On September 2nd, I took my 2012 Kia Optima to get serviced due to overheating issues. My service advisor MANUEL ESCUDERO told me they had to have my vehicle for a week. With that being said, there was no extension of help nor concern to get me into a rental for the time being or any sort of help. All he did was send me out the door with an Uber ride. First strike due to lack of empathy towards loyal customers. Once I get my vehicle back, no issues for small commutes. A week and a half later after getting my vehicle back, me and my family are driving across country to get home from Orlando to Phoenix. The car starts to overheat in Pensacola,Fl. Not even 6 hours into our trip and their work on the vehicle was clearly incomplete & incorrect. At this point we can't go back to City Kia in Orlando, so we head to their location in Pensacola, to be told from their service advisor BOBBY, that there were certain things the mechanics in Orlando messed up. We get back on the road after paying another diagnostic fee later. Not even hours later we break down again in Lafayette. Forcing us to stay the night and elongated our trip. Take it to Sterling Kia the next day to be told that one of the mechanics in Pensacola did something wrong. We get the issue "fixed" there and again not even a few hours later, we break down again. Causing our family to leave the car in Beaumont, TX. No one from Kia has accepted fault nor has the human decency to respond or resolve our situation. I've been without a functioning vehicle for over a month and no one seems to care at Kia. 3 different Kia dealerships with the same issue all playing blame game on one another. This whole situation has left the worst taste in my mouth with dealerships & especially Kia in general. I've been a loyal customer since 2016 and I can confidently say they lost me as a consumer. read more

I had been looking for a good deal on a Chevy Traverse. Finally found one that I felt like I could not pass up. I decided to go and give it a shot. I walk into Sterling KIA and was greeted by a very polite young lady, Candace Charles. She asked what I was interested in and we immediately went look at the vehicle and took it for a test drive. She did offer me to look at other vehicles, but I was set on the Traverse. We came in and started to try and make a deal. She worked with me and answered every question that I had. She was very helpful and got me the notes that I wanted. Once we knew it was a deal she got the vehicle into the detail department quickly being she knew they were about to close for the day. Candace did a fantastic job and was extremely polite and professional. I would recommend her and Sterling KIA to anyone. I also could not help but notice that all of her coworkers were doing a great job also with their customers and they all worked together to help each other out. As well as they were all in a great mood. It just made for a great experience. We then got into the finance office and spoke with Ron Thomas to finalize everything..when he showed us the paperwork he had actually brought down some numbers for us without us asking, which was very surprising and unexpected! He also did a very great job and was very professional. Candace also followed up with us the next morning to make sure we did have a great experience! I would recommend sterling KIA to anyone and ask for Ms. Candace!! You will not be disappointed! read more

I was in a desperate situation a few months back as people were starting to be let go in the Oilfield rather quickly. In efforts to save unnecessary expenses our Co. started taking Co. vehicles back. We were a one vehicle family as I had the Co. truck that I personally drove. I had a very loaded vehicle and was paying a lot more than it was worth. Now I was in a situation were I needed to add another expense and things were tight already. I spoke to Beth Fuselier. She understood my situation wanted to help. She worked very hard to help me get my current vehicle traded in and I was able to purchase two less expensive vehicles in it place with not paying much more than I was paying for the one per month. Although buying two vehicles at once sounds crazy it's what was needed so that we each had a reliable vehicles to get us to work and to family when needed. I truly appreciate all the time that Beth Fuselier took to help me. I would recommend Sterling Kia of Lafayette on University and Beth Fuselier as a Salesperson to anyone. Thanks again. J.Mathews read more

Just purchased a gorgeous 2021 Sportage SX from Sterling Kia, Lafayette, LA. I contacted Cody Sonnier, told him what I wanted and what I needed and he made my dream come true. This suv has literally everything I could want in a car. Everything, and then some! This is the second vehicle purchase Cody handled for me. Definitely ask for him when you go. He is professional, personable and an absolute delight to work with. In fact, the entire team that worked with me was awesome. Joel showed and explained to me all the amazing features this vehicle has and Ron Thomas prepared and went over in great detail the financing end of the transaction. The entire onsite transaction took less than and hour and a half, I think. It was pretty quick. This is the 4th new Kia I have purchased from this dealership since 2011 and with a team like the one I worked with, I won't go anywhere else. Btw, the service department is also great. In and out very quickly for my oil changes and tire rotations. read more

