Purchased a used Audi Q7 from Audi Lafayette on 10/31/2023. The inspection report they gave me included "Battery Condition-Post Condition and Midtronic Test/GFF Test" with a "Pass". As I soon learned, the battery condition was not inspected. It was swollen. The posts were slightly corroded and leaning from being swollen. It had 314 out of 850 possible cranking amps. Yes, it was "As Is" but "As Is" was based on the report they gave me. I had purchased the vehicle with the intent of taking a trip to Alabama and Tennessee two days later. Ended up having to jump it off and/or trickle charge overnight for several days until I could get it replaced. The cost was over $500. I was 554 miles away and they had the gaul to tell me, "Management asked if you can bring it here they will take care of the battery." This was of course after I knew the condition of it. Would never have left home with it if I'd known before. No way I was taking a chance of driving that far to have them replace it, mainly for the risk of damaging the electronics in the car. They refuse to compensate me for any of it. They will not stand behind their sales and they obviously will lie about the condition of their vehicles. Do not buy a used vehicle from them! read more

Audi Lafayette - Car Dealers Near Me - Lafayette, Louisiana

Beautiful business, with beautiful vehicles ! Audi staff was amazing, they go above and beyond to meet your needs ...

I have a two month 2024 Q5 Prestige model and I've already had to bring it in to replace a faulty fuel pump, the alignment was off (they said nothing was wrong and turned on the lane assist as the fix), and now the wireless charger nearly burned up my phone after only 45 minutes of charging. I was given a "bulletin" stating various causes (i.e. the case, iPhone 12-14 generations aren't supported, too many apps are running, the placement makes a difference, etc. etc.). So with all the technology, I still have to plug in my phone to charge it?! I'm highly disappointed in my new purchase at this point and all the excuses I've been given. If this was a known issue, I should have been given fair warning before purchasing the vehicle! Do better Audi! read more

Audi Lafayette - Technical Service Bulletin re wireless charging feature - Car Dealers Near Me - Lafayette, Louisiana

If you are from out of town and planning on purchasing from this dealership I highly recommend you pick another dealer. I am 1500 miles from Lafayette, found a 2021 Audi A5 that we loved at this dealership, I asked how much they wanted down as a deposit and was told on used cars they can't take deposits but due to mi distance in travel they would hold the car for me. I told the salesman I was purchasing a ticket that night to fly out of Las Vegas NV the following day and purchase the car. Salesman went to his manager received approval on the sale and to pull the car off the lot due to the distance of my travel. The following afternoon I take a 2 hour drive to las Vegas, grab a 4pm flight to New Orleans, arrive only to receive an apology text message from my salesman that they just sold the car to someone else. Here is the salesman message. " Hey David. The A5 unfortunately sold this evening. I just tried calling to see if we have anything else you might consider. I do absolutely apologize for that inconvenience sir and I was extremely disappointed when I saw the car being sold this evening. Even with me putting it in the back our lot which avoided it being seen we still have the vehicle listed on our website, marketplace, etc., and customers can come in to request to take a look at the vehicle due to it not being sold. I would've more than love to have made commission. I don't have any affiliation with Audi Baton Rouge but they have an A5 there around the same year, price, and color that might be a good fit for you. I apologize once again for the big inconvenience." In conclusion: what has happened to society? I remember the days when a man's word was everything. If your willing to risk it I hope your experience with Audi Lafayette is better than mine was. David read more

I had a wonderful experience with Audi of Lafayette last week. Upon arrival Ms. Kelly McCrady greeted me at my vehicle as soon as I drove up to the service department. Ms. Kelly gathered my information and then proceeded to show me the sitting area and the snack bar area. As I was waiting on getting my car checked on I observed a lady come out of an office and was talking to some of the people who were waiting in the sitting area. I noticed how polite she was and really took interest in talking to them. During the time I was sitting in the waiting area, Ms. Kelly kept everyone informed on the progress on our vehicles. She constantly checked on everyone waiting and asking if she could get us anything. A little while later the same female that I had observed earlier talking with the other customers came and asked me how I was doing and if I needed anything. She sat besides me and we had a great conversation. She was Mrs. Gaylyn Finster. She was soft spoken and polite and truly showed the customers she cared. Everyone else that was in the Service Department was also very friendly. I was spoken to by everyone saying hello as I passed by them or entered the building. Great team. I was especially happy with my care by Ms. Kelly McCrady & Mrs. Gaylyn Finster. I have not had that type of customer service since I can remember. read more

Audi Lafayette - Car Dealers Near Me - Lafayette, Louisiana

Exceptional car service! I drive almost three hours to get my car serviced. Compared to other dealerships they are the best. James makes you feel like a valued customer. Customer care is definitely number one in the service department! read more

