While I absolutely love my Passat I don't like the fact that being ignored is something these…read morepeople need to learn NOT to do but once they received my $ that I paid cash for the car now you're no longer a person to them but yet a nuisance. My title was stolen and I asked for helping me with an extension but they failed to return any of my calls so when I show up over there they will wonder why I'm cutting up like I plan to do so because no matter what you don't erase that person from your list by any means. If I could go back in time I would have NEVER bought from them and I will make sure reviews are left anywhere I can post. STAY AWAY FROM THERE because they don't care.

Brought my SUV in for service and tire repair and replace the opposite tire on front to have…read morematching set, I have the tire and rim insurance through BMW so I would've been responsible for the cost of second tire. Service went well other than the normal up sales which I decline till next service. After declining the up sale, they claim they could not find the leak in one of the tires which I have been airing up the tire weekly while waiting on the appointment. Then they claimed the tire with the leak had the cords showing which disqualify for warranty, but they forgot they sent me the video of the inspection which clearly show the tire in good standing. When I called them out on that they claimed they had my vehicle mixed up another customer. Go figure! After all, said and done they refuse to honor the warranty by saying the tire wasn't leaking but once I got home, I found the leak with soapy water. These are run flat tires and cannot be repaired.... I spoke with the service manager he was just as bad. Severely disappointed Craig

I followed my Service Advisor, Taylor, from anther dealer & brand. Although I am an old JEEP'er,…read moredriver since the 1950's & owner since the '70's. Ordered a new '23 Gladiator Fall '22 to be a stablemate for my pristine 2001 Wrangler. Acadiana JEEP is a mixed bag. the owner, Ms. Vega, the Senior management guy Jeremy Hull, & my advisor Taylor are very good. The others are typical car dealer types. I do extensive research before even looking: car mags, other owners, on-line, etc. I most often know more about models, options, prices, etc. than the salesmen. The Gladiator shut-down at 700 miles & had to stay in shop for 3 weeks. Afterwards, for 2+ years it has been trouble-free. If considering a new JEEP, please study first. The current Stellantis JEEPS have many counterproductive "economy" features and "safety" features which are totally inappropriate on an OFF-ROAD vehicle, and can't be disconnected, or even interrupted. Although I have owned JEEPS for 46 years, and used them everywhere from high Rockies to South Texas beaches, to Louisiana & Mississippi swamps, I don't think I'll ever buy another unless Stellantis learns what Americans actually use their vehicles for and corrects current deficiencies. We have made a couple really long highway trips in our JEEPS, we don't consider them as highway vehicles and keep other vehicles for Interstate driving. I don't abuse any mechanical equipment to show-off. Anyone new to JEEPS would do well to do all "customization" via the JEEP FACTORY or MoPar ONLY. JEEP Engineers know what works. Many aftermarket items look great at first, but disappoint AND reduce resale value. If I were to buy here again I'd start with Mr. Hull and Taylor; both are honest & knowledgeable. Bonne Chance ! Rick

Customer service was terrible. Told me my truck would be done by the day. Never heard anything, no…read morecalls, no updates, stopped answering my calls. Was told my multiple people to avoid. Should have listened

Nene is FABULOUS! That's the ONLY good part of this review. I bought a car from this lot 6 weeks…read moreago. $2500 down payment and the car was in the shop twice in the first few weeks with issues. Brittany is the service manager and i had to get the office manager involved to get her to call me back. I spent money replacing the air filters, wiper blades, missing body panel clips, and hours cleaning the grime and cobwebs.. 6 weeks later, I'm stranded at 4 am on a Friday morning with a car that wouldn't start because the starter went out. Come Monday at noon, still no call from the service manager. I called the lot and was told I would have to pay 50% of the cost of the repairs since it wasn't a power train issue. $130 to get my car back. On top of the $150 in Lyft to get back and forth to work, I'm now being extorted for more money. BEWARE!!

I have a zero negative star rating. I will not even give them one star. I have tons of people with…read moresimilar experience with these people that I am getting everybody to give them negative negative ratings and tell their story because this place should not be in business, My home burned down last year. My car got stolen and these people even knew about this situation. We finally found a car of my dreams. It was my daughter's car her very first car which she got her other car stolen and I worked as a full-time mom and didn't have enough time according to their Timeframe which was four days later to get insurance and the day I got insurance they decided to tell me that they sold the car to someone who got insurance immediately to me that is bad business in humanity, horrible, horrible, horrible, horrible customer service I would never ever recommend this place to anyone and never will I to anyone in the future because they do not care or give a shit at all. They told me they were supposed to have this car cleaned, detailed and waiting for us. It wasn't even supposed to be out there for someone's purchase and they took it right underneath my feet without me, knowing that's horrible people, the owners need to go to business school and maybe take a little bit of humanity humanity HR classing, and should not be in this business, because you are obviously dealing with people who are struggling first of all mean which you say, and represent the company that you own this place of business I would give -10 stars

Outstanding service department! I've always used Brent Sutherland as my service advisor. He is a…read moretrue professional and outstanding Hampton team member! He is very knowledgeable and courteous. He will save you time because he diligently manages your service, communicates well with the technicians and will keep you informed on your vehicles progress. Five star service!

