Excellent soup and salad and sandwich today!! Friendly and polite service !! Highly recommend for lunch!! I don't know why others have rated it so low, great service and beautiful seating!! read more

Will never come back here. Ordered two large Mac n cheese's through the drive thru. Got home to find out I spent $26 on NOTHING. What a joke seriously so disappointed in this company and especially this location. read more

Panera Bread - Mac & Cheese - Group - Sandwiches Near Me - Richland, Washington

See all

We dined in for a late lunch on a Sunday afternoon. It wasn't very busy so that was nice. We ordered at a kiosk and that was easy. Finding a clean table was a little difficult as there were many empty but dirty tables open. I had a bowl of tomato soup which tasted as expected for Panera bread. While eating there was a staff member siting behind us complaining about a personal matter and saying lot of not appropriate words I'm assuming this person was a break I hope read more

Panera Bread - Bowl of Creamy Tomato Soup - Sandwiches Near Me - Richland, Washington

I gave franchise a second chance. The near Portland Airport was pretty awful and avoided the one in Richland. But recently we could not get waited on at the Kabob House on Duportail (totally ignored us) so walked next door to the Panera and had a very good experience. Food was good, coffee very good and service fast and efficient. We will go back. read more

I love coming here after a long day to grab a muffin, their food is great, service is fast and the place is really clean every time I go in there and always cleans off the table after someone is leaves. read more

I purchased the Toasted Garden Caprse from Panera Bread and I could not believe what I received. I've been unhappy with their food for a long time, but this is ridiculous. I expected. Basil, Arugula, Fresh Mozzarella. As if you were to make a Caprese tray. However, this sandwich doesn't come close with the iceberg lettuce, some creamy sauce that tasted like mayonnaise, and a hard, flat cardboard piece, which I think was an over-microwaved piece of cheese. It was disgusting to look at so I threw it in the garbage. Do the franchise owners even know their employees are sending out this type of product? Is there no quality assurance and training? Is it a case of when the cat is away the mice will play? All I know this is unacceptable and costs our family money! read more

See all

Today was the second time I found hair in the Mac and cheese. The first time was a couple months ago went and gave the Mac and cheese back and I didn't make a big deal out of it and just told them that it's kinda gross to me. Then today I gave the bowl back and showed them the short black hair and they replaced the Mac and cheese and I seen the manager that I had spoke with before about the previous time and I let her know and she was like "ok I'll make sure everyone's hair is pulled back." And I told her I do like Panera but this makes it hard to want to come back and she was like "well there's a new location opening in Kennewick". Well my first thought is ok well instead of just making sure everyone's hair is pulled back, why not wear hairnets and see if that helps.. I really didn't feel like the manager cared to much. read more

Every time I have come here it is poor service with horrible quality for the amount you pay. Confusion on buying through kiosk and having to go to separate places to get food. Paid almost 9 dollars for cup of Mac and cheese just to get the smallest cup possible and I go to Costco and you get a tub for same price. The employees don't care and a will mock you if you say anything. read more

I love Panera, unfortunately yesterday I had the worst sandwich I've ever had from there. I ordered the new spicy steak on Asiago bagel and it was so flavorless. The only thing I could taste was the spicy sauce, the spicy sauce didn't really have a flavor, it was just spicy. I am not afraid of spice, I eat spicy food daily. My sandwich had about 2 slivers of onion, unseasoned steak on an over sauced bagel. I am not sure what Panera was trying to accomplish here but it completely missed the mark of a delicious flavorful sandwich that I am use to getting there. So do yourself a favor and skip the new spicy steak sandwich. read more

The place is nice and the food is kind of bland, most of the time I come here I'm satisfied or just disappointed. Would not go out of my way to come here read more

When we were moving into our new home in the Tri-Cities, this particular Panera bread was on our go to list for lunch and sometimes dinner! Your typical Panera menu, the sandwiches and salads were great, soups came hot! Everything was consistently good. read more

Tried Panera for the first time today. Ordered 2 large soups, a grilled cheese sandwich and Santa Fe Cesar salad to go. We asked the kid working the counter the difference between a bowl and a cup of soup. He showed us a small bowl for the "cup" and a large bowl for the "bowl". When we received our food, I checked the bag and the soup were in small to go bowls. I asked if this is a large bowl and the lady says well it's 3 ladles of soup, but the bowl for a dine in order is more. I said why? She says because it's convenient. I said so I get less soup for the same price only because it's to go. WHAT THE HECK!! What a rip off... Never Ever Again! First and last time ever!!! read more

The Mac & Cheese was 5 stars because,it had the be right amount of cheese and it was perfectly gooey.The service was excellent and the girl was really nice.The ambiance of the drive thru was well,what you would expect form a drive thru. read more

Panera Bread - Mac & Cheese - Sandwiches Near Me - Richland, Washington

Great food, great service. Wonderful, friendly, knowledgeable employees. We love going to Panera.

