Destiny Lee Today I…read morewent in to Alpha Automobiles Sales, I was very depressed after being turned down every where else. It was a blessing to finally hear YES !! I never thought credit was important before, but now with Alpha I have a chance to start over. I just wanted to say Thank You to everyone at Alpha :)

Alpha automobile on Johnston st their staff really make the car buying process a breeze. right when…read moreyou walk in they are on the ball making you feel comfortable and welcome. They break things down into more comprehensible and digestible material that make the headache of buying car manageable.

I just purchased an Infiniti G37 Convertible yesterday to replace my AUDI TT convertible that was…read moretotaled in a 7-car pile-up. My salesman, CHRIS SNEAD was awesome. He was not pushy, but knowledgeable. He was professional and accommodating. The contrast of him to several other salesmen/women in dealerships in other cities and other states--was profound. When I made the decision to buy, it was time for financing with CLIFF ROY. He, too was knowledgeable and professional in the way he presented information about options. He went above and beyond to be accommodating, working with me on a plan that would help get me in the car I wanted at payments I could afford. I'm so grateful! My car is in the shop for final touch-ups and I was provided a loaner until my car is ready. Chris had the loaner clean and gassed, when he noticed metal in a tire and it was leaking air. I appreciate this kind of attention detail that saved me car trouble on the Atchafalaya Basin. He switched it out for another loaner. I experienced nothing but professionalism that is an expectation at a luxury car dealership. (The only thing I didn't like was the constant country music. Maybe mix styles up a little?)

I dropped my 2018 q70l off for some needed service work. I have Warrenty on it. It has been there…read morefor 1 month and a half. No follow up calls to keep informed and it seems that when I call, nobody knows what's going on but comes back with some bs. I been off, waiting on parts. Tech is working on it, but never completed. I ran a dealership for over 20 years, this is just piss poor customer services. Be advised before coming here. You have been warned.

I'm giving this dealership and salesman, Trevin, every bit of 5 stars. I wasn't able to buy a new…read moreTelluride like I wanted, unfortunately. However, he and all the others at Sterling Kia in Lafayette, La. bent over backwards to help me out and show me dozens of new Tellurides in several of the different trims! He took the time to go through all of the features and different options since I wasn't familiar with them. I was able to test drive two and was completely floored at how much room and power these mid-size SUVs have. They are VERY sharp looking too. The harsh reality is some things aren't meant to be, and I ended up getting a different vehicle elsewhere that fit my budget, but I can't thank Trevin and the crew enough for their patience and assistance. I did purchased a vehicle from Sterling Ford in Opelousas back in 2013 and was VERY impressed with the service, respect, and professionalism I was shown. If you are in the market for a Kia, look no further than Sterling Kia and give Trevin a hollar! Cheers! J.J.L.

Our Telluride took a rock to the A/C condenser during our travels from FL to TX. No A/C and 3 dogs…read morein August heat don't make for a good day. Sterling was the closest KIA dealer to our location. Gabriel and the other members of the service department were awesome. They got us in quick and found the issue. Started the fix asap. And they allowed us to bring our 3 dogs inside so they wouldn't succumb the Lafayette Louisiana heat. Thank you all (front of the house to the guys in back) for the fast repairs. And the dogs got a lot of love too!!

I've been here twice. Once when I bought a new vehicle and once for some recall work and service…read more Buying it was actually one of the easiest transactions for a new car I've ever had. I've bought several new cars in my life and it has always been a nightmare. I came in prepped for a fight. There were some negotiations, certainly, but nothing overly unpleasant. I also expected to have a bunch of tacked on cost when we went to sign for it, as I have at another dealership in Lafayette, but we told them we didn't want the things they offered and that was that. On the service side, I came in to take care of an easy to fix recall, and got them to change the oil and rotate the tires while I was there. Whole thing took about an hour, which was less than I expected. I would buy a car here again and I will come back for service.

UPDATE: Management replied with the standard "please contact us" response. That's not…read moreaccountability--it's dismissive lip service. After everything I experienced, I will never return to or recommend this dealership. My experience with this dealership has been terrible. My transmission failed at only 20,000 miles, and ever since their service department worked on my car I've had ongoing problems. The service manager, Kelly, was rude, dismissive, and completely unwilling to take responsibility for the damage their team caused. Their service department is careless, unprofessional, and cannot be trusted. I will never purchase from this dealership again and strongly warn others not to waste their time or money here.

Exceptional service very courteous professional notified me of estimate prior to doing in. Work was…read morevery pleased with outcome. Highly recommend to anyone needing maintenance or repair on a range rover.

I had a new wheel and tire installed on a 2011 Mercedes E350. They put a lot of scratches on the…read morenew wheel. Also asked them to do an alignment. A lot of miscommunication between front desk and service department and lots of delays. When I got home I had another shop take a look at it. High End did it all wrong. That's how they treat people from out of town.