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    Sterling Van Lines

    3.9 (159 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Sterling Van Lines

    In-state moving

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    Don't trust the contracts EVEN if it says "binding" - they will tell you nothing is binding and try to charge an arm and a leg.
    Diane H.

    Lucas who was apparently a temp, was also checking emails for Tyler who was on vacation.. He told me they can do the move for $1110. The email also stated that "This would include wrapping, loading, transport, unloading and in-home delivery. And yes, we can do the pick-up between August 15th to August 31st. The delivery would take about 4 to 6 weeks after the pick-up." So we did a few email exchanges and then on August 2, 2018 we did a phone call to confirm what exactly I was moving. I took the weekend to think about whether I wanted to continue and go through with the quote and on August 5, 2018 I said to move forward and my contract came in a DocuSign link which I didn't think was a safe way to send as my credit card number was blatantly written on a document that was not password protected so anyone that intercepts it would have gotten my credit card information plus my address and full name... Sterling should invest in some type of protocol to not show the full credit card numbers on documents (each page of the contract showed up as an attachment on the email). Lucas also told me over the phone that his dates were incorrect and it would be a open date of August 15-September 15. Great, so I did what I had to do, I rent out a storage unit and moved all my stuff there since I would not have my apartment if they showed up on September 15! Each flight of stairs is a $25 charge by the way, and even if there's an elevator they will charge you $25 anyways. On my contract where it's highlight it said it was fully binding contract. I told Lucas that I didn't want any surprise charges and he agreed. He told me if for example they show up and I had 10 extra boxes then the price would change, but the driver would call Sterling and have them confirm with me before moving anything so that I agreed to the price. And so it begins... I thought everything was all set, but then there were some more items I couldn't part with and couldn't fit in the SUV so I decided to add another 4 large boxes, a night stand, a baby gate and a big photo frame. I called in and asked for Lucas on August 20, 2018 and was met with a hesitant tone from the lady that picked up. She said he wasn't there and asked if someone else can help me. Sure! I forgot who this man was but I told him what I was adding and he said "okay, it will be $2800". WHOA. That's quite a hike!!!!! I voiced my concern and he agreed that it was quite a hike. He looked over the numbers but wasn't sure why I was given a different total when I worked with Lucas. He said "He must have been training. He gave you the wrong initial quote" Excuse me?! Training? At no time during my conversation with him did he tell me he was training and that he might not do everything correctly? The worst part of it was if I hadn't called to add a few more things I would have not known and been waiting for the movers to show up only to be hit by a bill that doubled?! If your employee is training, DO YOU NOT HAVE SOMEONE LOOK OVER THEIR WORK???? Why are they even allowed to quote? This put tremendous stress on me as almost 2 weeks had passed and I did not know I would be left in this moving HORROR. My move is suppose to be the beginning of September and only cause I called you on August 20 did you decide that there was an error. Absolutely unacceptable. The man asked me if I had any other quotes from other companies, I said that I was choosing between theirs and this other one and felt their price was better so went with them. I had 2 weeks until I was trying to depart and this happens?! I told him that I'm shocked and this is a very stressful situation as it was all set and signed and ready to go. He said he was going to have someone look over the numbers so I asked if someone would be calling me back? He said something along the lines of yeah...probably.. It's his day time job and I guess once he clocks out he doesn't care. I called back on Aug 23 and found out Lucas was let go and Tyler told me they can't honor the quote cause it wasn't "binding" when it said "binding" on my contract. I had to cancel cause I definitely cannot afford it being almost 3000 for studio move! So now I'm screwed cause I'm paying for a storage unit and I don't have a moving company! What they SHOULD have done is honor the contract but they don't care about you. Please don't choose this company and if you do, make sure another agent checks your agents work! I'll upload the pic of the portion that says binding.

    My Mom at her new table. I am in utero.

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    7 years ago

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    9 months ago

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    3 years ago

    They were awesome! punctual, professional, and easy to work with. I would highly recommend for long distance moves.

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    Marshall L.

    We're glad we could be of service

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    2 years ago

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    Marshall L.

    It is great to have such good customers!

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    3 years ago

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    2 years ago

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    Marshall L.

    Thank you so much! Great to service you.

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    5 years ago

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    2 years ago

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    Marshall L.

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    Photo of Diane H.
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    8 years ago

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    3 years ago

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    Marshall L.

    Great to hear this. Appreciate your kind words!

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    4 years ago

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    3 years ago

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    3 years ago

    Hired for a piano move. They were prompt and had a very reasonable rate. Highly recommended!

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    8 years ago

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    10 years ago

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    John S.