Ordered the you pick 2. This is after waiting a few for someone to come up front. I ordered the strawberry poppyseed salad and French onion soup. My brother ordered the pepperoni flat bread pizza and French onion soup. Given a pager, told to go have a seat it will be brought out. It buzzed, nobody came. I got up to check window saw sign said employees only so I sat back down, waited some more and the guy who helped us was like didn't your buzzer go off?? Your supposed to come get it! I didn't argue I just didn't say anything. Not what he told us and their own sign makes it seem like I'm not to go there anyway. Soup was not warm, pizza was scant sauce, cheese and burnt pepperoni. It was the grossest pizza I have ever tasted my salad had brown lettuce in it. It was the worst meal and $30.00 of rip off. Highly disappointed at service and food. Never going back! read more

Service was pretty good considering they were working under covid conditions. Only one tablet up front to order on, so that was a slowdown. On the other hand, they did bring out our food items that I could not carry on the first pass. Cleanliness looks good, but getting the water to turn on in the ladies bathroom faucet was nearly impossible! I had the chicken bacon flatbread pizza, and it was excellent - made off menu, no customizations. The year and a half old ate mightily, so that speaks volumes as well. read more

Panera Bread - Grandson & me @Panera - Sandwiches Near Me - Richland, Washington

See all

I really dont know why the ratings are so low. I almost didn't try it. But we went to get a salad, sandwich, and soup and we were pleasantly surprised! The broccoli cheddar soup was amazing! And the salad was great! We for out food in a timely manner and service was good. They have more of a "self-serve" vibe. The restaurant was clean and cozy read more

I used to love the mediterranean veggie sandwich. I added extra avocado this time. Good thing. The peppers are so tiny its almost nonexistent. read more

Panera Bread - Sad Mediterranean veggie sandwich - Sandwiches Near Me - Richland, Washington

Panera is one of my all time favorite places although it is slightly pricey, but you are getting food that feels super fresh! I always eat Panera when I want something that feels a bit more healthy. The sandwiches are all amazing and the Mac n cheese is incomparable to anywhere else! I always upgrade my Mac n cheese to a bigger size. Service was friendly and fairly quick. 10/10 recommend. read more

Service is lacking here, no one welcomes you except voices from behind tall counters? Walls? Partitions? You order your food at a kiosk. Pay at the kiosk or I think if you pay cash someone may help you, not sure. You pick up your food on the counter when it's done and take it back to your seat. The food though, is really good. Worth it if you want to grab something on your lunch break from work or if you just want a quiet place to have a coffee and read. Well worth the price. read more

Went to Panera bread on Duportail today at 4 o'clock ordered two sandwiches and soup. One order was soup and sandwich almond chicken sandwich with chicken and rice soup really good very tasty. soup was really hot. The other sandwich chicken brava very tasty , fresh. First time we've ever been there will go back. Service with a smile. read more

I never had any issues with this place when I ate there. It is very healthy food and service was great!

Panera is always a good stop before the river. Nothing too Sluggish on menu and everything fresh. Clean place clean restrooms and delicous teas and lemonades. read more

Panera Bread - Chipotle Bacon Chicken Flatbread and a all cheese flatbread with sole charged caffeine teas - Sandwiches Near Me - Richland, Washington

The food is very good. Service is on a little slow. I would recommend this place! My favorite snack to get there is a chocolate chip muffie!

If this is how much bacon normally comes on the bacon turkey bravo I won't be eating here again also the Mac and cheese cup should be more full than that read more

See all

We has bread bowl soup's. The bread was great but there was no where near enough sou. Tasty but I will go somewhere ese next time.

I was excited when I first walked in because I haven't been here for a while, and it didn't take long to order or get our food, but they were out of bread bowls and ceaser dressing but they didn't tell us until we already paid.It didn't take long but when we got our food one of our bowls was dirty, and the sandwhiches were nothing like they were advertised, and we were disappointed, but everything tasted great. read more

I moved to Tricities a little less than a year ago, I'm a HUGE Panera fan and just found out there is one out here. I ordered the 1/2 sandwich (steak and white cheddar) and pasta which is my usual order! You can imagine my horror when I opened my sandwich box and saw this atrocity... I really tried to eat this because I was hungry, but the bread was rock hard and the " steak" is literally roast beef so overcooked it had the texture of jerky. As someone who frequented many many Panera's back home, I couldn't help but be peeved at this sandwich... Ive been in the bar and restaurant industry for five years and I would NEVER even consider giving this to a customer. Whoever cooked and boxed/checked this need to consider a different profession because if you can't tell this is not up to par, there is no training that can help you. DO NOT ORDER FROM THIS PANERA. read more

Panera Bread - What the **** is this supposed to be? - Sandwiches Near Me - Richland, Washington

We just ordered delivery to our school. They delivered the food we ordered, but left out the three drinks. We called and the manager was extremely rude and refused to refund us unless we came IN to do it. They also refused to deliver the drinks. We lost $15ish dollars ordering from this company. They have just lost 6 customers. read more

