Rock88 made our dining experience 100/100! His Customer Service is top notch. He needs to be a trainer. Give that man a raise! I also work in Customer Service so it's important to me. Rock88 nailed it. Thank you Rock88 for being amazing Tabby, Jim, and Janna McDonald read more

The steak was superb. The potatoes were fully loaded. I've never had fully loaded good potatoes except for at home and that's what it was like homestyle I recommend this place every time. Drinks are great. read more

Sterling's Restaurant - Queensgate - Ribeye steak with fully potatoes and a side of salmon, butter, salmon people are gonna be like what the - Seafood Near Me - Richland, Washington

I'll start with I understand when days are busy service can be slow. But it took almost 40 minutes for us to even see a server. Our host delivered waters but after that no servers came by. Tables around were getting great service but my table was completely ignored. The gentleman and host were amazing though. Very apologetic and got us a server very quickly after I asked. read more

I was really disappointed with the service at Sterling's. We had to wait way too long, and the service overall was not very good. It felt like we were being overlooked for a lot of the time we were there. I understand that restaurants can get busy, but the wait and lack of attention from the staff made the experience frustrating. I expected better service from Sterling's. read more

Service was top notch and the food was amazing. Our 1st time here and we'll be back again.

What to say here, it's Sterlings. Not the greatest restaurant and far from the worse. The staff is generally on point at this locations and the bar tender usually mixes a great old fashioned. I have been here probably 10 times now and I must say, Sterling's is very consistent, which is to be commended. I have yet to order anything off the menu that wasn't good. Some things are just better than others but, all things aside, no major complaints. I recommend the chicken wings, surprisingly, and a steak with a side and yes, an old fashioned. If no kiddos, I recommend sitting in the bar. read more

I saw a review say "average food for an above average price" and I think that just about sums it up. The saving experience here was the outdoor seating with the river view. Would not return. read more

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Our server Sage was incredible.. Single-handedly made the experience 10/10 for us. On top of that, everything we ate was delicious. I had a steak, my dad had breakfast, brother had lunch, everything was incredible. Vibes were great, food was incredibly affordable, we went to another local breakfast spot, got three dishes for $80, came here got 7 dishes for $80.. 10/10 experience.. Will be back!! read more

I like both Sterling's, Sterlings on the River and Sterlings on Queensgate. However, I enjoy Sterlings on Queensgate much better. Their food and service is very good, the cooks do a great job. I have a veterans group that has breakfast there every other Thursday. The cook gets out 35-40 breakfasts and the waitresses know what everyone wants from memory. Brandi does an excellent job, she is very good and spends most of time keeping our coffee cups full. The staff is very courteous and efficient. Thank you Queensgate. Don Wicks Richland read more

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We dined in for breakfast for our visit at sterlings. We were greeted with friendliness and taken to our seat quickly. The menu is large and plentiful. The food came out fast and hot and yummy. The restaurant was decorated nicely and the lights were dimmed which was nice. Our server was wonderful and shower friendly as well. When we come back to the tri cities we will be back read more

Sterling's Restaurant - Queensgate - Seating - Seafood Near Me - Richland, Washington

Waited over an hour for light dinners and it wasn't busy. Was told that they didn't have enough cooks. Why is that our fault? Employees seemed to be paying more attention in the new bar area instead of the restaurant. Maybe the owners should stay in the bar business and give up the restaurant. The Patty Melt I had was oily and soggy. We've dined here for years, but won't be back. read more

I always want to like Sterlings. The one along the Columbia at least has a fabulous view. The staff was attentive and mostly welcoming. Enjoyed the large booth. The wings were so freaking fowl. There's no words for how gross they were. First off they aren't wings, they were sliced chicken breasts. Flavor was supposed to be garlic Parmesan but in reality it was Italian dressing with mozzarella and it was truly inedible. Flatbread flavor was good but the bread itself was like bread jerky and so so so hard. Was excited for the salad bar but the lettuce was limp and many of the veggies were off. The peas looked more brown than green. I went up once but was charged for all you can eat. Family always suggests Sterlings and each time it's incredibly underwhelming but this time I left starving and feeling queasy. Please don't make me go back. read more