In this day and age when customer service seems to be the exception rather than the rule, the…read moreservice department at Hampton Toyota goes well beyond the call of duty in terms of immediate response, quick and detailed communication along with a very thorough exam and diagnosis of the vehicle. This is the kind of service that creates "customers for life" Jerome Smith, DDS

I'm giving this dealership and salesman, Trevin, every bit of 5 stars. I wasn't able to buy a new…read moreTelluride like I wanted, unfortunately. However, he and all the others at Sterling Kia in Lafayette, La. bent over backwards to help me out and show me dozens of new Tellurides in several of the different trims! He took the time to go through all of the features and different options since I wasn't familiar with them. I was able to test drive two and was completely floored at how much room and power these mid-size SUVs have. They are VERY sharp looking too. The harsh reality is some things aren't meant to be, and I ended up getting a different vehicle elsewhere that fit my budget, but I can't thank Trevin and the crew enough for their patience and assistance. I did purchased a vehicle from Sterling Ford in Opelousas back in 2013 and was VERY impressed with the service, respect, and professionalism I was shown. If you are in the market for a Kia, look no further than Sterling Kia and give Trevin a hollar! Cheers! J.J.L.

Our Telluride took a rock to the A/C condenser during our travels from FL to TX. No A/C and 3 dogs…read morein August heat don't make for a good day. Sterling was the closest KIA dealer to our location. Gabriel and the other members of the service department were awesome. They got us in quick and found the issue. Started the fix asap. And they allowed us to bring our 3 dogs inside so they wouldn't succumb the Lafayette Louisiana heat. Thank you all (front of the house to the guys in back) for the fast repairs. And the dogs got a lot of love too!!

UPDATE: Management replied with the standard "please contact us" response. That's not…read moreaccountability--it's dismissive lip service. After everything I experienced, I will never return to or recommend this dealership. My experience with this dealership has been terrible. My transmission failed at only 20,000 miles, and ever since their service department worked on my car I've had ongoing problems. The service manager, Kelly, was rude, dismissive, and completely unwilling to take responsibility for the damage their team caused. Their service department is careless, unprofessional, and cannot be trusted. I will never purchase from this dealership again and strongly warn others not to waste their time or money here.

I have called numerous times to speak to management in service and the GM of the dealership with no…read moreresponse and no returned calls. This organization has digressed immensely. Customer service doesn't exist at this organization and I will never purchase another vehicle from them!

Mark contacted me after my initial inquiry and the rest is history. He coordinated with me and we…read moredevised a plan for me to drive from Houston TX to Lafayette LA to trade in my old reliable for a brand new (used) vehicle. Mark is an amazing, down to earth, honest, intelligent, professional and caring salesman. They had everything prepared for my husband and I when we walked through the door. They answered every question with passion and everyone we encountered treated us like we were VIPs. I couldn't have had a better experience doing business with these gentlemen. Mark and Chuck made the car buying experience simple, smooth, and stress free. I highly recommend this business, these wonderful business men and I would buy another vehicle from them in a heartbeat.

Man o man let me tell you something. You wanna talk about rude. I asked about a bike they had for…read moresale. Told them I had 2 dirtbikes to trade plus some cash. They wouldn't even have a conversation about potential numbers so I'd know if we were even in the ballpark but they wanted me to drive over an hour with my dirtbikes to work a deal once I got there but nothing before. I lost my shit I'm angry as fuck. Before the conversation was over they told me they don't really do well with dirtbikes so they weren't really interested. So why the flying fuck did you try to convince me to drive all the way there only to find out you could have told me you weren't interested in trading for the dirtbikes on the phone. They called me rude and yea I was cuz I was angry they wanted to play games with me.

Had a car all set to buy. Only to be texted to say it was sold. Terrible customer service and will…read moretake my business elsewhere

In my opinion terrible customer service. Called to get a price on vehicle and apparently no one can…read moretalk to the sales manager. The sales lady told me that the sales manager is not a people person and refused to let me speak to him to work out a deal and to eliminate the middle man. Didnt work with me on price to try and get it to where i was comfortable. Overall not pleased with my experience and will not be doing business with these people.