First and foremost, this dealership and their employees are extremely helpful! My husband and I were looking for new vehicles and came across this place. Not only were they helpful from the beginning whenever we started looking online but once we got to the dealership they had the cars we were looking at ready for us to test drive and everything before we got there. Tyler helped us during our test drive and she was extremely informative. She told us everything about the newer vehicles that she could (since my husband and I were used to older models vehicles) and even followed up with us a week later to make sure everything was going great. Donnie and Ron also assisted with our buying/loan process. Everything went smoothly and efficiently. We did show up a tad bit later but they stayed until we could get everything done after hours. I highly recommend this dealership to my friends and family. Ron, Donnie, and Tyler made our first vehicle buying experience effortless. read more

I worked with Kyle in sales, dude was awesome! Super personable and listened to what I was looking for and did everything he could to find me the right car at the right price. He kept in touch with me constantly because the car I wanted wasn't on the lot, and let me know as soon as it was there. Great guy and great salesman - walked away with a great deal on a 2021 Kia Sorento that's already getting a lot of compliments; rides super well, has all the tech I could need, and looks incredible. Y'all go talk with my guy Kyle, he will do right by you and hook you up! Also worked with Ron in financing, couldn't find a nicer guy! Great conversation about options, willing to work around my needs, and also gave me a great deal. Told me to call him personally if I ever have issues with service anywhere after telling him about my past experiences that were horrible with a Ford dealership. Great experience, I'd highly recommend you stop by if you're looking for a new whip! read more

I visited sterling Kia acquiring about purchasing a car. We were partnered with a very polite and enthusiastic salesperson named Candace. She proceeded to ask my husband and me what we were looking for and what price Range. She immediately was able to show us 3 different styles and makes of vehicle that fit our request. She was very I formative about each one and could answer any question we had with ease. She also was able to help us get financing for the vehicle we chose. She even came back to us once with an ever lower quote than the first. She actually cared about us as customers and was intent on getting us te best deal. She made our car buying experience a painless and easy task. Unlike other dealerships that gave us the run around and made us feel inferior and worthless. Thanks to Candace I was able to purchase my first new car. Thanks to her we now have peace of mind and can rely on our new vehicle. Thanks Candace. You're the best. Robert Thompson-Carter read more

Thanks to the thorough assistance of our KIA salesperson, Beth Fuselier, we are the proud and very satisfied owners of not one but two KIAs! One is a SOUL and the other is a CADENZA. We do a lot of in-town as well as out-of-town travel due to family living away. We've taken both cars on our road trips and of course use our cars for daily in-town travel as well. Both cars have been great! We often compare our CADENZA to our two previously owned Mercedes Benz vehicles. But hands down. The CADENZA always wins! That's not just because we now own one, it's because it's the truth! As for the service at Sterling KIA, we have been nothing but satisfied in all our experiences. Helpful, friendly, informative and professional! What more could we want!? Thanks Beth for introducing us to the KIA line and keeping us satisfied KIA owners! read more

I love this KIA dealership; but, more importantly, the service department because after all, service is what matters. I am 59 years old & had plenty of experience so I will say that this place is the BEST experience I have endured whether it be buying the car, calling in for service info or actually going there. They remember their customers & know their products!! I always make service oil change appointments for it is very easy and am treated like a queen from the time I arrive to the time I am walked back out to my car. My service is always completed right the first time and am very content my car always looks better pulling out than when pulling in. The service is prompt & efficient delivered with smiles! I will always buy KIA. read more

Gotta say, these guys are terrific. Called yesterday to see about downsizing on my vehicle. We loved our telluride, but wanted something smaller. Wasn't sure if it was possible, but these guys got it done. Wanna give a shout out to Chad Deshotel for doing a great job. I highly recommend him for your next vehicle purchase. Also want to give a big thank you to Damion for taking my call the previous day and encouraging me to come in. Unfortunately, he was under the weather today, but was very kind. Last but not least, thank you to Brad and the finance team. This was our 5th vehicle purchased with Sterling and I can assure you it wont be our last. read more