They are extremely unethical and unreliable. If you need to service your car bring to Baton Rouge or New Orleans. They can do the exact same thing but for half the cost. read more

As a car buff and life long auto snob I have purchased 35 to 40 vehicles in the last 30 years. The models range from Porsche, BMW, Chevy, Pontiac, Nissan, Honda, Toyota, VW, Ford and most recently my first AUDI, a 2016 Q5. The sales staff here is really great and I have nothing but good things to say about my salesman Matt. He isn't pushy and will get you into the right car for your needs and budget. I'm picky and hard to please (or so I have been told once or twice, lol) and Matt was great. He didn't do the typical "where do you work, what do you do for a living, buying or trading, etc" talk which is like saying "how much do you make and what's the most expensive car I can get you in" discussion. Matt was patient and let me drive whatever I wanted and never once asked "can we write it up?" But instead asked "how did it drive and do you want to try anything else or have any questions?" See Matt. Also, the service group is very friendly, helpful and experienced. I recognize a few from another local German auto dealer and Audi cherry picked the best of them. Great job! Lastly, In the waiting area they have soft drinks, water, coffee and snacks free of charge on top of speedy Wifi to make your service wait zip bye. Give these guys a shot at your next new vehicle and be sure to tell Matt that Mark sent you. He will make your experience the best. Enjoy! I know I am! read more

The service department at this location is poorly managed. Lack of clear communication internally between management and technicians causes a lot of confusion to the customers. The technicians lacks basic knowledge of the vehicles they work on. This dealership in general lacks leadership in its operations and it took "an act of congress" to speak to the General manager. We live in Cameron Louisiana and the dealership is in Lafayette, we were promised a loaner vehicle anytime we drop our vehicle for service, however they always have an excuse why they can't provide a loaner. The service department tend to blame all issues with the vehicle on the customer so they can say it's not covered by warranty and charge you for it. You can get 3 phone calls from the same dealer in 30 minutes from 3 different people and all 3 will have different answers to the same issue. They need basic communication class and for sure deep leadership restructure. If you need an Audi steer clear from this dealership. read more

Over many years of purchasing new vehicles, my experience at Audi Lafayette has been exceptional. From a top notch salesperson, Melinda Potier, technical advice, Destiny Gaspard to great service from James Carrier, it's been a real pleasure dealing with the staff. I am sure that the rest of the staff are just as great. The whole team is very professional and willing to help out any way possible. As far as the car goes, I look for excuses to go drive it. I reccomend this dealer to anyone who wants a real satisfying experience. Bob Olman read more

I'm giving 5 stars here. I rarely do that. Audi of Lafayette is a dealership that puts a strong foot forward toward customer satisfaction. The building is new, clean and very pleasant. They have snacks, drinks and otherwise present a very comfortable setting. Most of my negotiation was through email and phone. Tim was my contact. He was helpful, prompt and straightforward. 3 qualities I very much appreciate. I am two hours away from Lafayette so it was very important to me that there be no surprises after driving there to pick up the car. Everything was exactly as we had agreed. Upon arriving, we went in and asked for Tim who greeted us and introduced us to Matt, the salesman who would show us the car. They offered us water, coffee, & snacks and then Matt took us out to look at the car. Matt was very knowledgeable, thorough and pleasant. We drove around and chatted with Matt. We went back inside, sat in a nice, clean office with Matt and went through some paperwork. Matt introduced us to Gary, the finance manager who was also knowledgeable, thorough and helpful. Gary took us through the remainder of the closing which went very smoothly. After finishing all paperwork, Matt took us back outside to give us the car which had been washed and fueled up. He went through some other features of the car and sent us on our way. From Tim to Matt to Gary, the service was remarkable. I would certainly recommend Audi of Lafayette to anyone interested in Audi. read more

Ask for Chase in sales, then Sutton in finance. I drove here from Colorado Springs to get a car. Now, you could imagine that this is a huge risk, which is also somewhat complicated, however, Audi Lafayette was open and honest with me about the condition of the car, the cost of the car, and what the process would be to get the car. I am extremely pleased with the service they provided, especially during the COVID pandemic. They made the process of buying out of state as pleasing as it could be. Thank you Audi Lafayette! read more

Carl Johnson was my sales rep and did a fantastic job handling the transaction from start to finish. I would highly recommend him and the entire staff at Audi Lafayette read more

We bought a used SUV here last week. They gave us a sweet deal and took care of us through the whole process. I HATE car buying but it really was not the stressful experience I was braced for at all. Craig Andrus was our sales guy and he was great! My brother in law and sister also bought an Audi here last year and highly recommended this dealership to us without reservation. We also very highly recommend this dealership and Craig. read more