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1st time experience was excellent! Great atmosphere, service and food. We had burgers and they will custom to your liking. Huge salad bar I didn't even know about so next time that's my go to!! Awesome place. read more

Place was so dirty, we also watched somebody drop a coffee cup on the ground and put it back on the table for somebody else to use. Floor was covered in food and filth. read more

I love this place! I went for the first time yesterday (I'm from out of town) and had Wesley as our server and he was absolutely amazing! He seriously didn't forget a single thing, he took his time to explain anything we asked, he brought out plenty of rolls, was so patient with the kids, and our table with so many people. He was so kind, laughed at our dumb jokes, and we really enjoyed him. The food was amazing, we all loved the salad bar there is so many choices. We loved everything we ordered. There is many drink choices as well. We will be in town again soon and will be bringing the rest of the family with us. Thank you Wesley for the absolute best service, because your smile, kindness, and patience we will be back and ask to be seated with you again. :) read more

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This Sterlings is amazing! We had a large group of people on a Saturday night and we didn't have reservations and they were able to accommodate us without a long wait. Our waiter Rock was absolutely amazing he was fast, never got anything wrong,and was very friendly! I highly recommend this Sterlings! read more

The food was very tasty and plenty of food and the homemade ranch dressing was my favorite part hand down the best I have had. The service was great our waitress made sure to check on us and brought anything we needed in a promptly manner. The ambiance was nice you have a view of the Columbia river and the booths provide privacy for your dinning experience I highly recommend this place. read more

Sterling's Restaurant - Queensgate - #53. Beach Party Platter - Seafood Near Me - Richland, Washington

Food is great. Kind of expensive but that's to be expected these days. But I'm a little disappointed. They don't offer a senior discount. Not sure about veterans but I'm hoping they have something for veterans at least. But nothing for seniors. That's sad actually very disappointed. read more

I went to Sterling's tonight, 1/30/2024 and ordered the #11 (butchers cut) medium rare with the salad bar and a loaded baked potato. Let me just say the service and salad bar were great. My steak on the other hand was overcooked and dry. I hate to be that guy that sends stiff back but I sent it back. While I was waiting I ate more salad bar and requested that they wrap my steak to go. Well, the second steak came out and it was wrapped up and package to take home. Again the service was great and pretty quick. Once I got back to the hotel room I opened the steak up and checked it and it was overcooked again. The steak was dry, I think it was overcooked because it was very thin and a steak that thin is almost impossible to cook correctly. read more

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We went for dinner. The salad bar is amazing -very fresh and expansive. and the wait staff were really attentive and friendly. We usually go for breakfast and it's really good too with a lot of unique choices. Highly recommend. read more

My wife and I went to Sterlings in richland for happy hour and decided to have the nachos. I was disappointed to see that they used the canned cheese rather than shredded cheese like cheddar. The taco meat was OK but there was not enough. The chips were good and so was the avocado but that did make up for the cheese and lack of meat. Wish I would have had the salad bar which looked great. Service was good and the interior was nice. read more

This last weekend, we had a small funeral for my husband's aunt. we wanted to meet at sterlings for lunch after. They don't take reservations on saturdays-just too busy and difficult to guarantee. However, the hostess was kind enough to check with her manager and they took down my information for 15 people anyway, reiterating that nothing was guaranteed necessarily. I was a little worried--what would i do if they were was no room or an hour wait time when we arrived? I didn't have a plan b! After the funeral, i called when we were on the way over. and not only were our tables ready, but two servers were assigned to us and took the best care of us. thank you so much! read more

I just have to say again how fantastic this place is. The chef knows how to cook. The French toast combo was all cooked to perfection. I substituted hash browns for my eggs and I was not disappointed, the perfect combination of crispy and soft, like my mind was read. French toast was perfect toast and my ham was still so tender and juicy. My waitress was also great with checking in enough to not be absent yet not pushy. Oh and don't forget the cleanliness and speedy service of the busboy. Always someone around to take care of you. We have a great place here and I pray for the staff and owners many blessings. read more

