I've been here twice. Once when I bought a new vehicle and once for some recall work and service. Buying it was actually one of the easiest transactions for a new car I've ever had. I've bought several new cars in my life and it has always been a nightmare. I came in prepped for a fight. There were some negotiations, certainly, but nothing overly unpleasant. I also expected to have a bunch of tacked on cost when we went to sign for it, as I have at another dealership in Lafayette, but we told them we didn't want the things they offered and that was that. On the service side, I came in to take care of an easy to fix recall, and got them to change the oil and rotate the tires while I was there. Whole thing took about an hour, which was less than I expected. I would buy a car here again and I will come back for service. read more

Extremely disappointing experience with Sterling Hyundai. Our 2024 Hyundai Tucson was left with Sterling Hyundai in Louisiana for a factory warranty A/C repair. We had to return home to Texas, so the dealership kept our vehicle and arranged warranty transport. We were repeatedly told the vehicle had been picked up and shipped to Texas. After days with no information, we located OUR OWN CAR through Bluelink--it was still sitting on Sterling Hyundai's lot. We were then told it had supposedly left Tuesday and "reappeared" Friday, yet the service advisor could not tell us who picked it up, where it went, who had possession of it, or why it returned. Approximately 520 unexplained miles were added while the vehicle was in their custody. We requested transport records, chain-of-custody information, mileage documentation, photos, videos, fuel level and damage confirmation. None of these requests were answered. After weeks, the vehicle was finally transported to Texas--without anyone notifying us. We only knew because Bluelink showed it moving. When we arrived to pick it up, the vehicle was filthy: empty soda bottles, sticky seats, mud throughout the interior and cigarette ashes. It was clearly smoked in. We had to pay for an ozone treatment, and the smoke smell still remains. Then we discovered the original A/C warranty repair wasn't even fixed. We had to leave the vehicle at the Texas dealership for another diagnosis. We have now spent approximately $3,500 on a rental while continuing to make payments on a vehicle we couldn't use. As of September 30, we have received no reimbursement, no explanation for the 520 miles, no accountability, and no meaningful response from Sterling Hyundai or Hyundai Corporate despite repeated calls, voicemails and written requests. This went far beyond a delayed repair. We entrusted Sterling Hyundai with our vehicle and cannot get a straight answer about what happened to it while it was in their custody. The smoke contamination and unexplained mileage have also potentially diminished the vehicle's value. We are still waiting for Hyundai and Sterling Hyundai to make this right. read more

UPDATE: Management replied with the standard "please contact us" response. That's not accountability--it's dismissive lip service. After everything I experienced, I will never return to or recommend this dealership. My experience with this dealership has been terrible. My transmission failed at only 20,000 miles, and ever since their service department worked on my car I've had ongoing problems. The service manager, Kelly, was rude, dismissive, and completely unwilling to take responsibility for the damage their team caused. Their service department is careless, unprofessional, and cannot be trusted. I will never purchase from this dealership again and strongly warn others not to waste their time or money here. read more

I have called numerous times to speak to management in service and the GM of the dealership with no response and no returned calls. This organization has digressed immensely. Customer service doesn't exist at this organization and I will never purchase another vehicle from them! read more

I have tried to have my vehicle serviced for several recalls and campaigns and unsuccessful with this dealership. I have no doubt, that because the work must be done without charging the customer, I'm pretty sure it's not a priority to them. My most recent try, I'm forwarded to a service manager, that apparently is never at their desk and doesn't return phone messages. One of the times before, I brought it in for a recall, and instead they changed the oil and filter and claimed the part needed for the recall was not in. They told me they would call when it came in....they never did. I'm sure if I asked for a sales person I would get one right away. Awful service managers (If they really even have one) read more

Big shout out to Matt Smith service advisor who went far beyond expectations for service. Found problem with our front sensors and solved the problem. Thanks a bunch Matt! read more

I try really hard not to write bad reviews but it's important for buyers to know who they are dealing with. My son did a you turn on a back road and bottomed out our Hyundai ionic. We filed an insurance claim and brought the cash to Sterling...in February. They took about 3 MONTHS to fix it and the didn't fix the body. The back bumper peeled off on the way home from the dealership. They still have it. It's July 16th. They keep saying it's in the paint department. They won't answer us as to when it will be ready. They basically stole my car. So the take home is this, ionica are great until you need service and this dealership sucks. read more

My experience has been terrible with the service dept, I wouldn't recommend anyone buying a car with them, they make promises they don't keep and as soon as I get the chance to sell my palisade I'm selling it , their car r made cheap and I have paid extra for a rim to b fixed if something happened, I've been waiting a yr and a half to have mine fixed and it still hasn't been done, they promised me a detail and when I got my car bk all they did wash wash it, they offered a complete detail and said after I picked it up that they didn't have the detail equipment at that location, so how do they offer it then say they don't have the materials to do it with , take it from me I'm not a complainer but they don't do what they promise , I wouldn't buy another vehicle from them if it were the cheapest place to buy a car read more

