Outstanding service department! I've always used Brent Sutherland as my service advisor. He is a…read moretrue professional and outstanding Hampton team member! He is very knowledgeable and courteous. He will save you time because he diligently manages your service, communicates well with the technicians and will keep you informed on your vehicles progress. Five star service!

In this day and age when customer service seems to be the exception rather than the rule, the…read moreservice department at Hampton Toyota goes well beyond the call of duty in terms of immediate response, quick and detailed communication along with a very thorough exam and diagnosis of the vehicle. This is the kind of service that creates "customers for life" Jerome Smith, DDS

I've been here twice. Once when I bought a new vehicle and once for some recall work and service…read more Buying it was actually one of the easiest transactions for a new car I've ever had. I've bought several new cars in my life and it has always been a nightmare. I came in prepped for a fight. There were some negotiations, certainly, but nothing overly unpleasant. I also expected to have a bunch of tacked on cost when we went to sign for it, as I have at another dealership in Lafayette, but we told them we didn't want the things they offered and that was that. On the service side, I came in to take care of an easy to fix recall, and got them to change the oil and rotate the tires while I was there. Whole thing took about an hour, which was less than I expected. I would buy a car here again and I will come back for service.

Extremely disappointing experience with Sterling Hyundai…read more Our 2024 Hyundai Tucson was left with Sterling Hyundai in Louisiana for a factory warranty A/C repair. We had to return home to Texas, so the dealership kept our vehicle and arranged warranty transport. We were repeatedly told the vehicle had been picked up and shipped to Texas. After days with no information, we located OUR OWN CAR through Bluelink--it was still sitting on Sterling Hyundai's lot. We were then told it had supposedly left Tuesday and "reappeared" Friday, yet the service advisor could not tell us who picked it up, where it went, who had possession of it, or why it returned. Approximately 520 unexplained miles were added while the vehicle was in their custody. We requested transport records, chain-of-custody information, mileage documentation, photos, videos, fuel level and damage confirmation. None of these requests were answered. After weeks, the vehicle was finally transported to Texas--without anyone notifying us. We only knew because Bluelink showed it moving. When we arrived to pick it up, the vehicle was filthy: empty soda bottles, sticky seats, mud throughout the interior and cigarette ashes. It was clearly smoked in. We had to pay for an ozone treatment, and the smoke smell still remains. Then we discovered the original A/C warranty repair wasn't even fixed. We had to leave the vehicle at the Texas dealership for another diagnosis. We have now spent approximately $3,500 on a rental while continuing to make payments on a vehicle we couldn't use. As of September 30, we have received no reimbursement, no explanation for the 520 miles, no accountability, and no meaningful response from Sterling Hyundai or Hyundai Corporate despite repeated calls, voicemails and written requests. This went far beyond a delayed repair. We entrusted Sterling Hyundai with our vehicle and cannot get a straight answer about what happened to it while it was in their custody. The smoke contamination and unexplained mileage have also potentially diminished the vehicle's value. We are still waiting for Hyundai and Sterling Hyundai to make this right.

Purchased a used Audi Q7 from Audi Lafayette on 10/31/2023. The inspection report they gave me…read moreincluded "Battery Condition-Post Condition and Midtronic Test/GFF Test" with a "Pass". As I soon learned, the battery condition was not inspected. It was swollen. The posts were slightly corroded and leaning from being swollen. It had 314 out of 850 possible cranking amps. Yes, it was "As Is" but "As Is" was based on the report they gave me. I had purchased the vehicle with the intent of taking a trip to Alabama and Tennessee two days later. Ended up having to jump it off and/or trickle charge overnight for several days until I could get it replaced. The cost was over $500. I was 554 miles away and they had the gaul to tell me, "Management asked if you can bring it here they will take care of the battery." This was of course after I knew the condition of it. Would never have left home with it if I'd known before. No way I was taking a chance of driving that far to have them replace it, mainly for the risk of damaging the electronics in the car. They refuse to compensate me for any of it. They will not stand behind their sales and they obviously will lie about the condition of their vehicles. Do not buy a used vehicle from them!