I absolutely LOVED my experience. Most sales people were okay, but CJ rocked from the start until even now! He made sure that the deal would go through, he checks in, and closes the deal! Really recommend him and his hard work! I am a college student with limited credit and he still made it possible! I am very appreciative! Highly recommend. read more

This place sucks Chris is a huge liar he sold my car while I was on the way to the dealership I was coming too look at a car from West Monroe Louisiana and half way there I got a call saying the vehicle was sold read more

IF YOU WANT A AUDI VISIT ANOTHER LOCATION. The car is great but the customer service I received from Gary Parker and the management of Audi Lafayette is absolutely horrible and dishonest. When purchasing the vehicle he offered me additional services such as Audi care, gap insurance and other coverages. I did not want them but he forcefully insisted, told me I would save a ton of money on the transmission flush that my Audi Q3 Quattro required. I spoke with the customer service before going into his office and they said the Quattro does not require a transmission flush EVER. Gary told me that Audi service misinformed me and was wrong about the Quattro model not requiring a transmission flush and that I could cancel the policys at anytime if I felt they were unnecessary. The next day I was informed the Quattro DOES NOT require the services Gary Parker was selling me. I contacted Audi of Lafayette within 24hrs of leaving with the vehicle, told them to remove the extra services in packages and revise my paperwork. They gave me the runaround and told me the paper work was processed it would be 6 to 8 weeks before I could get a refund. I purchased the car in April and it is now August and I have not received a credit or refund and they quit responding to my emails. I will never shop at this location again or buy another Audi. read more

DO NOT BUY YOUR CAR FROM HERE. These people are so unprofessional. We have 2 cars (one bought from here) and a month after them working on my engine and still having problems I brought it back. LONG story short MANAGER DANNA OLIVER was in my face yelling at me and trying to intimidate me after i was asking questions about my audi. When I asked to talk to his boss he said " I am the boss and the only one you are going to deal with".I have never been treated with such disrespect as a customer. I AM DISGUSTED and will never do business here again. I will personally do anything I can to discourage people from going here. the manager even tried to put words in my mouth but i recorded everything. VERY UNPROFESSIONAL. read more

Impeccable service!! Erica and James C. were both absolutely amazing to deal with... Erica arranged a very accommodating service appointment and James put it all in action. All concerns were addressed in a time efficient and professional manner. Thank you team for the great service!! read more

Matt Gilbile, Sutton, and Dylan were an excellent crew to work with. Dylan reached out to me personally while Matt and Sutton closed the deal. True professionals and they helped me through the entire process. They were not pushy at all which I appreciated! They made it easy for me to make a decision and guided me with all the facts I needed! I would absolutely recommend Audi of Lafayette! read more

I used to love Audi Lafayette but I've grown to hate it more and more each time I bring my car. I actually moved to Colorado recently and their Audi here goes above and beyond and really showed me what a luxury car dealership should be like. And it really sucks because the salesmen at the Lafayette location are amazing and so friendly but everything else really isn't all that. This past week I made a trip to Louisiana for Mardi Gras and unfortunately caught 2 flats so I had to get my car towed to Audi until my tires came in. When I called about the tires just to simply see how long I can expect to pro-long my stay in Louisiana, they were constantly telling me that the lady was busy and to leave a message and she'd call back. Needless to say, a whole day later and she never called back after the like 10 times I called and left a message. It took me getting very rude for them to FINALLY see how urgent this was to me. Then they told me that they didn't even know my car was there until 3 hours after it was dropped off. And may I add that it was their tow guy that they hired to come get it but apparently didn't even tell them my car was there? Finally a whole day later they called me and told me when I should expect my car to be done. So I get in my car, my charger is gone. So of course I call Audi to ask what happened to my charger that I ALWAYS keep in my car so I know I didn't take it out, and they hung up on me. They don't even CLEAN my car as good as the Audi in Colorado Springs. When I tell you I always try to avoid this place at all cost now, that is zero exaggeration. It made me laugh when I was on hold with them and it was saying how customer service is important to them being that they're a luxury car place when that is not the case at all. Like I said, I used to like this place but they've slowly gone downhill within the past 6 months. If your car ever gets towed here, good luck. read more

I went to test drive a vehicle, I was interested since I am looking to buy a new one and that one seemed like a good fit. Everything was good until I was actually driving, the girl that was the "sales person" didn't talk, would just tell me where to go, she never mentioned anything about the vehicle, until I asked her what about it she just said "everybody loves this truck" and that was it. When we got back I asked her how much would it be and she asked me to wait (I actually waited sitting there in a desk for about 30 minutes) she comes back with the price which was about $700 a month. And whatever price is ok but she never asked how much I wanted to put down, if I wanted to trade my vehicle, if my credit was good, nothing. I was shocked because it was the first time I visited a dealership in Lafayette, and you might think they were busy, but I was THE ONLY CUSTOMER. Really sucked because I was a very easy customer since I really liked the truck and was looking to buy at the moment. Really bad sales person, made me not want to come back! read more