Before I start I'd like to mention that this is not the first time that this is happened to me. I placed a mobile order on the app for three bacon and spinach breakfast soufflés. In the app I requested curbside pick up and when I arrived I did the steps to the app and waited for them to bring out my food. I was out there for for probably five minutes and I saw multiple people walk through the store but no one brought out my food. When I got inside I was greeted and I told by who I assumed was the manager that no one ever brought out my mobile order. He went to the kitchen and looked around and told me he didn't have it. He said he'll make it for me real quick. He walked over to the front pastry case and told me since they only have two bacon and spinach soufflés left that I could either choose a four cheese or spinach and artichoke, so is my third option I chose a spinach and artichoke soufflé along with what I assumed to be the two Bacon spinach soufflés I looked up to see what he was putting in the bag and he gave me a bit of side Eye. Now I know why because he scammed me. I've been going to Panera since I was seven years old and I can remember exactly what a Bacon spinach soufflé looks like and tastes like There's a half slice of bacon on the top of them always. When I got home I looked at the soufflés already disappointed in my experience and I saw that all three of them looked exactly the same. So I opened them up and all three of them are spinach and artichoke. This locations management has some work to do because this has happened to me three times and I don't get any compensation any apology any valid explanation for this happening, nothing. I didn't tip on the app because I was going to tip in cash when I arrived but I'm glad I didn't tip at all because this location has not proven themselves to even care about helping the customer experience. They have gone to extreme lengths to cover their lies. This location has lost me as a customer. That may not seem like a big thing but my parents and friends are all affected by this and I'll let them know that this location is not worth it. The food at this location is great, I'll give them that, but the process I have to go through every time to get my food isn't worth a single cent. read more

Wow, the most incompetent peoplr work at this location I understand you are understaffed but at least hire a competent manager. She does not understand how to move beyond issues. Wrong food items, substitution, and food is sub par. If you like garbled mask conversations and limited choices then this is your place. read more

Never has ANYTHING in stock. Clearly I'm not the only person having this problem according to the other reviews. I've held off writing a review because i get that OCCASIONALLY this happens.... that said, i literally have had this experience the last 6 times I've been. UPDATE: just went back again, same problem. This is now seven times. read more

Love their soups and Turkey avocado. There bread also is so yummy everything we get taste like it came right off the stove.

Normally I enjoy eating here. But the service I got today was a joke. My friend and I went to pick up our food because we ordered it to go on the app prior. It claimed it'd be ready in about 12 minutes (normally we wait 5 minutes past that just to be safe.) I walk in and our food isn't on the shelf, which is not a problem. I pass the time waiting rather than returning to the car. About 10 minutes goes by before I'm getting a bit impatient. I look over and see that there are 2 to-go bags on the counter while the cooks are laughing/messing around because it's dead in the restaurant. Maybe 2 people were in-house eating. I walk up finally and ask if the bags are done. The guys give me a look, as if what I said was extremely complex, and say yes. And what do you know? It was our food that was supposed to be on the rapid pick up shelf. So I brush it off and take our bags. Someone else's food was also just sitting there, when they were supposed to be taken to the customers. When we open the bags on the way home, they ended up forgetting one of our items. Even more irritated, we decide to just go home since we are already on the highway. And just when you think they can't screw up any more, they forget our utensils. So, to say I'm disappointed is an understatement. If you can't even do your job when the restaurant is dead, I don't even wanna know how bad they screw up when the place is packed. This is their only location in tri, so I'll just hope that next time is a better experience than the one we encountered today. read more

We arrived with a party of 11 (two were babies under age 1) after church service. With all of our orders coming shortly after getting seated, we were all very impressed! The soups, sandwiches, salads, pastries and smoothies were all excellent! I'm more than excited to know that there is adequate parking, room in between tables for a double stroller, I can order from my phone app while sitting at my table...... the list goes on of why this mommy of irish twins looks forward to returning. Next visit I will definitely try the teas on tap! Thank you Panera for a wonderful Sunday family meal at your establishment! read more

"Can I get the BBQ flatbread?" "Sorry, we ran out of some of the ingredients to make that?" "I would like the chicken noodle soup with French baguette." "Sorry, we ran out of French baguettes." "Could I get the 9-grain then please?" "Sorry, we ran out of that as well." "Do you make bread here?" read more

I love Panera but the service is not good here. It's gone down hill since they first opened. They need to retrain their AM crew on service with a smile. I went to get bagels but they were all sold out. Told me I needed to reserve on the app. read more

Customer service is terrific at this Duportail location. Dan and Peytyn were awesome in helping us with a discrepancy in our order. They were efficient and acted with much kindness toward us. The food is fresh and tasty. I definitely will continue to order food here. read more

By far the saddest sandwich I have ever eaten. Don't come here on a date, they might walk out. All the employees were great though. Water tasted good too read more

Panera Bread - Sandwiches Near Me - Richland, Washington

The good: food is up to Panera standards. Fresh. Service is friendly enough. The bad: We've been to this Panera location a few times and they are very slow. Why have a drive thru if it's at least a 15 minute wait for your food? Just not convenient and next time I won't bother with Drive thru at all. read more