Sometime back in 2021-22 I was smelling fuel vapor after turning my car off. After changing my gas…read morecap on my blue CTS, I was still smelling fuel. Frank's said they couldn't get to it that day(which I learned dealing with Frank's means it wouldn't take long for them to get to my car.) Carlus initially gained my business by telling me he could start on my car right away. Approximately three days passed before he contacted me to tell me the issue and almost another week for him to fix the problem. Carlus then tells me he has other cars and he's working alone. That's understandable but that's not what I was told initially. I made a mental vow to never return. I started dealing with Frank's. When Frank's said they couldn't get to it right away, I gladly told them "that's cool" which resulted with them contacting me within an hour to tell me the issue. Also Frank's has never had my cars longer than two days regardless of the job. I had a neighbor whose Honda Civic wouldn't start even with a jump and a new battery. Frank's was closed so I reluctantly towed it to Aymonds. Again three days go by but this time I didn't find out any information until I decided to walk by. The key needed reprogramming and it was a service Carlus couldn't perform. We had to call Pop A Lock. You'd think he'd let me know the first day. The most egregious event happened recently. With the closing of Frank's and still trying to utilize a shop within walking distance, I reluctantly spoke with Carlus about changing my radiator, transmission, brake, and differential fluid on my silver CTS. When Carlus asked about the engine fluid, I replied"it's not time to change it and I can perform that job myself." I delivered the car early Tuesday 7/14/26. I mentioned I was leaving town and would return Friday 7/17/26. I didn't receive any communication during that time. I arrived at the shop around 9a on 7/17/26 and was told the car wasn't ready because he had to drill out a rusty oil plug for the differential. I then received a phone call twenty minutes later saying the plug came in and now the car is ready. Something about that didn't seem right. I also suspected that no fluid changes had been performed but I couldn't prove it with these closed systems. On the morning of 8/1/26 I drained the engine oil from the oil pan as usual. The oil filter is on top of the motor. I tried unscrewing the oil filter cap and it wouldn't budge. I tried using my body against the breaker bar, an impact wrench and attempted to chisel the cap off but nothing worked. I've had two of these vehicles and changed the engine oil myself in the past six years. I've never tightened that oil filter cap to that point. It's very suspicious that I had an issue with a system that wasn't supposed to be touched in the first place. Bring your car here at your own risk! You can throw that "veteran owned" out the window because Carlus is aware that I'm a veteran also. Not to mention, what I was handed as a receipt says "estimate."

I have to say that Carlus was extremely helpful. We had the fuel pump go out on I-10 EB just before…read morethe last exit (Louisiana Av) of Lafayette, LA. AAA towed us to the closest shop at 4 AM. 7:30 Opening time came and went, figured out that Good Friday a lot of businesses are closed. Finally called Aymond Automotive and Carlus answered the phone and explained that he was actually closed and just there until 10 AM waiting on a parts delivery and a customer pickup. He said he could come and check it for us and in 5 minutes he was there with a fuel pressure gage and confirmed our suspicion, fuel pump died. 2001 Chevy Silverado 1500 OEM pump, never changed. He said tow it to the shop if we can get it there before 10. We got there at 9:15. Carlus changed the pump and filter and had us ready to go a little after 10. Shout out for this Marine Corps veteran for helping my family and I to get back on the road again and on our way to Orlando, FL. We got back home Easter morning in time for Easter morning services.

Avoid Lafayette Custom Automotive…read more I confirmed multiple times that I was ordering a hidden hitch for my Porsche Cayenne. When I picked up my car, they had installed a large, visible hitch (chipped and rusted) and cut my bumper without my knowledge or consent. I later found out the front desk employee changed the order on her own to "save me money"--something I never approved. They eventually installed the correct hitch, but the damage was already done. My bumper now has a large, unnecessary cut that will cost me around $1,000 to repair. To make matters worse, they had the audacity to tell me the bumper would have needed to be cut anyway--which is misleading. It would not have been cut where they made the visible damage; that only happened because they installed the wrong hitch. Despite all of this being their mistake, they still made me pay half of the $200 overnight shipping to fix it. Unacceptable workmanship, poor communication, and zero accountability.