I had the opportunity to buy a car from Tyler. I originally sent a inquiry to the dealership and Tyler immediately called me back. She was very knowledgeable and very professional and helpful! We even spoke on her off day!! I made an appointment with Tyler. The whole experience was very pleasant!! It was like I found my long lost best friend!! I never felt pressured to buy, and I felt like I wasn't just another sale! Tyler worked very diligently to get me the car I wanted and at my price point!!! Even after the sale, she is available for any arising needs!! I highly recommend Tyler and Sterling Kia!! read more

I had the pleasure of working with Cody Sonnier on a year end purchase of a Kia Sportage. He was diligent in providing quotes for 3 different vehicles for me. He was successful in keeping within my limited budget and assisting me in finalizing a deal really good end of the year deal in a vehicle that I really love! Cody even came through with my desired color preference and added amenities that let me know it was truly "my" vehicle. The entire Sterling Kia Team, including Joel Leger and Ron Thomas in Finance were excellent in the customer service and assistance. read more

We bought our daughter a 2015 Kia Soul a couple of weeks ago from Sterling. She loves her Soul! Our sales lady Megan Bobo was very knowledgeable explaining the Kia warranty, how to use the bells and whistles in the Soul, and was extremely helpful in finding my daughter's vehicle. The finance manager Ron Thomas explained the terms, extended warranty, and services very well. I have since received several follow up calls from Megan just to make sure everything is going well with my daughter's vehicle and that she is satisfied. This was truly a wonderful experience. read more

I purchased a vehicle from Cody Sonnier on 5/34/2021 and I had a wonderful experience. I was first in contact with Cody via text and he made sure that my every question was answered and that I was informed of all of my choices. When I went in to test drive the vehicle I was greeted by everyone that I came across and they didn't make me feel rushed. Everyone that I dealt with was AMAZING! from Cody, the Sales Manager Brad, the Finance Manager Sean and Joel who showed me the vehicle specs before I left. I would recommend Sterling Kia over and over again! read more

If you're planning on purchasing a new or new-to-you (pre-owned) vehicle, do yourself a favor and go see Matthew at Sterling Kia here in Lafayette, LA. Not only is Matthew kind, knowledgeable and understanding, he is extremely patient. He found the PERFECT vehicle for me. He answered every question and satisfied every concern. The "office" part was brief and smooth, pleasant even. I really didn't expect to have had the test drive at 2p and leaving with my vehicle before closing but, I did and couldn't be happier! Thanks Matthew!!! read more

-First I want to thank GOD for allowing this to even take place & leading me to the amazing people of great service at Sterling Kia of Lafayette!! -Thank You Cody Sonnier (My Salesman) for the greatest car buying experience! You were the Bomb.Com! best of luck & Blessings on your sales career!! May God Bless You! -Thank You Tosha Trahan for directing me to the right hands & help assist thru the process. God Bless You!!! I am beyond HAPPY & in LOVE with my new wheels. #RememberToSmile #FindYourLight #KiaOptima2020 #KiaFamily read more

I looked up what vehicle I wanted online. Called these guys. Got a call back from salesman Nicholas Lyons within an hour. We discussed. He made me feel very comfortable with my buying situation. I was able to drive to the dealership and trade in the same day! They had everything lined up for me. Super fast service. The finance guy was an angel. Wonderful experience overall. I will travel to Lafayette Sterling Kia for now on! Worth the drive to be treated right! Thanks guys! I love my 2022 Kia Carnival! #mominaminivan read more

My boyfriend and I bought a Kia Soul at Sterling. It is a 2015 and I love it as much as I love the 2013 Soul I already have. We purchased the 2015 from a great salesman named Earl Cherry. Earl is very funny and lighthearted. He helped us decide which one we needed and he made the experience a pleasure. I would purchase another car from him. All the people there were very nice and Earl was especially patient with us. Ask for Earl when you visit Sterling. Thanks Earl! Michelle Eames read more

I've always been a Jeep person but I fell in love with the funny little Soul. My experience with Sterling Kia in Lafayette was a complete pleasure. Everyone on staff: from the greeter, to finance, to service area is friendly and professional. I especially want to recognize Beth Fuselier, who made the process smooth and fun. Check out their new home ~ It's amazing! I'm actually looking forward to the Oil changes so I can relax in the waiting area. Thank you Sterling. read more