Scammers. They want money now, but you can't see the car until after you pay. Gotta be a fool to…read moregive these guys money, just beware.

If you are planning on doing business with this dealer on line please BEWARE!! If Ken is part of…read moreyour transaction he will steal your money. They are very smooth and will have you send a money transfer and renin on their agreement and disappear with your mone.

Outstanding service department! I've always used Brent Sutherland as my service advisor. He is a…read moretrue professional and outstanding Hampton team member! He is very knowledgeable and courteous. He will save you time because he diligently manages your service, communicates well with the technicians and will keep you informed on your vehicles progress. Five star service!

In this day and age when customer service seems to be the exception rather than the rule, the…read moreservice department at Hampton Toyota goes well beyond the call of duty in terms of immediate response, quick and detailed communication along with a very thorough exam and diagnosis of the vehicle. This is the kind of service that creates "customers for life" Jerome Smith, DDS

My experience here was great!! The workers were very friendly and helpful. I would highly recommend…read moreshopping here if you're looking for an affordable and nice used car.

From the owner: We are a family owned car dealership Are located in…read moreopelousas We sell cash cars call us today 3187175666

I stopped by here for an oil change randomly this morning, after deciding I didn't want to wait for…read moreall of the typical places to open up. They were able to fit me in at the very last minute earlier in the morning than I would've been able to be seen at any other place. The staff was very friendly! And the price was great! They even checked out one of my tires for me. Highly recommend using them for service/maintenance!

From the owner: Local Choice Automotive, located in Upper Lafayette just outside of Carencro, is a trusted…read moredestination for quality used car sales and comprehensive automotive services. Owned by Mitchell Mathews, a lifelong resident of Carencro, the dealership prides itself on its community roots and commitment to customer satisfaction. In addition to a diverse selection of pre-owned vehicles, Local Choice Automotive offers a full-service department staffed by skilled technicians. They also accept most extended warranties, ensuring peace of mind for customers, regardless of where they purchased their vehicle. Whether you're in the market for a reliable used car or need expert repairs, Local Choice Automotive is here to serve you with integrity and care.

UPDATE: Management replied with the standard "please contact us" response. That's not…read moreaccountability--it's dismissive lip service. After everything I experienced, I will never return to or recommend this dealership. My experience with this dealership has been terrible. My transmission failed at only 20,000 miles, and ever since their service department worked on my car I've had ongoing problems. The service manager, Kelly, was rude, dismissive, and completely unwilling to take responsibility for the damage their team caused. Their service department is careless, unprofessional, and cannot be trusted. I will never purchase from this dealership again and strongly warn others not to waste their time or money here.

I have called numerous times to speak to management in service and the GM of the dealership with no…read moreresponse and no returned calls. This organization has digressed immensely. Customer service doesn't exist at this organization and I will never purchase another vehicle from them!

This "UPDATE" is actually a review of the Service Department…read more Flashback to 23 NOV 2023. I had just finished eating my fill of Thanksgiving dinner at my in-laws and was preparing to make the 40-mile trip home in the rain. As we were leaving, my son, who was sitting in the back seat, advised me that he saw water on the passenger side back seat; specifically dripping down the back and on top of the seat where the headrest fits into the seat. A quick check of the seat revealed that the water was coming in through the corner of the rear glass. Further inspection revealed that it was leaking on both sides. I drove home in the rain with water steadily dripping inside, until I got home and placed a tarp over the truck to prevent any further water intrusion. A quick internet search revealed that there was a known issue with the trucks equipped with the electronic sliding rear glass. The next day, I called 4 Chevrolet dealers in the New Orleans metro area and explained the problem. All of them said that since I was out of the 3-year, 36-K mile factory warranty, there was nothing they could do for me other than replace the rear sliding glass at a cost of approximately $1,300.00. I explained to them that I also had the extended warranty, but they all advised that it did not cover glass! My next call was to Service Chevrolet Cadillac in Lafayette, LA, as this is where I bought the truck. Although it was a 3-hour drive to get there, this was my last hope. I spoke with Service Manager Jerome Babineaux, who was well aware of the Silverado rear sliding glass leak issue. He knew I had the extended warranty and called them on my behalf, only to also be told that glass leaks are not covered under the extended warranty. Before, I could make my disappointment known, he told me to give him some time and that he would call Chevrolet (corporate) on my behalf. A short while later that same day, Mr. Babineaux called me back and stated that he had spoken to Chevrolet and that they agreed to pay $1,000.00 and all I would be responsible for was $300.00. Mr. Babineaux stated that Service Chevrolet Cadillac had a great relationship with American Glass on Apollo Street and that they would do the job on Chevy's behalf. Although normally a 2-day job, Mr. Babineaux worked out a deal with American Glass that if I could get there at 7 AM, they would put an extra technician on the job and get t back to me the same day. Needless to say, I left at 4 AM on 30 NOV 2024 and arrived at Service Chevrolet at 7 AM. Service advisor John Prejean was already expecting me and treated me very courteously. Soon after arriving, my truck was on its way to American Glass. Both John & Jerome kept me updated throughout the day, and around 3:00-3:30 PM, my truck was returned to me with a brand new rear sliding glass. I can honestly say that the Service Department truly went out of its way to get me a great deal, which made the best of a bad situation. So grateful for Jerome Babineaux and John Prejean. Can't recommend them enough, as they provided me with the highest level of customer service.