Outstanding service and great people to work with. Added a step to my Jeep YJ and came…read moreOut better than expected. Highly recommend this shop to think outside the box

Great tow company, very helpful staff and at a good price…read more My truck stalled out while trying to cross the train tracks. They showed up and pushed my 1 ton off the road then hauled it to a mechanic, that the dealership recommended, about 50+ miles away, the next day.

Unfortunately they must have the AAA contract for our area. Both AAA and D & R Towing let me and my…read morefamily down on Christmas Eve. I (single mom) had a flat tire late in the evening, reached out to AAA who reached out to D & R. D & R apparently subbed it out unofficially to Pop A Lock, who refused to show up saying I needed a towing company. D & R "Towing" is who was supposed to show up. So no one through AAA, D & R, or Pop A Lock helped me and my daughters on Christmas Eve. Total strangers who were apparent ANGELS, God bless them, helped us. Not long after I got a text from AAA asking how my service was and that D & R showed the job as "completed."

I recently leased a new 2026 Volvo XC90 B6 Plus from Giles Volvo in Lafayette, and the experience…read morewas outstanding from beginning to end. I had become extremely frustrated trying to work with my local Volvo dealership. I made an internet inquiry and never received a response. So, somewhat reluctantly, I reached out to Giles, even though they are more than two hours away from me. What a difference. I submitted an internet inquiry on the Giles website early one morning, and within about 90 minutes I had received both an email and a text with the basic information I was looking for and an invitation to talk. We had a phone conversation, and I explained exactly what I wanted and what I needed. They listened. They were attentive, friendly, and genuinely interested in helping rather than simply trying to sell me a car. They made me an offer, which I countered. Lachlan, my salesperson, told me he would call me back. He did -- within minutes. And he didn't just match my offer; he beat it. From there, Lachlan worked with me to figure out all the details of getting to Lafayette from more than two hours away. When I arrived, the XC90 was sitting there prepped and ready to go, and all of the paperwork was prepared. The dealership itself is beautiful -- it feels more like a Scandinavian lodge than a traditional car dealership, with beautiful woodwork and Scandinavian furniture. Everyone was welcoming and friendly. I was offered coffee (which felt especially appropriate given both South Louisiana and Swedish coffee traditions -- we both take our coffee seriously!). The actual transaction was incredibly quick and painless. They transferred all of my preferences from my old Volvo to the new one and even took care of switching my insurance over. They thought of everything. I was more than happy to make the drive to Lafayette to work with Giles Volvo. In fact, the two-hour-and-twenty-minute drive each way was a pleasure because of the experience I had with their team. A special thank-you to Lachlan and everyone at Giles Volvo. This is what buying a car should feel like: responsive, straightforward, friendly, and genuinely customer-focused. I would absolutely make the drive again.

I love this dealership. Their sales and service departments are top tier and I recommend them to…read moreanyone in Louisiana looking for a certified Volvo dealership. I've already referred my neighbors to them for a purchase for their teenager. She loves her car! I've had issues with the New Orleans Volvo dealership, especially their service department, which is the worst dealership service experience I've ever had. Giles restored my faith in the brand and has given the support that is needed AFTER you buy a car. Not only do they answer any questions that you have, but they actually know their products very well. Vickie is a terrific service manager & her communication, expedited process to secure a loaner and get your vehicle repaired quickly is outstanding. Getting my car serviced is such an easy and streamlined process, which makes a difference when you're having to deal with unexpected vehicle expenses. Kreg is my go-to sales guy and he knows his Volvos like the back of his hand. Aside from his experience with Volvos, he never tries to sell you something you don't want or need. He is not pushy at all and will be completely honest when helping you decide on a vehicle and options. He actually makes you feel like he cares about you as a customer more than he cares about closing a sale. He's been super patient with me over the last couple of years as I have teetered around committing to a new Volvo, but each time I come in he treats me like a priority. Adam, the finance manager is outstanding as well. He will take care of you when it's time to close your purchase, and resolve any issues you might have during the process. If you're in the market for a purchase or even a lease, give Giles a call. They not only hooked me up with a terrific leased car through their Care by Volvo program while I wait for my build, but also made sure I knew about Volvo's incentive to fly me to Sweden for my overseas build in Gothenburg. This is my second build, but unfortunately, the dealership in New Orleans never told me that I was eligible for a free trip to Sweden. I guess Giles will be getting my business from now on because their sales and service department is the absolute best!