We had an entire list of vehicles to test drive and see. Sterling Hyundai was our first stop and we were greeted by Jordon with a smile and an amazing deal! We left to view others and ultimately came back. We purchased the car and will definitely return if we decide to get another. read more

I was really happy with the service I got here! My skid plate started dragging while on a road trip for work which of course is not ideal. I dropped my car off with out an appointment and they were able to get me back on the road that same day! read more

Emily Bertrand was great! She made sure I was satisfied with my purchase and knew the ins & outs of my brand new Santa Fe! I love it! read more

Sterling Hyundai - Car Dealers Near Me - Lafayette, Louisiana

Wonderful experience dealing with Chris. He's a good salesman--friendly and engaging, responsive to customer's concerns, and knowledgeable about the products he's selling. Rudy in finance was also very easy to work with. Overall, just pleasant and helpful people who aren't pushy, and who give clear answers. Great experience and looking forward to having the car delivered in the morning. read more

I reached out to Mr. Blake Arceneaux at Sterling Genesis with interest in a G70 & before I knew it the vehicle, with the package I wanted in the color I wanted, was delivered to my front door from 3 hours away the very next morning! I got a great price right off the bat with no haggling or back & forth. This was the easiest car buying experience I've ever had. Mr. Chris Cormier drove it 3 hours to me & showed me how to use all the fun new bells & whistles & explained all the paperwork to me in detail. I couldn't have asked for a better experience then maybe a call from the owner right lol?! A few hours into my 1st day enjoying my new car I received a call from Mr. Robert Cook to thank me for my business & to make sure I was loving my new car. What incredible service & overall experience! My expectations were exceeded to say the least! read more

Vehicle was in service for 101 days without any updates, waiting on parts. The day that I got it back I nearly got in an accident due to the same issue and I was told that nothing was wrong. They cleared the cylinder misfire code, sprayed some cleaner, and called it good. The same issues have continued with my vehicle after that, including a new substantial oil leak. The general manager called and said that he would take care of it, which entailed a $2k below value offer to buy my vehicle back and $400 off on a new vehicle. I have bought every vehicle I have owned through them but will absolutely never be back. read more

Jordan Richard was amazing to work with. He made sure to answer all of my questions with no problem, made the buying process so easy!! He went out his way to find the car for Me that met all of my qualifications OVER THE PHONE, and everything was ready to go when I made it to the dealership! highly recommend! read more

Me and my Wife purchased a CPO 2017 Hyundai Elantra Value Edition and Emily Matte-Bertrand was our sales lady and she went above and beyond to help us and answered all our questions, I did a lot of research on this car and when I saw it on their web site I had to make my move because I knew it would not be there long, it had very low miles and it was the color we were looking for and a bonus power moon roof. We were in the dealership about two hours working out the details on the paperwork and then we were on our way home. Very friendly staff here, would recommend this dealership to anyone and go see Emily, She will fix you up. read more

My experience comes with great disappointment. I drove all the way from Baton Rouge to Lafayette to purchase a vehicle. Upon arrival my original salesperson passed us on to Cameron T. (who was great and very knowledgeable by the way). The price that was quoted and reserved on the internet was not honored. Instead the highest price model was offered with no explanation or accommodation for the inconvenience. How misleading to offer prices you dont intend to honor. read more

This is the 4th vehicle that I have purchased at Hyundai and my 6th from Sterling. I will say that the my experience at Sterling Hyundai was excellent and better than the other locations. The staff is friendly, helpful and easy to deal with. High five recognition to Dustyn Manuel. read more

Blake and team made purchasing my brand new car very smooth!!!! Everyone friendly and very helpful. I'm loving my new car

