I paid Mr. Steve Wilson to service my pool for several years and paid him to close my pool at the end of the 2017 Summer Season. At my request, he returned to open my pool in Summer 2018. He did not activate the motor and filter,and did not remove more than four 50 pound bags of sand from the water (on and below the steps).One of his technicians told my husband that an adjustment had to be made to the filter and they would return within a few days. I called Mr Wilson and he told me, he would return to activate them in a few days, but even though the motor and filter weren't on, it was safe to swim in the water. We did not dare enter the water.
Mr. Wilson never returned to correct the problems, and when I tried to contact him via telephone numerous times, he would not answer his phone nor return my calls. Finally in late August 2018 (when we had not used the pool), We contacted another company for help. The other pool company arrived, and we discovered the heater and filter were damaged and could not be used (that was why Mr. Wilson had not opened my pool). Specifically, Mr Wilson failed to drain the water out of the lines and during the winter months, water froze in the lines damaging my heater. Additionally, Mr. Wilson improperly closed my filter and the top had to be sawed off (in August 2018) to replace the sand. He still refuses to talk with me about the situation and has not reimbursed me for the cost of repairs (documented by receipts and photos). Please don't use Steve Wilson Pools!.
G. and J.T. Middlebrooks read more