We were traveling home to Oklahoma and had 2 flat tires with 4 tired kids and 2 cranky adults!…read more HondaLink had someone call that could only tow and not get the flats fixed. I found Keith with Roadside Tire Tech through ChatGpt! He was a Godsend! He came and replaced our tires and got us back on the road!

Fast Service extremely knowledgeable and professional! an excellent job. Excellent for roadside…read moreassistance. Thank you.

So thankful for this place. They fixed my car when no one else wanted to because of a dent in my…read morefender. My car looks fantastic after they replaced my bumper. The staff is all nice and hard working. They got the job done in about 4 days. Probably would have been faster if they weren't waiting on insurance to get it over there and pay them. I highly recommend this place. They have my business from now on. Thanks a million to Carla for taking care of my car. She knew how it important it was for me to have my car back. I use it for work. I'm almost 7 months pregnant and only have until the last day of November to work. I included a photo of my new bumper. The fender I will have fixed soon but it's way less noticeable now too.

The corners cut are beyond anything acceptable. They may save you a dollar but is it honestly worth…read morethe safety of yourself or loved ones. Biggest talkers about being honest and legit, yet they are far from it. I have experienced it first hand. Wolves in sheep's clothing. Make/bend the rules to fit what they think is right. They definitely think they are above you and the law don't care if the repairs are legally safe. The shop is full of negativity with constant hollering and talking s*** about the customers

I needed my car towed to the dealership and, naturally, was worried it might get banged up during…read morethe loading process. Enter Nick, who assured me that with his experience, my car would be in good hands. And guess what? He was right--no damage whatsoever! Sherri, who runs the shop, was equally fantastic--kind, respectful, and even spent quite a bit of time on the phone with me, calming my nerves. 5 stars for the best tow service I've had so far. Honestly, I hope I never have to call for a tow again (fingers crossed!), but if I do, Paul's Towing is my go-to!

Hands down the best experience with a tow company ive ever had. The tow truck driver was very nice…read moreand helpful. and then there was Sherri. Words cant explain how caring and helpful this lady was. She is heaven sent. Going through an accident and losing my car flipped my world upside down. She was like a caring mother and made this experience so much easier. Its just nice to know there are good people in this world. I would not recommend any other towing company but this one.

These guys are great! I had a laundry list of things to get done on my RV, some big and some small…read more However, they tackled every item efficiently and got me back on the road pretty quickly. I also had a mechanical issue (outside of their scope) that caused me to have to leave my RV parked in front of their shop for a few days. They were more than happy to accommodate the inconvenience. I got the feeling that they really cared about me / their customers. They obviously want to run a profitable business, but they are not trying to squeeze every dollar out of their customers, they simply want happy customers. And they accomplished that with me!

Being new to the RVing world, we Came to Premiere RV looking for advise on selecting the right car…read morefor our "toad". Being a certified Tiffin/powerglide serice center was also great to know. Billy's knowledge and expertise was invaluable. He saved us thousands of dollars by rigging our current vehicle so it could be towed. Excellent service and tech,Blake, did outstanding work on our coach and truck. This a top notch company.