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    4 years ago

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    6 years ago

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    4 years ago

    They did a very good job and we're very responsive. Their price us also reasonable.

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    4 years ago

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    4 years ago

    They were easy to work with. They delivered the furniture to my daughter and all was good. I would use them again.

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    7 years ago

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    Page 1 of 4

    Ask the Community - Sterling Van Lines

    Review Highlights - Sterling Van Lines

    Doug guided me through the process of how a small move went and patiently answered my many questions.

    Mentioned in 16 reviews

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    Pure Moving Company

    (2.2k reviews)

    Hollywood

    Joseph and Gelbi took great care of us during our move. They texted us upon arrival and were…read moreefficient with moving all of our stuff. All of our boxes and furniture were carefully moved to our new home. Both of them were extremely friendly and offered us the best moving experience possible. I highly recommend Joseph and Gelbi at Pure Moving to help you with your next move!

    Pure Moving Company made our recent move as smooth and stress‑free as I could have hoped for. We…read morewere moving out of a single-story SFH in San Francisco into a multi-level townhouse with a mix of elevators and stairs, and Fito and Stas handled every step like true professionals while keeping a smile on their faces the entire time. From the start, they took the time to walk through our home and clearly ask about everything we wanted to move so they could mentally map out how to load the truck efficiently. They were extremely diligent with protection, using blankets and/or shrink wrap on all furniture and electronics, and they were very by the book when it came to reviewing the contract and confirming details. I especially appreciated that they checked all electronics before and after the move and even had me climb into the truck at the end to verify that nothing had been left behind. The move‑in was just as smooth. We had labeled certain items to go to one level and others to another, and they followed those directions perfectly, with everything ending up exactly where it was supposed to, with no damage and no confusion. Their organization and care were obvious in every box/container they carried and every piece of furniture they placed. Moving is usually a very stressful experience, but Fito and the Pure Moving team made it feel manageable and even reassuring. I found them to be excellent in every way, and I would highly recommend both the company and this specific crew to anyone looking for reliable, thoughtful, and professional help on moving day.

    Royal Moving & Storage

    Royal Moving & Storage

    (1.1k reviews)

    East Hollywood

    Viktor and his team (Andres, Sergei) helped us with our 3rd(?) move with Royal Moving. We've hired…read morethem again and again not just for the repeat customer discount but because they've done a solid job each time -- even if there are other companies that do it for cheaper. The team was efficient, respectful, and understanding of the hot mess of a move we had for them - lots of packing help with not a lot was ready to go, plus some unexpected furniture moving that required disassembly/reassembly. They came right about 15 minutes after the end of the arrival window which actually worked out well so we could prepare more for them, but overall everything was faster than they/we estimated which is great when you're paying by the hour. They used supplies we had bought from Home Depot and Amazon, plus their own for the wardrobe and other big things. One glass jar was broken in the unpacking process and they were quick to apologize and clean it up the best they could. While they ask customers to leave a review (totally understandable), I appreciate that they don't incentivize for them nor do they demand 5 stars. We'll be calling for them again, no doubt. Thank you!

    They delivered my furniture 4 days late, and they were not communicative at all or even apologetic…read moreabout the delay. We had scheduled a delivery day and time, and only hours before they told me that it was not going to happen. Every day after that, I called them and they told me it was being delayed by a further day. They never reached out to me to tell me or to schedule a new time. I had to reach out to them every time. Finally, after 4 days I got them to schedule a time. To add insult to injury, they showed up over 2 hours late to that scheduled time too. Horribly unprofessional, will never use them again or recommend them to anyone. I didn't mind the delay. But the complete lack of communication was unacceptable. I had to sleep on an air mattress and stay at friend's places, without any knowledge of where my stuff was or when it was coming.

    Payable Moving Company - Best movers of LA and fast movers

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    (837 reviews)

    Downtown

    I reached out with a very last-minute request, fully expecting it to be a long shot--but they were…read moreincredibly accommodating and went out of their way to try to fit me into their schedule. What really stood out, though, was their professionalism and kindness when my plans unexpectedly changed and I had to cancel. Instead of making it stressful or difficult, they were completely understanding and gracious about it, which is honestly rare and so appreciated. Even though I didn't end up using their services this time, their responsiveness, flexibility, and customer-first attitude left a lasting impression. I wouldn't hesitate to book with them in the future and highly recommend them to anyone looking for a moving company that truly cares about its customers.

