phone call. Ask courtesy to let me know that was running behind and I had to call them to ask them is my car ready for pick up today end up that they say that my car will not be finished by tomorrow . Plus my steering wheel had oil all over around it . I would never recommend displayed to anybody else.

Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.

Js Auto repair is awesome! Jacob is very friendly and professional! He came to the house and got…read morethe brake job done in no time! His rates are super affordable and service is fantastic! Thanks again Jacob!

From the owner: We are mobile mechanics who come to you! We are dedicated to solving your vehicles issues. No job…read moreis to small. Message us with your year make and model and we will get back as soon as we can!

I was having trouble with leaking power steering fluid so I took my car to Ridgefield Automotive…read moreServices. RAS diagnosed the rack and pinion gear blew and charged us $1200 to fix; which btw didn't include front end alignment...because RAS does not do that! What automotive shop doesn't do front end alignments??? So, my husband pays and I pick up the car only to find the steering wheel was replaced upside down! WTF! Of course the shop is closed when I got my car, so my husband calls the next day to tell them about the issue. They tell my husband "that's normal, it'll be fixed when you get it you get it aligned" WHAT???!!! Ridgefield Automotive is a joke!!!

We have used Ridgefield Auto for over 20 years. They are honest, friendly, and efficient. They have…read morekept our cars running way longer than expected. Their pricing is fair and they will try and get used parts if possible and if you request. Highly recommend them.

Update 8/11/2026: Moore Cadillac is now open here…read more The Glen Allen, VA location of Complete Automotive at 4190 Dominion Blvd is definitely closed & not coming back. Moore Cadillac is relocating back here, I would estimate in Q4 2026. Complete Automotive's website says "temporarily closed", but they have confirmed hours for this location which has been closed since at least May 2026. The pictures tell the story. Even if the thinking was that a new Glen Allen location would be acquired, this location has been closed for months.

Customer service was bad and they were rude. I will never use them. I ended up telling them don't…read moretouch my truck I am coming to get it.

Highly recommend Aarrow Transmission!. We are from Florida…read moreand my son is in VA at college and needed multiple repairs on our car. Not knowing anywhere to go for repairs can be scary and stressful. Carlos and the team at Aarrow Transmission in Glen Allen provided outstanding service from start to finish. They handled the repairs quickly--taking only a day and a half from start to finish--charged a very fair price, and did high-quality work. We especially appreciated how consistently they updated us throughout the service. We couldn't be happier! Outstanding service all around.

Highly Recommend Aarrow Transmissions & Auto! I was in a bind last week with a transmission issue…read morethat immobilized my car while on a work trip to Richmond. After getting the car towed to their shop and explaining my situation, the guys at Aarrow stayed 90 minutes past closing to get me back on the road that evening. I waited in a very comfy waiting room and the employees provided regular updates and friendly conversations. I am extremely grateful to the Aarrow team for going above and beyond to get a new customer out of a stressful situation.

I had been a customer for more than a year. It is close by my home and chose it for that reason…read more Very reliable, reasonable and on time, they do give a call when it is ready for pick up. I have a jaguar also, they were upfront on what can be done and what not. Very nice people, friendly and provide clear details.

These fine folks have repeatedly repaired my aging car and truck and have helped my friends as…read morewell. Their repairs have worked and they've known what was, and wasn't, worth fixing on my vehicles. And they've been unfailingly patient and courteous with me (I can be cranky when my car breaks).

I contacted Lee's mobile garage to replace a worn-out alternator. He is extremely professional and…read moreknowledgeable. He was able to replace the alternator the next day. He was thorough in providing pictures/video of the work that he performed. I am impressed to say the least. Pricing was incredibly competitive. Will use him in the future for any further repairs. Thank you Lee!

From the owner: At Lee's Mobile Garage, our mission is simple: to provide top-notch auto customization, repair, and…read moredetailing services with a personal touch. With three years of hands-on experience, we've honed our craft and built a reputation for reliable, friendly service. We love helping people make their cars uniquely theirs, whether it's through custom upgrades or fixing those unexpected hiccups. Our team is a group of dedicated professionals who genuinely care about the work they do and the people they serve. We understand that your vehicle is more than just a mode of transportation; it's a part of your lifestyle. That's why we take the time to listen to your needs and work with you to find the best solutions for your car.