Beautiful business, with beautiful vehicles ! Audi staff was amazing, they go above and beyond to…read moremeet your needs ...

I'm giving this dealership and salesman, Trevin, every bit of 5 stars. I wasn't able to buy a new…read moreTelluride like I wanted, unfortunately. However, he and all the others at Sterling Kia in Lafayette, La. bent over backwards to help me out and show me dozens of new Tellurides in several of the different trims! He took the time to go through all of the features and different options since I wasn't familiar with them. I was able to test drive two and was completely floored at how much room and power these mid-size SUVs have. They are VERY sharp looking too. The harsh reality is some things aren't meant to be, and I ended up getting a different vehicle elsewhere that fit my budget, but I can't thank Trevin and the crew enough for their patience and assistance. I did purchased a vehicle from Sterling Ford in Opelousas back in 2013 and was VERY impressed with the service, respect, and professionalism I was shown. If you are in the market for a Kia, look no further than Sterling Kia and give Trevin a hollar! Cheers! J.J.L.

Our Telluride took a rock to the A/C condenser during our travels from FL to TX. No A/C and 3 dogs…read morein August heat don't make for a good day. Sterling was the closest KIA dealer to our location. Gabriel and the other members of the service department were awesome. They got us in quick and found the issue. Started the fix asap. And they allowed us to bring our 3 dogs inside so they wouldn't succumb the Lafayette Louisiana heat. Thank you all (front of the house to the guys in back) for the fast repairs. And the dogs got a lot of love too!!

I purchased multiple vehicles from them old and new location. When servicing my gv70 3.5t the…read moredamaged my rims, preformed poor repair work on them that failed and eventually had to replace them. Was told on 2 separate service visits that the rims had been replaced and they weren't. Not to mention I purchased the rim and tire protection plan from them. On another service visit to replace failing retention clips on body molding they scratched the rear passenger door. Again we purchased the most expensive protection product they offered. They attempted to repair the damages by spraying another coat of paint over the entire rear passenger door. This resulted in a bumpy and bubbly finish. Then they tried to correct that by over buffing the paint resulting in even more damage to my wife's vehicle. Yet they say they are here to support Acadiana! I will not argue about how nice they are during the buying process, anybody will be nice when you are handing out checks. Judging character has to be done when things get difficult. Even the Devil smiles at you when you sin.

Started our a great experience with this dealership, was hoping to give 5 stars but unfortunately a…read morepoorly setup pickup for my trade in and the salesperson (Brooks Kennedy) not being accurate with a couple of cosmetic flaws the vehicle had and just basically washing his hands of things once the sale was made dashed any hope they had of a good review. It's a shame, if he had just been transparent or willing to go the extra mile and make up for the issues it might have been different. Once can almost sense how they no longer care once they have your money. Days and days without returned texts, excuses, etc. Hold these places accountable guys. They're not big on that but every review/survey that's truthful and accurate is necessary, both positive and negative, and it does affect their bonuses in many cases. I hate the survey system but it is what it is. It's not all their fault but them taking responsibility overall for an subpar sales experience is always the way to go. Nice car though.

I dropped my 2018 q70l off for some needed service work. I have Warrenty on it. It has been there…read morefor 1 month and a half. No follow up calls to keep informed and it seems that when I call, nobody knows what's going on but comes back with some bs. I been off, waiting on parts. Tech is working on it, but never completed. I ran a dealership for over 20 years, this is just piss poor customer services. Be advised before coming here. You have been warned.

I was looking for a vehicle where I reside in Baton Rouge, but there was a limited number with the…read morespecifics I was looking for. I reached out to Infiniti of Lafayette and spoke with Cameron Guarisco, who was very professional and answered many of my questions. Mr Guarisco was able to locate the vehicle with my preference and worked with me on the purchase. I would recommend Infiniti of Louisiana and the sale rep Cameron Guarisco if you're looking for an Infiniti. It was worth the drive!