    Justin, Abu, and Nur were a fantastic and efficient team! They had my storage unit packed up and…read moreready to move over to the new apartment in a little under an hour. They were friendly and handled my items with care. The biggest bump in the road was something that was completely my fault, but unfortunately, my sofa did not make it up the stairwell and had to go back to storage making it a very costly move as the drive time became much more expensive. They had really tried to make it work and sadly, my sofa didn't come apart so they had no option to even break it down. My only feedback would be that I had wished they had told me the estimated cost of moving the sofa back into storage as I probably could have gotten partway to a new sofa. Lesson learned for future moves -- make sure to measure the stairwells and elevator prior to the move! Thanks again Justin, Abu, and Nur!

    Prodigy Moving & Storage - Prodigy Movers finish loading a Camarillo Mansion and off to unload in Los Angeles.

    Prodigy Moving & Storage

    (1.7k reviews)

    Downtown

    Yelp Projects: I started with a Yelp project that allowed me to enter the Project details included…read morewith my move. It then sends out a blast ( I assume) to Yelp Guaranteed businsses. Then the messages started coming in. I received 10 inquiries from various moving companies, but Prodigy came in first. You can tell that the 1st messages look automated, but Abby came in with a personal message as well and sent me the specifics to my move quickly. I had her on the phone within a couple of hours. I had diligently worked through all the companies and looked at the various price points and what it included. I was really weary on how fast things would go, but Abby said, for the size of myhome, she suggested 4 movers at $195. Since they also had great reviews and seemed very professional, I completed my reservation by the end of the day. Day of move: Not going to lie, I waited too long to pack up my office and boy, did I feel it on moving day. My office was still not fully packed, it had a lot of furniture to be moved and I was literally still working when they arrived. Arrival time was between 8-9 AM. Ivan called a little after 8 AM to let me know they would be arriving in about 45 min since it was traffic and they were coming from the valley (I was in Echo Park). So I started excusing myself from work and prepared for their arrival. Everything happened so fast. I showed them around the apartment: 2 stories and 1 level up from garage (2 sets of stairs) and then a long driveway. I had stuff in the backyard and the balcony too. I asked if they could put some furniture out on the street for pickup and they helped me out with that as well! I let Ivan know that I was still working on breaking down the office, so he said he would go there last... and they all went to work. All I could here was the plastic wrap noise going round and round. They had broken down everything! Dining table, Peloton, Recliner chair.. It was amazing to watch and they did it with such care. They were done packing up in less than 4 hrs (3 bedroom apartment). We took the drive down south and they beat me there. They were already unloading and asking where to put things. Not only are they movers, they are also interior decorators LOL. We did not move into an empty house, so they helped us move things around and place stuff where we wanted. On top of that, they rebuilt all the things they took apart. I bought them lunch from a Busy Bee in San Pedro and a neighbor even offered them avocados from her tree! At the end of the day, I couldn't find my bag and phone! The whole team helped me try to find it because we thought it got buried in the garage! I had put it aside in one of the bedrooms and forgot where I had put it, but I was so grateful that they tried to help. I was thinking it would be an 8-10 hr day and it turned out to only be 7 hrs including the drive time. They made a very incredibly stressful time in my life as easy as possible. I definitely recommend Ivan and his team at Prodigy

    Everything was booked and planned and confirmed via email clearly…read more The movers came on the wrong DATE! Then Abby, the manager of schedule talked as if I was wrong and was unapologetic then just started complaining WHY CANT WE JUST TAKE THIS DATE SINCE MOVERS THERE ALREADY. I told her cuase were busy today and she just handled the entire situation as if we were to blame and never apologized. On top of that , their work order of WHERE to move my things was the WRONG ADDRESS!!! They dont really care about details and when they make mistakes, they act like your wrong and are rude about it. I understand miscommunications happens all the time, but even after showing her the clear emails which she confirmed herself in writing, she had no apologies. I have zero confidence in this mover company and cancelled the enitre order and will be hiring real pros. I have no idea how they got so many high yelp reviews. I HIGHLY DO NOT RECOMMEND THIS COMPANY.

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    University Park

    If you are looking for movers - let this be your sign to book with dream team!…read more We booked 4 guys for a 3b move and they truly were the best! Incredibly fast (had everything in the moving truck - big furniture, our overpacked garage, every box, and appliance in under 3 hours!) Even my neighbors took down their information for their move because they saw how efficient they worked. We've used other movers in the past that were good, but these just truly were so much better. They used an app with a shared link to keep their location, drive time, break, and work time. Very professional. It was well worth their hourly rate!

