I do not recommend this location for optometry services. At the end of October, I got my eyes checked for new lenses. I had one set made and covered by insurance for some frames I already owned and I paid out of pocket for a second set of lenses to be made for another (Ray Ban) pair of glasses I had. After not hearing from them for two months, I popped into their office and asked what was happening. They sheepishly explained they broke my glasses, but couldn't explain why nobody ever called me. They said they would replace the lenses AND the frame at this time, and that they would get back to me about this issue. They called my fiance and left a message about my broken glasses a month later. She's never been there before. I don't know why they called her? I came back today to follow-up on this issue, and was told my frames would NOT be covered. Not only that, there was ZERO accountability for how things have gone. Just excuses. read more

Nice place. Clean and well kept. Good, professional and quick customer service. Some options when purchasing glasses, more selections would be nice. Lots of parking with a huge lot. Nice location. My only issue is my appointment started alittle late! * Update 7/19 : Removed a star due to lack of communication on delivery date. I was never called the day my contacts were due. I had to call myself and it was at this time the contact lens late delivery was communicated. * Update 7/25 : Removed yet another star. Called yesterday and they only had the contacts for my right side. Called in today again to see if my contacts were available. This time they had both sides but this time Sabrina told me I was wrong in my receipt and that I owed $100. This was a complete surprise to me and instead of explaining it to me she just expected me to pay it. And let's be clear I was not wrong, I was incorrectly rang up by their staff. Now I don't have a problem paying and I understand it's not her fault but aside from never answering phone calls, not communicating with me, and telling me I'm wrong, how about explaining it to me? Instead I had to ask for an explanation. I've been going to Sterling for years and unfortunately I will no longer be giving them my business. To be clear, the optometrists are always amazing, great, and professional. The biggest issue is their office staff. They seem to have a very high turnover over, inefficient systems, untrained staff and bad customer service. Please note that they have locations in Springfield, Eugene, and Junction City. Based on my interactions and after years with Springfield and Junction City I will no longer have faith in this company. I highly recommend you find another business to get your optical needs fulfilled. read more

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I was seen by Sterling Vision on 2/20/2024. Despite my verbal explanation and then physically showing them my insurance coverage, the office charged me $100 out of pocket for a contact fitting. On 3/6, I contacted Sterling Vision to ask for the itemized receipt they still hadn't provided. Upon reading this, I realized they HAD filed the claim on the day of service, & I confirmed that my insurance company HAD paid Sterling Vision this contact fitting fee. Sterling Vision was paid twice for the same service on the same day. On 4/19, I contacted Sterling Vision to follow up on my refund status, and only then did they return my money. Regardless of their intent, this procedure is a major departure from anything I've encountered in any other office, where the standard has always been for the provider to bill insurance directly and THEN bill the patient for outstanding fees AFTERWARD. This double billing issue is the biggest complaint I have, but it isn't even the SOLE complaint. I was instructed to arrive 15 minutes early for my appointment, but when I did, the office was closed, and I had to wait in the car for them to open. The young woman who took me back initially didn't seem to know what she was doing; she forgot a step and had to start over, then the doctor had to re-enter my old prescription in the computer because, quote, "She used an unusual notation" (which I interpreted to mean, She did it wrong.) The occluder she gave me to cover my eye for the exam was covered in dust and I had to wipe it off myself, and the counter top where I removed my contacts was covered in spots and stains. Even without double billing, this experience felt extremely unprofessional and made me uncomfortable. I suppose the doctor was nice enough and seemed competent; I'm happy with my prescription and his explanations behind his decision. But I will never, ever go back to Sterling Vision and I recommend no one else does, either. read more

Great Experience!! Eye Exam,Glasses and Staff were wonderful!! I was dreading going to get my eyes checked and I kept putting it off, but then a floater appeared in my eye and I knew I could wait no longer. I made an appointment at Sterling Vision in Thurston. My sister told me they were great and the doctor is really nice. I was so pleasantly surprised that the equipment has changed over the last few years. Checking eye pressure no longer hurt and caused me discomfort. New equipment makes it so easy without discomfort!! No eye dialation needed. Dr. Nicholas Hedburg was so kind and set my thoughts at ease. He taught me about eyes and explained what was happening with the floater my eye. He has a really great personality, is kind, patient and a good listener. The staff was wonderful and it was fun working with Janet Lambert, Certified Optician. She made choosing and being fitted for my glasses fun and enjoyable. She is very knowledgeable, and really understood my likes and preferences. I felt cared about by the whole staff. Yesterday, I went again to Sterling Vision in Thurston to pick up my new glasses! Again the staff were great and my glasses fit perfectly and I can see again! I can even read the tiny lines. I am so happy with my experience, l just needed to share. Please visit, I believe you will be pleased. read more