This has been the most pleasant group I've come across. Service was A+ especially driving from…read moreKaty Tx to the Lafayette location. Kyle Credeur was extremely helpful, friendly, and well-mannered totally appreciate his service and will definitely be purchasing from him in the future. I'd like to give a big thank you to Seth Lacombe for all his work and for making sure everything was ready and prepared when we arrive. God bless the entire team.

Al Ledet was a pleasure to deal with and his experience was evident. And the quickest sale I've…read moredone.

I had a deeply concerning and unsafe experience with the service department regarding my Volkswagen…read moreTiguan. I brought my vehicle in for a diagnostic due to a high-speed vibration. I suspected a CV joint issue but made it clear I was not certain, which is why I happily agreed to pay for a diagnostic. After drop-off, I was called and informed I would be charged a double diagnostic fee, with only half applied toward any repair. The vehicle was taken into the shop and I received findings in well under two hours, which raises questions about the legitimacy of the fee. I was then quoted additional thousands of dollars for coolant and oil system "leaks". When I asked whether these systems were pressure tested for leaks, I was told no and that the recommendations were based solely on visual inspection. I have no errors/lights and no measurable loss of fluids so I denied the additional services and proceeded with the CV joint replacement as intended. The most serious issue occurred at pickup. As I pulled out of the dealership parking lot, the skid plate immediately detached from the bottom of my car and flew off while driving, creating a serious safety hazard. I am extremely fortunate no one was behind me. I retrieved the skid plate and returned it to the service center within minutes. The technician and service manager admitted: - The skid plate had been removed during service - Screws and washers were missing - I was not notified of the missing hardware during the diagnostic or at pickup - The vehicle was released anyway, knowingly with missing hardware Instead of replacing the damaged part or properly reinstalling it, the service team zip-tied a broken skid plate back onto the vehicle and refused to replace it. I was told that "you don't really need it anyway" and that I should have known parts were missing because I brought the car in for a specific issue. I am not a technician. I relied on a certified VW service department to identify safety-critical issues, notify me of missing hardware, and return my vehicle in a safe condition. Releasing a vehicle with an improperly secured underbody panel after removing it themselves is negligent. This experience showed a lack of transparency, accountability, and basic safety standards. I would strongly caution others before trusting this service department.

Worse service ever. Appointments mean nothing. Waiting 5 hours for an oil change while listening to…read moreservice personnel tell customers it takes 1.5 hours to get the service completed. I will definitely be looking elsewhere for my service needs. Richard G.

We recently visited Giles to purchase a vehicle. I was there to co-sign for the purchase, not to be…read morethe primary buyer. However, instead of processing the transaction as agreed, your staff listed me as the purchaser of the vehicle without my authorization or consent. This is a serious error and shows a lack of professionalism and integrity in handling financial paperwork. Such actions create unnecessary complications and reflect poorly on the dealership's business practices. Because of this experience, I want to make it clear that I will never purchase a vehicle from Giles again, nor will I recommend your dealership to anyone I know. I expect this issue to be corrected immediately and the documents adjusted to reflect the original intent of the transaction -- with me serving only as a co-signer, not the primary buyer. Please confirm in writing once this correction has been made.

Be careful buying used cars here. They let you test drive vehicles with bad breaks and lots of…read moreissues. But if you are selling go here. They won't even look at it. They take infested and beat up vehicles and give kelly blue book.

Found what I needed. It was relatively easy to get the part off and paid for, and I am a woman…read more But, the policy of no one under 16 allowed on the lot is disappointing. I brought my 14 yr old granson to help me and he was not allowed becasue he was too young. Ugh!! How are kids supposed to learn? I undersatnd little kids are a pain and som adults do not supervise properly, but 12 and above kids should be allowed. How else does a kid learn? I think if they are there and going tohelp, they should be allowed. The adult can sign a waiver or something vouching for the kid.

My car had some messed up interior and I went to pull apart and god some interior parts in great…read morecondition the people were so nice let me in with a EMS free admission I loved it it was a great experience jesse was a great help