    They were an hour late, no extra boxes available for packing. I requested for packing service and…read morethey seem so surprised that I was asking for that when I clearly stated what I needed. Some of my furnitures/appliances are missing parts. Two TV missing the power cords, the handle on my fridge was never put back, the tempur-pedic bed is missing the mattress retainer bar. Still missing a printer. I was very disappointed at the level of service and professionalism. Just for comparison, I had movers before who knew to keep parts of furniture and appliances together. When they reassembled the furnitures, it was put back the way it should be. I'm holding out hope that those missing pieces of my furnitures and appliances are somewhere in one of the boxes they haphazardly packed. I fed them twice and gave them tips. I felt like I didn't get a good value for the money I spent. So I unfortunately cannot in good conscience recommend this business.

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    Man With A Truck Movers and Packers

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    Beverly Crest

    Artem and Diego were fast and reliable. I couldn't have done it without them -they helped me pack,…read moreeven delicate porcelain items. Efficient and flawless.

    Updated review: After leaving the 1st review, Anna reached out to me w/ sincere concern & a desire…read moreto rectify this situation. She discussed my concerns and asked what would be fair compensation for my experience. She followed up & refunded me a fair amount. She discussed a plan for working with the movers & sales mgmt to ensure they have sufficient training on efficiency & company policies (not asking for tips). She said they offer a return customer discount & would ensure I wouldn't have the same team if I used them again. I got this company as a referral from a friend & am hoping this bad experience was a one off. While the move didn't go smooth & I had to pay a task rabbit & a helper money to make up for the lost time I had on a tight deadline, I appreciate Anna doing her best to make up for the bad experience. After this attempt at customer retention, I'd consider this company again. I've updated this review from 1 to 3 stars. The moving experience still stands at 1 but the attempt at repair gets a 5 star effort so I averaged the two. DONT HIRE THESE IMMORAL MOVERS. Today I moved from a 1 bd apt to another 1 bd apt. Any other time I've moved with other companies it has taken 4 hrs with 1-2 movers. This time I request 3 movers bc I had a short window before traveling and I needed it done quickly. Apparently 3 is a crowd. This move took 7 hours. SEVEN HOURS. I watched two of the three unscrew one screw together and it took them 20 minutes on an item that didn't need to be disassembled. They took all the small boxes out of the apartment first and put them out front. Then they continued to do that for a while then they took a few to the elevator and left them around for a little and then eventually loaded them into the truck. Towards the end of the move they had all the large items ready to go into the truck last (unheard of) and two of them went up the elevator to get one roll of Saran Wrap while the third stood outside the truck. One was on his phone every time I looked at him. I asked if one person could wrap furniture while the other two moved items and he snapped at me and said I needed to sign a paper saying I wouldn't hold it against them if the items got damaged. He also said I would need to pay his parking tickets if he got one from being in a loading zone. It was very apparent they were trying to milk the clock. I was quoted 3-5 hours for two people to do a 1 bedroom move so I got a third to speed it up and somehow that made it take longer. On hour 5, and still being at the first location, I called the company because I was concerned with the inefficiency and someone said they'd look into it and call me back. No one called me back. I called again and same thing. I called a third time and told them the movers were now waiting to be paid and I wasn't paying for 7 hours because they were simply milking the clock. The person on the phone was trying to ask me leading questions to convince me it was done right and I stopped her and said you have no idea what I experienced today and the fact that you're trying to tell me shows me you're trying to scam me out of money. I will not be paying for 7 hours of work so what can you do to rectify this? I called HOURS ago reporting my concern and no one called back after saying they would. The person on the phone then told me they'd give me $200 off ($170 an hour was the rate) while the manager the mover spoke to said they'd charge me for 5 hours. Then the manager called back and said I accepted $200 off so they should increase my bill again. I told them no and that I'd be paying the 5 hours and then they asked for tips. I gave them tips. Then I noticed my wine rack was missing within 20 min of them leaving so I called and they told me where it was and it wasn't there so I called back and they blocked me. So I'm missing at least my wine rack and who knows what else because hardly anything is unpacked because this move took all day. Would never recommend this company and will never use them again. I first scheduled a move with dolly but they couldnt secure a truck so I went with a referral from a friend and it wasn't great. I had paid my housekeeper to be with me for 12 hours today to help me unpack and she spent the majority of the day waiting for these guys to move my stuff. I wasted so much time and money today. And now have one day to unpack everything before going out of town. These 3 movers created such a domino effect in such a negative way for me. This was also the most I've ever paid to move. I normally pay around $500 for 2 movers to move in less than 4 hours and this cost me $900 on movers and another $500 for a helper who stood around all day with nothing to unpack because the movers were so inefficient . * $400 on a task rabbit to assemble items the movers didnt*Also they said they'd arrive between 8am and 10am. They got there at 9:45am so the people I asked to help my by supervising the trucks just sat there waiting for two hours. 2 thumbs down

    Sterling Van Lines - movers - Updated May 2026

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