Less than one star. Service: I Had scheduled transmission…read morefluid and oil change as priority, with a trunk issue if they had time (that Service caused on a prior visit - trunk worked fine, Service performs a recall, trunk never worked after) anyways they said fluids could be done on Monday so I dropped off Sunday night. A week goes by (I am In a rental truck) and still no fluid changes. I call and they say that they were waiting on trunk part. I needed fluids changed, f that trunk part. Charges me inspection and trunk diagnoses. So Trunk issue remains and fluids not changed. Also sales rep tried to offer me $44k for 2020 Corvette. F that noise. Everyone is a joke. Never purchasing from Service

Nene is FABULOUS! That's the ONLY good part of this review. I bought a car from this lot 6 weeks…read moreago. $2500 down payment and the car was in the shop twice in the first few weeks with issues. Brittany is the service manager and i had to get the office manager involved to get her to call me back. I spent money replacing the air filters, wiper blades, missing body panel clips, and hours cleaning the grime and cobwebs.. 6 weeks later, I'm stranded at 4 am on a Friday morning with a car that wouldn't start because the starter went out. Come Monday at noon, still no call from the service manager. I called the lot and was told I would have to pay 50% of the cost of the repairs since it wasn't a power train issue. $130 to get my car back. On top of the $150 in Lyft to get back and forth to work, I'm now being extorted for more money. BEWARE!!

I have a zero negative star rating. I will not even give them one star. I have tons of people with…read moresimilar experience with these people that I am getting everybody to give them negative negative ratings and tell their story because this place should not be in business, My home burned down last year. My car got stolen and these people even knew about this situation. We finally found a car of my dreams. It was my daughter's car her very first car which she got her other car stolen and I worked as a full-time mom and didn't have enough time according to their Timeframe which was four days later to get insurance and the day I got insurance they decided to tell me that they sold the car to someone who got insurance immediately to me that is bad business in humanity, horrible, horrible, horrible, horrible customer service I would never ever recommend this place to anyone and never will I to anyone in the future because they do not care or give a shit at all. They told me they were supposed to have this car cleaned, detailed and waiting for us. It wasn't even supposed to be out there for someone's purchase and they took it right underneath my feet without me, knowing that's horrible people, the owners need to go to business school and maybe take a little bit of humanity humanity HR classing, and should not be in this business, because you are obviously dealing with people who are struggling first of all mean which you say, and represent the company that you own this place of business I would give -10 stars

I brought in my baby, my 2010 Chevrolet Equinox to be repaired. Travis in the Service…read moreCadillac/Chevrolet Dealership Auto Repair Service Office in Lafayette, Louisiana was an absolute gem in getting my baby back on the road. The auto key and another part went out, Travis and your crew of great mechanics made it possible I received my SUV back right away. Thank you, Service Cadillac/Chevrolet for the awesome people you have working there and the great work these people are doing for your company.

I was dealing with a dealership in Silsbee, TX & felt like they weren't being honest with me on…read morelocating a 2012 Equinox (I was told that they could get me one on a couple occasions & they failed to.) So I went to Chevrolet.com & put in what I was looking for. It showed that your dealership had it so I sent an email requesting a quote. The next morning Guy sent me a quote & told me you were closed for Mardi Gras but would be in contact with me. Wednesday I spoke with Dean around 9:30am & asked him to get me a drive out price & to see if he could get me the 0% interest. I also informed him that I was coming from Texas & couldn't come until Saturday. He told me he would find out what we needed to do to hold the vehicle until then. Around 1pm he called me back & gave me a total price & that 0% was good to go & that he was given permission to put a sold tag on the vehicle! We arrived Saturday to get the car & was greeted with nothing less then professional polite people! The finance department was slammed so Dean got with the GSM Rick & asked him to help speed up the process. Rick went over the numbers with me & I signed my paperwork while Dean drove around with my 4 boys on a golf cart! Once all my paperwork was done Dean went over the vehicles equipment with me & showed me how everything worked! My experience with your dealership was more then FIVE stars...it was TEN! Very much worth the 2 hour drive & the time we had to wait to sign papers! The whole experience was simple, relaxed & the easiest car deal I've ever had the pleasure of experiencing! THANK YOU GUY, DEAN, RICK & SERVICE CHEVROLET!!!