Purchased my first Audi today from Melinda at Audi Lafayette. I highly recommend her if you are interested in a new Audi or pre-owned vehicle. Melinda is knowledgeable and personable, as are all the staff here. Jerome, the Internet manager, is a kind man - very focused on listening to the customer's wishes and making those wishes a reality. I met most of the staff today - they introduced themselves to me. Confident of their dealership and product, they wanted my purchase and ownership experience to be top notch. I am highly impressed with my new Audi and with Audi Lafayette. Proud to have this dealership and the quality staff in Lafayette! Update: I visited Audi Lafayette yesterday for follow up review of my new Audi. Service went over maintenance schedule and sales reviewed features of my car in case I had questions. The entire staff is professional, friendly, and genuine. I highly recommend this dealership. See Melinda in sales or Ray in service! They are great! read more

Huge waste of time as they play games, lie, and use underhanded sales tactics to try to "make a deal". After three days of negotiation, I was quoted a price for a car and when I arrived at the dealership to make the deal, they said they could not honor it and switched the sales guy on me saying the other person was too busy. I have never had this much time wasted when attempting to purchase a vehicle and the sales manager Frank is not willing to work with you. Don't waste your time at this dealership, there are far better ones that will treat you much better! read more

Go see Sutton! Quality guy offering a respectable and truly hassle free experience. I called and negotiated over the phone and told him Id come to pick up my new car the next day. When I arrived, everything was ready and in order! From start to finish including test drive and thorough inspection was only 1hr 25 min! He even programmed all our electronic devices to sync with the car. Easy! This is how to do business! Exactly how buying a car should feel. Great job, Sutton! read more

So, my review is split. I am five stars on our sales rep Sutton, who did a great job assisting us through the entire process, although the back and forth with offers and negotiations took longer than expected, we finally came down to the price that worked for both of us - even if we had to get the sales manager involved. Now, the one (or ZERO) star part of my review is reserved for Matt (Manesh), the finance manager. First of all, while trying to get our trade-in cleared out, he came out and tried to rush us, saying we could get back to that later (we were about 3/4 of the way done and had our hands full - and he wanted us to drop it all and come inside). Then, he proceeded to try to sell thousands of dollars of warrantees and service contracts to us. Multiple times, we told him we were not interested and that we did not want to pay for these. He kept pressing and pressing, asking us why we couldn't see the value in these rip-offs. It took us threatening to walk out on the deal before he stopped pressing us so hard, and even then he kept at it trying to tell us we were making a mistake. He was the only person in the entire organization we dealt with that felt like a "car salesman" stereotype. He has been obviously trained to HARD SELL the warrantees, which just tells me that they are HUGE money makers for the dealership and a rip off to customers. At one point he pulled out a repair bill as an example with prices highlighted, with no context of what happened to cause the damage, quickly said this $2400 bill would be covered with their policy and then quickly shoved it back in the desk drawer. Scare tactics and hard selling doesn't go over well on me or my wife. They need to learn to take no for an answer and understand when a customer is not going to spring for their optional money making coverage policies. This single interaction has given me a negative mindset towards this dealership as a whole unfortunately. Additionally, Matt made several decisions on our paperwork that should have been our decision, and they were ultimately wrong - causing us almost $1000 in undue penalties on our vehicle registration. If he had just asked us, rather than doing it himself (in a situation he ADMITTED he'd never faced before), then we could have easily told him exactly what we needed done. He rushed us, he pushed us, and he ultimately screwed us over. So, unfortunately, it tainted an otherwise pleasant, if not lengthy, experience at Audi Lafayette. Would I go back there? Only to pick up my car when it arrives. I'll find somewhere else to get my maintenance done, as I wouldn't trust them at this point - when you have someone as a manager and is that unprofessional, it gives me the impression that it wouldn't be the exception - I can only imagine who many "damages and repairs" I'd "NEED" on the first maintenance check-up. read more

Steer clear of purchasing a used car from this place. I purchased one after seeing their ad on Autotrader.com. They advertised the car as, "flawless"...it was anything but. Sure, they are completely attentive during the buying process, but once I took delivery of my vehicle and noticed the laundry list of major issues(that somehow did not make it on a car fax report), it was radio silence. Terrible misrepresentation! Look elsewhere, even if it costs you more. read more