I got my Dads 2012 Sonata GLS in 2019 after his passing. It had 35,000 miles on it. I sold my gas guzzling truck and started driving the Sonata. I kept it immaculate out of respect for him. He loved that car and i could never understand why? After i tinted the windows and bought new tires it grew on me and i liked it . In the next few years traveling between Colorado, South Florida, and Louisiana, the car now has 90,000 miles but mostly interstate highway and was running like a charm. In May when i got back to the U.S. from a deployment to Germany i brought the car to Sterling at Delta World Tires. (The land of the cordial, knowledgable, and friendly service advisors) i spent around $1000.00 om it. A month later while traveling to Boynton Beach FL. to get my Fathhers final belongings from a storage locker i made it on 1 and a 1/2 tanks of gas. 950 miles or something close. The next week i went a store at aroung 8am on a sunday and bought everything i needed to change the oil and as i was slowing down in the turning lane the car died. I Had it towed home. I was panicking because i had a military obligation in 2 days to be at medical recert class and knew it was gonna be something that i wouldnt be able to fix myself.(the flywheel wouldnt turn) Somebody recommended Nu-Tec in Abbeville so i called and was told to bring it in which i did.(towed) My biggesest fears were realized when they called with the diagnosis; crankshaft froze with 90,000 miles. A recall never crossed my mind. Nu-Tec sid they could fix it in 2 weeks for 3,600.00 but i need to give them hhalf to start. i immediatley sent 1,500. The next day i left for training in a rental car. The rental was over $600 a week so a good friend offered his truck for me to use. Wile dropping off the rental i mentioned to the desk clerk the reason i was renting she asked what make and model and then told me te same thing happened to her and that a recall was in effect. I submmitted te VIN on the Hyundai website and my Dads car was definatley part of it. First i called Nu-Tek to see if they ad started the work and they affirmed that with me. I relayed what i found out about the recall. i asked them to reverse what they did so i could get a motor put in for free at the hyundai dealership. The next day it was towed to Sterling. Nu-Tek charged me $1700.00 for the work that they didnt do. when i asked incredulousley if they thought was going to give them an extra $200 she said no we'll eat that. I let it go. I call the closest dealership Sterling in Lafayette and get assigned Ridge. Why me? I dont know but i gave hime the benefit of the doubt and he seemed competent. A few days after it was at Sterling me and a friend went by so i could secure a few items from my car. While we were there we opened the hood to try and see if we could see any damage and the hoood performed normally. Then soon after Hurricane Ida hits and im on Hurricane orders with the National Guard where im a Medic. At some point i went to Lafitte where our guys were going to build a bridge to Barataria Island. I was their medic. This whole time i figured i would let these guys do their job and not call every week for status updates. After a month and a half i finally called. I was told they havent even started the work yet nor even ordered the motor. He then went on to tell me that because Nu-Tek hadnt put the timing back together right i was goin to have to pay $540.00 when it was done. I told him that i would pay it but which i never had the slightest intent on paying that for a car with 90,000 miles that had the crackshaft freeze in the motor and the car had a recall for that very reason. These 3 and a half months i mightve been called 3 times by Ridge. No updates no nothing. However, everytime i did talk to him i would ask for a loaner and everytime he would deny me one for different reasons and not once did he inquire with anyone higher. The buck stopped wth him. By this point i had given my friends truck back to him and i was spending a small fortune on rental cars. Still no loaner. Im guessing my car had been in the shop for 3 months. One day my flight was canceled at the Lafayette Airport. i had aready turned in my rental car and there werent any rentals available. as i was sitting outside i called Ridge and told him i had to have a loaner and he got me one! ironicly A week later my car was fixed. I picked up my car and immediatly noticed the arms that hold the hood up were broken. i am using a softball bat to support the hood. i wasnt able to get final invoice when i picked the car up and Ridge wasnt there so we decided that i would come another day. i decided i would tell them about when i picked up the final invoice which i did today. I brought i up to Ridge and this service advisor extrodinaire without batting and eye or missing a beat told me that my car came in like that. A blatant lie. I told hime it did not in fact come in like that. MORE TO FOLLOW read more

I purchased a "pre-loved" as they call it car from Sterling almost a year ago. I have waited to review. I didn't want to review hastily especially since my experience after was negative. Here goes my review: The sales lady was very nice. I guess this is expected but I liked her. However, you really learn about a dealership in all you learn and how they treat you AFTER you purchase the car. Here are a few of my experiences with them before and after. Before: I was told that my first oil change was free. After: Only new cars get the first oil change free Before: I was told that anything was covered by warranty, and specifically was added - tires, paint chips, anything. After: Called the next day, it was not covered for pre-loved cars, only new. Before: I was told that someone would come and fix the windshield - come to me so I don't have to do so. After: I have to go to them. I pitched a fit for this one and they honored it. There were more but I waited to long to review. I will add to this review as I remember them. Pretty much, I found out after purchasing the car that every single thing I was told when purchasing the car was false. I was also mislead greatly in the loan documents, however I will not mention specifics as I should have read closer and not trusted them to be honest. I blame myself there. All in all, they were nice and smiles with no substance. They told me pretty much everything that would apply for a new car and after I purchased said that none of it applied to me. If you plan on simply buying the car and never seeing the dealer again, then go ahead and risk it here. I would suggest that read everything in extreme detail. I enjoy my car, but I greatly regret my purchase. read more

I went to another dealership and they tried to screw me. I left and came to Sterling Hyundai and told them what I wanted. They went beyond that and now I have a very happy daughter. Thank you Sterling. read more

I received a call from Tyler Sittig on Friday reminding me that my lease was coming to an end soon and that I could actually return the vehicle sooner than the lease end date. I stopped by the dealership to get the oil changed on my 2017 Sonata and 2017 Elantra (my leased vehicle). After sitting down with Tyler we were able to complete the lease end paperwork on the 2017 Elantra and I was able to drive home in my new lease, a 2018 Tucson. The entire process was very easy and I would recommend this dealership to anyone who is looking to buy or lease a car. read more

I was traveling through the area when my engine light came on. Fortunately I was about 10 minutes away from Sterling Hyundai. I just drove in without an appointment. Everybody there was so nice. They got me in, checked my engine light and had me on my way in less than an hour. You can't ask for better than that! If I lived in the area, I would be a lifetime customer. read more