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    Service Cadillac

    5.0 (2 reviews)
    Open 8:00 am - 7:00 pm

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    12 years ago

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    13 years ago

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    Service Chevrolet Cadillac

    Service Chevrolet Cadillac

    (37 reviews)

    This "UPDATE" is actually a review of the Service Department…read more Flashback to 23 NOV 2023. I had just finished eating my fill of Thanksgiving dinner at my in-laws and was preparing to make the 40-mile trip home in the rain. As we were leaving, my son, who was sitting in the back seat, advised me that he saw water on the passenger side back seat; specifically dripping down the back and on top of the seat where the headrest fits into the seat. A quick check of the seat revealed that the water was coming in through the corner of the rear glass. Further inspection revealed that it was leaking on both sides. I drove home in the rain with water steadily dripping inside, until I got home and placed a tarp over the truck to prevent any further water intrusion. A quick internet search revealed that there was a known issue with the trucks equipped with the electronic sliding rear glass. The next day, I called 4 Chevrolet dealers in the New Orleans metro area and explained the problem. All of them said that since I was out of the 3-year, 36-K mile factory warranty, there was nothing they could do for me other than replace the rear sliding glass at a cost of approximately $1,300.00. I explained to them that I also had the extended warranty, but they all advised that it did not cover glass! My next call was to Service Chevrolet Cadillac in Lafayette, LA, as this is where I bought the truck. Although it was a 3-hour drive to get there, this was my last hope. I spoke with Service Manager Jerome Babineaux, who was well aware of the Silverado rear sliding glass leak issue. He knew I had the extended warranty and called them on my behalf, only to also be told that glass leaks are not covered under the extended warranty. Before, I could make my disappointment known, he told me to give him some time and that he would call Chevrolet (corporate) on my behalf. A short while later that same day, Mr. Babineaux called me back and stated that he had spoken to Chevrolet and that they agreed to pay $1,000.00 and all I would be responsible for was $300.00. Mr. Babineaux stated that Service Chevrolet Cadillac had a great relationship with American Glass on Apollo Street and that they would do the job on Chevy's behalf. Although normally a 2-day job, Mr. Babineaux worked out a deal with American Glass that if I could get there at 7 AM, they would put an extra technician on the job and get t back to me the same day. Needless to say, I left at 4 AM on 30 NOV 2024 and arrived at Service Chevrolet at 7 AM. Service advisor John Prejean was already expecting me and treated me very courteously. Soon after arriving, my truck was on its way to American Glass. Both John & Jerome kept me updated throughout the day, and around 3:00-3:30 PM, my truck was returned to me with a brand new rear sliding glass. I can honestly say that the Service Department truly went out of its way to get me a great deal, which made the best of a bad situation. So grateful for Jerome Babineaux and John Prejean. Can't recommend them enough, as they provided me with the highest level of customer service.

    Less than one star. Service: I Had scheduled transmission…read morefluid and oil change as priority, with a trunk issue if they had time (that Service caused on a prior visit - trunk worked fine, Service performs a recall, trunk never worked after) anyways they said fluids could be done on Monday so I dropped off Sunday night. A week goes by (I am In a rental truck) and still no fluid changes. I call and they say that they were waiting on trunk part. I needed fluids changed, f that trunk part. Charges me inspection and trunk diagnoses. So Trunk issue remains and fluids not changed. Also sales rep tried to offer me $44k for 2020 Corvette. F that noise. Everyone is a joke. Never purchasing from Service

    Clean Slate Motors - Lafayette - PLEASE DO NOT DO Business with them!!! Car bought from Clean Slate Motors Lafayette caught on fire no resolving of my claim

    Clean Slate Motors - Lafayette

    (7 reviews)

    Nene is FABULOUS! That's the ONLY good part of this review. I bought a car from this lot 6 weeks…read moreago. $2500 down payment and the car was in the shop twice in the first few weeks with issues. Brittany is the service manager and i had to get the office manager involved to get her to call me back. I spent money replacing the air filters, wiper blades, missing body panel clips, and hours cleaning the grime and cobwebs.. 6 weeks later, I'm stranded at 4 am on a Friday morning with a car that wouldn't start because the starter went out. Come Monday at noon, still no call from the service manager. I called the lot and was told I would have to pay 50% of the cost of the repairs since it wasn't a power train issue. $130 to get my car back. On top of the $150 in Lyft to get back and forth to work, I'm now being extorted for more money. BEWARE!!

    I have a zero negative star rating. I will not even give them one star. I have tons of people with…read moresimilar experience with these people that I am getting everybody to give them negative negative ratings and tell their story because this place should not be in business, My home burned down last year. My car got stolen and these people even knew about this situation. We finally found a car of my dreams. It was my daughter's car her very first car which she got her other car stolen and I worked as a full-time mom and didn't have enough time according to their Timeframe which was four days later to get insurance and the day I got insurance they decided to tell me that they sold the car to someone who got insurance immediately to me that is bad business in humanity, horrible, horrible, horrible, horrible customer service I would never ever recommend this place to anyone and never will I to anyone in the future because they do not care or give a shit at all. They told me they were supposed to have this car cleaned, detailed and waiting for us. It wasn't even supposed to be out there for someone's purchase and they took it right underneath my feet without me, knowing that's horrible people, the owners need to go to business school and maybe take a little bit of humanity humanity HR classing, and should not be in this business, because you are obviously dealing with people who are struggling first of all mean which you say, and represent the company that you own this place of business I would give -10 stars

    Shetler-Corley Chevrolet

    Shetler-Corley Chevrolet

    (1 review)

    Had a great experience at shelter Corley Chevrolet. The team was friendly and straightforward. If…read moreyou're car shopping, I'd definitely recommend them!

    From the owner: For more than forty years Shetler-Corley Chevrolet, in Crowley, Louisiana, has been serving all of…read moreAcadiana for all of your automotive needs. We invite you to step into our family friendly showroom where you’ll be greeted by our enthusiastic sales team. Discover our new Chevrolet inventory as well as our extensive pre-owned selection of all makes and models. Shetler-Corley Chevrolet Service is your reliable automotive partner. With a team of Certified Service experts, we offer comprehensive repair and maintenance solutions for all vehicle makes and models at competitive rates. From routine maintenance to complex repairs, Shetler-Corley Chevrolet Service is committed to delivering quality workmanship and excellent customer service, ensuring your vehicle runs smoothly and safely." “Shetler-Corley Chevrolet Collision Center is a trusted auto body shop that provides expert repairs for minor and major collision damage. Our skilled technicians, with a focus on restoring vehicles to their pre-accident condition, specialize in body work, paint matching, structural repairs, and body panel replacement on all makes and models. By working directly with insurance companies, we seamlessly manage repair costs and claims, ensuring an stress-free experience for our valued customers."

    Service Cadillac - car_dealers - Updated May 2026

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