Sterling's Restaurant - Queensgate - How You will end your meal - Seafood Near Me - Richland, Washington

We had a large party reservation last night 3/2 and it was great! Our server was Rock and we had a great time! Thanks Again

A must-go to when in town from Western Washington. Great portions, fresh food, breakfast delicious- family favorites: chicken&waffles, Chicken fried steak, salmon and everything else. read more

i ordered the alaskan eggs Benedict hashbrowns well cooked and the salmon was delicious. my rating is due to the poached eggs being cooked completely well done. The yolk was cooked solid which is not ok. the cooks need to do a better job of checking the food before sending it out. Our server was great and had a great experience. read more

Brandi was a great server! Appreciate her. She was fast and friendly Food was delicious too read more

Sterling's Restaurant - Queensgate - Lunch and breakfast! - Seafood Near Me - Richland, Washington

the food was delicious and our waiter, Rock was excellent. I give him five stars myself.

What can I say....this place was horrible! We went to the one on Queens Gate Drive and it was terrible, service was mediocre and the food was not edible. In my garlic butter pasta the butter was burned which in turn made my noodles hard, and the cheese was all clumpy. We also ordered the seafood tango which says it's spicy curry sauce, there wasn't even a hint of curry or spice at all. It was bland and the fish had a horrible fishy smell. Oh and to top it off one of the servers kept coming over and leaning his arm over our booth and just standing there looking out into the dining room so it made our dinner very uncomfortable! Needless to say we will never visit this location again! read more

Rock the server there is absolutely AMAZING!!!! EXCELLENT CUSTOMER SERVICE SKILLS. Makes you feel right at home with the desire to return soon. read more

the service was great. so was the food! And the vibes of the place were great. Out server was great. I think her name was Britnee

Whatever you do... don't go to the bar! Horrendous service even to the point of insulting. The bartender made me wait at the bar for 20 minutes before even being served a drink while I had every intention of eating dinner here. Only didn't because I wasn't even offered a menu after having one drink. Bartender didn't even know how to make a martini and I overheard his trainer "don't worry about it you might have one of these ordered a year!" Probably the worst service I've experienced in all my years. No Kiddin folks.. AVOID!!! read more

Not sure what time they open? Was there at the Quennsgate store at 6am and doors are locked. The web page shows 6:30. My bad, I should've checked. The Parent store is open at 6am. So we drove to the G-way "Parent" store because they are open at 6am. I asked staff as we were getting seated about the opening times and they informed that the Queensway store should've been open at 6am. I will give them 4 stars because of past experiences and there is always room to improve. read more

Ridiculously small portions and horribly expensive, see my photos for why!!! The TINY orange juice was $5 (see the photo), the bagel was store bought as was the cream cheese and also $5 (see photo), the Lite Breakfast was ridiculously small and $13 (see photo). read more

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After talking with someone about this restaurant I decided to try it. Read some of the negative reviews. My experience was nothing but positive. Staff attentive portions were good. Place seemed clean and inviting. Burger was very good I believe they call it a Q burger. read more

Sterling's Restaurant - Queensgate - Q burger with garlic fries. - Seafood Near Me - Richland, Washington

Food and service are always good. Love the huge salad bar. Extensive menu with something for everyone.

Sterlings is amazing. I called Riverfront who did not have room for our party but recommended the Queensgate location and they saved us. Our softball group dinner of 40 people was delayed by another restaurant and Sterlings accommodated us right away. Large selection of food choices, staff was awesome and tentative. We have been very happy when we come to Tri-cities and had dinner at Sterlings. read more

Food is always good. This is a popular restaurant, so there may be a bit of waiting, especially on weekends.

The staff was great - friendly and helpful. I had the ATA Sterling - Avacado, tomato and asparagus eggs benedict - super yummy! And grits with butter and honey - nom nom nom. read more

My daughter took me there for a Father's Day's. We had the blue cheese and the sautéed mushroom steaks. They were great! Our server was excellent, attentive and friendly. Highly recommend. read more